evo

Purchased because you had low price. You list/advertise free shipping but sell upgrades for ground shipping.
Based on how quick all my other hundreds of online orders get shipped, your company is the worst! Sitting on orders for days before shipping will keep me from doing more business with EVO.

I am a bit confused, I checked no on the follow up question and then see where the benefits include customer care resolution services, I would expect they would be included regardless of my having someone ask for additional rating/review options. Not so pleased as I was earlier. I would reduce to 3 stars!

Great price! Great product! Shipping sucked. Package arrived at my local post office on a Thursday and was not delivered until the next Wednesday. Sucks to wait nearly a week on new gear that is literally a few blocks from home. However, EVO.com can not be held liable for the shipping delays I experienced.

Excellent customer support. I called several times to confirm certain details of products and every time the staff were patient and helpful.
One of my items received seemed to be used as display or already tampered with however after a follow up call again to customer service they arranged a return and overnight replacement.

Super happy with the product, price and web-buying experience. The website has very effective search options that let me narrow-down on exactly what I was looking for. Product information if very comprehensive allowing a high level of confidence in product selection. I was ordering ski boots for my wife and when they arrived, they fit PERFECTLY (width, length, flex, etc.). Awesome!

Everyone was very helpful, the prices were decent, not the cheapest but I trust evo from past experience. The board came in fairly quickly, however the packaging had me worried because it was banged up and open. The board itself checked out though, the bottom seemed rougher than my previous board but that doesn't have anything to do with the shipping. Hopefully when winter comes and I can try it out it won't have an effect on performance. Overall things were pretty good. Thanks!

Love the site, easy to use. I wish there was more detail about fit for ski boots. There just doesn't seem to be enough. It's hard, I know. But it would be helpful if you used analogies, are your calves more like the size of an orange, or a watermelon?

Easy.economy ground should deliver quicker than 15 days.

Other than slow shipping. Site is great. Shopping is easy.

Selection is awesome. I buy almost every thing online and will

Be a repeat customer for sure.

My only suggestion is in regards of packaging. Although, everything arrived in good condition, the packaging was less than adequate. The merchandise was shifting and moving inside the box. Use some packing peanuts or bubble wraps. I am sure when people are buying a several hundreds of dollars ski equipment, they would like their investment to be protected.
Otherwise, everything was great. Great experience, nice people and good prices.Good job!

I bought rome 390 boss bindings a week ago from evo and they got here in 3 days (this is free shipping), perfect condition, so amazing. I was so amazed i had to pick up some more goods, this time a new board. I cant wait to get back out on the slopes, thanks evo. I wish all businesses shared your values. Keep up the good work

I have never had to pay sales tax on orders from Backcountry.com. I'm assuming it's state thing.
I would be ordering multiple pairs of union force bindings as well but with tax the "final checkout price" is more than backcountry.com
As far as the board, you guys had the specific art i wanted when NO ONE else did. Delivery was well packed and received early. Thank you!

Site recommended by skiers.Purchased these boots after demo experience. Love the fit, very comfortable with larger calves, wider foot. Great customer serve with videos emailed on boot fit. Boots arrived 4 days earlier than expected!

You guys run a great online shop! Awesome product availability and prices! (sizing charts and how-to-buy guides are excellent as well) I only wish you had free returns. Other than that you can't beat evo!

My brand new skis arrived at my house from EVO. The skis were sticking out of the box, there were NO padding or any kind of protection for the skis whatsoever. Luckily there were a few not so deep scratches on the skis, hopefully I can buff them off with a buffer.
But seriously, how could you not think of this!? Just throwing things in without padding, or wrappings to adequately protect products your customer paid good money for. We trusted you to send our stuff to us with care and to get here in a new condition. Obviously packing department do not care much.

Repeat customer...selection and price is always competitive. Delivery time is about the only thing left to improve on. Delivery time was as stated but just a little bit longer than most web orders these days.

Excellent Shopping Experience. The site was easy to use and the sorting criteria was amazing (best of any online store)! I called customer service for more information on several products - the rep was extremely helpful, friendly and knowledgeable. I would absolutely buy from evo again! They offer a great selection, amazing prices, and an unbeatable return policy.

I love evo! Ever since my locally-owned shred shop closed its doors a few years ago, I have been going to evo for all my snow gear. They are super helpful and also no hassles with returns, if something doesn't fit.

The sale prices they offer on the best gear brands are also pretty insane at times!

I tried repeatedly to contact evo, by phone, email and text and never received a response. I ended up placing an order anyways, only because the items I was after were difficult to find from other retailers. Otherwise I would have taken my business elsewhere.

Communication with evo has been great. When I received my order the boots had a manufacture defect in the inside sole. They made the return process very simple and I will absolutely do business with these guys again.
Thank you for the quick response time!

I talked to 2 different customer service reps today. One by phone and the other on the online chat. Both were fantastic to talk with and knowledgeable about your gear. This is my first time buying from Evo, and I will definitely be back again!

Evo has great products and prices. Best part is the information available, especially sizing options and product breakdowns. Enjoyed reviewing the different brands and learned a great deal while making my decision. Will definitely recommend this company / site to others.

Good stuff, although the color options for the goggles changed during my online visit. A little odd. Maybe you could give me a slight discount for the trouble...i had red ones at first and then they were no longer there

Competitive pricing. Ridiculously quick shipping. My only gripe with what I received had nothing to do with evo but more so burton. Product was a little more orange than what appeared on the site as brown. Other than that I'll definitely be shopping here again and again! Thanks EVO!

Bought from evo many times before. Always flawless. Now with Denver store. I feel good about returning things with no shipping. I think. I hope. Restocking fee. We'll find out if i need to return anything. Returned 2 pair of 32 boots last summer. Paid shipping. Worked out fine.