• evo

evo

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Overview

evo has a rating of 3.0 stars from 30,807 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about evo most frequently mention credit card problems. evo ranks 86th among Outdoor Clothing sites.

Positive reviews (last 12 months): 87.5%
Positive
7
Neutral
0
Negative
1

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119,323 reviews

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How would you rate evo?
Top Positive Review

“Quite satisfied”

Rick S.
5/14/24

I recently shopped at evo.com and had a great experience overall. They offer a fantastic selection of outdoor gear and apparel, and I found exactly what I needed for my upcoming ski trip. The website is easy to navigate, and the product descriptions were spot-on. My order arrived on time and everything was in perfect condition. The only reason I'm giving four stars instead of five is because I had a bit of trouble with customer service response time. But overall, I'm quite satisfied and will definitely shop here again!

Top Critical Review

“They claimed they never received my returns and kept my money!”

Ana A.
1/10/24

Ordered from their online store during a big sale. Ended up returning several items from a big order. All returned in the same package together and labeled accordingly with extra labels placed on the bags they came in etc. I went above and beyond to make the return process as seamless as possible. When the received my package they said several items were missing. Then they said one item was missing. They refunded me for everything but this one missing item. It's super shady that at first they claimed that several items were missing, then apparently found them, but not all of them, and then didn't refund me or follow up with me when I emailed them trying to figure out what was going on.

Reviews (30,807)

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customer service (203)
Thumbnail of user leonardw291
Leonard W.
0 reviews
0 helpful votes
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January 7th, 2016
Verified purchase

Great selection. Great sale prices! I love my Homeschool jacket. Couldn't be more happy with it, especially for the price. I will certainly shop from Evo again! Products I just can't find anywhere locally.

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HongEn C.
0 reviews
0 helpful votes
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November 17th, 2013
Verified purchase

I've shopped at evo before (bought my first snowboard!) and I love it. They usually have the best prices available, shipping and handling is fast, and products are accurately described and in great condition.

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Valerie D.
0 reviews
0 helpful votes
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December 9th, 2014
Verified purchase

New what I wanted, found it quickly. The web site was sent to me by my son. I was looking to buy grandson something for snowboarding and you were having a wonderful sale. I have received the packages but they remain unopened until it is wrapping time.im sure that they are fine.

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Lesa W.
0 reviews
0 helpful votes
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September 27th, 2014
Verified purchase

I ordered a small in the Under Armour full zip jacket and it fit like a large. It was crazy big. Maybe indicate that it runs big in the description so we can plan better. Had to pay $11.00 in return shipping. Not happy about that either.

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S R.
0 reviews
0 helpful votes
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February 8th, 2014
Verified purchase

I had never heard of your site before, but I ran across it in search for an awkward sized boot without flashy colors. I loved the wealth of information and easy search process for your products. Delivery was on time, and the product is excellent. I enjoyed the nice evo stickers that came with it.

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Mark F.
0 reviews
0 helpful votes
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January 16th, 2017
Verified purchase

I called in and got excellent phone help from your staff. I also greatly appreciate your easy to navigate site with good information and easy sorting. You and The House are top choices for me.

Unfortunately, UPS messed up. The board and boot were sent in two different packages 3-day delivery. The boots arrived on time on Friday. The board arrived at my local distribution center on the morning of delivery--a Friday. But UPS refused to locate it for me to pick it up Friday or Saturday. It was delivered Monday. I paid $30 for a rental on Saturday sure to the failed delivery.

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Mara H.
0 reviews
0 helpful votes
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April 20th, 2015
Verified purchase

Love evo and I realize shipping to Alaska is always going to be spendy but if there was any deal you could work out for us up here in AK that would be amazing! I would spend more at the shop if it meant free or reduced shipping!

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William S.
0 reviews
0 helpful votes
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October 18th, 2016
Verified purchase

The product was used and the rating system you use is somewhat realistic but when I got the skis they had epoxy on the bases and top sheet work. The bases did not have any really deep gouges but did have way more damage than I would have expected from a one year demo ski

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Dan Q.
5 reviews
0 helpful votes
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January 21st, 2018
Verified purchase

Have not been skiing in years and need many things. Was able to purchase clothing for myself as well as my husband.
The Obermyer ski pants I purchased are of good quality and great price, but may have to return them as they don't seem to fit right.

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Kimberly P.
0 reviews
0 helpful votes
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January 26th, 2019
Verified purchase

I have bought a handful of items over the years at evo.com and each time have been very highly satisfied! The website is beautifully and thoughtfully designed. The consumer product reviews are so helpful. This order I opted to have my snowboard boots delivered to the Seattle store for pick up since I was going down there anyway. It was faster and safer than having it delivered to my house. It only took 2 days! Thank you evo!

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Randi T.
0 reviews
0 helpful votes
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October 11th, 2017
Verified purchase

Finding what I want has been so easy on Evo. Not to mention, the helpful information in picking out what is best for what I need. The tools to research and learn are right in one place, that link you to find that specific product! So glad I was so well taken care of and everything shipped before I expected!
Thanks EVO!

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Brian A.
0 reviews
0 helpful votes
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June 12th, 2017
Verified purchase

Bought several products from evo and it's now my go to site for equipment and gear. Staff are consistent in their knowledge/ understanding of tech and specs as well as corresponding recommendations. For example, when asking about ski height in the pair I was interested, an in store rep in the Denver store as well as over the phone reps in 2 other locations factored my height, weight, level and early rise of the skiis I was looking at to conclude I could go to a longer length than prescribed by solely evaluating height. Evo followed through on the price match guarantee and I've received great deals through the site. I recommend them to anyone looking for outdoor/ adventure gear.

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Ben H.
0 reviews
0 helpful votes
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November 22nd, 2013
Verified purchase

I've been fully pleased with the quality and quantity of Evo thus far, they've supplied very high quality products, at reasonable prices, with fast, free shipping. I would reccomend the site to anyone looking to by anything ski related.

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Scott L.
0 reviews
0 helpful votes
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March 9th, 2018
Verified purchase

Received the wrong size poles. I have skied with 52" poles all my life and didn't realize that I was selecting 54" poles. Obviously, those are too long, but the return process was much more difficult. I think it may be resolved now with a customer service person in queue to send me a shipping label to get the product back, but it's too far to get to your store. I was able to pickup from a local store closer to my house, but not able to return them there.

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John S.
2 reviews
0 helpful votes
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September 10th, 2018
Verified purchase

The Pret Cirque X helmet is a nice addition to my gear. Extremely light and less bulky than my Smith helmet. I ordered a medium (usual 7 1/4 hat) and it fits well without room to spare. I expected to have more room for a skull cap since my measurement was less than the max per fit chart. Seems very warm so maybe not an issue. Suggest a fit check in store if on the line between sizes.

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Jasmine N.
0 reviews
0 helpful votes
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August 28th, 2017
Verified purchase

Good website with lots of quality products. Appreciate the stock indications. The buying guides are very helpful.

When I spoke to a customer service rep, he was very helpful - the initial email I got, not so much.

Thumbnail of user carolynb1474
Washington
2 reviews
0 helpful votes
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December 3rd, 2023
Verified purchase

I was in need of a new jacket and came upon Evo. Easy to navigate, great follow-up when I had a question, and great prices. Very happy.

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Todd S.
0 reviews
0 helpful votes
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December 24th, 2013
Verified purchase

Evo is a great store for on-line shopping. My kid's dig the styles and the prices are tough to beat. Plus I like supporting Washington companies. The return process is simple which makes shopping at Evo easy.

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Moises R.
0 reviews
0 helpful votes
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December 21st, 2013
Verified purchase

The interface of the website is great. Apart from that you should think about more countries as option for billing address... But for now it is all good.
I have to say the attention is incredible. Congrats

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Anthony L.
0 reviews
0 helpful votes
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January 14th, 2015
Verified purchase

I actually found someone else (the House) had better shipping options, but decided to buy here, mainly because of the color of the item. Lower priced faster shipping options would be a plus (say 3 day <10).

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Stephanie V.
0 reviews
0 helpful votes
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January 14th, 2016
Verified purchase

The in-store delivery was faster than expected and the store associates were super helpful and speedy after they were initially unable to find my package. Add this to the list of good experiences I've had at Evo!

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Janice R.
0 reviews
0 helpful votes
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December 28th, 2013
Verified purchase

Happy with product & shopping experience, but did not receive product before Christmas. Received the day after. Another clothing product I purchased online the same day arrived several days before this one. That is my only complaint.

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Barbara B.
0 reviews
0 helpful votes
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June 16th, 2017
Verified purchase

User friendly! Good stuff! Good values! Free shipping! Ability to review order! Ability to view shipping cost before purchase! Nice photos! Warning re: sell out risk.

The gloves don't fit well. I may decide to return them.

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Andrea B.
0 reviews
0 helpful votes
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February 1st, 2017
Verified purchase

As always, my shopping experience with Evo was top notch! My order got here quicker than the estimated delivery date which meant I was able to go skiing with my new gear a weekend earlier than anticipated!

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Bonnie L.
0 reviews
0 helpful votes
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August 12th, 2016
Verified purchase

Great price on sandals and exact color I wanted. More expensive on other sites. Processing and sending of order VERY timely. Loved notification of when order was sent and being able to track so easily. Thank you-

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