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Evolve Vacation Rental has a rating of 4.3 stars from 895 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Evolve Vacation Rental most frequently mention customer service, rental property, and timely manner. Evolve Vacation Rental ranks 3rd among Vacation Rentals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 25 days
Room was great, no problems there. My only complaint is that I tried to contact the owner several times prior to stay to get more detailed info about amenities in the apartment and I never got any response until after our stay was already done:( Otherwise - all good
The evolve platform is dated as it doesn't allow constant adjustments. Communication with Evolve is terrible. You rarely, if ever, speak with the same support person. I have a private company that charges 15%, which does not include cleaning fee, and the company does everything. Evolve is a joke.
We had a guest cancel two days before Christmas, ( day they were supposed to check in) and they receive a full refund from Airbnb, our management company Evolve did nothing about this! Our property is $600 per night at a non-holiday rate. To allow a guest to block a booking calendar for two months and then back out at the last minute and receive a full refund is a slap in the face to property owners/hosts!
Our property books every holiday for the last 4 years and now our home sits empty because of a last minute cancelation with a full refund. This is 0 support for hosts, allowing guests to manipulate the system if they choose. A 50% refund should the max a guest should receive for a last minute cancellation.
Airbnb and Evolve will never support a host yet hosts are the backbone of their business. We have been hosting 2 properties in Philadelphia for over 4 years, if you aren't ready to do all the leg work yourself in vetting guests you will have issues with hosting on Airbnb/Evolve.
You do NOT want to do business with this company. I have had my vacation rental listed with them for almost two years. My rental is owned by my IRA which means that the rental income has to be deposited in to the IRA custodian account. Evolve was able to handle this for a year and a half but now say that they can't deposit to an IRA custodian any more and are canceling my listing. Horrible, non-progressive company who cannot seem to work outside of the box in pursuit of resolution to system processing issues. HORRIBLE!
We rented a house in Palm Desert for the month of March and it was a HUGE disappointment.
The place was a dump and I am angry.
They would not heat the pool as they said it was too expensive BUT we rented because of the swimming pool.
False advertising and we paid $8,000,00 US and $11,000.00 Canadian. Shame on YOu!
Tip for consumers:
Forget it
Products used:
Pardon??
Evolve does nothing to manage the property. They don't even help if there is an issue. They take 10% from the owner's split and 10% from the tenates split. When there is an issue, they pass it back to you to deal with. You are better off renting the home directly through a VRBO or Airbnb. Don't give them your money since they don't do anything to deserve it.
Evolve took the time to solve my issue and very promptly…… but they didn't know I had a problem? I stumbled upon my listing being suspended on Ary b n b by chance
Spending quality time with the family around the lake atmosphere.
I have only been an Evolve client for 5 months but in this short time I have been very satisfied with their service. We had an issue with a renter who wasn't satisfied with the resolution to a problem and Evolve handled the situation very professionally and in a timely manner.
A renter checked in and found that for some reason our plumber had turned off the water (winterized) our home in the mountains. We had it turned back on within 90 minutes which resolved the issue but the renter wasn't satisfied and wanted a full refund for the entire 4 day booking. Evolve made a recommendation to us as how to satisfy the customer in a fair and equitable way. They handled the issue and responded with our approval.
My niece has been a client of Evolves for 4 years and she has been very satisfied. She recommended Evolve to us and we have been very happy with our choice to have them manage our rental property.
This company deserves negative stars. I wish I would have read all these negative reviews prior to booking. This company is a SCAM. I had a sudden surgery that limited me to attend my stay at one of there Airbnb's and they declined my reimbursement. Mind you the place had already been re-rented out for new years at double the cost within hours of canceling. GREED IS UGLY, upon booking it stayed a FULL REFUND was eligible within a 48 hour notice. I let them know 3 weeks prior. DO NOT BOOK WITH THESE PEOPLE.
Only one (1) booking. And, just started with you last month. So, I don't know the advantages yet.
Hi Terry! Thank you so much for taking the time to leave a review, despite the short time we have been partnered. We hope the onboarding process was smooth. We're excited for this opportunity to work together and are here any time to support you!
From booking, to check in, to check out, a dream! The ultimate professionals. Communication was impeccable! Thanks, will use again.
This company is horrible to work with. They canceled the stay with just a day or two notice just to spite the owner. They ruined a large family's stay for the summer. Any company that would do this is unethical. We will be sharing this with our networks far and wide. Do NOT book with this company, you will regret it.
Hi there - we're sorry to hear this was your experience. We can assure you that it would never be our intention to cancel a booking to spite an owner. There are many penalties involved with cancelling a reservation and we do everything within our control to avoid cancellations. We'd be happy to look further into your reservation and provide more information on what happened, but we do not currently have enough information with your review to do so. If you'd like to chat further, please feel free to reach out to us on our social media channels and we're happy to dig a bit further into this.
Good house good location. Quiet neighborhood. No issues. Easy parking access too. Nice accommodations.
I really enjoyed my stay in Ocala. The rental is cozy and clean with an off grid vibe. I felt comfy, and my stay was so much more affordable, thanks to booking this fully equipped home.
We stayed with our parents and the house was comfortable and pretty. So convenient to all we wanted to do in the area. Check in was easy and directions/instructions were clear.
I booked a house in Toquerville UT with this company through airbnb. Due to weather, I had to change the booking. I was 3 hours late of the 48-hour period for rebooking. Because of this, they would not work with me at all. Therefore, I lost the entire amount of the reservation cost due to 3 hours! It was incredible. They wouldn't even let me rebook to any other date (I was extremely flexible on the rebooking). Nor would they refund me any portion of the cost. With so many other vacation rentals available in the area, I recommend that others go elsewhere. This company will not work with you at ALL if there is any change of plans. This was the worst customer experience I've had in a very, very long time. This company is more interested in profit than in doing the right thing with its customers.
Hi Jan - thank you for taking the time to share your frustrations with us regarding the cancellation policy. We do our best to work with both the guests and the homeowners in these situations to offer flexible options, but unfortunately do have to maintain our policy in most cases to ensure the homeowners do not lose the income for the dates that have been booked. We appreciate your feedback on how this has impacted your experience and will be sure to share your review with our team.
Our questions were answered promptly and everything was taken care of quickly. Easy to book. Fabulous place.
One of those rare times that the home was better than the pictures! Great house great location and so very close to all the fun Brenham offers!
We enjoyed our stay at the Mermaid House thoroughly. Communication with the Evolve Team and the owner was outstanding and very clear. We highly recommend.
The last tennants that were in my condo smoked on the lanai when it is clearly marked in out condo listing that smoking isnt allowed anywhere in our unit. When I called Evolve to complain they just said theres nothing they could do about itthere should be an additional charge to the tennant to pay for extra cleaning as I had to pick up cigarette buts and burnt match sticks from the lanai floor.
The property was everything that it was advertised to be. The decor was phenomenal and our stay was exactly what we needed.
Communication was very timely and helpful leading up to and throughout the rental experience. There were no surprises, which was comforting. Would definitely recommend.
Evolve has been very streamlined and good customer service - still trying to work out why diff platforms charge different nightly rates and hosts get the fixed rate set with evolve
Part of issue resolved - but representative could not answer why there are different rental rates on vrbo and airbnb and we only get the set rate
Recommendation
Walk in the door & see the lake, just beautiful. Can see from almost all windows & doors. So relaxing.
Challenging but positive.
The staff (customer service) that has worked with us from the start till where we are now have answered all our questions in a timely fashion.
Very positive. Any questions we've had with getting started, Customer Service got back to us within 24 hours with an answer.
Because Evolve fit our need. Also talking to Hannah Nedweski, Evolve's Vacation Rental Advisor added a personal touch to a business prospect.
Gain trust and grow your business with customer reviews.
Hi there - first and foremost, we are sorry to hear that you had an unexpected surgery and hope that you are in good health since reaching out about your frustrations. Second, we do apologize for any confusion regarding the refund eligibility window and would like to clarify that "within 48 hours" refers to the two days following the time the booking was confirmed. We do our best to work with both guests and owners in extenuating circumstances to reach a fair resolution, and while we understand this is not the outcome you were hoping for, our team did stand behind the cancellation policy for your booking and we unfortunately are unable to offer further resolution at this time. We appreciate your feedback on how this has impacted your experience with Evolve and will be sure to share your review with our wider team for visibility on the matter.