• evo

evo

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Overview

evo has a rating of 3.0 stars from 30,807 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about evo most frequently mention credit card problems. evo ranks 86th among Outdoor Clothing sites.

Positive reviews (last 12 months): 87.5%
Positive
7
Neutral
0
Negative
1

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119,323 reviews

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How would you rate evo?
Top Positive Review

“Quite satisfied”

Rick S.
5/14/24

I recently shopped at evo.com and had a great experience overall. They offer a fantastic selection of outdoor gear and apparel, and I found exactly what I needed for my upcoming ski trip. The website is easy to navigate, and the product descriptions were spot-on. My order arrived on time and everything was in perfect condition. The only reason I'm giving four stars instead of five is because I had a bit of trouble with customer service response time. But overall, I'm quite satisfied and will definitely shop here again!

Top Critical Review

“They claimed they never received my returns and kept my money!”

Ana A.
1/10/24

Ordered from their online store during a big sale. Ended up returning several items from a big order. All returned in the same package together and labeled accordingly with extra labels placed on the bags they came in etc. I went above and beyond to make the return process as seamless as possible. When the received my package they said several items were missing. Then they said one item was missing. They refunded me for everything but this one missing item. It's super shady that at first they claimed that several items were missing, then apparently found them, but not all of them, and then didn't refund me or follow up with me when I emailed them trying to figure out what was going on.

Reviews (30,807)

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customer service (203)
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Anthony T.
0 reviews
0 helpful votes
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December 5th, 2014
Verified purchase

Great deals on great gear! Almost always arrives before the projected delivery date. I had an issue with a delivery and the customer service rep was super helpful and friendly! I got my package that day!

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Mark S.
0 reviews
0 helpful votes
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February 6th, 2014
Verified purchase

Smooth. The 50%off email coupon was a little misleading, and made me think it was an additional 50% off already marked down prices. So, I was a little disappointed. But, looking forward to a great product.

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Marc C.
0 reviews
0 helpful votes
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January 9th, 2016
Verified purchase

Categorizing/filtering system makes shopping easier
Color was off on the bindings, thought it'd be more silver on the frame as shown (bindings are labeled as "gunmetal") but they are actually black throughout. Still like them though.

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Stuart C.
0 reviews
0 helpful votes
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September 12th, 2014
Verified purchase

Evo is great. Searching and browsing was easy, found the rad pair of sneaks I was looking for, but if it hadn't been for the limited availability, I would have tried to find a better price. Still, rad online shopping experience

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Douglas L.
0 reviews
0 helpful votes
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December 24th, 2016
Verified purchase

Had to contact customer service to complete online order, as fill-in address field was not allowing us to fill it in, until we contacted you. Service reps were helpful.
Pls correct order "fill"section with your IT.

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Gmcsuja X.
0 reviews
0 helpful votes
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June 1st, 2020
Verified purchase

Received the wrong ski boot. This was most likely due to website inaccuracy. Customer service was great. While they did not have a replacement, they had no problem sending a prepaid return label to return product.

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Jeff W.
0 reviews
0 helpful votes
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May 23rd, 2020
Verified purchase

Weird issue with checkout - could see previous order with address, but none shown at checkout, no way to enter until I hit "proceed" and triggered red boxes, then able to put in my address, etc. weird.

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Travis B.
0 reviews
0 helpful votes
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December 28th, 2016
Verified purchase

Love everything about evo! The brands & items offered, the awesome sales & prices, great customer service, fast shipping, and now with a physical location in Denver, the space & shop services of the store rock!

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Alejandro N.
1 review
0 helpful votes
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October 9th, 2013
Verified purchase

This was my second purchase and the service (specially customer service) was excellent, again.

Products arrived on time and everything is exactly as published.

Hope to buy from them many times again in the future ;)

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Greg D.
3 reviews
0 helpful votes
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November 1st, 2018
Verified purchase

The Seattle store was extremely busy when I went in to pick up my ski boots and have them fitted. There was an unacceptably long wait time and not nearly enough boot fitters working during the known busy weekend time. If I had not already purchased my boots online with in store delivery, I would have walked out.

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AH F.
0 reviews
0 helpful votes
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March 22nd, 2019
Verified purchase

Product took a while to get to me & when it did, it looked like the box the product (ski bindings), came in was either opened or otherwise tampered with. I really hope all the pieces are there. A shop will have to determine this when I have the bindings installed. Other than that, everything else was good.

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Clark R.
1 review
0 helpful votes
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November 3rd, 2013
Verified purchase

So far so good. Nice prices. Easy to navigate web site. Comprehensive inventory. My order got to my front door the day after I ordered it. Not sure I still believe it. The Evo Team surely has their act together and are good about taking care of the customer. I only hope that Evo takes good care of their employees.

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Whitney W.
0 reviews
0 helpful votes
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February 7th, 2017
Verified purchase

Evo is awesome! The only problem I ran into was trying to find things on the site. There was a package I was looking at as well as separate pieces (snowboard gear) and I had a hard time finding them all after leaving the site. Otherwise, delivery time was surprisingly FAST - Thank you! Products are great at pretty reasonable prices. Overall extremely satisfied.

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Conor G.
0 reviews
0 helpful votes
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December 8th, 2016
Verified purchase

They were definitely demo skis and bindings. Didn't expect the level of use they would come with. However, the product was sold as-is and a little use doesn't make the product any less utilitarian. The Price was great, the delivery time was unbelievably fast and the selection you offered made me regret nothing. Thanks again. See you on the slopes.

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Gabriel H.
0 reviews
0 helpful votes
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November 29th, 2016
Verified purchase

Unfortunately there was a little slice/chip with a little hanging piece on the lift center edge close to where the stomp pad would be. It's only cosmetic and I took care of it so you would have to look really hard to see where it was, however, it was a little disappointing to get a brand new product with a blemish like that. Other than that, I am super stoked to ride the board as I have no doubts of it's performance.

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Gabe V.
0 reviews
0 helpful votes
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March 8th, 2014
Verified purchase

Great customer service. Only one minor "complaint" - my order was separated into two packages that arrived on two separate days. I understand that that happens normally, but there was no notification sent to me that my order had been split. It'd be good to be notified when the order gets split.

Otherwise customer service and the products themselves were great. Thank you.

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Ian R.
0 reviews
0 helpful votes
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January 29th, 2014
Verified purchase

The site is easy to navigate and I really appreciate the huge selection of filters on each category. I am new to snowboarding so the pages that describe how to select gear were very helpful. I also love that you offered free 2 day shipping for my order.

Thumbnail of user lisac3896
Ohio
1 review
1 helpful vote
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October 14th, 2022

Very difficult to work with. Way overcharge u with constant fees. Their profits must br extraordinary

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Benson Y.
0 reviews
0 helpful votes
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August 8th, 2017
Verified purchase

Sizing for This ski boots was just a bit too tight as wife to butts up against boots are insert. Shell size 23.5 is correct. Had to return and paid postage for the next size. If that is too large, I need to return that for another brand. Next time, need to physically be at place to try on brands of boots same size.

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Julia D.
2 reviews
0 helpful votes
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December 29th, 2013
Verified purchase

Purchased some board shorts as a gift. None were in stock in the store (it is Winter after all), so I was pleasantly surprised to find that the ones I ordered from the website were ready to pick up at the evo store in less than 24 hours!

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Millie P.
2 reviews
0 helpful votes
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March 21st, 2014
Verified purchase

About a week ago I placed an order for bindings and boots. After much research I decided that I wanted a different set of bindings. I called evo the following morning and the two gentlemen that I spoke with were super duper helpful. The exchange did not effect the delivery. The products that I purchased were exactly on schedule. Everything was packaged perfectly and even my demo boots were mint condition. Love evo. Will definitely shop there again for all my sporting needs. Definitely recommend.

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Tristan X.
0 reviews
0 helpful votes
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September 12th, 2017
Verified purchase

The site was extremely easy to navigate and very helpful. I love that it tells you how likely they are to sellout of a certain item and it gives sizing guides to help you if you do not absolutely know what size of board/bindings you need to buy.

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Michael K.
0 reviews
0 helpful votes
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September 13th, 2018
Verified purchase

Excellent selection, excellent descriptions of products, excellent prices. Received my order using the free shipping 7 days after being placed, which is very good considering they had to go Coast to Coast

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Terrance W.
0 reviews
0 helpful votes
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March 13th, 2019
Verified purchase

Service has been great, however the jacket failed in the first five min of use. The bottom snap separated and fell out of the jacket. I also noticed after arriving home and hanging the coat up that one of the zipper pulls was failing on a pit zip.

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Daniel K.
0 reviews
0 helpful votes
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November 1st, 2014
Verified purchase

Overall it is great. The only issue was that I checked the same products 2-3 days ago and the prices were different - I know websites to this all the time but for returning customers it is not a nice thing to do :) Still I am satisfied and I'll probably use your site again.

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