• evo

evo

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Overview

evo has a rating of 3.0 stars from 30,807 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about evo most frequently mention credit card problems. evo ranks 86th among Outdoor Clothing sites.

Positive reviews (last 12 months): 87.5%
Positive
7
Neutral
0
Negative
1

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119,323 reviews

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How would you rate evo?
Top Positive Review

“Quite satisfied”

Rick S.
5/14/24

I recently shopped at evo.com and had a great experience overall. They offer a fantastic selection of outdoor gear and apparel, and I found exactly what I needed for my upcoming ski trip. The website is easy to navigate, and the product descriptions were spot-on. My order arrived on time and everything was in perfect condition. The only reason I'm giving four stars instead of five is because I had a bit of trouble with customer service response time. But overall, I'm quite satisfied and will definitely shop here again!

Top Critical Review

“They claimed they never received my returns and kept my money!”

Ana A.
1/10/24

Ordered from their online store during a big sale. Ended up returning several items from a big order. All returned in the same package together and labeled accordingly with extra labels placed on the bags they came in etc. I went above and beyond to make the return process as seamless as possible. When the received my package they said several items were missing. Then they said one item was missing. They refunded me for everything but this one missing item. It's super shady that at first they claimed that several items were missing, then apparently found them, but not all of them, and then didn't refund me or follow up with me when I emailed them trying to figure out what was going on.

Reviews (30,807)

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customer service (203)
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Mantis D.
0 reviews
0 helpful votes
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December 13th, 2018
Verified purchase

Best site ever for ski gear and apparel. I've shopping on it for over 10 years. Kudos to your web developers for using the best search tools out there for narrowing down exactly what you need. It's so useful, especially for the exact size, brand and style of ski boots I needed. Love using the site, and the deals are always the best.

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Shea A.
0 reviews
0 helpful votes
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November 21st, 2013
Verified purchase

Quick easy checkout process...decent delivery time considering that the product was shipped across the country. Unfortunately the product itself was not a good fit. I have already ordered another pair from EVO.com. I will be returning the poor fitting boots tomorrow. No problems with evo only a problem with the product fit. Thank you

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Cory W.
1 review
0 helpful votes
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November 6th, 2013
Verified purchase

When I purchased my skis from you, the price went down a week later and you refunded the difference. Then when they arrived dented and I called you fixed the problem for me. Everyone I spoke to was very helpful and it was the most hassle free online purchase I've ever made. Love EVO.

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Geoffrey C.
0 reviews
0 helpful votes
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January 13th, 2015
Verified purchase

This was my first order with Evo and I'll be back to buy more gear. I really like the layout of your site and how you have the ability to filter your products. This is really helpful when buy skis because I can filter the width under foot and then other filter to get a better idea of what I should consider buying.

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Nate P.
0 reviews
0 helpful votes
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October 6th, 2017
Verified purchase

Happy to pick up at the Evo Denver store, unfortunately the internet went down when I went to pick it up and it took about 20 minutes until an employee told me I could write my information down on a piece of paper and pick up my purchase.

Glad he gave me that option, but wish it would have been a little quicker

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Josh S.
0 reviews
0 helpful votes
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December 14th, 2018
Verified purchase

Killer service as always
Ordered the board, then found it $100 cheaper at a local shop. I called, and they price matched and beat it by 5%. Then, it said it would be delivered in a week or so and it came in like 2 or 3 days. Super stoked, gonna try her out this weekend! (Arbor Westmark rocker)

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Jeffrey S.
3 reviews
0 helpful votes
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August 5th, 2016
Verified purchase

Straight forward, but the picture of the bindings was different depending on if in package combo or separate which caused impact to how long it took to place the order. Text was exactly same, but pic was different (a little frustrating) because I then had to re-enter all my shipping/billing info a 2nd time. The web site should remember...

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J I.
0 reviews
0 helpful votes
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February 5th, 2019
Verified purchase

I like the filters. They help save a lot of money time. The boot liners felt a little tight at first on the toes, but I did some research and found out they stretch out as you wear them. So after wearing them around the house a little bit they now feel just right.

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Greg H.
0 reviews
0 helpful votes
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August 4th, 2018
Verified purchase

Skis were delayed and I had a time crunch so they sent them express, which I appreciated. The skis are a good deal but I haven't used them yet. I like EVO, they have good deals in the summer so you don't get ripped off in the winter. Good customer service that handled my lost skis well, especially as I was about to travel and wouldn't have been home to receive them. I WILL use these guys again and this is the second time I've used them already. Definitely worth a look if you're looking to buy.

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Kitelady S.
0 reviews
0 helpful votes
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February 21st, 2018
Verified purchase

The sizing on products is very hard because different styles are cut more fitted or loose fit. It would be nice if there was some consistency in sizing when trying to order clothing products online. I received the snowboard pants and they are really quite large. Any additional information on the products would help regarding sizing.

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Kassandra S.
0 reviews
0 helpful votes
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November 20th, 2013
Verified purchase

Found the website really easy to use and locate what I needed. I received an email informing me of expected delivery date and it was actually delivered by that date. The ability to track my package was nice. All in all, great experience.

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BellOnth K.
0 reviews
0 helpful votes
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May 26th, 2015
Verified purchase

I found your page after finding difficulty using Urban Outfitters' website. They said they had the leggings in stock, but when I would click on the product from my cart, the refreshed page would say that the product was no longer in stock. Frustrated, I searched online for the brand and came across your website. Relatively easy to browse, with brands that I recognize and love. Thanks!

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Timothy H.
0 reviews
0 helpful votes
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December 11th, 2014
Verified purchase

Evo is probably my favorite store in existence. Shopping online is easy and inexpensive, and the store is one block from my office so it's incredibly convenient for me to pick my items up or shop in person. The store staff is enthusiastic and helpful, and even went out of the way to research specific lens technologies for me when I asked about nuanced differences.

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Ashton G.
0 reviews
0 helpful votes
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August 8th, 2017
Verified purchase

Hi Evo team. Thanks for the easy trade and great communication. We had a minor delivery hitch but quickly and professionally sorted by your team and the item arrived within a reasonable time. The delivery tracking was easy to access and informative enough to quickly identify the problem. Satisfied, and I'll be back for sure.

Cool little stickers too - I'll get them stuck to something to spread the word.

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Casey S.
0 reviews
0 helpful votes
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January 29th, 2016
Verified purchase

As someone who hasn't been on the mountain for over 10 years, I had a lot of questions about recent tech/features on gear and your website seemed to answer all of them. This helped me find the right gear for the right price.

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Christine J.
3 reviews
0 helpful votes
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December 2nd, 2015
Verified purchase

Great selection of products! Delivery is slow compared to competitors. Backcountry and Moosejaw ship things faster and without the confusion I encountered on this order. Evo switched between UPS and USPS without updating me on tracking info. I had to follow up and ask for tracking.

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Mitchell M.
0 reviews
0 helpful votes
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November 19th, 2019
Verified purchase

My Softech Bomber 5,10 just came in and I love it! No cracks or scratches from shipping and it's a beautiful board for just about anyone. I've surf for about 2 years in Myrtle Beach so I'd say it's a really good beginner to intermediate board!

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James P.
0 reviews
0 helpful votes
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February 27th, 2019
Verified purchase

The online experience was great. Limited selection but that is okay due to demand. The in-store experience was okay as it was very busy and you could tell the staff was strained. I have been in at other times and had a much more enjoyable time.

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Jessica D.
0 reviews
0 helpful votes
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November 8th, 2014
Verified purchase

Description of products were great and the comparison option was very helpful. The buying and sizing guide also helped me make sure these bindings were the correct ones for my style. My package also arrived earlier than expected, which was a nice surprise.

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anna a.
0 reviews
0 helpful votes
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August 31st, 2018
Verified purchase

I have been wanting to buy my surf leash for a couple of weeks now and I browsed your website for many times to think about buying it. After two weeks, I'm so happy I looked into it one more time and found it on sale.

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Dung P.
0 reviews
0 helpful votes
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January 27th, 2015
Verified purchase

I have always been very please with all the purchases I have made here at Evo. Very nice job. I just found out that Evo also organizes international ski trips. May be in the near future my family of 4 will join Evo.

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Ray B.
0 reviews
0 helpful votes
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December 21st, 2014
Verified purchase

When buying skis online a good option in the search would be skis with bindings. Had to use Skis.com to find what was available and then come to Evo to purchase. I know we're supposed to have them installed in a shop... but

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Ashley B.
0 reviews
0 helpful votes
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February 29th, 2016
Verified purchase

Easy to navigate, great selection, and I didn't even feel like I needed to try on at the store. I got more product information through your site then I would have found in the store! Plus I love your return policy if anything should fit odd.

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T H.
0 reviews
0 helpful votes
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June 16th, 2015
Verified purchase

I am looking forward to receiving the jeans and am hopeful they fit correctly.

Update: June 16,2014: I need to return the jeans because they are too small (will do tomorrow). But I look forward to purchasing a different product in the future.

This is not your fault, though. My hopes did not match my reality. I thought the size was an 11, instead of it being the inseam measurement (31, I think, it's hard to read the very small print)

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Rob B.
0 reviews
0 helpful votes
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October 15th, 2016
Verified purchase

My family has purchased many items and always have been happy. We like the website because it is so easy to use. We are bargain shoppers, so we love the sales and the outlet. This was my first purchase of a "blem" item. I can not find a blemish, a ding, or even a little scratch. I can't wait to ride my new gear. Thanks everyone at EVO! My family loves you!

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