• evo

evo

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Overview

evo has a rating of 3.0 stars from 30,807 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about evo most frequently mention credit card problems. evo ranks 87th among Outdoor Clothing sites.

Positive reviews (last 12 months): 87.5%
Positive
7
Neutral
0
Negative
1

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119,323 reviews

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How would you rate evo?
Top Positive Review

“Quite satisfied”

Rick S.
5/14/24

I recently shopped at evo.com and had a great experience overall. They offer a fantastic selection of outdoor gear and apparel, and I found exactly what I needed for my upcoming ski trip. The website is easy to navigate, and the product descriptions were spot-on. My order arrived on time and everything was in perfect condition. The only reason I'm giving four stars instead of five is because I had a bit of trouble with customer service response time. But overall, I'm quite satisfied and will definitely shop here again!

Top Critical Review

“They claimed they never received my returns and kept my money!”

Ana A.
1/10/24

Ordered from their online store during a big sale. Ended up returning several items from a big order. All returned in the same package together and labeled accordingly with extra labels placed on the bags they came in etc. I went above and beyond to make the return process as seamless as possible. When the received my package they said several items were missing. Then they said one item was missing. They refunded me for everything but this one missing item. It's super shady that at first they claimed that several items were missing, then apparently found them, but not all of them, and then didn't refund me or follow up with me when I emailed them trying to figure out what was going on.

Reviews (30,807)

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customer service (203)
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Mathieu L.
0 reviews
0 helpful votes
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March 21st, 2018
Verified purchase

Love this store! Last week while I was skiing at Whistler, someone on the chair lift mentioned they were interested in buying their demo skis and I told them about EVO. They seemed like they would follow up.

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Matt L.
0 reviews
0 helpful votes
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February 24th, 2018
Verified purchase

Ordering was great. Delivery was timely and convenient. The guy at will call was less impressive. He operated with Soviet efficiency, grunting for the order # and delivering the items per the P.O., but did not ask if there was anything else, did not acknowledge the transaction was complete, didn't say thanks. I get that he's working in a windowless basement, but I can get this type of interaction at Big 5... or avoid it entirely by going to Amazon. Obviously, it's not going to keep me from coming back, he delivered the stuff I'd ordered, but that's all he did. Thought you should know.

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Stuart B.
0 reviews
0 helpful votes
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December 29th, 2016
Verified purchase

Your pricing was not the best; however, competitors ordering process was too complicated and wanted more info than I cared to provide. Sometimes customers just want to buy $#*!, not create an account that they will never remember.

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Carlos S.
1 review
0 helpful votes
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October 5th, 2013
Verified purchase

Everything looks great. The bindings fit well on the board and look sturdy. Now we just wait until winter to really test them. The delivery was quick and there were no hassles. I'll be buying more from Evo.

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Sally R.
0 reviews
0 helpful votes
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December 31st, 2016
Verified purchase

Best mittens I've ever bought myself. Searched long and hard for the perfect pair. I'm really picky about my ski and outdoor adventure gear. These mittens exceeded my expectations. Excellent quality materials and workmanship. Most importantly, incredibly warm for arthritic fingers that now freeze on the slopes. Fit was perfect in a large. Normally wear a medium. Extra fast shipping for economy. Evo, you rock!

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Marty B.
2 reviews
0 helpful votes
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December 14th, 2016
Verified purchase

Would have loved to purchase more, but just about everything online was sold out in the two sizes I wanted. In addition, my order was placed November 28 and delivered December 14. I think that's a bit long.

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JON S.
0 reviews
0 helpful votes
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October 13th, 2016
Verified purchase

This last purchase was my 4th over the years. You folks always blow me away on delivery service. It's always been less than 48 hours and a package is here. Always the product I ordered. No big surprises. I have recommended you to many and did so again just yesterday. I'm sure I'll be back. Honest, well priced, simple and fast. The way it should be.

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Mike M.
0 reviews
0 helpful votes
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April 2nd, 2014
Verified purchase

The product issue was kind of major; the gloves pictured on the website were wrong. However, your rep wasted no time helping me return them without hassle. Much appreciated. I plan to shop Evo again in the future!

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LiehSheng W.
0 reviews
0 helpful votes
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November 18th, 2013
Verified purchase

Great size selection for previous years's model. If you do a lot of online business, i recommend you set up video reviews to your product, so customers can know better for each product. It might be time consuming, but that will stand out from the rest of business competitors.

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Barbara F.
3 reviews
0 helpful votes
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October 30th, 2014
Verified purchase

Pricing and description of product was great. I purchased a set of value skis and bindings; they arrived in great condition -- they have *maybe* seen 30 days on the hill -- and are fully skiable. There's some cosmetic damage (enough to bring the price down, of course) but who cares about scratches; and a single gouge near the tip can be filled easily during their pre-season service. Edges look good too.

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Angelrock G.
1 review
0 helpful votes
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November 2nd, 2013
Verified purchase

There are a lot of products to choose from, great brands and fabulous prices. Item was shipped and received in just a couple of days. I also got a free sample! It would be great if the website offered shipping deals at times, but otherwise awesome first experience!

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Kat C.
0 reviews
0 helpful votes
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December 4th, 2013
Verified purchase

Lowest prices around for some of the best equipment out there. Purchased ski poles and goggles and they both arrived exactly as described. High quality, great prices, trusted brands. Will shop at EVO again...and again...and again. Thanks!

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Barb L.
0 reviews
0 helpful votes
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December 27th, 2013
Verified purchase

Would like to see more views of the boot, and reviews. Best price I found, could not find these boots on any other website. Great deal. A little snug but feel really good. I ordered a 10 probable should of ordered an 11.

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Michael B.
0 reviews
0 helpful votes
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January 29th, 2014
Verified purchase

Need special "bucks" for Rome bindings to use on Burton snow board. Contacted evo customer service and they took care of it and made sure I would have in time for my scheduled ski weekend. Made on 14 year old very happy ;)

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Donna R.
4 reviews
0 helpful votes
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March 11th, 2014
Verified purchase

Packaging was terrible. Bindings were laying loose in side a box rattling and banging into each other. I imagine it would only take about 15 seconds to wrap them in some bubble wrap. Clearly not factory packaging.

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William M.
3 reviews
0 helpful votes
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March 6th, 2017
Verified purchase

A binding mounting service would be great if you offered it. Especially for skis that come with bindings as part of the package. If in a case like this, the bindings are mounted, then that's fine but there was no where for me to enter my boot size.

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Patrick G.
0 reviews
0 helpful votes
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January 17th, 2017
Verified purchase

You guys are great. We had a massive snow dump in the Sierras and my shipment was delayed, but when I called to gripe you immediately refunded the shipping charges without question. Thanks for the excellent service.

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Lori S.
0 reviews
0 helpful votes
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December 24th, 2018
Verified purchase

It was just a gift card for my daughter in law, but easy to navigate website, place my order and delivery was a couple day received before the stated deadline.
Very pleased with all aspects!
Thank you!

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Cynthia W.
2 reviews
0 helpful votes
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October 23rd, 2016
Verified purchase

This website was given to me from my daughter who would use your store more than I would. Ordering was easy. I'm a little nervous about shipping such an expensive item so I've yet to know whether that goes well, but I'll be optimistic. **Shipping went well. I was able to track it all the way to Boulder which gave me comfort knowing when it was going to get there. Great job! Happy customer!

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Cassandra T.
0 reviews
0 helpful votes
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October 18th, 2016
Verified purchase

Shopping at evo has been an absolute pleasure and I am more than happy to support your business. Specifically Ben was extremely helpful with choosing which size boot to wear and knew exactly what I was looking for. His patience and knowledge were greatly appreciated! Can't be happier!

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Ethan X.
3 reviews
0 helpful votes
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September 26th, 2014
Verified purchase

Would have preferred to see more product reviews

Gloves are much smaller than what we expected and if another family member is unable to use them, we will be returning both pairs of gloves that I ordered

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Catigan H.
0 reviews
0 helpful votes
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December 26th, 2013
Verified purchase

Prompt delivery. Unfortunately we learned jacket was too small Christmas morning. Just printed return label and will be shipping back tomorrow. So far so good. Seems to be easy process. I will be ordering larger size thru Evo in a few minutes. Thanks

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Alison A.
0 reviews
0 helpful votes
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June 6th, 2019
Verified purchase

Can't wait to hit the slopes next year with my new travel gear. Wish there were more colors so we each could have gotten our own colors, but when it's on sale it doesn't matter!

Yes this is correct...however the bag was huge and I needed to return it. Received a new one already and am in love with it. THANKS-

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Brian B.
0 reviews
0 helpful votes
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April 19th, 2019
Verified purchase

Thank you! We've received our first Evo order right on schedule! Although we did need to return one pair of shoes (too small), we are very pleased with things. We'll certainly be ordering again soon. Thank you!

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Judy B.
0 reviews
0 helpful votes
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January 15th, 2018
Verified purchase

Helpful.
I was able to get the ski bindings I wanted from the Denver store, even tho they were not available online.
And the EVO phone service rep set me up right then. No additional calls need.
The binding arrived two days later.

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