• evo

evo

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Overview

evo has a rating of 3.0 stars from 30,807 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about evo most frequently mention credit card problems. evo ranks 86th among Outdoor Clothing sites.

Positive reviews (last 12 months): 87.5%
Positive
7
Neutral
0
Negative
1

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119,323 reviews

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How would you rate evo?
Top Positive Review

“Quite satisfied”

Rick S.
5/14/24

I recently shopped at evo.com and had a great experience overall. They offer a fantastic selection of outdoor gear and apparel, and I found exactly what I needed for my upcoming ski trip. The website is easy to navigate, and the product descriptions were spot-on. My order arrived on time and everything was in perfect condition. The only reason I'm giving four stars instead of five is because I had a bit of trouble with customer service response time. But overall, I'm quite satisfied and will definitely shop here again!

Top Critical Review

“They claimed they never received my returns and kept my money!”

Ana A.
1/10/24

Ordered from their online store during a big sale. Ended up returning several items from a big order. All returned in the same package together and labeled accordingly with extra labels placed on the bags they came in etc. I went above and beyond to make the return process as seamless as possible. When the received my package they said several items were missing. Then they said one item was missing. They refunded me for everything but this one missing item. It's super shady that at first they claimed that several items were missing, then apparently found them, but not all of them, and then didn't refund me or follow up with me when I emailed them trying to figure out what was going on.

Reviews (30,807)

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customer service (203)
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Lester L.
0 reviews
0 helpful votes
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March 13th, 2018
Verified purchase

Great web site. Very well organized and easy to navigate. I had to cancel an order by calling and it was not a problem. It took 30 seconds and it was done. That's what I'm talking about. Customer service. I thought it was gone. Not with EVO. They treat their customers as we should be treated. I'll be a loyal customer because of it.

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Russell D.
1 review
0 helpful votes
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October 22nd, 2013
Verified purchase

Easy to order, great prices on quality goods and the shipping was very fast. To get 5 stars they only need to have free shipping for returns. Also, the website should make it easier to figure out how to make a return. I had to call the customer service number but it went smoothly.

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Kathleen C.
0 reviews
0 helpful votes
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November 11th, 2018
Verified purchase

It is not the worsted wool material we thought it was. That wool requires dry cleaning but is such a nice subtle feel-look-shape. So, we will keep looking. The shirts are fine but did not fit Bob well. We are currently waiting for the UPS return label being handled by Hannah - Customer Care #*******.

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Ken F.
0 reviews
0 helpful votes
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March 18th, 2017
Verified purchase

Information given of product is very helpful.
Prices are very competitive.
One of the boot pair was poor quality.
I returned it but have no idea if UPS has returned it. Evo should send me status updates of delivery. Now I feel the boots wont be returned fault of UPS. Or maybe they will.

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Dan H.
0 reviews
0 helpful votes
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December 14th, 2013
Verified purchase

I wish that the products available to Canadians were as varied and cost conscience as they were for Americans. It's frustrating to see the amazing deals that Canadians do not have access to. Perhaps this could be amended in the future?

Anyway, I am still impressed with the company and believe I will absolutely purchase gear from EVO again!

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Krysta F.
0 reviews
0 helpful votes
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December 4th, 2013
Verified purchase

I have been ordering gear from evo for about 5 years now. They always have great gear, and especially in their outlet, you can get killer deals. They do pretty regular sales and promotions so you can save more on already reduced items. Customer service is always great. Plus, the music they play on the phone while you wait to speak to a rep is always pretty awesome.

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natalia k.
0 reviews
0 helpful votes
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February 2nd, 2014
Verified purchase

Love the new board, haven't tried it yet but sure it will be great since it's Burton! Had to get Burton bindings as apparently other brands don't fit. The perk is that burton sets them up for free just take them to any Burton store.

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TAMI D.
0 reviews
0 helpful votes
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December 17th, 2013
Verified purchase

I hope these boots fit my daughter I measured her foot and went by the guidelines however I had a friend try them that is a hairline bigger than my daughters foot and they were very tight. Time will tell after Christmas. Very nice boot

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Elizabeth C.
6 reviews
0 helpful votes
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December 12th, 2019
Verified purchase

Best experience this season with online ordering and I've used a lot of sites. This was by far the best & fastest. Ordered later than I should have and it still delivered before I needed it. Very pleased!

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Melissa G.
0 reviews
0 helpful votes
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November 13th, 2018
Verified purchase

Customer service rep (Todd) was a big help. He answered my questions and got me set up with the gear appropriate for my skill level at present as well as projected skill level as I progress this season.

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Jonas V.
0 reviews
0 helpful votes
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November 21st, 2016
Verified purchase

Everything was great. Ill just have to wait until i get my set in the mail to see if everything was correct:)

Delivery was on time. Everything was in perfect condition with no damages. Honestly love this site and will definitely purchase more items (especially with their great black friday discounts!)

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Brian K.
3 reviews
0 helpful votes
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December 28th, 2016
Verified purchase

EVO.com is really easy to navigate and has really powerful filtering options. I love the fact that you can filter based on size so you are not clicking back and forth through items that don't have your size.

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ajc O.
0 reviews
0 helpful votes
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February 17th, 2014
Verified purchase

First, off, the website is great, and customer service was fantastic. I called because after I got the product, I found it for cheaper at Oakley online. He said that they don't usually do this, but they would refund me the difference so I would not have to return the product.

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Sue O.
0 reviews
0 helpful votes
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April 2nd, 2015
Verified purchase

I loved being able to pick up at the store. The ski bag is perfect. Our only small issue was signage at the Portland store. We found it hard to locate. So we parked and walked over. Now that we've found you, we'll be back.

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Chris O.
0 reviews
0 helpful votes
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November 20th, 2013
Verified purchase

This site is almost too good to be true. Prices are literally unbeatable and shipping is easy and fast. Tough decisions wil be made when having to purchase here or REI. The outlet prices on evo will win nearly everyone! Will be back for sure!

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LUIS A.
0 reviews
0 helpful votes
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March 12th, 2016
Verified purchase

Excellent service, the ski boots arrived sooner than expected and everything was in perfect condition. The price was right and I definitely would buy again from you guys and I'll recommend it to friends.

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Elizabeth T.
2 reviews
0 helpful votes
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April 7th, 2019
Verified purchase

Found exactly what I wanted and in a package to boot! Appreciated the chat function when I had a question about the product I was ordering.

So, it ended up that the chat I had before ordering had some erroneous info (one component of the package didn't fit the other gear), but when I got the shipment notice and it confirmed a mistake, I texted customer service, and they made it right immediately by processing a free return. Everyone that I spoke to in three conversations (chat before ordering, text at shipping, phone upon receipt) were super friendly and really invested in making sure I got the gear I needed.
The other part of my order was perfect!
My gratitude to all the folks at Evo!

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AMY B.
0 reviews
0 helpful votes
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May 30th, 2019
Verified purchase

This was a gift for someone and she was very happy with the products. Overall this was a great, very easy, reasonably priced shopping experience, right down to you caring enough to ask me to confirm receipt of delivery. I would highly recommend Evo to anyone and will shop here again!

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Trina S.
0 reviews
0 helpful votes
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December 22nd, 2013
Verified purchase

Effortless shopping with absolutely no complaints. This company is on the ball and knows how to service customers. I will continue to order for my son and rest assured my orders will be prompt, correct and high quality.

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Ron H.
0 reviews
0 helpful votes
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December 13th, 2017
Verified purchase

Short and sweet. Good price, we'll see how quickly product ships out and what condition it comes.

Update: took over 2 weeks to receive product. Son says they're too small so guess we'll see how the return works...

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shawn G.
1 review
0 helpful votes
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October 25th, 2013
Verified purchase

Good experience. Good prices. Have bought from evo outlet before and been satisfied. Good return policy as well. Delivery was early and I really appreciated the info e-mails with boot fit tips and the liftopia coupon. Great stuff.

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Shalom M.
0 reviews
0 helpful votes
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December 19th, 2016
Verified purchase

Quick and easy! Love the product reviews and multiple views of each item

I did not like the payment issues- the payment appeared and disappeared 3 times on my account it made me uncomfortable with a larger purchase!

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Simon L.
1 review
0 helpful votes
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October 27th, 2013
Verified purchase

I like Evo. Prompt deliveries, never had a problem with any merchandise that i've received. I like the pricing and selection of the year end close outs. Allows me to buy a new rig every couple of years.

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Christopher S.
0 reviews
0 helpful votes
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July 24th, 2016
Verified purchase

Very easy to navigate website, tremendous selection, excellent pricing, all the best brands and models. I will continue to be a loyal Evo customer. Free and timely delivery a nice bonus at the end. Always pleased wit Evo.

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Kellie C.
0 reviews
0 helpful votes
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December 11th, 2015
Verified purchase

Customer Service Rep. Was very helpful with my purchase. The only thing I thought I was getting was some blue on the helmet and goggles that matched the board. But they were black. Not a big issue, so I am not too worried about it.

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evo is a leading online retailer of outdoor gear and fashion apparel. Shop? Here for the? Best selection or check out our outlet for the best deals.

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