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Evolve Vacation Rental has a rating of 4.3 stars from 895 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Evolve Vacation Rental most frequently mention customer service, rental property, and timely manner. Evolve Vacation Rental ranks 3rd among Vacation Rentals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 25 days
Room was great, no problems there. My only complaint is that I tried to contact the owner several times prior to stay to get more detailed info about amenities in the apartment and I never got any response until after our stay was already done:( Otherwise - all good
The evolve platform is dated as it doesn't allow constant adjustments. Communication with Evolve is terrible. You rarely, if ever, speak with the same support person. I have a private company that charges 15%, which does not include cleaning fee, and the company does everything. Evolve is a joke.
We booked through Booking.com and the property had dog hair all over it. We booked a week but stayed one night as my son has allergy-induced asthma so we had to check out early. He was unable to breathe and even had to stay at a hotel the first night, while I stayed with his siblings. We had to find a hotel for the remaining stay in Denver. We stayed 1 night of our 7 nights and got a $250 refund out of my $4k total stay. I disputed the remaining nights and the dispute was reversed as they provided a clause that the fees are non-refundable. This is a scam, they could care less about their properties and only strive to steal and retain money from families visiting with children (5 kids). This is a pathetic company, they even stated in the dispute that we accepted the $250 refund, how is that even possible? I will review EVERWHERE and dispute with AMEX again and again until it's solved. Booking.com will hear about Evolve and hopefully rip all their properties from the network to save future complaints. I hope the property owner, Yvana Chiha, catches on because she will end up leaving Evolve a review about how they screwed her investment up like many others have if these actions continue as they have with us.
The resolution is to refund the remaining nights and if this won't happen without legal action then I will contact my council and take it to the next step. I'm sure many others I find online would like to join in on a case regarding Evolve and its inability to perform to standards expected by the hospitality industry.
Tip for consumers:
RUN AWAY... FAST!
Setting up for my first vacationers was simple and easy! I knew exactly what needed to be completed for prepping and what was needed after the stay. Worked beautifully!
Clean, convenient support in display of my facility.
It was a great place and very clean, very welcoming and a great host.
Evolve had seamlessly handled every question and concern I have had while renting my home. I am completely satisfied with their service.
Tried to cancel due to sick child, wouldn't refund then we tried to go one day late in our rental and just skip then1st day and they said the property is not ready
We had a great experience. The cabin was clean and well stocked. We had a great time and would recommend to others.
Evolve kept me well informed of any and all info necessary along with weather conditions and road conditions
From sign up to marketing to guest contact management, they have performed as all the website info and materials said they would.
Nice place. Had a little trouble with the key pad
getting in but other than that no problems (living room TV needs work)
I have had a phenomenal experience thus far,with Evolve. We listed our property in September 2023. Since then we are staying booked and making money.
I chose Evolve because I stayed at one of their properties before and was very satisfied with the service.
This has been the worst experience of my life. I wouldn't recommend them to my worst enemy. I have never been treated like this in my life. A bunch of low life crooks
Tip for consumers:
Run , Don't bother ...a bunch of crooks
Products used:
None
Took my husband for his birthday. Exactly what I was looking for, close enough to everything but secluded enough for us to reconnect.
Beautiful place. Beachy theme. Great location. Vrbo and Spicer family were great.
The bookings have been pretty good. It has slowed down lately. The partner that was suggested had some issues with responsibility and drama.
A friend of mine, Ben Scripture, recommended Evolve.
Seamless getting to place, etc. Very enjoyable. We will use this for our future vacation rentals.
Everything as described, great communication, perfect experience.
Mother rented appt Vanderbilt in St Peters Mo contact Randy Lipton (never response) contacTED EVolvo/Lipton on numerous occasions for lack of RESPONDING to maintence concerns 99 year old appt hit 90 because Meslissa at Vanderbilt would not ok repair thank goodness we check on Mother daily ended Ill, of course moved her, upon moving early notice was given as directed apartment in excellent condition however when received final statement had fraudulent charges which they admitted where incorrect…did not credit back,, when I tried to contact Evolve/Lipton no response again! Well Mr Lipton I have networked….daughter with numerous buildings in chesterfield and St Charles county to stay clear of Evolve/Lipton.
Products used:
None
We had a great stay. The home had everything we needed! Super comfy beds too!
A guest destroyed my driveway. I filed a claim and it wasn't honored. Now my driveway is disgusting. Had to clean it 3 times and it's still not gone. All out of pocket.
We loved our stay! So clean and comfortable. We had no issues and loved the area
Very friendly and helpful for the situation. Very Satisfied with the company.
I made a reservation on July 22nd for a home in Pensacola from 815-8/18 and asked on that day if I could amend the dates if I was able to get additional days off. The answer was "Yes, if the dates were available". The next day (July 23rd) when I received confirmation of the reservation and learned I got additional days off, I submitted a request to change dates to 8/13-8/17, as well as sent a message via Airbnb (which was the site used) to let them know I had submitted the change and the dates were open. Yesterday on 8/7, I am contacted that my change was not accepted. The management offered no explanation. It took messages to the local POC, again to Evolve, and to the Airbnb liaison to get an answer back, and they finally offered a full refund (not yet received). I had asked multiple times that since I had made (and backed up with screen shots) the request for the change prior to the person who booked a few days ago, that mine should take priority, and instead of displacing me, they should displace them. No direct answer. Terrible customer service and left our family with no reservation 5 days from our vacation. I highly recommend NOT using Evolve.
Tip for consumers:
Do not trust this company to honor their contracts. Read the other reviews. This is not a limited experience. They are a stand alone, as well as on Airbnb and other vacation rental sites.
Products used:
This is a vacation rental company. I contracted for a stay, they said I could change the dates, then they cancelled two weeks later, within 5 days of the vacation.
Would prefer to just deal with VRBO. Too much duplicate information.
Gain trust and grow your business with customer reviews.
Hi Keith - we're very sorry to hear this has been your experience. Our teams are trained to handle each interaction with guests with care, while also upholding policies we have in place. We are sorry to hear of how the cancellation policy for your booking has impacted your trip and appreciate you letting us know how we could have improved your experience so that we can share your feedback with the rest of our team. Thank you for your review - we hope that your child is feeling better and that your family was able to enjoy the remaining days of your stay.