• evo

evo

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Overview

evo has a rating of 3.0 stars from 30,807 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about evo most frequently mention credit card problems. evo ranks 87th among Outdoor Clothing sites.

Positive reviews (last 12 months): 88.9%
Positive
8
Neutral
0
Negative
1

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119,323 reviews

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How would you rate evo?
Top Positive Review

“Quite satisfied”

Rick S.
5/14/24

I recently shopped at evo.com and had a great experience overall. They offer a fantastic selection of outdoor gear and apparel, and I found exactly what I needed for my upcoming ski trip. The website is easy to navigate, and the product descriptions were spot-on. My order arrived on time and everything was in perfect condition. The only reason I'm giving four stars instead of five is because I had a bit of trouble with customer service response time. But overall, I'm quite satisfied and will definitely shop here again!

Top Critical Review

“They claimed they never received my returns and kept my money!”

Ana A.
1/10/24

Ordered from their online store during a big sale. Ended up returning several items from a big order. All returned in the same package together and labeled accordingly with extra labels placed on the bags they came in etc. I went above and beyond to make the return process as seamless as possible. When the received my package they said several items were missing. Then they said one item was missing. They refunded me for everything but this one missing item. It's super shady that at first they claimed that several items were missing, then apparently found them, but not all of them, and then didn't refund me or follow up with me when I emailed them trying to figure out what was going on.

Reviews (30,807)

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customer service (203)
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Elisa P.
0 reviews
0 helpful votes
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June 27th, 2018
Verified purchase

The filters make it so easy to find exactly what I'm looking for, or help me browse when I'm not sure. My order arrived in a couple days, much earlier then I expected. It was packed well without any damage. They also tossed in a few stickers! Thank you evo!

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Eric E.
0 reviews
0 helpful votes
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February 17th, 2018
Verified purchase

Great Deals. Wish you guys had online live chat customer support. Was looking for new bindings too, but wanted a recommendation first. Other than that Great Experience! Will definitely be shopping here again.

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Heidi P.
0 reviews
0 helpful votes
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March 31st, 2017
Verified purchase

I've bought equipment for years for my whole family through Evo. I've called your reps directly and chatted over email. I have absolutely always gotten great information without any sales hype. It is clear customer satisfaction is a personal commitment that comes from love of the sport. All that and prices are competitive. Keep up the great work, we'll be back. Heidi

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Michael M.
0 reviews
0 helpful votes
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April 10th, 2017
Verified purchase

Bought look pivot 14. Usually go to Backcountry or powder 7 for all product given quick delivery but price was really good and you had it in stock. Will def use site more often for out of season purchases to save $$$

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Richard K.
0 reviews
0 helpful votes
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December 1st, 2014
Verified purchase

Always smooth at EVO. Helmet ordered slightly too large despite going by manufacturer's sizing chart so conveniently included on the ordering page. EVO is close enough that I can do a drive by and swap it out.

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Brian G.
0 reviews
0 helpful votes
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December 8th, 2016
Verified purchase

Hey folks, just a quick fun fact: the last time I purchased something from Bryce was when he ran this shop out of a second story apartment in Wallingford. Great service back then too. Sorry I've been away, Georgia doesn't allow a lot of geographical convenience for a visit to your brick and mortar locations. I'll be in Seattle in feb. Can you help me heat mold these bad boys?

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Geoffrey C.
0 reviews
0 helpful votes
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December 12th, 2015
Verified purchase

Evo is great! Disappointed with the bindings I bought b/c my boots won't fit due to short straps. I blame manufacture b/c they said fits size 15 boot but binding clearly doesn't. Not evo's fault; I will definitely shop this site again.

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Ryan C.
0 reviews
0 helpful votes
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December 18th, 2013
Verified purchase

Quite simply the best shopping experience for winter sports gear around. Prices, service, specials, deals, quality...all unbeatable. I tell everyone who will listen that evo is the only virtual stop you need to make. My daughter will be reaping evo's benefits this Christmas.

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Luke F.
0 reviews
0 helpful votes
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October 16th, 2017
Verified purchase

Competitive prices. Good video/reviews and product info. Free shipping option is great. Haven't needed to contact customer service during two purchases so far

Didn't get exact boots I ordered, actually got upgraded to Pro Model (Bryan Fox). Guess I'm rocking rattlesnake this winter

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Nathaniel G.
0 reviews
0 helpful votes
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January 16th, 2017
Verified purchase

I found this item 5 cents cheaper at this web address and online store
http://www.backcountry.com/electric-eg2.5-goggle?rr=t
Thanks

If you could transfer some of my purchase back to me to equal your price guarantee that would be rad.

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Giacomo S.
0 reviews
0 helpful votes
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January 24th, 2017
Verified purchase

I'm an International customer. Evo provides a broad range of awesome products and nice offers as well. International shipping cost (to Europe) is quite expensive though. Positive overall shopping experience.

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Jeffrey M.
0 reviews
0 helpful votes
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January 18th, 2017
Verified purchase

Well organized, intuitive website with great product descriptions. I did not have need to contact customer service because everything shipped on estimated schedule, arrived on estimated date, and the merchandise was just as described.

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Ryan H.
0 reviews
0 helpful votes
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December 7th, 2016
Verified purchase

Everything has been great, other than the difference in the Canadian dollar. But nothing anybody can do about that one. I will be shopping with you guys again because I like you very large selection of goods. And your prices are pretty decent. Thanks.

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WL Y.
0 reviews
0 helpful votes
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December 2nd, 2018
Verified purchase

Great! Everything came in the estimated time of delivery, was packaged nicely without any excess plastic. All items were intact and also came with some cute little stickers, definitely will continue shopping here. Thank you so much guys!

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Stephen S.
0 reviews
0 helpful votes
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October 1st, 2016
Verified purchase

Evo has pulled through yet again! I never would've bought the North Face Bomber at its original price, but with the sale that was going on and my ongoing hunt for a similar product, the stars were aligned.

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Wm R.
0 reviews
0 helpful votes
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December 2nd, 2014
Verified purchase

Fantastic educational tutorial pages on snow ski terms and fittings of skis, bindings, and boots. I learned all the technical things getting a better understanding to make an informed buying decision.

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Nathaniel R.
0 reviews
0 helpful votes
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August 3rd, 2016
Verified purchase

I got a great deal on a pair of Electric aviator-style sunglasses. Nice, detailed description; perfect size, (large) to fit average sized head/face. The free shipping delivery time was super fast! So stoked, thanks!

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Igor K.
0 reviews
0 helpful votes
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April 2nd, 2018
Verified purchase

The product was delivered in time. But the item has difference with presented on side picture. There are old stile cheap lace lockers that is very strange!
Customer has to be informed about discrepancy of this kind before shipping or ordering.

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Stefanie R.
0 reviews
0 helpful votes
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February 17th, 2019
Verified purchase

I chose Evo because of reasonable prices and return policy sounds more then fair. Site was easy to navigate. All went smoothly except sizing guides sometime didn't allow me to view entire guide. Occured 2/5 times.

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Patrick T.
0 reviews
0 helpful votes
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February 8th, 2019
Verified purchase

Awesome service and price. The skis arrived faster than expected too! Only bummer if that I wanted to buy a pair of head kore 93 in 171... but you didn't have them... your prices were great and I will keep coming back...

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MATTHEW I.
0 reviews
0 helpful votes
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December 6th, 2018
Verified purchase

Always an awesome experience. Switched the product (wetsuit) 30 mins after I purchased. Called in and was able to make switch. Ran though smoothly. Product arrived as per planed original ship date.
You guys are the BEST!

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Albert M.
0 reviews
0 helpful votes
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October 15th, 2018
Verified purchase

Great people at EVO, after helping me with my international shipping query, they've lowered their product prices to help me out (maybe it's just a coincident!) And that delivery was super fast! Amazing and definitely will come back for other stuffs soon.

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David F.
0 reviews
0 helpful votes
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August 26th, 2015
Verified purchase

Brand new shopper so really don't know...site is easy to navigate...depth of available product is impressive vs. several other sites. First time buying boots online but have been skiing many years and confident of sizing if not feel of this particular item... we shall see :)

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Susan S.
3 reviews
0 helpful votes
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December 9th, 2014
Verified purchase

Board came in wonderful time...was very easy to purchase and the price was great...however we noticed that there are a few little nicks near the binding screws, however not worth returning item and waiting for another one

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Kat F.
0 reviews
0 helpful votes
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August 10th, 2014
Verified purchase

I had various concerns regarding receiving my package on time, and issues with UPS not finding anyone at home. Evo was great in offering a free upgrade on the courier option, as well as providing after sales support.

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