• evo

evo

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Overview

evo has a rating of 3.0 stars from 30,807 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about evo most frequently mention credit card problems. evo ranks 86th among Outdoor Clothing sites.

Positive reviews (last 12 months): 87.5%
Positive
7
Neutral
0
Negative
1

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119,323 reviews

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How would you rate evo?
Top Positive Review

“Quite satisfied”

Rick S.
5/14/24

I recently shopped at evo.com and had a great experience overall. They offer a fantastic selection of outdoor gear and apparel, and I found exactly what I needed for my upcoming ski trip. The website is easy to navigate, and the product descriptions were spot-on. My order arrived on time and everything was in perfect condition. The only reason I'm giving four stars instead of five is because I had a bit of trouble with customer service response time. But overall, I'm quite satisfied and will definitely shop here again!

Top Critical Review

“They claimed they never received my returns and kept my money!”

Ana A.
1/10/24

Ordered from their online store during a big sale. Ended up returning several items from a big order. All returned in the same package together and labeled accordingly with extra labels placed on the bags they came in etc. I went above and beyond to make the return process as seamless as possible. When the received my package they said several items were missing. Then they said one item was missing. They refunded me for everything but this one missing item. It's super shady that at first they claimed that several items were missing, then apparently found them, but not all of them, and then didn't refund me or follow up with me when I emailed them trying to figure out what was going on.

Reviews (30,807)

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customer service (203)
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Alex G.
2 reviews
0 helpful votes
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March 20th, 2014
Verified purchase

Got a great deal on evo outlet. Bought my GoPro 1 from you guys a few years ago and visited your beautiful store in Seattle to pick it up. Evo is one of my top 2-3 destinations for snowboard gear online. Keep up the good work and great customer service!

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Sarah E.
0 reviews
0 helpful votes
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December 20th, 2013
Verified purchase

Great place to shop! Has the best sales, and some of the nicest stuff for good prices. I found the shipping on one of my orders very slow, but other than that it is an awesome place. This is not normal, and has never happened to me, but it was probably due to an ice storm or something.

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Andy S.
2 reviews
0 helpful votes
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June 11th, 2014
Verified purchase

I have ordered about 6 pairs of skis form EVO in 3 or 4 different orders. They have always delivered exactly what I ordered, exactly as they had promised. Service has been really good. I have had a couple of returns, which were dealt with very promptly and with no hassles whatsoever. I have recommended them to friends.

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Sarah H.
0 reviews
0 helpful votes
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December 20th, 2017
Verified purchase

It was impossible to order a gift card in the denomination I wanted. Shipping cost is ridiculous.

I was supposed to receive a call back that never happened, so I bought two gift cards and ended up spending less. Your loss.

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JB Z.
0 reviews
0 helpful votes
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December 7th, 2017
Verified purchase

Excellent Experience and great pricing! Fast shipping. The bindings are a gift for my son. We haven't used them yet so only the 4 stars. But price was awesome... buying was easy...fast shipping and item was in great condition. Thanks Evo

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Denise C.
2 reviews
0 helpful votes
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May 4th, 2018
Verified purchase

My daughter has purchased from you and was very happy. So far for me so good.

One item wasn't really what I was hoping for but the cost to ship back doesn't make sense. Too often clothing is hard to buy online when you can't try it on or see and feel the material.

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Jacob V.
0 reviews
0 helpful votes
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October 20th, 2016
Verified purchase

Website was easy to navigate and the price was better then anyone else I could find; yay!

I'm hesitant to purchase boots and other items through EVO as the return policy doesn't seem that great compared to others in the industry.

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Kara G.
0 reviews
0 helpful votes
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April 21st, 2015
Verified purchase

I love how Evo puts pictures of each item's different colors offered under the main picture. You can click on them and it switches the color on the main screen so you can quickly scroll through colors rather than having to click ten different things to see once color. Overall, I had a very efficient, pleasant shopping experience!

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Jack Y.
2 reviews
0 helpful votes
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January 24th, 2020
Verified purchase

Came in with minimal knowledge (1 session) of snowboarding. My buddy sent me to this website with a few things to look for, like how stiff my board should be and what style, etc. Once I made my purchase, which was discounted and cheaper than other websites, the board came two days earlier than expected. If you really have no idea what you are looking for, and don't want to spend too much, id recommend this place and a little bit of personal research!

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Bill W.
0 reviews
0 helpful votes
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February 24th, 2016
Verified purchase

So far my experience has been very good. The item I purchased was selling at such a low price compared to other retailers I had to buy it from EVO. Their website was easy to navigate and purchase from. I received my items promptly. I have not had used the skis yet so can't comment on how well they worked for me but so far my experience has been very positive.

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Ryan L.
0 reviews
0 helpful votes
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April 12th, 2014
Verified purchase

The evo outlet is one of the best places to find great ski deals, keep up the good work. Last year's skis and bindings mounted and ready for the slopes for $350 get right out of town. That's cheaper than craigslist.

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George C.
0 reviews
0 helpful votes
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December 11th, 2013
Verified purchase

The site break down is awesome, tons of items to pick from and the coolest staff.
The default statement pretty much sums everything up, I couldn't believe how personable the staff was, felt like I was talking to a friend and not someone trying to sell merchandise or give me the run around. Honestly probably the most pleasurable experience I've ever have using e-commerce shopping. Ill most definitely be shopping with you all again, keep up the outstanding work.

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Joseph C.
3 reviews
0 helpful votes
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November 27th, 2017
Verified purchase

I found these goggles for a huge discount compared to even backcountry or steep n cheap. Showed up in some sick packaging considering msrp is $189 I'm not surprised. Super comfortable and as advertised with a free extra lens as well. Goggles were set to arrive a week away so I paid for the 2 day shipping and it arrived early the second day.

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Melinda V.
0 reviews
0 helpful votes
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June 28th, 2015
Verified purchase

Great prices on excellent equipment. Excellent choices. Will shop here again for our snowboarder. This is a birthday gift -- didn't see any opportunity to include gift receipt or gift message which would have been nice.

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David C.
0 reviews
0 helpful votes
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August 27th, 2016
Verified purchase

Awesome prices, great easy to use website with huge selection and detailed product information, and excellent service as always.

Called for assistance with sizing and selecting between two different models. Also, price dropped 2 days after I received the order and was given a credit with no hassles.

Evo is the best; not just the best wake store on the web but probably the best online store overall!

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Amelia T.
1 review
0 helpful votes
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November 4th, 2013
Verified purchase

Honestly the best experience I have had ordering from a winter sports distributor! I really liked the personal touch of the Cliff bar as well :) I will continue to shop with you guys from now on for all my snowboarding gear needs! Keep shredding, Evo!

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Fernando L.
0 reviews
0 helpful votes
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February 15th, 2016
Verified purchase

Well, so far its the most perfect place for someone that dont know a thing of snowboard equip to buy from. Its fulfill with information everywhere, Not happy with? There is a guide for how to choose correctly what you want, amazing site. Congrats guys.

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Diane I.
0 reviews
0 helpful votes
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December 16th, 2019
Verified purchase

Site works great, products sound well described n look good, company sounds cool
Paid too much for shipping. Product was not as expected at all. No sleeve/cuff gaiters! Color is horrible hunter green n black stripe with peach flowers n hood. Runs small in size... ordered 10 n my child is 58lbs 4'6' not a comfy fit. Jacket went down in price by $10 the very next day (after the Cyber Monday Sale!) I did get a credit for that but now I have to pay to return it and have no jacket... I will have to see how the return goes now ugh

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NH s.
0 reviews
0 helpful votes
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April 12th, 2014
Verified purchase

Only thing is that there appeared to be a special 20% discount however when I tried to apply it it was not applicable to my order. Bait and switch?

Update: product arrived (men's ski pants) and they were huge around the waist. Ordered large for husband who typically wears a large and the pants literally fell off my husband's waist to the floor! Length and quality appeared fine but had to return due to waist sizing.

So far the process of returning has been easy. Went to the Evo website and was able to print out a return authorization mailing address label to affix to pkg and have sent to be returned.

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Marianne T.
0 reviews
0 helpful votes
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January 21st, 2014
Verified purchase

I've purchased a lot of snow gear from here over the past couple seasons. Website is easy to use and compare items on -- Far easier than some of your competitors: dogfunk, the house, etc... And way better prices than REI.

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Rob L.
1 review
0 helpful votes
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November 14th, 2013
Verified purchase

In addition to using your website, I had to call and clarify which ski brake I needed. Your customer service person was very helpful and quickly answered my questions. I appreciate a smooth transaction. I also appreciate you are in the Northwest. My only complaint was the price of shipping added on. I realize this is somewhat beyond your control but it did add 50% to the price of the ski brake. The service and product were great.

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Jocelyn J.
0 reviews
0 helpful votes
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July 29th, 2017
Verified purchase

EVO is very quick and they are a company you can trust! There is also a donation option to donate to the High Fives Foundation, which helps people with life altering injuries such as spinal cord injuries. I have been touched by the helping hand of High Fives personally and I'm stoked to see their donation as an option when checking out. High Fives has changed my life!

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Starla S.
0 reviews
0 helpful votes
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January 12th, 2016
Verified purchase

I actually went into the store to get these poles and a super nice guy, Matt, told me that, since I'm just learning, I should check out the stuff online because it was so much cheaper. Such a great way to do business. I saved $50 and now will go back to EVO every time I need gear or just wanna look cool. Cuz I'm old now. EVO helps me stay legit.

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Michelle S.
0 reviews
0 helpful votes
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December 6th, 2014
Verified purchase

I ordered a helmet and got large sized ear/ speaker pieces with a medium helmet. It was also not as described. So I have already sent it back just today and would also just like a full refund. I've spent an extra $20 just to get it shipped to my house and return the package as well. I love evo and will always continue to shop but I would have to say I was displeased with this item.

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Pamela M.
0 reviews
0 helpful votes
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February 28th, 2019
Verified purchase

Great site, lots of stuff, hope these goggles work for me.
I did get the goggles, fit great, but they were cracked in frame. I called Evo, They sent me a return label and it was free shipping back since it was damaged. They sent me a new pair when i had the damaged ones dropped off at Staples (UPS drop off). I am just waiting for the replacements. Customer service was great, pleasant and so helpful.

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evo is a leading online retailer of outdoor gear and fashion apparel. Shop? Here for the? Best selection or check out our outlet for the best deals.

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