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Evolve Vacation Rental has a rating of 4.3 stars from 894 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Evolve Vacation Rental most frequently mention customer service, rental property, and timely manner. Evolve Vacation Rental ranks 3rd among Vacation Rentals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 25 days
Room was great, no problems there. My only complaint is that I tried to contact the owner several times prior to stay to get more detailed info about amenities in the apartment and I never got any response until after our stay was already done:( Otherwise - all good
The evolve platform is dated as it doesn't allow constant adjustments. Communication with Evolve is terrible. You rarely, if ever, speak with the same support person. I have a private company that charges 15%, which does not include cleaning fee, and the company does everything. Evolve is a joke.
House was great, location was great, yard was overgrown needs some work, pool was a nice extra
Great location. Home was clean and supplied with the necessities for a comfortable stay.
Easy and updated information to make our trip wonderful
The condo was lovely for 2 couples and a single adult. The setting was beautiful and we enjoyed the decrk and wooded view. It was close to shopping. We would definitely stay here again!
Ultimately wonderful experience.
It was somewhat confusing since it was VRBO rental. I wasn't clear how Evolve was involved. Further clarification between VRBO and Evolve's involvement would be helpful.
I've only had a good experience with Evolve, and I assume I will only get better. I'm just starting out and they've helped me all the way.
We asked to change our property listing to " no pet allowed" but it was not done properly and we had to call Evolve to fix it. We spend almost an hour on the phone with a very nice guy that did the job properly.
We also expected to have the changes online done right away, but we needed to call Evolve to expedite the online changes. Evolve should consider that we could have a lot of rentings with the wrong information, where guests want to bring their dogs. We don't want to have the hassle of canceling rentals.
Loved this home, greeted with snacks and adorable coffee bar! House was spotless and host very accommodating. Can't wait to go back, had an amazing time!
Being a property owner, getting your property out onto many platforms by using one company sounded great. However, Evolve can not control the format used by these other companies, and your information, like no cats, can get lost causing you some issues. Evolve doesn't screen and they don't control the amount of guest screen on the other sites, so you can end up with guest who aren't the best. We ask for guest complete name, first and last, phone and email, so we can screen. However, Airbnb doesn't share their guest's information with Evolve, so you can find yourself not knowing anything about a guest. Whenever a issue arises, and it will, Evolve giving you a run around, not ever solving the issue for you. You will have to deal with it yourself. Like calling the police when a guest refuses to leave at the end of their booking. Calling a guest to explain the no cat policy and spending hours debating each line of you your listing means to someone who booked on a different site. You end up losing time and money.
As I said they do put your listing out there which if they only charged a one time fee would be worth it, but they take a cut with every listing. Spend the time and have the control over your listing by doing it yourself.
Products used:
Evolve is a vacation rental platform to list rental property or for guest to book rental properties.
We rented a condo in Tucson while we were visiting our daughter and grandkids. The condo was much bigger than we expected with an awesome closet! It was very well appointed and very quiet. The HEPA filter in the bedroom was another surprise, and with the climate and pollen in Arizona, it made our stay so much better than we usually have there.
As a homeowner I have found Evolve to give excellent customer service. I am glad I cose Evolve to be my partner.
Very helpful and polite and prompt and professional!
Very polite and helpful and prompt
I just liked what I knew about them and felt like they would be a good fit for us.
My husband and I had a wonderful weekend with getaway at this beautiful cabin. The advertisement is exactly as the cabin is.
Every interaction I have had with the owner support teams has been dealt with in a proffesional and corurteous manner. Great company and team members to deal with!
Tim was very professional & timely! He suggested we put place settings/glasses on the patio table! Great idea! We didn't do that on the 1st round of pics!
We had a relaxing stay! The home was very comfortable and location was excellent for exploring around Tampa. We loved cycling around Davis Islands.
Wonderful, spacious townhouse close to Lancaster's historic downtown and Franklin and Marshall College. Clean, comfortable, and the backyard space is lovely.
This was a very positive experience. Information was provided, communication was easy, staff were friendly, professional, and helpful.
The experience
Was absolutely wonderful. The house and the location are perfect. The host was immediately responsive. We loved every minute.
It was great. Clean, roomy and convenient for what we needed at the time. Host was very nice.
I have asked for specific details to accomplished like emails addresses and they have done what they wanted not what I asked for. So, they lost business due to poor performance like this.
Hi David - thank you for your review. We're saddened to hear that we are no longer working together for these reasons, but we do appreciate the feedback and are thankful for the opportunity to have partnered. We wish you all the best!
The house is very Clean. Fan in each bedroom and living room. Lot of TV channels. Easy to use. Cable TV requires the app on the living room TV. Lot of Internet Channels.
This house is close to the lake. You can walk or drive to the beach. Lots to do in AZLE.
The Staff was very helpful in retrieving left behind items.
Evolve smart rate system allowed our place to be booked for just slightly over half price for Memorial weekend. Yes, the window was closing, however some sort of involvement on my side would have been helpful.
Nice Place, Friendly Folks. I would go back again.
We owners don't have recourse when guest comes and steal or destroy our properties. We can't get the reimbursement for the cost of replacement of it's less than a certain value and the cost to call for service people to come in and repair which is not fair. There should be incidental charges like when these guest check into a hotel.
Hi Stewart - thank you for your review. We're sorry to hear this has been your experience! As you mentioned, items that cost less than $50 are not covered by this program as this is seen as the typical cost of business in the industry and this coverage is meant to protect owners against the larger, unexpected damages that interfere with the functionality of the property and it's amenities, and further impact the experience of future guests. Additionally, we'd like to provide clarification that repair and specialized services are eligible for coverage with the proper documentation. Here is a link to our help center article that further details this coverage: https://help.evolve.com/s/article/risk-protection
We apologize for any misunderstanding regarding this policy and hope that this information is helpful. Please feel free to reach out to our team at 877.818.1014 or via your owner portal with any additional questions.
Gain trust and grow your business with customer reviews.
Hi there - we sincerely appreciate you taking the time to leave us your honest feedback. While we are happy to support owners in collecting ID at check-in by adding policy information to the listing, there are unfortunately parameters to how we currently build our listings and screen for guests. We understand that our services and business model may not meet the needs of all owners and we appreciate your thoughts on what opportunities we have to offer different services. If you are still an Evolve owner, please do not hesitate to reach out to us on social media any time and we are happy to support you the best we can.