• evo

evo

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Overview

evo has a rating of 3.0 stars from 30,807 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about evo most frequently mention credit card problems. evo ranks 86th among Outdoor Clothing sites.

Positive reviews (last 12 months): 87.5%
Positive
7
Neutral
0
Negative
1

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119,323 reviews

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How would you rate evo?
Top Positive Review

“Quite satisfied”

Rick S.
5/14/24

I recently shopped at evo.com and had a great experience overall. They offer a fantastic selection of outdoor gear and apparel, and I found exactly what I needed for my upcoming ski trip. The website is easy to navigate, and the product descriptions were spot-on. My order arrived on time and everything was in perfect condition. The only reason I'm giving four stars instead of five is because I had a bit of trouble with customer service response time. But overall, I'm quite satisfied and will definitely shop here again!

Top Critical Review

“They claimed they never received my returns and kept my money!”

Ana A.
1/10/24

Ordered from their online store during a big sale. Ended up returning several items from a big order. All returned in the same package together and labeled accordingly with extra labels placed on the bags they came in etc. I went above and beyond to make the return process as seamless as possible. When the received my package they said several items were missing. Then they said one item was missing. They refunded me for everything but this one missing item. It's super shady that at first they claimed that several items were missing, then apparently found them, but not all of them, and then didn't refund me or follow up with me when I emailed them trying to figure out what was going on.

Reviews (30,807)

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customer service (203)
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Matt B.
0 reviews
0 helpful votes
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December 25th, 2013
Verified purchase

Website is great and prices are too. Wakeboard binding broke the second I touched it though so hopefully it's just a freak incident and the exchanged one will be fine, customer service was awesome when called though.

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Louis L.
0 reviews
0 helpful votes
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December 18th, 2013
Verified purchase

Each and every experience with EVO has been excellent. I have purchased 5 pair of skis along with bindings within the last few years due to the quality, choice and variety of gear they offer. I always check out other websites prior to going to EVO for the best deals on ski equipment and always end up purchasing my gear from EVO. Go figure?

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Kirby D.
0 reviews
0 helpful votes
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March 28th, 2019
Verified purchase

Eco.com has been a great website to buy gear from. I never New they existed until I started looking for new snowboard gear. Ordered items are processed quickly. (Previous orders) I really like the filters that can be applied when looking for certain products. Probably the best filtering iv seen on any website by far. Y'all have done a great job with the website. Put a store in Dallas, Tx! Sun and Ski here is a joke and we need a rescue! (I'm not a typical online shopper and online shopping is my last resort but I y'all have made your website easy and friendly to navigate) keep it up!

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Kadrie C.
0 reviews
0 helpful votes
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December 27th, 2018
Verified purchase

KEVIN talked to me on the phone for 45 mins making sure I had every single question answered. As an out of town buyer I am SO thankful for his help and patience.
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Came into the store to pick up my order and it was crazy busy but the entire time we had friendly and very thorough service! LOVED our experience. We left very happy with our purchases and our time at the store.

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Cynthia V.
5 reviews
0 helpful votes
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June 7th, 2014
Verified purchase

Lots of information on products, such as sizing, reviews, what to look for, etc. First purchase of a wakeboard (so doing a bit of research, etc.) which will be used by the 20 something set. Not exactly how I found evo.com but their site, price, shipping speed, followup have all been fantastic. When I am ready to buy again, I will definitely make evo.com my first stop!

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paul m.
0 reviews
0 helpful votes
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December 30th, 2014
Verified purchase

Julian was awesome! Helped this clueless dad (the village idiot re: snowboarding) try to cover all the bases for my 15 yr old son's size, experience, comfort zone & minimizing the chance he'll be beyond the equipment level for awhile. While also addressing said clueless dad's desire to not let too many moths out of the wallet...;-) You ROCK Julian!

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John Z.
0 reviews
0 helpful votes
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November 28th, 2014
Verified purchase

During one of evo's great sales, I bought a snowboard as well as a pair of bindings. Then a couple days later I saw they had an even bigger sale going on, where the products I recently bought were actually cheaper than what I paid for them. I emailed customer service to see if I could get the lesser amount charged to my credit card instead, and that same day they gave me back the difference in prices. Cheers!

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Trent W.
0 reviews
0 helpful votes
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January 22nd, 2020
Verified purchase

Ordered the skis and bindings online and chose free shipping to store. It said it would be about 10 days but came in about 3! That was a nice surprise. Then I got a boot fitting at the store, and left my gear to get setup. They finished a day earlier on that too so I could pick it up after just 3 days (a Friday) so That I could ski on Saturday. Boots were pricier than I had hoped but they were the ones that felt the best, and hopefully I can get a solid decade out of them.
Thanks Evo.

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Sarah Z.
5 reviews
0 helpful votes
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December 29th, 2013
Verified purchase

For all my snowboard equipment needs, evo.com is always the first site I look to. Having ordered quiet a few items from evo at multiple different times, I am pleased to say that I have been 100% satisfied with my purchases. Shopping here is easy, good deals are guaranteed, & all the important details and information of products are provided.

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Julie D.
2 reviews
0 helpful votes
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January 13th, 2016
Verified purchase

First of all, this is the 2nd feedback we've completed in connection with this purchase which is a bit much. Plus the item was a gift that hasn't been given yet, so we're really not sure where our satisfaction level lies at the moment - but so far we think great - thanks.

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Amanda D.
0 reviews
0 helpful votes
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December 5th, 2018
Verified purchase

I needed additional information about sizing of a pair of pants I wanted to order, and your customer service (Mackenzie Clark) responded super quickly letting me know she'd be checking with the warehouse. They weren't technically supposed to be working, but she ended up getting me an answer on the sizing question within the day! It was a lovely interaction and made my purchasing experience awesome.

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Joan P.
0 reviews
0 helpful votes
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September 22nd, 2016
Verified purchase

As a Mom who knows nothing about snow sports, I found the sizing information very helpful in determining true size, and the item description did lead me, a novice to pick appropriate outerwear for the sport.

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Paul K.
0 reviews
0 helpful votes
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April 16th, 2020
Verified purchase

Thank you for your excellent selection of wetsuits & surf clothing. Amazing sale prices & choice of sizes! Best of all your website is incredibly clear, well organized & easy to navigate; -) If I could score a 10+ I would. Sending links to friends right now; you're my go to store.
My order arrived in perfect condition and in record time; so did my friend's wetsuit. The Quicksilver Synchro & rashguards fit perfectly, were very flexible & warm. I can finally retire my old surf suits

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Debra T.
3 reviews
0 helpful votes
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December 7th, 2013
Verified purchase

Was looking for new skis and bindings and a friend recommended you. Started out knowing nothing. The amount of technical info and advice on your site is awesome. A crash course in skis for free! Loved the detail in your comparison charts. No one else has anything like it that I could find.
In addition, had a question the site info did not answer for me, so called. Got a live person right away who was extremely knowledgable and helpful. Will definitely shop here again.

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Brian M.
0 reviews
0 helpful votes
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March 9th, 2017
Verified purchase

The Portland store is thoughtfully laid out and pleasant, but I had to call customer service and ask where my item was. It had been at the store for 3 days and I did not receive and email or call that the order was in. Just a heads up that something went amiss, and no harm was done because we went shredding the next day!

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Paul C.
0 reviews
0 helpful votes
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February 6th, 2019
Verified purchase

I have been shopping around for this seasons T.Rice Pro HP 2019. Found some deals but the horrible reviews on those sites prevented me from their 'savings.' My other usual go-to shops all had the same price but I ended up making my purchase through Evo: Excellent reviews and no tax was the clincher. My wife has made purchases here in the past but this is my first. I have received the 5star quality and service and will be back to snatch up more gear!

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PhilClen B.
0 reviews
0 helpful votes
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November 27th, 2013
Verified purchase

Great price for a what appears to be a great boot. I have rented top of the line ski equipment in the past, so finally buying my own boots. I am a cautious/intermediate skier looking for comfort. Boots are 105 with 75 flex which should be perfect for my wide feet and style.

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Bryan C.
0 reviews
0 helpful votes
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March 11th, 2019
Verified purchase

I have loved shopping at Evo. It is the place I buy outdoor sports gear and apparel from most, since I discovered it.

I did have a slight issue with the product I purchased this time, but not really worth having to go through the process to exchange them for a new pair.

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christopher m.
0 reviews
0 helpful votes
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June 24th, 2017
Verified purchase

Evo is always a great shopping experience. I spoke with Scott who is it customer service representative and he helped me to determine the right helmet size that I needed... after speaking with him I felt confident in my purchase. Thank you EVO for your awesomeness

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RoseAnna M.
0 reviews
0 helpful votes
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December 30th, 2013
Verified purchase

The only problem was shipping time. We have ordered from evo in the past and received items next day almost. If I would've seen an option egift cards or printable ones I would've purchased that instead. It took 6 days to receive the gift cards. I am aware that it was a week with holidays as well. I would recommend send USPS for giftcards rather than UPS for quicker delivery time.

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Colombianboarder L.
0 reviews
0 helpful votes
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February 6th, 2014
Verified purchase

It got a little messy because the site is charging shipping despite the free shipping guarantee. I contacted Evo and they said to let them know when the order was placed in order to void shipping cost, but its still a seemingly unnecessary hurdle. Besides that its always a pleasant experience with EVO.

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Mike T.
0 reviews
0 helpful votes
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January 24th, 2019
Verified purchase

Fair prices for new up to date items. I especially like the fact that you post last years models as well at a decent discount. Snowboarding is an expensive sport so I'm always looking for the best deals I can find. You have a great website!

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Mark D.
0 reviews
0 helpful votes
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October 24th, 2018
Verified purchase

I bought the board and roughly a week later it went on sale for nearly 60 dollars less. I am thinking about returning it and buying the same board again for the much cheaper price. However, im also looking for a few other things at your site so a credit would work too!

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D V.
0 reviews
0 helpful votes
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December 6th, 2018
Verified purchase

Lived in the Seattle area for several years, no problem going back that way for this purchase. Nice site easy to maneuver, extra attention with the google ad. As a former IT mgr. A both thumbs up. A lot of places back here are missing the boat. Good luck and bring on the snow.

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Daniel C.
2 reviews
0 helpful votes
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November 19th, 2013
Verified purchase

Product came really quick, and was as advertised. I love that I could get last years gear for the best price on the web. Not one store could match this price and everything was brand new in packaging. A+ to Evo.com

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