• evo

evo

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Overview

evo has a rating of 3.0 stars from 30,807 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about evo most frequently mention credit card problems. evo ranks 86th among Outdoor Clothing sites.

Positive reviews (last 12 months): 87.5%
Positive
7
Neutral
0
Negative
1

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119,323 reviews

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How would you rate evo?
Top Positive Review

“Quite satisfied”

Rick S.
5/14/24

I recently shopped at evo.com and had a great experience overall. They offer a fantastic selection of outdoor gear and apparel, and I found exactly what I needed for my upcoming ski trip. The website is easy to navigate, and the product descriptions were spot-on. My order arrived on time and everything was in perfect condition. The only reason I'm giving four stars instead of five is because I had a bit of trouble with customer service response time. But overall, I'm quite satisfied and will definitely shop here again!

Top Critical Review

“They claimed they never received my returns and kept my money!”

Ana A.
1/10/24

Ordered from their online store during a big sale. Ended up returning several items from a big order. All returned in the same package together and labeled accordingly with extra labels placed on the bags they came in etc. I went above and beyond to make the return process as seamless as possible. When the received my package they said several items were missing. Then they said one item was missing. They refunded me for everything but this one missing item. It's super shady that at first they claimed that several items were missing, then apparently found them, but not all of them, and then didn't refund me or follow up with me when I emailed them trying to figure out what was going on.

Reviews (30,807)

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customer service (203)
Thumbnail of user michaelg7812
Michael G.
7 reviews
0 helpful votes
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December 14th, 2013
Verified purchase

All of my concerns were with the ups shipper seeming to lose your package for about 5 days. The tracking information they sent to me was nebulous, only telling me that they left the package in some ups facility but not explaining when they planned to resolve the issue. Your service was great

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Scott B.
0 reviews
0 helpful votes
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June 5th, 2015
Verified purchase

Low/competitive pricing and the Google trusted cert made you an easy choice. Site was very easy to navigate and find what I was looking for. Your suggestions on what else I might like actually helped me choose a shirt. Suggestions on what else I might like almost never work but yours did! Thanks!

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Elise R.
0 reviews
0 helpful votes
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September 25th, 2015
Verified purchase

A popup came up to create an account, I filled in the two password fields (email was prefilled) and clicked to create, but no confirmation, popup still there, all fields now blank for creating an account. Also noticed that even when my order is complete cart still shows 5 items at upper right of page, though I assume my cart is empty since this is on the Order Complete confirmation page!

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StevesieZissou M.
0 reviews
0 helpful votes
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December 12th, 2013
Verified purchase

I was on the lookout for a new helmet after leaving mine on the plane last time back from the mountains. I checked out all of the Cyber Monday deals on Backcountry, but in the end, Evo had a better price and selection. I'm pumped with my new POC.

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Chris B.
0 reviews
0 helpful votes
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June 26th, 2020
Verified purchase

Shopping was easy, however there was a 15% off promo code I tried to use through CouponCabin, for new accounts. I created an account however the Evo website didn't recognize my email. So I had to do the whole purchase and then create my account again on your website. Maybe CouponCabin isn't linking to your site correctly. Anyway we are excited for our chairs and look forward to shopping more on your site.
Chris Buckner.

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Justin W.
0 reviews
0 helpful votes
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February 5th, 2014
Verified purchase

Really great selection, I'm happy I could make my whole purchase just at this one shop. I called up just to address some concerns with whether the gear was right for me... can't remember the guy I spoke to, but he was really helpful. Answered all my questions, gave great advice. I was really happy.

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Greg H.
0 reviews
0 helpful votes
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October 3rd, 2017
Verified purchase

The bindings that I received with my package deal included brakes that were not wide enough to fit on the skis. I called EVO and the representative I spoke with took care of the situation right away, sending me a return label and shipping out bindings that do fit. I'm very happy with the service.

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Joe T.
0 reviews
0 helpful votes
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January 4th, 2017
Verified purchase

So stoked! I've been looking for the board I ordered for quit some time. I even went to the sales rep directly and all he had was demos and not the size I really wanted. But I found the exact one I wanted on your site and it was even on sale! Im beyond happy! I've been shredding with it ever since! Thanks and cheers!

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DAVID K.
0 reviews
0 helpful votes
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January 27th, 2014
Verified purchase

Clean layout of the website made it easy to navigate and compare boards. The search function had search filters that i like, such as % saved and others. Also the reviews were really helpful to make a purchase between all of the boards, it became very confusing on what boards did what, so the education section was very helpful also!

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Pete W.
0 reviews
0 helpful votes
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February 3rd, 2016
Verified purchase

Add a section for each ski (or at least a link) that tells me what length ski I need based on the rocker or whatever. Some sites say that with a lot of rocker I can use a longer ski. How much longer?
If I get a ski that's too long, how will it affect my skiing?

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Caleb M.
1 review
0 helpful votes
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October 1st, 2013
Verified purchase

Got a whole new board setup, lucked out on bindings but found everything else here cheaper than anywhere else. Can't beat that plus, free shipping

Overall delivery time was a little upsetting, as 2 items were in my town and not delivered that day, but obviously that's on UPS and not evo

Any more gear i need i'll be definitely be checking evo first

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Robert N.
0 reviews
0 helpful votes
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December 8th, 2013
Verified purchase

I started snowboarding last year but that left me with this horrible experience of head trauma that caused me to wake up in the middle of the night after I was done boarding. Falling on ice/snow warrants this purchase as absolutely necessary.

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JAMES M.
0 reviews
0 helpful votes
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November 20th, 2018
Verified purchase

It was great. You guys had the size and the binding I was looking for. And I love supporting my home town peeps. We will be having these mounted up at the Mammoth Mtn. Pro shop. No body in SoCal I trust.

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Katherine H.
0 reviews
0 helpful votes
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March 19th, 2016
Verified purchase

Really easy to navigate - love the sidebar filter options! Easy to find/read reviews, compare items, checkout process was very simple and quick! Found everything I wanted and at a great price! Thank you! And the products themselves arrived quickly and are perfect!

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Molly F.
0 reviews
0 helpful votes
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January 12th, 2017
Verified purchase

I have a coupon for 10% off if I buy in store. I went to the store to buy boots, but you didn't have them in stock. So I had to order them online and have them shipped to the store for the fitting. Seems like that is your policy but not customer friendly since now I am not getting that discount. Also, the store was way busy so had to wait a while to get served. The guy was very knowledgeable and helpful once we had him. But I still needed to order it myself later.

I chose to have the product delivered to the store for pick up so I could have them tried on with store personnel in the event they needed fitting for me. We got there just after the store opened on a Sunday, and the waiting list was already 45 minutes long. To compound that, right when we got to my name, that is when the city had the major power outage.

So we went over to REI and bought some other ones and I may likely be returning yours to you.

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Kelsey W.
0 reviews
0 helpful votes
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December 23rd, 2013
Verified purchase

My order was complete and the items arrived just as described, but the shipping times left something to be desired. Although I received all items within the shipping period I paid for the date of arrival kept getting push farther and farther back.

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Graeme T.
0 reviews
0 helpful votes
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October 16th, 2019
Verified purchase

Super smooth as always! Great options and explanations behind the products. Super helpful with picking a board - even came into the Seattle shop to consult with Lucia and get his advice. He did great.

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Lydia C.
0 reviews
0 helpful votes
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July 27th, 2018
Verified purchase

I have purchase products before from this company. Wetsuits, gloves. Products are true to product details etc. I highly recommend all my friends / people to this website all the time. Great savings and prices.

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Stephanie S.
0 reviews
0 helpful votes
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February 21st, 2015
Verified purchase

The prices are good and I was able to find a handful of the bindings I was looking for in particular, including the ones I bought. My bindings also arrived on time (2 days) which was important so I could use them asap!

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Duncan D.
0 reviews
0 helpful votes
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November 17th, 2018
Verified purchase

Go to for pretty much everything I need to get for the season at great price with amazing options and smart search filters with good recommends. When's it's tough to get to a store the online method is a great option as well. And PayPal, so very nice.

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Ben Q.
0 reviews
0 helpful votes
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February 10th, 2020
Verified purchase

Overall great online user interface and shopping experience. Online and phone chat with products experts is also very helpful. I don't have options for winter gear shopping where I live so I have to rely on purchasing items via online to find what I truly want and need.

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Connie H.
0 reviews
0 helpful votes
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September 16th, 2017
Verified purchase

Great selection of products and great sale prices on last seasons merchandise. I found a better ski jacket than what I was initially looking for, and at a better price. Ordering was easy. Delivery was fast. I am so happy with the product and service I received. Thanks!

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Cicero M.
0 reviews
0 helpful votes
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July 24th, 2016
Verified purchase

Ive already heard about you through snowboarding magazines and web sites and I finally got some items with Evo.

I hope the order gets to the destination at the time estimated, since my dad is traveling abroad to US (we are from Brazil), and he won't be staying too long!

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APOT B.
0 reviews
0 helpful votes
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November 18th, 2015
Verified purchase

Purchased from evo a couple times now and they have always had the products I was looking for. After I received my last order, I had a "tech support" question so I called the number. They answered quick and I was connected to a person rite away. I had the answers I was looking for with in a few minutes.

Very helpful
Good stock
Will buy from again for sure.

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Lin D.
0 reviews
0 helpful votes
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December 9th, 2013
Verified purchase

I searched a couple of websites for these particular pair of boots (including the manufacturer) but I think they've been out of stock for at least a year now. Fortunately, I found them at evo and not only did they have them in stock, they were priced much more reasonably than I expected. Frankly, I expected some type of irregularity with the boots since they were so decently priced, but they came in perfect new condition. Couldn't have asked for more, it was a smooth and easy shopping experience. I would definitely purchase from this store in the future.

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