• evo

evo

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Overview

evo has a rating of 3.0 stars from 30,807 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about evo most frequently mention credit card problems. evo ranks 86th among Outdoor Clothing sites.

Positive reviews (last 12 months): 87.5%
Positive
7
Neutral
0
Negative
1

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119,323 reviews

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How would you rate evo?
Top Positive Review

“Quite satisfied”

Rick S.
5/14/24

I recently shopped at evo.com and had a great experience overall. They offer a fantastic selection of outdoor gear and apparel, and I found exactly what I needed for my upcoming ski trip. The website is easy to navigate, and the product descriptions were spot-on. My order arrived on time and everything was in perfect condition. The only reason I'm giving four stars instead of five is because I had a bit of trouble with customer service response time. But overall, I'm quite satisfied and will definitely shop here again!

Top Critical Review

“They claimed they never received my returns and kept my money!”

Ana A.
1/10/24

Ordered from their online store during a big sale. Ended up returning several items from a big order. All returned in the same package together and labeled accordingly with extra labels placed on the bags they came in etc. I went above and beyond to make the return process as seamless as possible. When the received my package they said several items were missing. Then they said one item was missing. They refunded me for everything but this one missing item. It's super shady that at first they claimed that several items were missing, then apparently found them, but not all of them, and then didn't refund me or follow up with me when I emailed them trying to figure out what was going on.

Reviews (30,807)

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customer service (203)
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Olivia G.
0 reviews
0 helpful votes
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December 25th, 2014
Verified purchase

It was easy and I felt like I got a good deal. My boots arrived exactly when planned and it only took two days with free shipping! I haven't tried them out yet, but so far they are comfortable and I like the fact I don't feel rushed to return them within a certain time period.

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Andrew G.
0 reviews
0 helpful votes
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February 9th, 2016
Verified purchase

I have used EVO before to buy a set of skis. I have never been disappointed by selection, price, and presentation. I even called the toll free number with a few questions about two different skis, The tech I talked to was super helpful and helped me make up my mind on which ski to get!

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Trang D.
0 reviews
0 helpful votes
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July 26th, 2014
Verified purchase

Easy to navigate through the website - filtered things on sale in a logical way, I liked that "continue shopping" after adding something to my cart took me right back to the specific page I was looking at before.

The only thing was I found the same products for less (at different websites) the very next day.

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Rey E.
0 reviews
0 helpful votes
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July 24th, 2017
Verified purchase

Received drop through deck as ordered, I was hoping the top deck would be as beautiful as the picture on the website. Alas it doesn't look nearly as spectacular. The board performance itself is better then expected hoping it will be able to weave around heavy foot traffic easily. This purchase happens to be a gift for my incoming college freshman son. Hoping it will help him get around campus a lot quicker.

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Olena P.
0 reviews
0 helpful votes
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December 12th, 2013
Verified purchase

Sometimes web-site doesn't show all the items if to sort them by the categories. E.x. I was looking for the skiing pans, so they didn't show up when I looked in categories, but I found them by putting a model name into SEARCH field. This discrepancy may influence your sells.

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Jeremy P.
0 reviews
0 helpful votes
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December 12th, 2013
Verified purchase

Easy navigation and simply checkout. I changed my overall star rating for shopping experience on this order, because the site let me place an order on an item that was out of stock. It was a little bit of an issue, but your customer service team took care of it.

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Hayley W.
0 reviews
0 helpful votes
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March 11th, 2014
Verified purchase

Very positive. I purchased some items for my husband here awhile back and have been a fan ever since. I love that you have additional sizes and colors that I haven't seen elsewhere. I only wish you had free return shipping so I could try things out with more confidence!

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Caroline d.
0 reviews
0 helpful votes
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June 8th, 2020
Verified purchase

I shop with EVO all the time. If I ever have an issue the customer service reps fix it right away. I really appreciate that you hire Americans, that speak English and actually participate in the sport life style. They actually know what they are talking about! Love you guys!

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Alicia N.
0 reviews
0 helpful votes
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November 19th, 2015
Verified purchase

The prices have gone down on some of the items since I purchased them two weeks ago. That has left me a bit unsatisfied. I also wished you had shipped in boxes as it was a present and my husband understood it was clothing before I could get the parcel and wrap it...

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Darin H.
0 reviews
0 helpful votes
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December 27th, 2014
Verified purchase

I was really happy to find out that you're based in Seattle. I contemplated picking it up over there since I'll be there before xmas and before I head to Whistler. As someone in the ecommerce/user-experience realm, you did a great job. I love your site design and would also love to open the conversation of helping your company with Conversion Rate Optimization in the future!

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Matt D.
2 reviews
0 helpful votes
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December 17th, 2014
Verified purchase

I had the item delivered to family members - so I have not seen the items yet (other than on skype). I will see them early next year so I assume they are in order.
Searching for and buying the product was easy.
Excellent delivery times to Australia - I think the board was within the week, the bindings 10 days. Great job!

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Bryan H.
0 reviews
0 helpful votes
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February 10th, 2014
Verified purchase

I do not know if because it's last year's model, but the Rome Factory Rocker **** was at an incredible price I could not find anywhere else. I almost thought the website was fake for a second until Better Business Bureau confirmed you guys have a B+. I think that's wrong, you deserve an A+! Very satisfied!

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Ernest H.
0 reviews
0 helpful votes
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February 9th, 2019
Verified purchase

It took a while for me to decide. My hands get cold using my snow blower. I think these mittens will be better than while I currently use. The thumb warmth is my major concern.

They are nice but are too small (tight) and my hands got cold on the first use. I'll probably gift them to a neighbor's child.The cuff

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Randy P.
2 reviews
0 helpful votes
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December 26th, 2014
Verified purchase

Website layout is good, cyber monday deals are good, but the site crashed once and was VERY slow the whole time. Not sure if this is just because of cyber monday or my internet but it took so long to load any filters.

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Martin C.
0 reviews
0 helpful votes
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July 14th, 2017
Verified purchase

Mostly satisfied with experience. Shipping hiccup occurred when full address did not transfer from the
Evo label onto the UPS shipping label. Not a huge deal, but probably should have been noticed, and did cause a delivery delay. Overall though, everything was fine.

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Helen N.
0 reviews
0 helpful votes
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March 8th, 2014
Verified purchase

Great Prices as always - Shopped with you guys over the years and still absolutely no complaints - great stuff at great prices and good reviewing data to make decisions about products. OK I said all the nice stuff so where are my freebies? LOL

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ML A.
0 reviews
0 helpful votes
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November 17th, 2016
Verified purchase

This bag is exactly as described. It's sturdy and hold a ton of stuff! It comes folded up in a convenient bag that unfolds into the actual bag! It was surprising but actually really cool! Can't wait to use it again this weekend!

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Sarah N.
3 reviews
0 helpful votes
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February 12th, 2014
Verified purchase

I am thrilled with my purchase from Evo. I got a great jacket at a great price. After learning more about Evo, I'm also glad to purchase from you all. I am impressed with your commitment to giving back to your community. It is so rare for this to be a priority. I plan to make all my snow-gear purchases from Evo.

On a side note, delivery took 11 days, which seems a bit long, even for heading all the way to South Carolina. I see Evo shipped my jacket the next day, but somehow the delivery got snagged up. Must be the crazy winter weather we've seen this year.

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Dylan D.
0 reviews
0 helpful votes
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November 18th, 2013
Verified purchase

Placed a second order with EVO to purchase bindings and they came through perfect as expected. I can trust EVO when I place an order that it will arrive on time and in good condition. Outside of having some of the best prices around, you can count on them to come through. Will continue to use these guys

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David E.
0 reviews
0 helpful votes
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December 10th, 2015
Verified purchase

Evo.com is great! Their customer service department is awesome to deal with! They have excellent customer service who handled my issue right away! Thanks again Evo! I'll be back soon to buy some more gear!

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Erik P.
2 reviews
0 helpful votes
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February 28th, 2017
Verified purchase

Shipping was funky. Some sort of budget ups with limited features. Tried to use my ups account to manage delivery options like I usually do with these sorts of orders, and ups site wanted me to pay a $4 fee to "upgrade" shipping.

I don't get that with backcountry's shipping which means I will likely go to them first.

Small issue, but enough to influence me with same priced items.

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Blake S.
0 reviews
0 helpful votes
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May 16th, 2015
Verified purchase

Enjoy Evo, think they are a responsible company that maintains a quality stock and puts customers first. Prices continue to beat even the pro deals that are offered through my employment in the ski industry.

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Eric C.
1 review
0 helpful votes
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November 7th, 2013
Verified purchase

It took a long time for delivery. It looks like it crossed the US by truck!

I will be in a better position to provide feedback on the product as this is for a christmas gift and won't be used until after that.

Your site is really good and the ease with which we can order is #1.

Keep up the good work!

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Matthew B.
0 reviews
0 helpful votes
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January 13th, 2014
Verified purchase

Site was easily navigable; easy to find what I needed. Only complaint would be the bindings did not have the mounting style listed clearly, so I had to look on a different site to make sure they were compatible.

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Jana E.
0 reviews
0 helpful votes
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April 11th, 2019
Verified purchase

I ordered numerous items from evo. The delivery is quick and customer service is to top notch! I truly love evo. It be nice to see a rewards program like every $100 spent receive a t-shirt or $10 off.

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