• Evolve Vacation Rental

Evolve Vacation Rental

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Overview

Evolve Vacation Rental has a rating of 4.3 stars from 895 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Evolve Vacation Rental most frequently mention customer service, rental property, and timely manner. Evolve Vacation Rental ranks 3rd among Vacation Rentals sites.

Proactively asks for customer feedback

This company responds to reviews on average within 25 days

Positive reviews (last 12 months): 87.2%
Positive
602
Neutral
19
Negative
69
117
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How would you rate Evolve Vacation Rental?
Top Positive Review

“Stay in Juneau”

Vicki L.
8/22/24

Room was great, no problems there. My only complaint is that I tried to contact the owner several times prior to stay to get more detailed info about amenities in the apartment and I never got any response until after our stay was already done:( Otherwise - all good

Top Critical Review

“Not worth it”

Shane R.
9/6/24

The evolve platform is dated as it doesn't allow constant adjustments. Communication with Evolve is terrible. You rarely, if ever, speak with the same support person. I have a private company that charges 15%, which does not include cleaning fee, and the company does everything. Evolve is a joke.

Reviews (895)

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Reviews that mention popular keywords

customer service (72) management company (25)
Thumbnail of user susanb6038
Pennsylvania
1 review
0 helpful votes
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February 6th, 2024
Verified purchase

The property was awesome! Brand new and tastefully decorated. The owners were just as awesome as the property!

Thumbnail of user tammys1627
South Carolina
1 review
0 helpful votes
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January 22nd, 2024
Verified purchase

Easy process to book condo. Condo was just as describe. Everything went very smoothly. No issues at all.

Thumbnail of user dianel1756
Arizona
1 review
0 helpful votes
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November 26th, 2023
Verified purchase

For the most part when I contact EVOLVE with a question or problem it is handled thoroughly by the first person that contacts me. Very rarely do I have to keep pursuing the individual.

Reason I chose this business:

It totally streamlined the guest process from registering through payment. I did not need a credit card machine and don’t have to worry about fraudulent activity when it comes to payment. If anything is broken or destroyed EVOLVE quickly resolves the issue and reimburses me. Also, EVOLVE contacts my cleaning people when a guest reserves my property. EVOVLE is the closest thing to a property management company as there is. All my homes (5) are with EVOLVE. They do a GREAT job.

Service
Thumbnail of user robind780
Minnesota
1 review
0 helpful votes
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August 10th, 2023
Verified purchase

You all do a fantastic job. From helping us prepare the property for rent, to helping us support our customers -- you are all knowledgeable, caring and professional. We really appreciate you!

Thumbnail of user rebeccab2739
Louisiana
1 review
0 helpful votes
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February 4th, 2024
Verified purchase

We enjoyed our rental, booking with evolve was easy. Our unit was easily accessible and was comfortable for our family. We will def book again!

Thumbnail of user andreajoyce
New York
1 review
1 helpful vote
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May 26th, 2023

We are so unhappy with evolve. They will not market you unless you lower your price. We love our home and don't want it trashed. Be careful. They will not do what they say.

Tip for consumers:
Beware

Products used:
False promises

Thumbnail of user ashleyt866
Ashley T. – Evolve Vacation Rental Rep

Hi there - we're sorry to hear you are anything less than satisfied with our partnership. Please know that our marketing strategies are separate from our rate setting. We can assure you that we will continue to market all of our properties while we work with you to ensure we are setting rates that maximize bookings and income for your listing. While we do use a dynamic pricing tool, you are able to set a minimum nightly rate. Please feel free to reach out through your owner portal at any time to discuss performance and we are happy to support you.

Thumbnail of user shadrah
Ohio
1 review
0 helpful votes
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December 2nd, 2023
Verified purchase

We enjoyed our stay! The condo has lots of amenities and a beautiful view of the mountains from the living area and balcony! We will definitely go again.

Thumbnail of user elizabethr2756
Virginia
1 review
0 helpful votes
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March 5th, 2024
Verified purchase

Great house and wonderful communication!
Thank you for letting us stay in this beautiful house

Thumbnail of user walterc618
Arizona
1 review
0 helpful votes
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January 19th, 2024
Verified purchase

Great trip, the accommodations were perfect. The guest hist was awesome and took care of our every needs

Thumbnail of user kennethc1021
Texas
1 review
0 helpful votes
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August 24th, 2022

Do not use this property management company. We were specifically told on the phone that there was no contract and we could leave the company anytime if were not satisfied. Ha! We were trapped.

Tip for consumers:
Don’t listen to the person on the phone who is selling you a product that doesn’t exist. Do your research

Thumbnail of user williamk2713
Colorado
1 review
0 helpful votes
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February 1st, 2024
Verified purchase

We had a great stay. Beautiful views. The unit was clean, well maintained, had everything we needed. We would definitely stay here again.

Thumbnail of user donnas3002
Tennessee
1 review
0 helpful votes
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June 27th, 2022

We needed our host, could not reach him, reached out to Evolve. The Evolve rep said sorry, she would try to reach the host. She didn't reach him and she never followed up. It was a totally frustrating and disappointing experience and I'll never use Evolve, VRBO or Host Danny Harkins (595 Pisgah Rd in Andrews, NC) again.

Thumbnail of user terryh1470
Pennsylvania
2 reviews
0 helpful votes
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January 19th, 2024
Verified purchase

The whole experience from beginning to end was seamless. The property was clean and well equipped. There were absolutely no negative issues.

Thumbnail of user michelles4471
Massachusetts
1 review
0 helpful votes
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January 29th, 2024
Verified purchase

We were disappointed, the dishwasher was leaking. We called the maintenance company and they did not have anyone to fix it.

Thumbnail of user ashleyt865
Evolve T. – Evolve Vacation Rental Rep

Hi Michelle - thank you for taking the time to share about your experience with us. We're sorry to hear that the issues with the dishwasher were not resolved during your stay and hope you had the chance to let your guest contact know about your concerns as well. We hope that you were still able to enjoy your stay despite the leak and hope to have the chance to host you again soon!

Thumbnail of user williams6807
Connecticut
1 review
0 helpful votes
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December 22nd, 2023
Verified purchase

The house was just great. It met all of our needs for a family Thanksgiving gathering. We would certainly consider renting it again next year.

Thumbnail of user jerryo308
South Carolina
1 review
0 helpful votes
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November 6th, 2023
Verified purchase

Evolve has been great helping and coaching me get my house set up and renting. The entire evolve team was great. Couldn't have have asked for a better start getting the house renting the first month.

Reason I chose this business:

Wanted someone to help and assistance getting started.

Thumbnail of user sherris488
Illinois
1 review
1 helpful vote
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March 10th, 2023

Owners of Short Term Rentals BEWARE. Evolve representatives are not professional and have hidden behind vague statements of "potential discrimination" and "we cannot require or ask guests to send their ID's prior to checking in, as many guests may feel uncomfortable in doing so, and we want to ensure they have the most positive experience they can" so Owners beware. Evolve will NOT enforce your house rules when it comes to: a) guest ID verification (but they will tell you that you can do it if you want); b) pet fees (unless you report it to Evolve after a guest checks out); c) number of guests allowed in your home; or parties or large gatherings just to name a few. You are definitely on your own and they imply you are getting a great deal from them because they only charge you 10% fee for bookings but what they don't tell you is that they charge another 10% "guest fee" to your guests for a total 20% management fee and FOR WHAT? And to top if off, Evolve charged me a $250.00 cancellation fee for a guest that failed to provide their photo ID to me prior to the check-in date. RUN. JUST RUN from this company. Find someone local with cleaning and maintenance workers that are reliable. You will thank me later.

Service
Value
Quality
Thumbnail of user reissval
Texas
1 review
0 helpful votes
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March 31st, 2023

We booked a rental through VRBO that was managed by Evolve. It looked like it would be the perfect getaway for us. We took off work, cleared our schedules, and drove all the way out to the rental in the next state over...only to find out that Evolve had canceled our booking right before we arrived due to a flooding issue. From the timeline I've gathered, they could have notified us before we'd left our home and driven hours to get there, but they waited for some reason. Evolve customer service's response was basically you're SOL. They didn't help us find a new place to rent for our vacation, they didn't help us find a hotel room in a nearby city, and they didn't offer a discount on our next booking. Nothing! We had to turn around and drive all they way back home. They said they would issue a full refund, but we've only received a partial refund and are fighting with them to get the cancelation insurance refunded since we didn't cancel the booking. So, our vacation was ruined and we're out gas/time/money to get there. And we might not even get our money back! I highly recommend everyone AVOID Evolve managed properties. I don't know what they do for the rental owners, but their customer service for renters has always been horrible and this time it went beyond. We definitely won't be renting an Evolve property in the future.

Service
Value
Returns
Quality
Thumbnail of user darrylw152
Florida
1 review
1 helpful vote
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September 1st, 2022

Trusting Evolve to manage my vacation rental was a huge mistake. The owner support is beyond incompetent. There's zero protection or support when guest damage your property. Evolve says you're protected up to $3k for damages but consequently Evolve makes it so difficult to proof your claim, and the run around, I just gave up and took the lost. Further, Evolve has such a small foot print in the vacation rental market, Evolve depends on ABNB and VRBO for your rentals. So, use ABNB or VRBO to list your property. These organizations have a much better infrastructure and owner support departments. At the end of the day, avoid Evolve like you would the plague. My personal unsupported lost is over $6,000. My involvement with Evolve has been 2 seasons equaling 8 months. My property only rents during the warm months due to its location in the mountains of PA. Look for a local management company if you can. I have and the smaller management organizations have the same access through the 2 giants in the vacation rental market or go with the 2 giants in the business to maximize your profit's, limit your damage lost, and get the owner support we property owners desperately need. Whatever you decide avoid Evolve like the plague. It was a horrible experience.

Tip for consumers:
I should have listened to other reviews.

Products used:
Vacation Rental

Service
Value
Shipping
Returns
Quality
Thumbnail of user dianak469
North Carolina
1 review
1 helpful vote
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June 24th, 2022
Verified purchase

DO NOT USE THEM TO MANAGE YOUR PROPERTY. Evolve is a nightmare. They will lie about all of the timelines to get your property live, they will price your unit offensively low, anytime you call them they will be extremely RUDE and act like THEY OWN YOUR HOUSE! Not to mention, anytime you have an issue they will call you back in "2-3 business days" UMMM WHAT? Oh and if you have a pricing issue---forget it! They'll call you in "6-7 business days" So your listing will take months to go live, and even if something is wrong, good luck speaking to someone about it. Oh and decide to give up and list it yourself? THEY WILL CHARGE YOU $250 to cancel (or $500, depending who you talk to) EVEN THOUGH THEY LITERALLY COSTED YOU THOUSANDS BY WASTING WEEKS THAT YOUR PROPERTY COULD HAVE BEEN LISTED. Please please please, learn from my mistake and RUN RUN RUN far away.

Service
Value
Shipping
Returns
Quality
Thumbnail of user johna5651
Pennsylvania
1 review
0 helpful votes
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March 6th, 2024
Verified purchase

This experience was just easy and great. Our house was just adorable and perfect.

Thumbnail of user ashleyb2229
New York
1 review
0 helpful votes
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January 22nd, 2024
Verified purchase

No need to write a long review for this amazing property. CLEAN! Great location! Pet friendly! Amazing! Lucky to have found this gem.

Thumbnail of user cristinac307
Virginia
1 review
0 helpful votes
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January 23rd, 2024
Verified purchase

We loved our stay! That property and home were beautiful & the managers were easy to reach. We would definitely stay again.

Thumbnail of user cynthiam2899
Washington
1 review
0 helpful votes
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March 1st, 2024
Verified purchase

The Evolve team was easy to work with. Will recommend to family and friends.

Thumbnail of user estherc283
Texas
1 review
0 helpful votes
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January 22nd, 2024
Verified purchase

The house and location were great. Communication could have been a bit better from the owner but overall a great experience.

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Thumbnail of user ashleyt865
Evolve T.
Typically responds within 25 days

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