• evo

evo

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Overview

evo has a rating of 3.0 stars from 30,807 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about evo most frequently mention credit card problems. evo ranks 86th among Outdoor Clothing sites.

Positive reviews (last 12 months): 87.5%
Positive
7
Neutral
0
Negative
1

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119,323 reviews

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How would you rate evo?
Top Positive Review

“Quite satisfied”

Rick S.
5/14/24

I recently shopped at evo.com and had a great experience overall. They offer a fantastic selection of outdoor gear and apparel, and I found exactly what I needed for my upcoming ski trip. The website is easy to navigate, and the product descriptions were spot-on. My order arrived on time and everything was in perfect condition. The only reason I'm giving four stars instead of five is because I had a bit of trouble with customer service response time. But overall, I'm quite satisfied and will definitely shop here again!

Top Critical Review

“They claimed they never received my returns and kept my money!”

Ana A.
1/10/24

Ordered from their online store during a big sale. Ended up returning several items from a big order. All returned in the same package together and labeled accordingly with extra labels placed on the bags they came in etc. I went above and beyond to make the return process as seamless as possible. When the received my package they said several items were missing. Then they said one item was missing. They refunded me for everything but this one missing item. It's super shady that at first they claimed that several items were missing, then apparently found them, but not all of them, and then didn't refund me or follow up with me when I emailed them trying to figure out what was going on.

Reviews (30,807)

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customer service (203)
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Sam P.
0 reviews
0 helpful votes
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February 22nd, 2018
Verified purchase

Bought ski boots earlier - great experience & customer service (bought 2 diff sizes and kept one w/best fit). Web site is easy to navigate and sort based on preference - best site out there for outdoor activities shopping

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erin r.
0 reviews
0 helpful votes
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December 11th, 2013
Verified purchase

Love the great selection! And awesome price! Although I originally received the wrong item, customer service was extremely helpful and friendly, and took care of it immediately. I also going out thru are a local company, which makes me want to use Evo even more in the future!

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Katie P.
0 reviews
0 helpful votes
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November 16th, 2016
Verified purchase

Great selection, low prices, helpful cust service! Only complaint (and it's not really evo's fault) - the snow pants I ordered had a leopard print seam inside that I'm not a huge fan of... luckily it's easy to ignore. And the "like new" bindings are indeed new-looking, as promised!

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Mindy H.
0 reviews
0 helpful votes
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January 14th, 2016
Verified purchase

The shopping experience was good - I found more information on skis.com as far as the details of certain boots, although their selection didn't really match yours. Your buying guides were a fantastic resource for a new ski boot buyer like me. The comparison feature was really great - I used it a lot. I might have purchased a bag for my boots and/or skis if presented with that option at checkout or if suggested at any time. All in all, great pricing and selection! I'll be back for more goodies soon! Thank you!

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Mikheil K.
0 reviews
0 helpful votes
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January 19th, 2014
Verified purchase

This was my first time I ever purchased any ski related products and I hag to say that evo.com made it easy. I like ho convenient is web site browsing and when I made mistake choosing wrong size boots, customer service rep helped with the return. I will definitely shop here again!

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tido B.
1 review
0 helpful votes
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November 11th, 2013
Verified purchase

Very happy with the level of service. Can't really complain about the time the free shipping took. Love my new skis - can't wait to get on the slopes(I actually skied several identical pairs before!).
Thanks evo.com; oh and the cereal bar sample in the packaging was a nice gesture - ate it already.

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Joshua F.
0 reviews
0 helpful votes
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September 24th, 2018
Verified purchase

Found great jackets for my boys, super fast! With free shipping, BONUS! Thank you evo, for making this experience better than any I have had before. We will be back! Update: Jackets arrived six whole days early; just in time for my kids early morning practices! They fit them both like gloves, and they loved them!

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Daniel F.
3 reviews
0 helpful votes
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December 17th, 2013
Verified purchase

Great site. I would recommend on the (fitting/bindings/size chart/board types) pages, maybe having direct links to the bindings/boards combos that are kind of tooled to work together...i.e. Burton channels etc.

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Alamom P.
0 reviews
0 helpful votes
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July 29th, 2017
Verified purchase

I was unsure about ordering at first since I'd not heard of your store. After some research I decided to take a chance. Your price for my item was so much lower than competitors... I was wary because of some negative reviews, but those reviewers were way off base. My item arrived within a few days without any problem! I am glad I ordered from evo! Emails were sent to confirm and also to let me track my package so there was never any doubt as to what was happening.
Thank you for prompt, hassle-free service and a very good price on a Gore-tex rain jacket...

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Rob T.
0 reviews
0 helpful votes
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April 11th, 2019
Verified purchase

Butter smooth as always! Great website. Great prices and sales. Always have gotten a lot of winter gear from you guys in the past, then one day, not long ago, I was like oh snap! They got the bike gear too! Boom!

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DC V.
0 reviews
0 helpful votes
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January 29th, 2014
Verified purchase

Took awhile for my order to be received, found out that the delivery ran into bad weather, which is understandable. Not evo's fault, UPS should have contacted and informed the shipment was going to be delayed.

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Sharon A.
3 reviews
0 helpful votes
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February 28th, 2014
Verified purchase

Site is extremely informative, easy to use, and fast to navigate -- an all-around pleasure to use. Reviews of some products are so overwhelmingly positive that they almost seem suspicious, but I take them at their word.

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Richard J.
0 reviews
0 helpful votes
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January 15th, 2017
Verified purchase

Evo was the only place we could source ski boots for my son. Delivery to Scotland was super efficient and all taxes were included which may things really easy - we would definitely use Evo again. Thanks

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RYAN J.
0 reviews
0 helpful votes
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September 24th, 2018
Verified purchase

Stopped by your Denver location a few weeks ago and Cameron spent a lot of time going over downhill boots. The time he spent talking with me about the details of proper fit influenced me to make my purchase from evo. I didn't feel rushed at all like I did at other stores I visited beforehand.
Unfortunately the boots we picked out a couple weeks ago sold out, but a quick Facebook chat today with other store staff member got me another selection which I purchased. Thanks for the help. I'll be back when its time to buy more gear.

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Christopher H.
1 review
0 helpful votes
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October 25th, 2013
Verified purchase

Great prices, hope the shipping process is just as good!

Received my items in a timely fashion, as stated before loved the prices. Only place to improve would be product description. Overall very pleased and will shop with you again. Thank you!

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Bridget L.
0 reviews
0 helpful votes
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January 3rd, 2014
Verified purchase

I appreciated the quick replies from customer care when I had questions about a product. Just a thought: I would feel more comfortable filling out this survey if there were a key to indicate what five stars means. Does it mean "satisfactory" or "excellent." In general, I don't feel one experience qualifies me to rate anything as excellent since consistency of quality is an important criterion. I gave fives on the survey I completed after I placed my order, assuming that meant satisfactory (later, on survey I completed when confirming delivery, I gave threes to mean satisfactory since that's what others seemed to do when rating products).

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Ian C.
0 reviews
0 helpful votes
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December 18th, 2013
Verified purchase

Many things that were NOT on sale are not in stock. I had to buy second, third or worse picks on items I wanted. Overall not very impressed from what is supposedly the top online retailer for board goods. Seriously considered just buying my gear piece by piece from other retailers, but decided on just settling for one order and shipping pick up... That being said, they did ship very quickly, and my items arrived earlier than expected. Everything was there, nothing was damaged, and I love my stuff. Overall I am happy.

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Jonathan T.
0 reviews
0 helpful votes
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December 4th, 2013
Verified purchase

Site is easy to navigate. Info on skis is both detailed and consistent from one ski to another making comparisons much more informative. Asking me if I'm satisfied with my skis the day after they arrived and before I can have the bindings mounted seems premature, so I only rated that 3 stars. I hope you'll ask me about the skis again in a month.

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Lachlan M.
0 reviews
0 helpful votes
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January 23rd, 2014
Verified purchase

I like having reviews from verified staff and reviewers.
Discounts

My order came on different days due to multiple packages and bad weather in the North East. Had to rush for binding mounting.

Very excited to try out the new stuff!

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Adam R.
4 reviews
0 helpful votes
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April 9th, 2019
Verified purchase

Everything is priced much higher than your competitors. I made this purchase because this was the last wide board of this type I could find in the country. But when you see other sites selling it for 487.00 it feels like a rip off at 637.00.

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Joe F.
0 reviews
0 helpful votes
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January 21st, 2017
Verified purchase

Bike arrived on time and in great condition. You did great! One component on the frame was not exactly as advertised, but there is no way a vendor can be perfect on their specification sheet. The manufacturer has the liberty to change parts because of availability to them. No complaints. Thanks for the discount on this year old model, it allowed me to go ahead with the purchase.

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Clyde Z.
0 reviews
0 helpful votes
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January 16th, 2019
Verified purchase

Evo has always been professional, and reliable! I have purchased there before and have never been disappointed with prices, quality of goods or the customer service. I tell my friends to come here if they are looking for any outdoor equipment.

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Mason B.
0 reviews
0 helpful votes
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March 22nd, 2016
Verified purchase

It's been awesome! This isn't my first time buying from Evo, but every time I've bought something, or even had an issue with a product, they've always been super quick and awesome in helping me get things fixed. Overall, just awesome.

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Christina W.
0 reviews
0 helpful votes
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July 18th, 2016
Verified purchase

Always great quality at really good prices! These outdoor experts only sell products they would use themselves. Always 100% happy. In fact, all three times the products have shipped out within a few days and arrived within a week of ordering!

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Paul G.
0 reviews
0 helpful votes
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January 13th, 2016
Verified purchase

Great Service! Went into the Seattle store. Sierra helped me every step of the way. This made my process to order at home very easy. In addition, I called to ask a clarifying question and the person was helpful and informative.

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