• evo

evo

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Overview

evo has a rating of 3.0 stars from 30,807 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about evo most frequently mention credit card problems. evo ranks 87th among Outdoor Clothing sites.

Positive reviews (last 12 months): 87.5%
Positive
7
Neutral
0
Negative
1

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119,323 reviews

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How would you rate evo?
Top Positive Review

“Quite satisfied”

Rick S.
5/14/24

I recently shopped at evo.com and had a great experience overall. They offer a fantastic selection of outdoor gear and apparel, and I found exactly what I needed for my upcoming ski trip. The website is easy to navigate, and the product descriptions were spot-on. My order arrived on time and everything was in perfect condition. The only reason I'm giving four stars instead of five is because I had a bit of trouble with customer service response time. But overall, I'm quite satisfied and will definitely shop here again!

Top Critical Review

“They claimed they never received my returns and kept my money!”

Ana A.
1/10/24

Ordered from their online store during a big sale. Ended up returning several items from a big order. All returned in the same package together and labeled accordingly with extra labels placed on the bags they came in etc. I went above and beyond to make the return process as seamless as possible. When the received my package they said several items were missing. Then they said one item was missing. They refunded me for everything but this one missing item. It's super shady that at first they claimed that several items were missing, then apparently found them, but not all of them, and then didn't refund me or follow up with me when I emailed them trying to figure out what was going on.

Reviews (30,807)

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customer service (203)
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Jeff S.
0 reviews
0 helpful votes
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August 30th, 2014
Verified purchase

Good website, great price. Even found it cheaper but didn't bother with you're price guarantee because you have such a great site. Expedited Ground Shipping was delayed due to issues not controlled by EVO. Received package 3 day late.

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Albert M.
0 reviews
0 helpful votes
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October 15th, 2018
Verified purchase

Great people at EVO, after helping me with my international shipping query, they've lowered their product prices to help me out (maybe it's just a coincident!) And that delivery was super fast! Amazing and definitely will come back for other stuffs soon.

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Elisa P.
0 reviews
0 helpful votes
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June 27th, 2018
Verified purchase

The filters make it so easy to find exactly what I'm looking for, or help me browse when I'm not sure. My order arrived in a couple days, much earlier then I expected. It was packed well without any damage. They also tossed in a few stickers! Thank you evo!

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Eric E.
0 reviews
0 helpful votes
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February 17th, 2018
Verified purchase

Great Deals. Wish you guys had online live chat customer support. Was looking for new bindings too, but wanted a recommendation first. Other than that Great Experience! Will definitely be shopping here again.

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nicole p.
0 reviews
0 helpful votes
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June 4th, 2015
Verified purchase

Walked past this building in Fremont a million times never knew what it was till I stumbled upon your website looking for boots! Always wondered, place looked cool. Excited about the boots and a super good deal!

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Kash S.
1 review
0 helpful votes
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October 18th, 2013
Verified purchase

Sweet...can't wait to get my ski's!

The ski's came within 2 days. Much faster than I expected.
They're beautiful.
Had a great experience shopping with Evo.com and will definitely use them for future purchases.

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Luke F.
0 reviews
0 helpful votes
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October 16th, 2017
Verified purchase

Competitive prices. Good video/reviews and product info. Free shipping option is great. Haven't needed to contact customer service during two purchases so far

Didn't get exact boots I ordered, actually got upgraded to Pro Model (Bryan Fox). Guess I'm rocking rattlesnake this winter

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Heidi P.
0 reviews
0 helpful votes
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March 31st, 2017
Verified purchase

I've bought equipment for years for my whole family through Evo. I've called your reps directly and chatted over email. I have absolutely always gotten great information without any sales hype. It is clear customer satisfaction is a personal commitment that comes from love of the sport. All that and prices are competitive. Keep up the great work, we'll be back. Heidi

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Ryan C.
0 reviews
0 helpful votes
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December 18th, 2013
Verified purchase

Quite simply the best shopping experience for winter sports gear around. Prices, service, specials, deals, quality...all unbeatable. I tell everyone who will listen that evo is the only virtual stop you need to make. My daughter will be reaping evo's benefits this Christmas.

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Jack J.
0 reviews
0 helpful votes
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December 1st, 2013
Verified purchase

Thanks guys for having such a great innovatory and selection! The pricing is always far or better then other sites. Would be nice if you guys had saga in the store though...just saying. Keep up the amazing work Evo!

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Tina G.
0 reviews
0 helpful votes
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December 28th, 2013
Verified purchase

Need better selection on outlet, always seems like slim pickings, today was a lucky find with three items, free shipping is always something that gets me or convinces me to come to you guys over someone else, love the giveaways!

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Meghan p.
0 reviews
0 helpful votes
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April 29th, 2014
Verified purchase

Thank you guys! Best online store by far! Always pleased with the selection and competitive prices! The wake vest came in and was a little small so I sent it back and got another one, no problem! Peace out :)

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Paul G.
0 reviews
0 helpful votes
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January 31st, 2014
Verified purchase

You saved my $#*!. I only discovered this weekend that my son grew out of his boots buy 2 sizes. Local stores were out of stock and nothing was available at Amazon in size 13 with the BOA lacing system.

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Elyse R.
0 reviews
0 helpful votes
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December 11th, 2013
Verified purchase

Wicked deals after Thanksgiving! Love just browsing things on Evo, but some things were too cool to pass up. Happy I decided to cave though... Was very satisfied with my order. Great delivery time! The only thing I would suggest is to possibly consolidate packaging a little. I just purchased two small items and they came in a huge box! Just maybe something to fix to either cut down on shipping or go 'evo-color-green' ;)

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Damon S.
0 reviews
0 helpful votes
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April 28th, 2017
Verified purchase

Once again Evo didn't disappoint. From calling customer service to ease of ordering online you guys always hook it up. Unfortunately my youngest daughter seems growing to damn fast so it looks like another new board and boots will have to be bought again this year.

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D J.
0 reviews
0 helpful votes
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November 27th, 2015
Verified purchase

Normally you guys are great and I continue to spend a lot of money wit you, but this order was for discounted, last year model Marker Jester Bindings. They arrived lose in the box and looked like demos. I am returning them and buying new 2015 Jesters. ( from Evo of course).

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Matt L.
0 reviews
0 helpful votes
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December 5th, 2016
Verified purchase

Stopped by last week with my son to look for ski coats. Had excellent customer service from Paul who went out his way to help my 12 year old find a coat he'd actually be stoked on. He really made it an enjoyable customer experience. We'd visited another local shop and REI earlier and, man, what a difference. The experience helped me to decide to pick up another board from Evo today.

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Erik L.
0 reviews
0 helpful votes
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May 25th, 2020
Verified purchase

Overall, very happy with what I ordered. The fulfillment process made it so packages arrived on separate days, but this was not a problem. I realize the items ship from different sources. Placed an additional order shortly after and should see it this week. Thanks again!

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Thomas J.
0 reviews
0 helpful votes
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August 12th, 2018
Verified purchase

Very limited stock on item selected...perhaps down to one. Will continue to be impressed if the item indeed ships...less so if I am notified that it has become unavailable.

Product arrived in great shape. Good experience all around.

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LiehSheng W.
0 reviews
0 helpful votes
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November 18th, 2013
Verified purchase

Great size selection for previous years's model. If you do a lot of online business, i recommend you set up video reviews to your product, so customers can know better for each product. It might be time consuming, but that will stand out from the rest of business competitors.

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Guillaume F.
0 reviews
0 helpful votes
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October 28th, 2019
Verified purchase

Very good overall, great product availability. Would like to see details of shipping vs customs vs tax instead of combined amount in cart, but every step of the purchase was simple and efficient even being a canadian customer.

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Jordan P.
0 reviews
0 helpful votes
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December 31st, 2013
Verified purchase

Great site, I use the info on Evo as my number one go to when purchasing, BUT I end up buying often at backcountry.com because they have chat support, they will discuss gear, recommend items, and set up the purchase...sometimes even giving discounts. It goes a long way! If your shop combined the great write ups/prices/comparable return and shipping policies with a chat support feature you'd be unbeatable.

Shipping: this was my only major issue. I paid extra money for 3-day shipping and didn't receive my product for 7 business days. This was more the fault of UPS at holiday time but as the provider of the product it would still be best practice, and appreciated, if Evo followed through with their customers and rectified these situations.

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Mike M.
0 reviews
0 helpful votes
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April 2nd, 2014
Verified purchase

The product issue was kind of major; the gloves pictured on the website were wrong. However, your rep wasted no time helping me return them without hassle. Much appreciated. I plan to shop Evo again in the future!

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Scottyfuego S.
0 reviews
0 helpful votes
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February 24th, 2014
Verified purchase

Excellent. I had to call in twice to get specific info on bindings/board match up. The service staff was quick, accurate and not pushy. Even though dropping 5 bills isn't easy, I'm glad it went to Evo instead of the on-mountain service shop.

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After receiving my order, the only complaint I had was...I wish I would have spent a little more and bought the Boa equipped boots. I took the quick pulls up on the mountain, and even when they are nice and snug there is a bunch of cordage left hanging about. Even if you tuck it into the boots after a full day of riding things work themselves loose. No-ones fault but my own really.

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Stuart B.
0 reviews
0 helpful votes
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December 29th, 2016
Verified purchase

Your pricing was not the best; however, competitors ordering process was too complicated and wanted more info than I cared to provide. Sometimes customers just want to buy $#*!, not create an account that they will never remember.

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