- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Evolve Vacation Rental has a rating of 4.3 stars from 895 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Evolve Vacation Rental most frequently mention customer service, rental property, and timely manner. Evolve Vacation Rental ranks 3rd among Vacation Rentals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 25 days
Room was great, no problems there. My only complaint is that I tried to contact the owner several times prior to stay to get more detailed info about amenities in the apartment and I never got any response until after our stay was already done:( Otherwise - all good
The evolve platform is dated as it doesn't allow constant adjustments. Communication with Evolve is terrible. You rarely, if ever, speak with the same support person. I have a private company that charges 15%, which does not include cleaning fee, and the company does everything. Evolve is a joke.
Great home interior in a nice and quiet neighborhood close to the beach.
Great customer service, very professional and accommodating.
Digitally, everything worked. And the site wants fifty characters but I have nothing else to say.
Evolve has great customer service, The service team always friendly and respond to my inquiry in a timely manner
They resolve issue quickly
Great service
Booking was a dream- We even needed to change our reservation and they made it quick and painless! Highly recommend booking through Evolve!
Evolve truly lives up to their promise statement to follow up to all my request and on time. The success staff is excellent.
Taylor stayed with me every step of the way when listing my property! They really make the experience so worth it!
The reps are so nice and helpful.
Home was exactly as advertised. Very safe location and close to multiple beaches and great restaurants. Quick responses from owner.
I have an evolve listing myself and find the Evolve STRs a higher quality place to stay.
My property is renting often. For most of the rentals everything goes smoothly. Evolve customer service is perfect!
Problem solved, every time
Evolve was referred to me by another home owner that uses evolve
Extremely satisfied, everything has been the way I was expecting it to be. Everyone has been very helpful whenever I have a question.
It has been amazing experience and I can't wait to see what is ahead
Everyone has been able to help me with my questions
It was what I was looking for
The 10% evolve fee will also be charged on your cleaning and dog fees if applicable…. Makes the true % paid by owner more than 10%
Offered to increase fees to compensate, however don’t think guests should pay more to compensate for basic percentages
Recommended and Vacasa went thru merger from within with Guestworks and full service—- tough transition period :(
My family had a great time here. It had everything you needed throughout the house, in the kitchen or bathrooms. It's in a peaceful neighborhood.
Everything was perfect as stated in the advertisement for this home. Absolutely beautiful, couldn't ask for a better place to stay. Highly recommend.
I have been very happy with the services provided by Evolve. The staff is always friendly and get back to me quickly.
Over $400 in fees for a 2 night stay double cost of a very average vacation rental. Poor communication and place had problems. Avoid.
Tip for consumers:
Avoid
Products used:
Vacation Rental
Rental property had bed bugs (confirmed by Urgent Care visit while still at the rental property). Contacted Host and EVOLVE immediately. Evolve seemed unconcerned and said they would send someone out to inspect the property. They NEVER sent anyone, CEASED communicating with me and told AirBnB that the case was "resolved and closed". I HIGHLY RECOMMEND NOT DOING BUSINESS WITH THE UNREPUTABLE COMPANY - the following is cut and pasted right from their listing:
Learn more about the host, Evolve.
Hosted by Evolve
Joined in March 2017
17,719 Reviews
Hi! We're Evolve, the hospitality team that helps you rest easy when you rent a private, professionally cleaned home from us.
We promise your rental will be clean, safe, and true to what you saw on Airbnb or we'll make it right. Check-ins are always smooth, and we're here 24/7 to answer any questions or help you find the perfect property.
During your stay
Evolve makes it easy to find and book properties you'll never want to leave. You can relax knowing that our properties will always be ready for you and that we'll answer the phone 24/7. Even better, if anything is off about your stay, we'll make it right. You can count on our homes and our people to make you feel welcome--because we know what vacation means to you.
THEY ARE LIARS LIARS LIARS LIARS. DO NOT BOOK WITH ANY PROPERTY THEY LIST!
RENTERS BEWARE!
Tip for consumers:
do not use Evolve to rent property
Products used:
rental property
We enjoyed our stay at this property. Any questions we had were quickly answered. The property was well maintained.
Yes, we've had some great results, with pretty good communication.
But, we've had a couple exeperiences that were not satisfying.
Don't rent. Beware. They always cancel your reservation at the last minute and leave you hanging Bad bad and no help to find anything else
Evolve has been quick to respond to questions and changes requested on our rental. So far, we've been greatly pleased.
Quick to respond and resolve the issue. Very friendly and pleasant.
We chose Evolve to help manage the advertisement of our rental.
They will call you for any little issue then basically give the guest staying at your property a 50% discount for any little issue
Hi Mike - we're sorry to hear this has been your experience and would like to provide some context on our resolutions process. We do our very best to find a fair and reasonable solution to any reported issue by considering the perspective and documentation submitted by both the guests and the owners. While it is our mutual goal to provide a 5-star experience for guests, it is also Evolve's responsibility to create a stress-free experience for owners, and we are disappointed to hear that we have fell short of this in our partnership. If you continue to experience these frustrations, please feel free to reach out to us directly on any of our social media accounts. We'd love the opportunity to connect further and offer our support to ensure a successful and satisfactory partnership moving forward.
Evolve Team,
Are very professional and communication are very good.
Account update very accurate.
Management and marketing are superior
Evolve is easy to work with and very responsive. I would use them on other properties in the future.
Gain trust and grow your business with customer reviews.
Hi A - we're very sorry to hear of the cancellation that occurred for your trip coming this September. After looking further into your reservation, we learned that the homeowner decided to sell the home, and therefore we were no longer able to host your stay. We understand this is frustrating and hope that the advance notice allows you enough time to make alternative accommodations for your trip. If you would like assistance rebooking or have any questions, please do not hesitate to give us a call at 877.818.1014 and a representative would be happy to assist.