evo

If you're a service member serving overseas DO NOT use Evo. I used to love them stateside for wakeboarding gear, now I bought snowboarding gear to the tune of around $700 they charged me $110 in shipping even though they advertise free shipping over $xx. Go with the house dot com or anywhere else. The house for the same amount of gear not only offered $39 shipping but a $130 gift with a purchase over $150... I wish I'd done more research.

I ordered a pair of snowboarding boots, I put the wrong zip code... They were returned, I called the customer service line at UPS, completely useless. But, my first call to Evo was great, she was nice and tried everything to intercept the return and correct the address. That did not work, the day I saw that the boots reached their warehouse, I called spoke with a young man, told him my mistake and it took him 5mins to get the address corrected and the warehouse to send them right back out! We got them within a few days! I will definitely buy more from them, because of those two customer service reps who were not even upset that this was completely my error, and took care of it.

Bought Nordica El Capos and Marker Duke Bindings on Evo. Best price out there. They provided a lot of helpful information about the equipment I was buying as well as helpful reviews from other people. They shipped them out right away. I ended up getting them a day earlier than anticipated and they kept me posted throughout. Would buy from Evo again in a heartbeat.

Evo.com has provided me with a ton of my snow sports gear. They have great deals on great gear. Last season I bought a great snowboard/bindings/boots/bag package for an excellent price. They have an outlet that has cheap stuff from which i just bought new pants for boarding this season. The shipping rates are reasonable too. I highly recommend the site.

Tried to report and incident that happened before I had the evo, the customer service team told me I was liable and hung up on me. I've been a customer with them for 3 years now and they have always had bad customer service. When they can they will try to charge you for things you did not do. I'm switching to car2go.

Maybe ok for West Coast but doesnt work for East Coast.
11 days to receive ski boots. Now if you need to exchange for different size, you pay to return the shipment. Then you are looking at 1 month which at that point why order online.

I bought on clearance K2 snowboard boots for $100. After 5 uses, a part that holds the boa wires came apart, the stitching ripped. There was suppose to be a year warranty. Evo would not honor it, saying it was from a snowboard laying on the boot going up a chair lift. They determined this through a picture I sent. There never was a snowboard laying on the boot. These boots looked brand new except for the stitching that came apart. I will never buy from them again. I feel the boot was defective. Poor customer service, and poor quality.

I bought 3 pairs of Rome bindings for my daughters and first time they used them the buckles locked up and I could barely pry them off. EVO wouldn't take them back and replace them with bindings that worked. I will never buy from EVO again.

I bought a pair of gloves and needed to exchange for size. When I tried exchanged them as I was directed by an EVO associate, they charged me $7 and refunded my money. When I called to explain I wanted to exchange them not refund them, the EVO associate demanded I pay current price rather than the sale price I paid. Life is too short... Shop local and avoid on-line sellers like EVO who don't have their act together.

I ordered the wrong bindings accidentally, after shipping the wrong pair out they immediately shipped me the correct pair free without charge, and even upgraded the shipping. The two representatives I spoke with were very professional, knowledgeable, and friendly.

I ordered a pair of Salomon ski boots for $124.99 and received an order confirmation email thanking me for my order. My credit card was charged. The next day I received an email saying that evo.com had made a pricing error and that the correct price was actually $374.96. Evo gave me the option to either cancel my order or order the boots for the correct price of $374.96 minus 20% discount. I checked their website and they had corrected the price to $499.95 indicating that evo's pricing is literally all over the place and they use false advertising to lure customers to their website. I decided to cancel my order and received the following unprofessionally written, yet cheerful email confirming my order cancellation:
"Hey,
Your order # XXXXXXXX has been canceled per your request. The pending authorization will fall off of your account in a few business days.
Cheers!
Evo"

I love the fact that you can check the stock on every product they carry. The only downside is that the stuff I want isn't on sale :) haha! Their prices are consistent with most other companies and their shipping is super fast.

I was going to order some new NFX2 goggles when the price was $115 dollars (which is fairly reasonable). However, when i came to purchase this product in the checkout section, the International shipping cost an extra $79 dollars?

Got my shoes and they are missing shoe laces. Contacted the customer service and talked to
Brad Simpson <*******@evo.com>. He is the best of all. I shop online all the time and this is the very first time that I get such an amazing customer service. Evo, You are so lucky to have an employee like brad.

Worst bikeshop service ever. I regret buying my bike on this mt wellington branch. I purchased a brand new 2021 trek and the bike has lots of noise on groupset plus since i bought it and i send them an email the day that i used the bike and take me a few weeks to bring back my bike because im busy at work then leave my bike on them for a week then they did nothing and saying a lots of reasons plus a rude 1 staff (but most of them is nice except on 1 person) im always buying online on evo and its nice and very fast delivery but on their service i recommend dont go on this mt wellington branch specially if your bike is just a normal complain (specially if just free charge because its a concern) maybe go to other evo branch

Love the Patagonia Houdini jacket but would never purchase anything from Evo again. I didn't realize this was the men's Houdini so I ordered a medium, and then after wearing it and friends commenting that it looked a little big for a medium I realized it was a men's medium and tried to exchange it for a small but couldn't because it was worn. I realize this is 100% of my fault for purchasing the wrong size and not checking the routine policy, however had I just purchased it through REI, Patagonia, Backcountry or Mountain Gear like I usually do and this would not have been issue. So now I paid full price for a jacket that is too big for me, and Evo will not do anything about it. When I called they did offer 10% off another jacket, like seriously, then I'm basically paying twice for 1 jacket. I have zero incentive to shop here when other stores have the same items and same or better prices with way more flexible return policies.

It's just unfair how they steal your money and it's complicated and just not worth it. It's hard to cancel the membership and I have paid for it without me knowing and after I thought I canceled the membership it just kept charging me for more money.

Absolutely terrible quality control. I ordered 170cm size skis and they shipped me 177cm size skis. I called them up and they printed a label for me to return it and get the right size shipped to me. But get this, the second shipment was also 177cm even though the shipping label clearly said 170cm. How do you mess this up TWICE? Wouldn't someone make doubly sure that it is right the second time around? Pathetic customer service, I was so excited to buy my first set of skis and now I am just deflated.

My attorney harveen, is so good that on 4/16/19 win my case plus sealed period.
She stop my spousal support, it was very difficult to win due to the other party was confident to win, put she fight with strong argument and never give up tell she win
I highly recommend her very fordable wages,
I give her a 10+,

Thank you very much harveen.

Jose villanueva 5/1/19

I love this company, and have shopped at the flagship store a few times. SO BUMMED that I have chosen the free shipping option for my last few purchases. It's disappointing to not receive your item within 10 days- and to have to fight to find your package. Talking to customer service reminded me that they turn their UPS over to USPS at the last minute and that packages WILL GET LOST with this economy shipping option. I wish they would get it together and offer reliable shipping at no cost to the customer. SO BUMMED! (I can't add a proof of purchase photo because it's been lost in the mail!)

I ordered a product from a different site on a Sunday was not informed until also 1pm on Monday that the product was sold out. So I had to search for an old product which led me to Evo. I ordered my bindings around 3pm on Monday and within the hour I had confirmation that it shipped and would arrive at my home sometime Wednesday. Works great for me because I'm leaving Wednesday to use these bindings. Just so happens I got home Tuesday morning at 10am and they were waiting for me. The stress has been lifted and I can't wait to make another purchase from Evo. Thanks for saving the day so I don't have to enter my competition with old bindings.

I have been shopping at Evo for years and consistently they provide fast shipping and exceptional customer service! No issues! I wish I can try their travel services (hotel and snow/ski package!)

Really great and responsive customer service. Prices seem reasonable. Return policy is amazing. If you give them a call they are really knowledgeable about their products.

The Head Kore 105 is a remarkable light weight ski that crushes the terrain, I ride the 189cm and I can't tell you how quick and maneuverable this ski is in all conditions even high speeds. It can rip the groomers but also shred the outer areas! With ease. I also ride in the new Kore 1 boots that are equally as light weight as the ski which makes a great set up and comfortable, but very quick to react to big turns and cutting speed when you need to. I ski in Alaska and this ski set up is great!