• Evolve Vacation Rental

Evolve Vacation Rental

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Overview

Evolve Vacation Rental has a rating of 4.3 stars from 894 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Evolve Vacation Rental most frequently mention customer service, rental property, and timely manner. Evolve Vacation Rental ranks 3rd among Vacation Rentals sites.

Proactively asks for customer feedback

This company responds to reviews on average within 25 days

Positive reviews (last 12 months): 87.2%
Positive
601
Neutral
19
Negative
69
117
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How would you rate Evolve Vacation Rental?
Top Positive Review

“Stay in Juneau”

Vicki L.
8/22/24

Room was great, no problems there. My only complaint is that I tried to contact the owner several times prior to stay to get more detailed info about amenities in the apartment and I never got any response until after our stay was already done:( Otherwise - all good

Top Critical Review

“Not worth it”

Shane R.
9/6/24

The evolve platform is dated as it doesn't allow constant adjustments. Communication with Evolve is terrible. You rarely, if ever, speak with the same support person. I have a private company that charges 15%, which does not include cleaning fee, and the company does everything. Evolve is a joke.

Reviews (894)

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customer service (72) management company (25)
Thumbnail of user lesliev237
Washington
1 review
0 helpful votes
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June 12th, 2024
Verified purchase

The home was exceptionally clean. The host was available for any issues or concerns. The home was close to many locations.

Thumbnail of user sherriek61
Missouri
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Wonderful experience. Easy to book, communication was excellent, would highly recommend Evolve Vacation Rentals.

Thumbnail of user tonih537
Georgia
1 review
0 helpful votes
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June 12th, 2024
Verified purchase

Thoroughly enjoyed our stay with ample parking, Accommodations were wonderful! Nice, clean and quiet. Would highly recommend.

Thumbnail of user lut24
Washington
1 review
0 helpful votes
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June 14th, 2024
Verified purchase

I have mixed feelings about them...but prob in the end, would not recommend
Good: cust service reps when i do talk to them, they are very respectful, professional and attentive to my needs but will tell me they will address and get back to me. So very nice at the time I am speaking with them, but Im usually not always happy with the answers they give me.
The bad: Left hand doesnt know what the right is doing. Example one: told me their data base statistics show pools are not the first thing ppl like to see as they had my living room pic up first. I told the m its Texas and guests like a pool! They didnt change it. Then I look on their website to see if they have any pools as first pic. 18 out of 20 pics had pools as first pic! I went back and told them this and they responded with,"well, it was prob the time of year you asked." Not true. I asked in Feb as Kids get out in May. Then they realized it to be true and changed it. They dont do a great job of researching an area in my opinion. I had to tell them where my place was and what to highlight. They kept showing downtown and that is a half hour drive from my place. I have fiesta texas right next to me and imo should be the first thing on the listing, not downtown. I wouldve purchased a place downtown had i wanted that to be the showcase item.
They also keep referring to their "algorithm or computer generated statistics" as it is what they use to price my home per night. Its rather annoying as they had my 4 bedroom, 3 bath home with pool for 200 a night! I got riff raff in there and they stole some things and damaged and then they say they cant do anything about stolen items. I told them to raise my nightly price to 315 a night and reluctantly they did. Im still getting bookings! Upsetting that i lost out for like 6 months because i kept listening to them tell me to "trust the process" thats just a few of the examples out of many...

Thumbnail of user ashleyt865
Evolve T. – Evolve Vacation Rental Rep

Hi Lu - thank you for taking the time to leave us your honest feedback. We're glad to hear that your experience working with our front line teams has been positive, but we are disappointed to learn about your frustrations with your listing and pricing. We're always happy to work with you to set your absolute minimum rate and are glad to hear that you've already had the chance to do this. If you have any outstanding concerns, please feel free to reach out to us on social media so that we can chat further and connect you with our team. We're glad to hear your property is performing well now and appreciate the opportunity to work with you.

Thumbnail of user timc1488
Idaho
1 review
0 helpful votes
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June 24th, 2024
Verified purchase
• Updated review

The renters came for 2 nights and left and I haven't heard any response from them.

Lots of bookings!
October 16th, 2023
Verified purchase
• Previous review

Booked solid for 2 months and good before and after

Thumbnail of user raineyw5
New York
1 review
0 helpful votes
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May 16th, 2024
Verified purchase

A group of 12 enjoyed a relaxing weekend away. This house had everything we needed and was located by the beach boardwalk for easy access. Clean and well kept. We would book again for future trips.

Thumbnail of user richardr4100
California
1 review
0 helpful votes
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May 20th, 2024
Verified purchase

Finding a VRBO property in the middle of Pt Loma is fabulous. Great restaurants, marina facilities, views, ambiance,all within walking distance and only 10 minutes from the airport!

Thumbnail of user jeffk1488
Canada
1 review
0 helpful votes
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May 2nd, 2024
Verified purchase

Seamless. All questions and requested amendments leading up to dates were handled both promptly and as requested. Property and owner contact info was pretty much as advertised. Couldn't have asked for more.
Jeff

Thumbnail of user johnp7662
Canada
1 review
0 helpful votes
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April 22nd, 2024
Verified purchase

Home was super clean and organized…pretty much everything a family would need to enjoy a beautiful backyard with Salt Water Pool! Evolve was accessible, helpful and timely in answering any questions…great experience…thank you!

Thumbnail of user emmyl18
Washington
1 review
0 helpful votes
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April 22nd, 2024
Verified purchase

Perfect location. Hot tub needed to be badly cleaned. The home lost power our second day and after trying to reach the property manager twice, we never got a response. Power eventually came back on. Evolve never bothered checking to make sure we had power returned. Had we received any form of communication from them, I would have given this listing a full 5 stars.

Thumbnail of user brockief
Kansas
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

Every time I had a question, someone answered promptly.
No surprises. Information given is what happened.
Condo was clean and perfect for our needs.

Thumbnail of user mollya146
Washington
1 review
0 helpful votes
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April 28th, 2024
Verified purchase

We enjoyed our stay in Lake Havasu. The house was incredibly clean and we were surprised to be gifted with a snack basket. The views were incredible! We took the advice in the Owner's Manual and hiked Sara's Crack. Out group of 7 people ranged from age 11 to 47 and we climbed down a rope and walked through cold water at one part of the trail. We loved it!

Thumbnail of user johnp7663
California
1 review
0 helpful votes
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April 22nd, 2024
Verified purchase

Very clean and spacious property centrally located within 15-20 min of beach. Owners and staff were very attentive and went above and beyond to correct an issue we had. Had all the amenities of home. Would definitely stay here again if needed.

Thumbnail of user elizabetha1270
Virginia
3 reviews
0 helpful votes
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April 22nd, 2024
Verified purchase

With multiple food allergies I need a kitchen for even brief stays. Although the cookware was limited,it was enough to produce duck confit and lovely grilled fresh fish. Beds were comfortable and so was the overall house. Short walk to beach….because everyone needs a little exercise!

Thumbnail of user reneeh722
Virginia
1 review
0 helpful votes
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June 24th, 2024
Verified purchase

Made it easy to contact someone to answer last minute questions.

Thumbnail of user kellym2805
North Carolina
1 review
0 helpful votes
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June 24th, 2024
Verified purchase

Evolve has helped me with any problem or question that I have had. Quick and kind customer service!

Thumbnail of user michellee1728
Curacao
1 review
0 helpful votes
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April 25th, 2024
Verified purchase

Evolve does not respond to emails at all, thankful I only dealt with thr house owner who was extremely helpful. I sent evolve an email and they did not care enough to respond. Why would I want to deal with them again? The answer is I would not.

Thumbnail of user ashleyt865
Evolve T. – Evolve Vacation Rental Rep

Hi Michelle - we're very sorry to learn about the trouble you experienced communicating with our team! We're glad to know the owner was able to assist, as they are typically the point of contact for guests. Please also never hesitate to reach out to us at 877.818.1014 if you experience delays via email and chat. Thank you for your feedback and for allowing us the opportunity to host your stay.

Thumbnail of user tayloraustinmitchell
Wisconsin
1 review
1 helpful vote
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April 16th, 2024
Verified purchase

No guarantee - I had a booking reserved for over a year and they called the day before arrival to say the host was cancelling. We had it reserved to watch the solar eclipse - by then everywhere else was booked or charging incredibly high prices. They gave a refund and mentioned other locations (for 2x the price) but made no efforts to adjust the price or make amends for the last minute cancellation. We were left without a place to stay.

Update - the owner of the replacement place I booked through them just emailed me to cancel that one as well. He said he didn't know why it was still listed, it was sold months ago. Evolve cannot be trusted to provide a reliable booking.

Tip for consumers:
I had to pay upfront and my reservation was non-cancellable after a certain point, but they reserve the right to cancel on me at any time with no recourse.

Products used:
Cabin reservation

Thumbnail of user ashleyt865
Evolve T. – Evolve Vacation Rental Rep

Hi Taylor - we appreciate your review and are incredibly sorry to hear this has been your experience as a guest with Evolve. We took some time to dig a bit further into your booking and see that the original booking was canceled due to the owner moving to a local management company that was unable to honor existing bookings. We are even more disheartened to learn that the alternative booking fell through as well. Regardless of reason for either of these cancellations, this is not the experience we aim to provide for guests and we are terribly sorry we missed the opportunity to host you. We have shared your feedback with leadership members that oversee guest experiences and are actively discussing ways to make improvements to the way in which cancellations are handled and even better, avoided. Again, we appreciate your feedback on the matter and wish you the very best moving forward.

Thumbnail of user heatherw1654
New Jersey
1 review
0 helpful votes
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April 22nd, 2024
Verified purchase

The condo was very clean, inviting, and comfortable. It had all the necessities to make it feel like home- especially when cooking an Easter dinner. The location was perfect- close enough to downtown CDA but enough distance to not hear too much noise at night. I would absolutely stay again and again :)

Thumbnail of user sarahm3950
Rhode Island
1 review
0 helpful votes
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April 23rd, 2024
Verified purchase

We had a great time in Gambier visiting our son at Kenyon college. The location was perfect. The house was very clean, and stocked with everything you would need. We would love to come back and stay again.

Thumbnail of user kellys2542
Hawaii
1 review
0 helpful votes
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April 25th, 2024
Verified purchase

This is my 1st vacation rental as a new landlord, was referred by my friend who has been doing this for a while now, and from the beginning, Evolve's process and communication has been superb! I couldn't have done this without you. Thank you Evolve for your dedication and streamlined process to make this stress-free as possible!

Thumbnail of user lindas6723
Massachusetts
1 review
0 helpful votes
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April 16th, 2024
Verified purchase

We loved this house, particularly the open plan living/dining/kitchen area and the great outdoor space. I was initially concerned using Evolve because I am used to renting direct from owner, but both owner and host were accessible and responded to my requests.

Thumbnail of user alices1096
California
1 review
0 helpful votes
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April 14th, 2024
Verified purchase

The only reason I didn't give it a five star was because a stray dog for some reason has been here and barking at 4:00 in the morning. Not sure whose dog it is as it didn't have a collar. Friendly dog though. We didn't feed it or give him water hoping he would go home. The parking is up a hill so it would be hard if you had more than one boat to hook up to electric. The place is exactly as listed.

Thumbnail of user cameronh610
Canada
1 review
0 helpful votes
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April 14th, 2024
Verified purchase

The home was clean and comfortable. Great location to everything that may be required with easy access to all major routes in the area. Park area right behind the property was perfect for walking our dog. It was very clean with everyone picking up after their dogs have done their business. We would rent this property again.

Thumbnail of user davidw7260
Colorado
1 review
0 helpful votes
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April 11th, 2024
Verified purchase
• Updated review

As an owner, I switched to Evolve after being with another company for a few years. My income went up dramatically the first year I was with Evolve. Also, their communication is very prompt and helpful. I would highly recommend that other owners use them.

Very satisfied owner
November 23rd, 2023
Verified purchase
• Previous review

I love their model which blends owner independence and service. Keeping the fees to 10% is vital for me.

They have always been prompt and helpful.

Reason I chose this business:

Low fees and they get their homes rented at higher rates.

Service

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Thumbnail of user ashleyt865
Evolve T.
Typically responds within 25 days

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