• evo

evo

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Overview

evo has a rating of 3.0 stars from 30,807 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about evo most frequently mention credit card problems. evo ranks 86th among Outdoor Clothing sites.

Positive reviews (last 12 months): 87.5%
Positive
7
Neutral
0
Negative
1

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119,323 reviews

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How would you rate evo?
Top Positive Review

“Quite satisfied”

Rick S.
5/14/24

I recently shopped at evo.com and had a great experience overall. They offer a fantastic selection of outdoor gear and apparel, and I found exactly what I needed for my upcoming ski trip. The website is easy to navigate, and the product descriptions were spot-on. My order arrived on time and everything was in perfect condition. The only reason I'm giving four stars instead of five is because I had a bit of trouble with customer service response time. But overall, I'm quite satisfied and will definitely shop here again!

Top Critical Review

“They claimed they never received my returns and kept my money!”

Ana A.
1/10/24

Ordered from their online store during a big sale. Ended up returning several items from a big order. All returned in the same package together and labeled accordingly with extra labels placed on the bags they came in etc. I went above and beyond to make the return process as seamless as possible. When the received my package they said several items were missing. Then they said one item was missing. They refunded me for everything but this one missing item. It's super shady that at first they claimed that several items were missing, then apparently found them, but not all of them, and then didn't refund me or follow up with me when I emailed them trying to figure out what was going on.

Reviews (30,807)

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customer service (203)
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Christopher F.
1 review
0 helpful votes
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October 9th, 2013
Verified purchase

Narrowing down the search and sorting with the Store and OutLet tabs accessible so you can switch from one to another without losing the search criteria - web site is unmatched in this regard. BTW- great selection and prices!

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Darren M.
0 reviews
0 helpful votes
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November 9th, 2017
Verified purchase

For the most part my shopping experience has been great, that being said, my wife was talking with someone online regarding a board and bindings for our son and agreed that the burton board and flow bindings we purchased would be compatible, they weren't but other than that one time... all good.

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Chris O.
2 reviews
0 helpful votes
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December 18th, 2018
Verified purchase

I purchased a snowboard. Was very impressed with the consistency of abundant information/specs on each board. I found myself using your site - instead of the manufacturers - for additional product research and comparisons to help me make a purchase decision. In the end you even had the best deal for the type and brand of board I wanted. Keep it up!

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Melissa N.
1 review
0 helpful votes
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October 19th, 2013
Verified purchase

I like how you can compare the products and you provide all the specifications for each snowboard. It really helped me make a decision on which board to buy. Plus I searched the web and evo had the best price. Thanks for making this quick and painless shopping experience

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Mark G.
0 reviews
0 helpful votes
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January 6th, 2015
Verified purchase

After having problems with Sports Authority regarding missing bindings (I got the run around for weeks, still waiting for my refund). I remembered Evo, placed an order, paid for order, received order. I am very happy and relieved. From now on any ski/snowboarding equipment/supplies will be ordered from Evo.

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Ruben C.
0 reviews
0 helpful votes
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August 14th, 2017
Verified purchase

Amazing experience you guys have an awesome layout of your products online. It's clean, modern, and feels premium! I called once to ask about something and you guys had a very nice gentleman help me out with things! Very impressed I wish you guys had an award for your overall experience!

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Keone R.
0 reviews
0 helpful votes
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December 15th, 2015
Verified purchase

Received exactly what I ordered and satisfied. Delivery was late, but can't expect a lot being that I live in Hawai'i and it's the Holiday Season. Customer service made me feel comfortable and reassured that my order was coming in. Overall I'm very satisfied and highly recommend this store.

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Robert B.
0 reviews
0 helpful votes
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November 7th, 2015
Verified purchase

I've never had any issues dealing with Evo, and have purchased skis, bindings and boots, clothes, board shorts and a wakeboard/bindings from them. Everything has arrived within the shipping estimated time frame with no issues, and the pricing seems pretty good. I won't hesitate to buy from them again.

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Mitchell S.
0 reviews
0 helpful votes
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December 15th, 2016
Verified purchase

The 1st pairs of boots I ordered for all of us were a bit small. I called customer service and the person I talked to listened to what I said and recommended some other brands of boots we might find more comfortable. I ordered for the three of us and they fit perfectly ( we will know for sure tomorrow as that will be the first time out this year). I had returned the first pair and received a prompt refund. I will be buying my boys boots from evo next year. I give them a ten rating all the way around!

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Jasen B.
0 reviews
0 helpful votes
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January 7th, 2017
Verified purchase

Pretty easy to find what i was looking for. Purchased the item a few days too late and price went up...my only complaint :(

Received the item. The size L pants fit tight around the waist and upper leg. Will need to exchange for size XL or maybe size L relaxed fit?

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devin r.
0 reviews
0 helpful votes
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February 7th, 2014
Verified purchase

Sometimes promo codes don't seem to work right. I had a promo code in one of my recent snowboarding magazines. I repeatedly tried to use it but was not able to use it. I made sure (more than once) that I was reading the fine print correctly. No dice! Kind of frustrating...fortunately I love using your site so no worries.

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Nicole M.
0 reviews
0 helpful votes
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November 14th, 2018
Verified purchase

You had exactly what I was looking for and at a great price, but paying over $100 for shipping is ridiculous. I understand I'm overseas, but it's still a US post office and should not cost that much for military members. I paid it this one time because I was desperate since Burton does not ship at all to APO, but will never be buying from here again unless the shipping cost goes down.

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Matthew K.
0 reviews
0 helpful votes
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March 10th, 2015
Verified purchase

The price I paid for my snowboard package was incredible! It's unbelievable to think that anyone looking to purchase any of the items sold on this website would go elsewhere. The price is unbeatable, the shipping was free and timely, and the products themselves were top notch (as expected).

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Tom A.
0 reviews
0 helpful votes
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December 16th, 2014
Verified purchase

The site is very helpful. Been boarding for years and over the past two years been so hesitant to buy a new board until I found your site. Helped me understand exactly what I was looking for in a new board. Most importantly answered my questions about the new hybrid styles.

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Spencer K.
0 reviews
0 helpful votes
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February 28th, 2019
Verified purchase

The product was very good and high quality, however the size was not adequate. It was too small. The delivery took quite a long time (2 weeks). After waiting that long expecting a great product, and realizing that it ran small, that was very disappointing. Maybe they need to update their sizing charts. Otherwise I would have given 4 stars.

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Zachary K.
0 reviews
0 helpful votes
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December 11th, 2014
Verified purchase

I wanted to add a note to my order for shipping instructions. That would be a nice feature.
Ex. For both our sakes, ship via UPS as USPS is a huge head ache in NYC. Your are shipping to my work. When it comes comes to large packages and the USPS there is a good chance I wont see my order for over a month. So please ship ground UPS
Thanks so much!
Zak

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S B.
0 reviews
0 helpful votes
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November 26th, 2018
Verified purchase

I was impressed that my free shipping came in a shorter time than expected. While I like the fit and weight, the arms feel thinner than my last jacket (which was a Burton). I guess I'll have to layer up! The price was also nice. :)

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Ellen H.
0 reviews
0 helpful votes
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February 17th, 2014
Verified purchase

Online Order service was easy and informative. I chose pick up instead of delivery, order came in following Tuesday to store and customer service was great in store during pick up. I ended up coming back to exchange the pants because they were too small and they informed me that I can't do direct transaction, that I'd have to do separate purchases of new pants and wait a few days for the money to come back onto my card from the online order.

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Linda L.
0 reviews
0 helpful votes
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February 17th, 2015
Verified purchase

The bindings I ordered were missing a piece, keeping my daughter from being able to use them. We are still awaiting the missing piece over a week later. She was unable to use her new board and bindings on her winter break from school. Very disappointing!

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Lia G.
0 reviews
0 helpful votes
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December 24th, 2015
Verified purchase

I really like Evo because they have great prices and deals, especially in their outlet, and they have very quick processing. I like that they give the option to donate money to different charities during checkout too. I'll be ordering again from them in the future!

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Andre D.
0 reviews
0 helpful votes
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December 28th, 2015
Verified purchase

I love this site! I'm fairly new to skiing and I found the evo site about a week ago and it's helped learn more about skis than I could have imagined. Because of evo.com I've been able to make an educated purchase of some new skis!

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Hunter L.
0 reviews
0 helpful votes
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December 5th, 2016
Verified purchase

Very helpful size guides. Shortly after submitting my order, I received an email from evo. In the email was a link that showed me got to double check the fit of my new boots. It was very helpful! I was 100% satisfied! Thank you very much.

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The r.
0 reviews
0 helpful votes
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July 18th, 2019
Verified purchase

Item arrived fine. I would shop here again if
1). You are not in a hurry for the item. It takes a few days from the day you place the order for them to ship. I would expect the item to ship at least the next day after order is placed but nope. It takes them a few days
2) The 10 percent coupon works on nothing. They should remove it from their site as it's just an email collector scam.

Other then that it took a week and a half for the order to arrive and is in good shape. So if you don't care when you get the item and order way in advance good price and item arrived safe and sound.

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Sandra J.
0 reviews
0 helpful votes
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July 23rd, 2018
Verified purchase

I found the ski boots I wanted at a great price! The boots were a birthday gift for my husband he said they were perfect - I was impressed with the quality (the boots are in mint condition) and the delivery time (I paid extra for shipping and they came right on time) was very speedy. I will definitely be purchasing more equipment from Evo!

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Bruce W.
1 review
0 helpful votes
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October 4th, 2013
Verified purchase

This was my first, but certainly not my last order placed with EVO! I am completely satisfied with the product, the price, and the service. They exceeded my expectations in all of these. In my case it took 2 days from the time I placed the order until it showed up on my doorstep and that was using the free shipment option. Great job!

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