• evo

evo

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Overview

evo has a rating of 3.0 stars from 30,807 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about evo most frequently mention credit card problems. evo ranks 86th among Outdoor Clothing sites.

Positive reviews (last 12 months): 87.5%
Positive
7
Neutral
0
Negative
1

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119,323 reviews

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How would you rate evo?
Top Positive Review

“Quite satisfied”

Rick S.
5/14/24

I recently shopped at evo.com and had a great experience overall. They offer a fantastic selection of outdoor gear and apparel, and I found exactly what I needed for my upcoming ski trip. The website is easy to navigate, and the product descriptions were spot-on. My order arrived on time and everything was in perfect condition. The only reason I'm giving four stars instead of five is because I had a bit of trouble with customer service response time. But overall, I'm quite satisfied and will definitely shop here again!

Top Critical Review

“They claimed they never received my returns and kept my money!”

Ana A.
1/10/24

Ordered from their online store during a big sale. Ended up returning several items from a big order. All returned in the same package together and labeled accordingly with extra labels placed on the bags they came in etc. I went above and beyond to make the return process as seamless as possible. When the received my package they said several items were missing. Then they said one item was missing. They refunded me for everything but this one missing item. It's super shady that at first they claimed that several items were missing, then apparently found them, but not all of them, and then didn't refund me or follow up with me when I emailed them trying to figure out what was going on.

Reviews (30,807)

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customer service (203)
Thumbnail of user linneac25
Linnea C.
0 reviews
0 helpful votes
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January 23rd, 2014
Verified purchase

I was looking for new ski pants since my old ones didn't fit anymore and I was tired of having suspenders (very time-consuming for girls when going to the bathroom). I also didn't want to pay over $***. These have been perfect so far and they shipped right in time for a weekend trip to the mountains. Couldn't be happier!

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jason v.
0 reviews
0 helpful votes
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January 14th, 2014
Verified purchase

I was comparing prices with u and board co. U deff had better prices but there shipping is 3 day shipping for orders over 50 $ now I sent them an email asking if they would honor 5% on the fish even though it is not the same color if they say yes I might want to cancel, Just got new boat and excited to play but jan 7;( but you do have better prices I just hope board co is aggressive in there sales dept. hope this helps

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Amanda Z.
0 reviews
0 helpful votes
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December 5th, 2018
Verified purchase

The site was easy to use, even for a newb like me. The delivery took longer than I wanted, but it is the holiday season, so it could have been worse. The items that I purchased are all new and came well packaged without a lot of waste. My children are excited to try out their new helmets and goggles.

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Brandon R.
1 review
0 helpful votes
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October 23rd, 2013
Verified purchase

Fantastic prices and love the level of selection. Everytime I Googled a product for reviews, your website was the first to come up for sales and had the best deals out of any other site. Well done, you will definitely be getting more business from me in the future and I will certainly be recommending your site to others.

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Douglas S.
0 reviews
0 helpful votes
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September 2nd, 2017
Verified purchase

So far so good... I can't wait for my item to be delivered unscathed and exactly how I envisioned it... that'll give you more stars... alright I received my package my board came in perfect condition it got here much faster than I anticipated so thank you so much Evo I will be buying other stuff from your website

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Victor M.
0 reviews
0 helpful votes
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March 22nd, 2017
Verified purchase

I ordered Monday night with 2 day service and item was delivered Thursday. Your processing time is too slow. I would have ordered another item on Tuesday had you a true 2 day service. Also, photo of item showed yellow lettering but when it was delivered it had green lettering. More care needs to be taken with the photos.

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Lawrence K.
0 reviews
0 helpful votes
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April 14th, 2014
Verified purchase

Overall excellent shopping experience. The guidelines for proper selection and fitment of the ski boots that I purchased were very helpful. This helped to alleviate the anxiety of purchasing ski boots "online". Plus the generous return policy further reassured me that I could get the right fitting boot if the boots I ordered didn't fit after receiving the shipment.

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JD G.
0 reviews
0 helpful votes
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December 26th, 2013
Verified purchase

Easy shopping with your great pull down menus and I love the filters so I don't have to slog through hundreds of different items to find what I want.
Your buying guides for ski equipment really help also. I learned more about ski performance and equipment attributes on EVO than I did going to several local ski shops.

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Jordan W.
0 reviews
0 helpful votes
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August 23rd, 2018
Verified purchase

Everything was great except for the fact that they sent me a pair of Oakley's without the bag they come with. Instead they were inside an old used goggles bag from a completely different brand. I'm very unhappy with this.

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Darren D.
2 reviews
0 helpful votes
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October 28th, 2013
Verified purchase

I waited for these pats for 3 months from thehouse.com I looked here found them in stock an also $* dollars cheaper. Shipping was super fast, in fact a day b4 I was told it would arrive. Will definitely do business again!

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Joshua A.
0 reviews
0 helpful votes
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November 28th, 2013
Verified purchase

Incredibly painless, with awesome search tools and a great, recently viewed sidebar made it very easy and effortless to compare the different boots that I was looking at, definitely recommend evo, to anyone else looking to equip themselves for the upcoming season.

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CRD K.
1 review
0 helpful votes
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November 4th, 2013
Verified purchase

Bought my last helmet from you a few years ago, bought my new one from ya too! Both times I contacted customer service, first time for an exchange and the second time for a price adjustment. Super smooth experiences, thanks!

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Andrew V.
0 reviews
0 helpful votes
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March 31st, 2017
Verified purchase

I love the prices. I've been buying all my snowboard gear here. Evo truely has the lowest prices and shipping is fast. It got here sooner than the delivery by date they estimated. A lot of cool stuff on here very happy!

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Kyle D.
4 reviews
0 helpful votes
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November 15th, 2017
Verified purchase

Thank God for no state tariffs, can ship to Texas in a week with no tax. Thanks EVO, for providing a cheaper service than Amazon! Also amazing selection with quality reviews to help you find just what you're looking for.

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Radawan H.
0 reviews
0 helpful votes
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January 27th, 2014
Verified purchase

I was really impressed with customer service regarding price differences. Andrew Baldwin handled my case and he was prompt and professional. Though, once I received the product the size was a bit too small. But still I'm happy with evo.

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Jen A.
0 reviews
0 helpful votes
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July 13th, 2017
Verified purchase

The diagrams/charts for each board made it so much easier in understanding different kinds of boards for a first time buyer. The employees in Denver's store were beyond helpful and really guided towards the right board for my riding style.

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Tracy E.
0 reviews
0 helpful votes
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December 8th, 2016
Verified purchase

Love the deals! I worked in a shop for years and so hate to pay full retail. Shipping is quick. The website is very easy to use. I bought boots in the spring because I was emailed that they were available.

Third purchase: I bought skis last year and never even took them out of the box. I decided it was time to get bindings. Love the price. Love the website. Quick delivery.

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Brian W.
0 reviews
0 helpful votes
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November 23rd, 2016
Verified purchase

Love, love, love EVO. Great products, people, and competitive prices. Every shipment also includes a green EVO sticker. To my wife's (sometimes benefit,... most times) chagrin, my beer fridge in the garage now has 20. Looking forward to sticker 21.

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Paul H.
0 reviews
0 helpful votes
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December 21st, 2016
Verified purchase

Love Evo, it's my go to website. But the best part is the service staff. Whenever I have to call everyone is so friendly and helpful it's rare in this day to actually find a company that likes its customers

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August T.
0 reviews
0 helpful votes
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September 30th, 2016
Verified purchase

Good prices and easy to manage. However, there is a limited selection of sizes and products and shipping time is slightly extensive because of the distance when in comparison to other sites. Other than that, this is my second order through this company and i am very pleased overall.

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Jerry K.
0 reviews
0 helpful votes
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April 3rd, 2019
Verified purchase

The convenience of online shopping with its filtering feature and tips on selecting the right equipment made the whole process quick and easy, especially for people like me who tend to be indecisive for fear of making the wrong choice.

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Raven G.
0 reviews
0 helpful votes
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May 2nd, 2020
Verified purchase

Great deals and nice selection of wetsuits! I took a chance on an off brand that was super cheap. I got what I paid for. Not great quality. The return process was super easy with a reasonable $7 shipping fee.

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JDavid L.
0 reviews
0 helpful votes
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February 27th, 2018
Verified purchase

I wish EVO would adopt Backcountrys 2 day shipping offer for orders over $50.00 but I still love you guys...as you have always had great selection and excellent sales at times. Just would like to have low cost or free fast shipping to the eastern US.

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Danielle C.
0 reviews
0 helpful votes
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December 25th, 2013
Verified purchase

Comments and siz charts were completely off...now stuck with a coat too big
Description of coat says it was a ski jacket...however this thing has no insulation what so ever. Great wind proof and waterproof but not warm...good thing it's way too big I but lots of layers on to keep me warm!

Thumbnail of user debrab1751
North Carolina
2 reviews
0 helpful votes
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October 3rd, 2022
Verified purchase

We were very pleased with the ankle deck boots. They are very durable, sturdy and comfortable! Attractive and received promptly!

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