Overview
The company enjoys a strong reputation for providing clean, well-equipped properties that meet customer expectations, often enhancing family gatherings and vacations. Customers frequently praise the professionalism and responsiveness of the hosts, highlighting their accommodating nature and attention to detail. However, some concerns have emerged regarding rising service fees and a perceived decline in personalized service since the company's association with VRBO. Overall, while customer satisfaction remains high, addressing the fee structure and maintaining personalized support could further enhance the company's standing in the competitive vacation rental market.
This summary is generated by AI, based on text from customer reviews
I reserved a listing for 3nights. The site says air condition listed under the second amenity. I received an email the day before i'm supposed to go, Stating no air condition. I immediately emailed and said I have to cancel because I am very hot natured. After seven phone calls for the last five days, being left on hold multiple times for long periods of time, transferred repeatedly, being told to contact this person only to be told by that person they can't help me etc etc I am told I will not receive a refund. False advertisement as I took pictures of what the site says still says under the amenities IT SAYS IT HAS AIR CONDITIONING
Yet they still will not honor their mistake and give my $400 back.
Evolve has been very streamlined and good customer service - still trying to work out why diff platforms charge different nightly rates and hosts get the fixed rate set with evolve
People rented my house for a 3 day birthday party with 20 people with video proof... no ability to charge extra or take care of cosmetic/wear and tear stuff...
Sewer backup in 1/2 of the house. But evolve advertises that they "fully vet" their properties for a great experience. Try to call them? Hah. You get cut off. Try to Email them? Ha. No responses.
Can not describe how much Happier I am with evolved compared to our prior management company. Very responsive and set us up to get The most of our property
I have asked for specific details to accomplished like emails addresses and they have done what they wanted not what I asked for. So, they lost business due to poor performance like this.
Hi David - thank you for your review. We're saddened to hear that we are no longer working together for these reasons, but we do appreciate the feedback and are thankful for the opportunity to have partnered. We wish you all the best!
The house is very Clean. Fan in each bedroom and living room. Lot of TV channels. Easy to use. Cable TV requires the app on the living room TV. Lot of Internet Channels.
This house is close to the lake. You can walk or drive to the beach. Lots to do in AZLE.
The Staff was very helpful in retrieving left behind items.
Easy rental process, great communication prior and during visit….lovely well appointed condo. The garage was an added bonus.
Evolve has been a great partner for the last year. We have had consistent rentals and I love their reporting. They have also been very responsive to inquiries.
I've only had 5 bookings this summer through Evolve.
Their pricing is low compared to other booking sites. Performing very low in my opinion
We made our reservation on May 31st and it was for July 09th. It was a nice home in Maine. Few hours before we left our home in CT, Kelly and the team from Evolve called and cancelled the reservation. No compensations were made and no help was offered to find another place. One family drove from MD to CT to join us and our pets already checked in with sitters. Kelly and the team couldn't care less. They asked us to find another place, within hours OR cancel the trip. These people have no heart and they do not know how to treat the customers. At the end, they said they could send us ~ $ 24 as a compensation, and ignored all the emotional distress the kids and we all went through. Our reservation # ref:_00D60KZ9P._5004P1wT9Db
We rented a place on Dec. 19,2023 but realized we couldn't go up on the dates I chose so canceled on Dec. 20,2023. We looked at the credit card statement on Jan 30.2024 and realized we hadn't received our deposit. It took a few phone calls but eventually, they realized they had not refunded us and did so on Jan 30,2024. If we hadn't checked we would not have received our money back.
Hi Rebecca - thank you for taking the time to share about this experience with us. We sincerely apologize for the error and are very glad to hear that our team was able to make this right once you reached out. We appreciate your feedback and hope to have an opportunity to host a future stay of yours.
Finding a VRBO property in the middle of Pt Loma is fabulous. Great restaurants, marina facilities, views, ambiance,all within walking distance and only 10 minutes from the airport!
We were very pleased with the condo. It was very clean, like the decor. It is well equipped and has a lot of extra touches. They had games, TV's, and information about activities in the area.
The Evolve/VRBO platform is my go-to site for travel dates exceeding 2 days in one location.
Always great choices, good rates and transparency. And good communication.
We thoroughly enjoyed our time at the fire house. It is a great place with a fun, quirky vibe. It was clean and check in was easy. Definitely will be back.
We enjoyed our stay very much. It is located in a quiet and beautiful place but still close to Pigeon Forge. We would like to stay again some time.
Thanks the Andrews family
Evolve made everything easy, with every detail taken care of. Thank you for a great experience!
We could not have been happier with our stay at this house. Booking was easy, communication was great and the place was just as described. We loved the updates from evolve as our stay drew closer.
I rented a property through VRBO and started getting email from "Evolve". It was a little bit confusing who Evolve was in relation to the property I rented. It would be helpful if there was text clearly and boldly posted on each VRBO property that has a connection to Evolve so that when I receive emails, I don't think it's spam. If I rented through VRBO why am I now dealing with Evolve. Very confusing.
I love Evolve. The three things I love most are the collection/distribution of revenues/taxes, the damage protection, and the phone connection to a live person.
However, I have one MAJOR grievance with their policy of allowing guests to out-right lie about their experience. To say untrue things about the property is simply not acceptable. And while I can rebut their comments, my Star Rating still takes a hit. I hope Evolve will review this policy and come down a little bit more fairly toward the homeowners.
Here is the objectionable policy:
"Listing sites will not remove a review simply because of a low rating or because it contains inaccurate information. Guests are allowed to share their opinion and describe their experiences however they feel it happened."
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Also, because I work with one of Evolve's major service providers, we set up new homes that are coming "on-line" with Evolve.
Because a home is new, and has not gotten ratings yet, we feel that ratings should be held back until a certain number of ratings come in, i.e. 5 or 10 ratings. Then all the ratings should be averaged together and dropped onto the listing. This prevents a low rating in the very beginning from adversely affecting the new home. They do this in other industries. It shows "too soon to be rated" instead of stars. This would help insure the success of our service partners, homeowners and Evolve.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Jodi - thank you for taking the time to share about this experience with us. We'd love the opportunity to look further into the issue to learn more about the communication you've had with our team. If you'd like assistance, please feel free to message us directly on any of our social media channels, and we're happy to discuss the matter further with you.