Evolve Vacation Rental

I just had a question about a guest and if I could block someone or not. My question was answered quickly. So far, my interactions with communications like this have been answered quickly. I'm happy about that.

We recently stayed in a VRBO property that Evolve managed, and we had a wonderful experience. The emails after booking were prompt and very detailed, and the property and process for check-in/check-out/accessing amenities/issues went exactly as outlined. Would recommend Evolve to any property owner.

Rented a place in Peoria, AZ last year. Description said Golf Haven. This is why I rented there. To golf (which was not disclosed), the membership fee was around $8,000.00. Was not going to pay that for a couple month snow bird visit.

Working with Evolve Vacation Rental was a very pleasant experience and made our vacation to the Pines totally worth it. The home was exactly how it was advertised and we found the property clean and very comfortable. Evolve left great directions on how to access things and their follow up was courteous and with no delay. Thank you again!

I was looking for a fun place to stay with my daughter for a weekend that we were doing a college campus tour in Cookeville when I came across this adorable little house. We had such a great time at the little blue cottage on the river and everything was perfect. We appreciated the professionalism and kindness of the contact as well as the Evolve team. Everything was great, we recommend using Evolve!

Evolve Vacation Rental Management Company is an incompetent, poorly organized online marketing platform. They don't provide any service to the homeowner besides advertising the property and collecting extra fees for no management service provided. Don't be fooled. It is not a management company. On top of that, they trick the homeowners. They don't have proper protection from the guests who use the house and don't want to pay. They also do not pay the damages claims as promised. It's just a marketing tool they use to get money from the travelers and the owners of the houses.

The cabin is great it has pretty much everything you need the only bad thing about the cabin are the twin beds you can feel the springs and very uncomfortable to sleep in other then that great cabin

Booked a stay with them for a condo on Airbnb... listed as a nonsmoking property but recent reviews complained of terrible cigarette smoke in unit. Cancelled reservation and will not refund deposit. False advertising and hazardous to their guests. Will not respond to calls or messages.

I rented a property through VRBO and started getting email from "Evolve". It was a little bit confusing who Evolve was in relation to the property I rented. It would be helpful if there was text clearly and boldly posted on each VRBO property that has a connection to Evolve so that when I receive emails, I don't think it's spam. If I rented through VRBO why am I now dealing with Evolve. Very confusing.

I wrote and I want answers why this women would give me a bad rating and say my lock didn't work. You all give the code. I have not heard back from anyone. I have no bookings in October. I am totally upset.
I can barely pay my morgage

This business is a ridiculous cookie-cutter, policy not people company. They claim to have your home booked as much as possible, but if quantity over quality is important to you, then they will rake your property over the coals. They booked my property for half of what I could rent it, then they booked it for max people for the lowest rate.
Yes, they can rent your place for less than motels rent their rooms. If you value your property, manage it yourself. If you want complete hands off and watch your property used and lose value, Evolve will help you lose.

Excellent response to all questions and concerns. My questions were answered with sound advice that resulted in a positive outcome without any issues with the guest

I have been an owner Dealing with evolve vacation rental. First of all I have never experienced such poor customer service and poor communication. During the pandemic I lost some reservations due to cancelations. Evolve never gave me any warning and simply debited my account without any notice. In addition I've had Evolve book people with fraudulent credit cards and debit my account without any notice. From the beginning they lied to me about how much my property would rent for. Originally they said I could get $500 a night for a 7 bedroom 5000 ft² house. In the end I got $250 a night Their damage insurance coverage is a joke. I have claims that have never been paid on. They give stupid excuses or flat out lie to me. This is a terrible company I would never recommend to anyone. Avoid this company at all costs.

All you get is charges as the property owner. Evolve rented my property and the Guest trashed it and they do not cover the cleaning and damages. They give you run around even though they charge the guest for CLEANING AND DAMAGES

Do NOT hire this company to manage your vacation rental. Their customer service is AWFUL! They over priced and then under price your listing. They allow cancellations and don't charge the renter anything when canceling the day before. They canceled all of my bookings and then charged me! Absolutely terrible!

I rented a cabin on vrbo that is managed by evolve. I fractured my wrist at our rental because it wasn't shoveled. I have yet to receive any communication from their insurance claims department to discuss my injury. I have had to chase them down and my claim has just been pushed aside. I have been told multiple times that someone will contact me and no one has. Stay away from either company!

Evolve is our rental company used for our vacation home. The experience has been great, they are easy to deal with. They pays us in a super timely way. We are very satisfied with their services.

As a homeowner of vacation rentals I have been incredibly disappointed and angered by Evolve. They have been insulting and are legitimately excited to give away my income to fraudulent vacationers. I would never ever recommend Evolve to anyone who wants to have a successful short-term rental business.

Business has been extraordinarily slow. My life has been very fast & full of many tasks & responsibilities. I finally took the opportunity to look at various websites to see the information listed. One of the ladies that worked for me, went online to review postings Info & discovered errors.

I finally took the opportunity to look at various websites to see the misinformation on the sites.

After receiving a good email stating that the problem was corrected. I was delighted.

The next day I got an email from Fabu with very confusing & disturbing information. It blew my mind.!

Therefore, I & spoke with Allison one day &, on another day spoke with one other whose name not remember. They both took care of me.

I've been assured that everything will be taken care of & they'd follow up with various sites to have the information corrected

Our stay in Wyoming was exactly as it was listed. Beautiful view of the Big Horn basin and lots of wild life. We knew we would be in the country, expected bad internet and to our surprise we had GREAT service. The bedding and linens were amazing, we were very comfortable. It was an extremely hot week to be there and the AC kept up. Our kids came out the 2nd week and we all had a great time exploring Shell Canyon, Yellowstone, Big Horns and spending time with our family that live in Basin. Very quiet, remote and if you are looking for down time this cozy cabin is great!

Overall it was a good experience. It was a longer process than I had anticipated because Evolve would not even schedule the photographer until the tub was actually in and that meant waiting a week until after the tub install to do that step. And, the listing couldn't be changed to reflect the installation of the tub until after the photos had been taken and submitted to Evolve. We probably lost about three weeks of potential guests due to the delay. But, while there seemed to be unecessary delays, everyone was professional and the photos and listing are nice. Thank you.

We are so glad we decided to go with Evolve. We receive so many more bookings and they support us as owners 100%! We receive immediate attention whenever we call. Evolve has also provided a fair solution to us as owners as well as to our guests. Not an easy task! Thank you!

I love Evolve. The three things I love most are the collection/distribution of revenues/taxes, the damage protection, and the phone connection to a live person.

However, I have one MAJOR grievance with their policy of allowing guests to out-right lie about their experience. To say untrue things about the property is simply not acceptable. And while I can rebut their comments, my Star Rating still takes a hit. I hope Evolve will review this policy and come down a little bit more fairly toward the homeowners.

Here is the objectionable policy:
"Listing sites will not remove a review simply because of a low rating or because it contains inaccurate information. Guests are allowed to share their opinion and describe their experiences however they feel it happened."
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Also, because I work with one of Evolve's major service providers, we set up new homes that are coming "on-line" with Evolve.
Because a home is new, and has not gotten ratings yet, we feel that ratings should be held back until a certain number of ratings come in, i.e. 5 or 10 ratings. Then all the ratings should be averaged together and dropped onto the listing. This prevents a low rating in the very beginning from adversely affecting the new home. They do this in other industries. It shows "too soon to be rated" instead of stars. This would help insure the success of our service partners, homeowners and Evolve.