• evo

evo

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Overview

evo has a rating of 3.0 stars from 30,807 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about evo most frequently mention credit card problems. evo ranks 86th among Outdoor Clothing sites.

Positive reviews (last 12 months): 87.5%
Positive
7
Neutral
0
Negative
1

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119,323 reviews

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How would you rate evo?
Top Positive Review

“Quite satisfied”

Rick S.
5/14/24

I recently shopped at evo.com and had a great experience overall. They offer a fantastic selection of outdoor gear and apparel, and I found exactly what I needed for my upcoming ski trip. The website is easy to navigate, and the product descriptions were spot-on. My order arrived on time and everything was in perfect condition. The only reason I'm giving four stars instead of five is because I had a bit of trouble with customer service response time. But overall, I'm quite satisfied and will definitely shop here again!

Top Critical Review

“They claimed they never received my returns and kept my money!”

Ana A.
1/10/24

Ordered from their online store during a big sale. Ended up returning several items from a big order. All returned in the same package together and labeled accordingly with extra labels placed on the bags they came in etc. I went above and beyond to make the return process as seamless as possible. When the received my package they said several items were missing. Then they said one item was missing. They refunded me for everything but this one missing item. It's super shady that at first they claimed that several items were missing, then apparently found them, but not all of them, and then didn't refund me or follow up with me when I emailed them trying to figure out what was going on.

Reviews (30,807)

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customer service (203)
Thumbnail of user robk548
Rob K.
0 reviews
0 helpful votes
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December 6th, 2013
Verified purchase

EVO was great, got a split board for half of what it would have cost new.

It would be nice if they would extend their free shipping to Canada though so I wouldn't have to drive across the boarder to pick things up.

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Larry L.
0 reviews
0 helpful votes
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April 7th, 2016
Verified purchase

Found these cheaper at Surfdome but there was no way of adjusting the price, they have them for $89.47. I bought from you because I knew you could adjust it, I've bought from you before and you're in the PNW like me.- thanks!

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Jonathan S.
0 reviews
0 helpful votes
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April 3rd, 2016
Verified purchase

I was recommended to the site by my buddy who was helping me find a snowboard and bindings for next year. Found a heck of a deal and some other sweet things to go along with it. A+ shopping experience. Keep it up!

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Joseph S.
2 reviews
0 helpful votes
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February 4th, 2014
Verified purchase

Sizing guide for the gloves was right on, even though I was a bit worried. Shipping was quick from Evo but UPS bagged me and rescheduled 1 business day, which ended up being 3 days cause it was Friday... Not EVO's fault though!

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Robert P.
1 review
0 helpful votes
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November 4th, 2013
Verified purchase

I called your customer support before ordering and was treated very well and got my questions answered.

I paid extra for expedited shipping, but the item was delivered the same day as it was listed that it would have been delivered with free shipping.

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Bruce L.
0 reviews
0 helpful votes
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December 5th, 2013
Verified purchase

I received the order in a timely fashion. But the ski poles sent to me are not the same length! One is 2 cm shorter than the other. Is this a common occurrence? How can you remedy it? Thank you.
The skis are great.

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Richard W.
0 reviews
0 helpful votes
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January 8th, 2016
Verified purchase

It was good, you guys make it pretty easy to spend money.

The board I ordered arrived with a blemish, and I didn't see anywhere when I ordered that it was a blemished board. It doesn't look like the blemish will affect anything, and the price I paid seemed really good. This is not a complaint and I don't feel the need to return, just thought someone should be aware. Thank you

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Anita C.
0 reviews
0 helpful votes
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December 9th, 2019
Verified purchase

Generally pretty fantastic site. I like the filters and size guides: they are clear and easy to read. I just placed an order and didn't realise I had an account saved. It asked me if I wanted to set one up, which I tried, but then it said there is an account with the associated email already. For whatever reason, it didn't ask me before I placed the order to sign in. I do like to see what my past purchases are. Just a small tidbit.

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Siera W.
0 reviews
0 helpful votes
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October 15th, 2018
Verified purchase

Evo is a great place to shop - it's easy to navigate and find what you're looking for AND all of the buyers guides are extremely informational and helpful. I'm glad I came to Evo to get started with my backcountry skiing setup

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T R.
0 reviews
0 helpful votes
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August 31st, 2014
Verified purchase

Online ordering was easy. Delivery was quick. Returned a pair of pants too small. Flat rate return shipping is nice. Zipper defect on a pair of Altamont shorts I ordered. Zipper binds on material but I didn't notice until I tried to wear them.

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Peter L.
0 reviews
0 helpful votes
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March 30th, 2020
Verified purchase

Easy and efficient. My son, Chip has done a lot of business with evo and recommended this site and the wet suit purchase.

This is my first Evo purchase and it was as advertised. Easy and efficient, although I have not yet used the wet suit nor tried it on...no reason to, our beaches here in San Diego County are closed...:=(

Thumbnail of user davidc10826
David C.
0 reviews
0 helpful votes
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May 10th, 2018
Verified purchase

I've shopped EVO before, and continue to be happy with their commitment to the ski world. As Canadians we pay extra on exchange and duty costs, to shop American. However, you have the products I want. I'll shop EVO again.

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Aaron L.
0 reviews
0 helpful votes
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March 25th, 2015
Verified purchase

I can't recall the dudes name, I'm kinda drunk, but he was super helpful. I'm a snowboarder, so I know nothing about skiing and he helped me out for a gift for my buddy. Ya'll are the best, if I ever run into an Evo guy on the slopes, I'm buying them a beer. Cheers ya'll, God bless.

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DXLi S.
0 reviews
0 helpful votes
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February 11th, 2014
Verified purchase

I love Evo. It's my favorite place to shop for ski/snowboard gear because of the prices, selection, and the awesome return policy. It's really easy to call in, as well. You don't get someone at a call center. I'm pretty sure it just routes you into the Evo HQ store in Seattle.

I usually buy from the Outlet store online unless I really need something and it's out of stock.

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Dennis M.
0 reviews
0 helpful votes
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April 27th, 2017
Verified purchase

Looking at the same Ronix District board at Overton's and yours was $50 cheaper. Attempted to talk with an Overton's rep and was put on hold for half a day. Clicked back to your page and ordered. Have not received the item yet so I'll reserve my comments on the product until then, til then Thanks So Much!

Thumbnail of user chrisw3504
Chris W.
2 reviews
0 helpful votes
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February 10th, 2017
Verified purchase

Not too bad!
I did receive my boots much faster than expected, but they ended up too small. The foot sizing chart posted by ThirtyTwo recommended same size as other types of boots. Not the case for these specific boots. My toes were pressed hard against the front of the boot. I'll be upgrading the size if available.

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Debra W.
0 reviews
0 helpful votes
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December 9th, 2013
Verified purchase

Should offer more free shipping options. I did have to contact a representative about a duplicate order and she handled it very professionally and was able to stop it from being mailed. Very friendly and great follow up.

Thumbnail of user courtneyw587
Courtney W.
0 reviews
0 helpful votes
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November 26th, 2013
Verified purchase

The ordering process was quick and easy. The website design and layout made it easy to navigate and quickly find what I needed. Great search feature for when you're looking for something specific. Love the free shipping option!

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Manning S.
0 reviews
0 helpful votes
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November 16th, 2013
Verified purchase

This was my first evo purchase and I could not be happier with it! I purchased a great $*** North Face jacket on sale for $*** and I love it! I paid for 3 day delivery and did not realize since I placed my order on a tues (it shipped first thing weds morning), I would not receive until the following Tues. In the future I would've gotten sat delivery, which was an option for the day the order was placed. I just did not realize, totally my fault. Everything was as it pictured, shipped and arrived on time. Size chart completely accurate, my jacket fits perfect! I will definitely shop evo.com again! I am currently looking at the Arc'teryx jackets for my husband. He's wanted one for a couple of years and with the current sale, there's no reason not to purchase a complete jacket (2 pieces sold separately).

Thumbnail of user kristinp367
Kristin P.
0 reviews
0 helpful votes
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December 3rd, 2014
Verified purchase

Super satisfied! I was sick but needing to get this for my nieces birthday present. My intention was to order one online so I didn't have to leave the couch but I had no idea how much I would save with Evo and how convenient it really would be. Thank you so much. Shipped super fast. Even before I was well lol! Thank you!

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Rooster B.
0 reviews
0 helpful votes
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April 16th, 2014
Verified purchase

Great savings and great selection. I tell everyone about EVO. It's the first site I go to whenever I need anything for winter sports. I also browse clothing, accessories, and the outlet. I'll be back many times ð

Thumbnail of user lindseys457
Lindsey S.
4 reviews
0 helpful votes
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December 14th, 2013
Verified purchase

I have not yet had a chance to use my skis but I am very happy with the quality of the skis and their price! The order came when it was expected and my googles were shipped even sooner (I ordered googles, skis, and poles), overall I had an excellent shopping experience and will definitely browse Evo first for any winter sports needs

Thumbnail of user karlai38
Karla I.
0 reviews
0 helpful votes
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November 27th, 2014
Verified purchase

So far the experience has been quick and easy the prices were great. Now we will see if the product is delivered on time and is as good as it says. Product came delivery was fast completely satisfied!

Thumbnail of user patp575
Pat P.
0 reviews
0 helpful votes
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April 22nd, 2020
Verified purchase

The price was awesome, and the delivery time was great, especially given current circumstances. The suit has a little knick in the rubbery part over the stomach area, but I'll just fill that in with rubber cement.

Thanks!

Thumbnail of user jc1991
J C.
0 reviews
0 helpful votes
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August 26th, 2018
Verified purchase

I bought a great snowboard, used last season flight attendant, and after it was already shipped I found the same board new on burton.com for the same price. I should have checked burton first. Oh well. Love and learn.

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