• evo

evo

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Overview

evo has a rating of 3.0 stars from 30,807 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about evo most frequently mention credit card problems. evo ranks 86th among Outdoor Clothing sites.

Positive reviews (last 12 months): 87.5%
Positive
7
Neutral
0
Negative
1

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119,323 reviews

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How would you rate evo?
Top Positive Review

“Quite satisfied”

Rick S.
5/14/24

I recently shopped at evo.com and had a great experience overall. They offer a fantastic selection of outdoor gear and apparel, and I found exactly what I needed for my upcoming ski trip. The website is easy to navigate, and the product descriptions were spot-on. My order arrived on time and everything was in perfect condition. The only reason I'm giving four stars instead of five is because I had a bit of trouble with customer service response time. But overall, I'm quite satisfied and will definitely shop here again!

Top Critical Review

“They claimed they never received my returns and kept my money!”

Ana A.
1/10/24

Ordered from their online store during a big sale. Ended up returning several items from a big order. All returned in the same package together and labeled accordingly with extra labels placed on the bags they came in etc. I went above and beyond to make the return process as seamless as possible. When the received my package they said several items were missing. Then they said one item was missing. They refunded me for everything but this one missing item. It's super shady that at first they claimed that several items were missing, then apparently found them, but not all of them, and then didn't refund me or follow up with me when I emailed them trying to figure out what was going on.

Reviews (30,807)

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customer service (203)
Thumbnail of user conradc101
Conrad C.
0 reviews
0 helpful votes
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July 17th, 2016
Verified purchase

Customer service was great! Marshall said he would email information the next day and he did. He had the guys in the warehouse measure the knee pad circumference since there was no sizing chart that went with the product. Kudos for all!

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DKangSF D.
0 reviews
0 helpful votes
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February 15th, 2020
Verified purchase

Just discovered evo.con. Great selection of gear! I was in the lookout for new ski helmets for the family. Happened to find them for the entire crew and at the best price online! Very satisfied with the delivery time and overall experience.

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Weslee H.
0 reviews
0 helpful votes
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January 12th, 2018
Verified purchase

Very easy to navigate and overall great experience on the website. Order arrived a little earlier than expected. Overall great experience with the company. Even the email regarding whether I got my package or not was noce to see. Customer service at its finest.

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Marie B.
0 reviews
0 helpful votes
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December 24th, 2013
Verified purchase

No really, evo.com is VERY addictive it's dangerous. I always find the best deals on their site. I bought my boots and bindings from them and they surprisingly came within the week. I actually find purchasing from them a little too easy.

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M F.
0 reviews
0 helpful votes
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October 13th, 2016
Verified purchase

Great company, prices, and service. The item didn't have enough pictures though, and therefore, I didn't realize that the backside had a colored pocket that didn't match any of my stuff-- which is why I got new pants in the first place

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Michael W.
4 reviews
0 helpful votes
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March 9th, 2020
Verified purchase

I made my first purchase from Evo buying a snowboarding bib just before 2018. I'm the type to shop thoroughly for quality products, as I really don't like having to do it over again after a product I paid for fails to meet my expectations. That snowboarding bib proved to be a great purchase, and now, shopping for quality knee pads, here I am again.

Evo continues to provide a great selection of exceptional products, and the shopping experience has been all I could ask for - free shipping, free in-store returns, helpful staff, etc. I'm sure I'll be back for the next thing.

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Brian M.
1 review
0 helpful votes
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November 13th, 2013
Verified purchase

This was my first experience shopping with EVO and it was very good. A friend recommended EVO. I found the skis that I was looking for and they were available in my size. There is plenty of information, specifications, etc. to make an informed purchase. The prices were excellent. When I brought the skis in to mount the bindings, the technician wanted to know where I found them, as they had not been carried by the store in 10 months. These were **** K2 Rictor skis.

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Molly W.
0 reviews
0 helpful votes
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November 19th, 2013
Verified purchase

I had my eyes on these boots for a couple of weeks and then found them on evo significantly cheaper than anywhere else. I even wondered if perhaps something was wrong with them, they were so much cheaper. But they arrived and have exceeded my expectations! I love them! They came quickly (more quickly than it said they would), well packaged and clearly brand-new.

I have already sent a few friends to Evo to save money and find what they are looking for. Woohoo!

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Moises R.
0 reviews
0 helpful votes
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January 15th, 2014
Verified purchase

Great as usual, you have the best prices on the market. That is one of the things that represent you the most, best prices (and if is not the case, you nail it with a two free days shipping), great site, and a lot of great products in stock to choose. There's only one thing you should improve; customer care, yes they reply but sometimes the answer is not even close to the question.

I think you should make an app this will be awesome to shop online.

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Tanya H.
0 reviews
0 helpful votes
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October 16th, 2018
Verified purchase

You guys at least seem to carry unique styles from the standard douchy brands like North Face and of course more unique brands. Thanks for not being super douchy in that way. I send you the most sincere fist pump.

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Dylan D.
0 reviews
0 helpful votes
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December 12th, 2013
Verified purchase

The Nike Kaiju boots I bought were great as expected. I recommend these because they extremely comfy and pack out perfectly about a half size as the sizing chart on EVO stated. This is my 5th different using EVO and could not be happier with my recent purchases. They make for a very easy and worry free buying experience

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stacy e.
0 reviews
0 helpful votes
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December 6th, 2013
Verified purchase

Evo is awesome! I bought my boyfriend a snowboarding helmet and they shipped it fast and for free. It is businesses like this that the world needs more of! Thank you Evo! We will buy from you in future!
Stacy

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Mark C.
7 reviews
0 helpful votes
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February 6th, 2014
Verified purchase

Pay attention to the detail of the email promotions. I felt one that I received that ultimately let to a purchase was a little misleading. It still was a good value for what I wanted so I still completed the transaction. Overall I'm happy with Evo & I'm sure I'll be ordering more gear in the future.

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Geoff L.
0 reviews
0 helpful votes
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December 10th, 2018
Verified purchase

The web site said same day shipping on the order, but when I picked the free shipping they did not ship until a few days later. I live in the Seattle are and could of easily picked the order up if I knew it was going to take a week.

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James P.
0 reviews
0 helpful votes
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December 21st, 2014
Verified purchase

I had never even heard of this site until today. I was looking for a nice heavy casual jacket and ended up here by way of google. The prices seemed good and the selection was also good. Shipping was free and I received my order in less than a week.

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Daniel S.
2 reviews
0 helpful votes
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April 26th, 2017
Verified purchase

The surfboard was very well packaged and arrived in perfect condition. There was some difficulty with tracking the shipment although I believe it was exclusively due to a UPS system error. Overall I'm thrilled with my purchase and can't wait to get out on the lake to test it out!

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Gregory S.
0 reviews
0 helpful votes
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July 13th, 2019
Verified purchase

Ordering was quick and easy. My duffel bag arrived quickly. It is bigger than I guessed it would be from the picture, and I wish I had bought the medium instead, but it is 'bomb proof' construction and will do the job of carrying my gear on cross-country road trips.

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Kennith R.
0 reviews
0 helpful votes
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September 4th, 2017
Verified purchase

I have looked extensively for this product. On other sites it was significantly more expensive. I was very pleased to find it on such a good sale. The ordering process was smooth and easy. I have just ordered and cannot comment on their service in fulfilling the order or promptness.

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Rich G.
0 reviews
0 helpful votes
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January 17th, 2014
Verified purchase

I had some questions before placing my order. I got through to customer service in a timely manner and the rep I spoke with was professional, knowledgeable, helpful and... cool.

Also my order was received on the exact data as expected.

This was my first purchase from evo and all in all it was a very positive experience. As such, I can definitely recommend purchasing from evo.

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Mary A.
3 reviews
0 helpful votes
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December 27th, 2013
Verified purchase

Very enjoyable. Not so mundane. Thanks.
After I received the mittens I tried them on and they were very, very small - short in the inside lining. The inside lining did not go to the end of the outer mitten. I have short fingers but the mittens were a gift for someone with long fingers. I knew they would not fit her. I called customer service to request a return label because I thought the mittens might be defective and I also wanted get a gift card instead so she could pick out something else herself. The gentleman I spoke to took care of everything right away. That's great customer service! Thanks so much.

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Jessica W.
0 reviews
0 helpful votes
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December 9th, 2013
Verified purchase

I was having trouble purchasing through my iphone. I called customer service and spoke with Jessica. She was so helpful. She let me know that it randomly has errors when using iphone or ipad, and that i can add it easier on the computer. She then offered to put the order in on the phone if i chose to do so.

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Racheal S.
0 reviews
0 helpful votes
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December 4th, 2015
Verified purchase

Great product, excellent price with prompt shipping. I have only just received my item yesterday, but it is in perfect condition. I have been searching for a skateboard for my son within a reasonable price, but good quality, your site had the perfect item for the perfect price :) Overall a very satisfying purchase experience.
Thank you! He absolutely loves the board!

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Joel K.
0 reviews
0 helpful votes
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October 29th, 2015
Verified purchase

I have purchased several items from Evo and it has always been a simple procedure. One time I found that the item I purchased went on sale at Evo just a few weeks after the purchase. I called Evo and, just as they say, absolutely no hassle. They refunded the difference to me. I will continue to be an Evo customer.

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Meredith W.
0 reviews
0 helpful votes
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March 31st, 2017
Verified purchase

Just one issue; I asked for a delayed delivery for a specific date, since I would not be home. Support person assured me "not to worry "-with standard ground it would arrive the next week (when I returned).
Nope- it sat outside on my porch for
A 4 days while I was out of town. VERY Lucky It was not stolen from my front porch!

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WyoMom A.
1 review
0 helpful votes
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October 28th, 2013
Verified purchase

Got this pack for my son for his birthday--it seems to work well both for hauling gear to school and hauling skis up the mountain. Its focus is clearly on the latter, and it performed well there this weekend! It does lack the organizer pockets of typical school packs (for pens and pencils and such) but he doesn't seem to mind.

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