• evo

evo

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Overview

evo has a rating of 3.0 stars from 30,807 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about evo most frequently mention credit card problems. evo ranks 86th among Outdoor Clothing sites.

Positive reviews (last 12 months): 87.5%
Positive
7
Neutral
0
Negative
1

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119,323 reviews

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How would you rate evo?
Top Positive Review

“Quite satisfied”

Rick S.
5/14/24

I recently shopped at evo.com and had a great experience overall. They offer a fantastic selection of outdoor gear and apparel, and I found exactly what I needed for my upcoming ski trip. The website is easy to navigate, and the product descriptions were spot-on. My order arrived on time and everything was in perfect condition. The only reason I'm giving four stars instead of five is because I had a bit of trouble with customer service response time. But overall, I'm quite satisfied and will definitely shop here again!

Top Critical Review

“They claimed they never received my returns and kept my money!”

Ana A.
1/10/24

Ordered from their online store during a big sale. Ended up returning several items from a big order. All returned in the same package together and labeled accordingly with extra labels placed on the bags they came in etc. I went above and beyond to make the return process as seamless as possible. When the received my package they said several items were missing. Then they said one item was missing. They refunded me for everything but this one missing item. It's super shady that at first they claimed that several items were missing, then apparently found them, but not all of them, and then didn't refund me or follow up with me when I emailed them trying to figure out what was going on.

Reviews (30,807)

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customer service (203)
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Lynn N.
0 reviews
0 helpful votes
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December 23rd, 2013
Verified purchase

One of the products had an issue with a part. I called Evo and they were responsive, understanding, and helpful. They contacted the manufacturer about sending a replacement part and sent me a follow-up email a couple of days later. I'm still waiting for the part from the manufacturer, but overall, I was relieved and am very happy with the level of personal attention and high-quality customer service provided by Evo. The website is great too, with detailed product information.

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Nils S.
1 review
0 helpful votes
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November 3rd, 2013
Verified purchase

Called for binding availability, and representative never got back to me. Called again and second rep was indifferent and could care less about my question. Told me they where out of stock on my item. Just saw the same item up on your clearance items. Thanks for nothing.

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Jayden B.
1 review
0 helpful votes
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October 2nd, 2013
Verified purchase

Evo has every great deal on the market all the time. They have great customer service and always ship fast no matter how large the product. Hopefully i get some free stickers for this. But im serious about shipping and prices and stuff...but i would like some stickers.

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Charles M.
0 reviews
0 helpful votes
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October 31st, 2017
Verified purchase

Loved the fitting guides, the website is sleek, and all your ski boots had extensive info that I needed to make my purchase decision. I came knowing nothing about ski boots and left an informed customer with a pair of great ski boots for an unbeatable price! 10/10

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Helen K.
0 reviews
0 helpful votes
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August 26th, 2014
Verified purchase

I am satisfied with product and delivery selection/process. But when I wanted to return an item, and contact customer service, it was not available due to company retreat which was on friday. I've never heard that retail website will shut down customer service due to company retreat. I deal with business Mon-Fri leaving my weekend for rest, so resolving my question on the 4th day was not something i look forward to

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Kathleen C.
0 reviews
0 helpful votes
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March 17th, 2018
Verified purchase

Website is easy to use. EVO has a good selection of merchandise.

After placing my order I found the same socks on another website for about five to six dollars a pair cheaper. You win some and lose some I guess. I will continue to shop at EVO.

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Briggs I.
0 reviews
0 helpful votes
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February 9th, 2016
Verified purchase

I mounted the Griffon on a new pair of Lib Tech all mountain sticks. Not only are they color coordinated but they are light weight and feel super durable when munching the crud up here in Sun Valley.

Feel The Bern

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David M.
4 reviews
0 helpful votes
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January 10th, 2014
Verified purchase

Item was poorly packed $*** electronic device and did not have up to date firmware, so now I get to send it to manufacturer at my cost to update. Probably won't shop with EVO again as I've had better experience with backcountry and mountaingear.

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Allen C.
1 review
0 helpful votes
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November 11th, 2013
Verified purchase

Great deals but the gloves I ordered were a little small but still fit ok plus they were really cheap so it's not the biggest problem just maybe have more detailed size charts if you can get them. I will absolutely use your website again to order snowboarding gear.

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Josh T.
0 reviews
0 helpful votes
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December 12th, 2013
Verified purchase

Evo is great. The initial size I ordered wasn't right, so after a short call with customer support they had my new order on the way. Absolutely no hassles, will definitely be coming back in the future.

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Daniel B.
0 reviews
0 helpful votes
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August 17th, 2017
Verified purchase

Large,,,,,, errr Huge amount of inventory allows for better deals on merchandise and equipment. I tend to shop clearance i.e. Last years stuff, discontinued, etc.
Evo offers tons of these discounts and that gives me many choices in whatever I'm looking for.

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Jennifer G.
0 reviews
0 helpful votes
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January 19th, 2015
Verified purchase

I only wouldn't recommend the site or use again because it was a pretty random find to begin with. Just searching for a particular product in a certain size and color. Very fast, simple, A+ experience. Free shipping is great.

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Martin F.
1 review
0 helpful votes
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October 4th, 2013
Verified purchase

Not my first rodeo. Chrome autofill doesn't work perfectly with your forms but i don't know how much control you guys have over that.
Shipping was quick, solid sale price on the goggles, and i now look fly.

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Kaleesha D.
0 reviews
0 helpful votes
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January 25th, 2017
Verified purchase

Cant comment yet on the products received, will test out this weekend. Initially said delivery would be friday but i didnt get a notification that it was delivered until Monday. Not a big deal on my end, satisfied :)

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Maria K.
3 reviews
0 helpful votes
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February 16th, 2014
Verified purchase

I purchased snowboarding boots from Evo. The package arrived within a few days, item as described, at greatly discounted price. The website was really easy to navigate and place an order. I will definitely come back.

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Anonymous I.
0 reviews
0 helpful votes
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January 4th, 2018
Verified purchase

Very easy site to navigate. Liked the follow up e-mails for boot fitting, etc. Free return shipping option was a big plus toward purchase as well. Recipient of boots and skiis very happy with them. Huge cost savings compared to other businesses we looked at for a comparable package.

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Peter M.
0 reviews
0 helpful votes
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December 26th, 2017
Verified purchase

Very informative product pages helped me make a decision between which snowboard. I ended up going with the Evo exclusive Arbor Heritage collection because of the recycled materials and $50 cheaper. Win-Win for me.

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Andre U.
0 reviews
0 helpful votes
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November 8th, 2017
Verified purchase

I was a lil doubtful bcuz there were some -ve comments about fulfillment BUT the stuff i wanted was on sale at a decent price so i risked it. I can now say that my complete order came quickly n in good condition and they packaged it conveniently (not in an oversized box like many do) which helps me with shipping fees. I would definitely check EVO again!

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Blake S.
0 reviews
0 helpful votes
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January 19th, 2014
Verified purchase

Great customer service over the phone about sizing. Lost out on the Rossignol Scimitar because I waited too long, but very happy with my overall purchase of the K2 Pettitors and the reviews are what set you guys apart from other sites such as Skis.com and The-House.com

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Beverly W.
0 reviews
0 helpful votes
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March 15th, 2014
Verified purchase

Hi! How are you? =)
I'm from Russia. I & my friends often buy on your e-shop snowboards and now wakeboards.
We like your off-season outlet's sales. Here in Russia, this things is much more expensive!
So, good luck!

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Marina C.
0 reviews
0 helpful votes
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December 6th, 2018
Verified purchase

Shopping and shipping experience was great as was the price. The item purchased is going to be a Christmas gift for my boyfriend and has not been unboxed, so I can't say yet about the quality or fit. I'm hoping he loves his Ninja Suit in burgundy with fish design.

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Jeremy C.
0 reviews
0 helpful votes
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November 27th, 2018
Verified purchase

Everything was great and better than expected except for a few small scratches on my snow goggles when they arrived. Not enough to make me want to return, but a slight bummer cus you're excited to see those perfect, untouched lenses out of the box.

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B I.
0 reviews
0 helpful votes
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October 26th, 2018
Verified purchase

Trying different promo codes was difficult. I do not like the return policy, it needs to be more lenient considering how unique, specialized and specific snow sports gear is for each person. Refunds should be allowed within 90 days. That would be nice. I ended up buying a GNU snowboard from REI instead of EVO.

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Katie M.
0 reviews
0 helpful votes
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January 22nd, 2016
Verified purchase

First time evo.com shopper and was really thrilled with experience. I lost my favorite pair of sunglasses and wasn't sure they would still be available anywhere but we able to find them on evo.com for an awesome price!

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Nicole G.
0 reviews
0 helpful votes
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November 13th, 2019
Verified purchase

I love using evo! It's super convenient to find what you need/ want and compare prices/ specs. The only thing that would put it over the top is if there were links to review videos for different products. This way you could watch them here instead of going to a 3rd party site.

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