Evri

EVRI changed name due Hermes being awful. EVRI are awful next day delivery 4 days overdue not delivered. I've been waiting on part for car stuck on ramp for a week incurring costs due directly to EVRI cretins in breach of contract do not use AVIOD CRETINS.

Keep on getting messages that delivery has been attempted but I've not been in (I have!) And there's no way of getting in touch with any human customer service!

On the first day of supposed delivery my package was lost and they refused to give updates in location and status of my package, it been lost for around 4 days

Absolutely rubbish. Tried to book for a return parcel to be picked up 4 days on the trot. Never turned up. Tried to talk to someone on telephone. Impossible. Terrible service. Avoid if possible

Absolutely shocking, delivered my parcel to the wrong address not even on the right street. Had a notification of delivery along with a photo of a woman's hand, half a door and no address.

The customer service Is totally useless
I cannot have my parcel at home because their couriers are not able to use even Google maps
Iost a parcel of 100 pounds just because I cannot communicate with them in anyway
When I try to use their chat box they cannot recognize my postcode
They pretend on phone to have the track number that has got letter (and I cannot dials letter even I tried to apply the T9 method) their email is broken
It seems they are just keeping the parcel for them

You would have thought they would have tried to turn things around.
New start and all that! Absolute useless tw@ts!
Nothing has changed and nothing will, we'll apart from me using them!

If you want your parcel insured I would look up on Google what this company insures
Because they will take your money no matter what and most things aren't insured.
Never use them its your risk.

Despite my stipulating my safe place AND downloading a photo of it, today EVRI, for the SECOND time has left a parcel at the side of the house in full view of the street. I have contacted the sender Cotton Traders and told them I will NOT be ordering from them again due to the poor service from EVRI

If you want your delivery on-time and for the company too follow simple instructions then DON'T use EVRI… Twice I get a message sating I wasn't in. Not surprising as I updated the app too say exactly this and ask for parcel to be left in our safe place which we have used for over 20 years yet now it cant be found. I think this company and its drivers have forgot what customer services is about. SO LET ME REMIND THEM. You provide a service. SIMPLES

They never delivered my parcel, I know because I see everything delivered at my address I have cameras, I asked for proof of delivery to locate the parcel, they showed a picture of my house, without a parcel, it was never delivered, I could have seen it

The worst delivery company. Paid for next day delivery a week ago- still waiting as is my 16yr old son for his birthday present. Do not use this company!

Horrible service. They lie about attempted delivery. No customer service - only a horrible useless automatic service that wastes your time:(
No consideration to the customer = future avoidance

Zero stars would be more suitabel.
I had a delivery scheduled for delivery on Sunday evening at 19:30 to 20:30, this was then changed to 18:30 to 19:30, come 17:47 I get an email saying There's a delay with your package. When looking into this it appears to have fallen off the face of the planet. The automated chat service claimed it would be delivered the next day, surprise, it never. Escalated the following day and still no parcel.
After 3 days contacted the merchant, Evri told them that they could not gain access to geo-fence and unable to gain access to the property perimeter and that they tried to deliver the parcel on the Sunday evening. The thing is that my perimeter consists of a low fence with a small metal gate that has no lock, furthermore there is a ring doorbell pointing at said gate and the path leading to it, this doorbell is set to detect any movement leading to the gate, any movement with the gate and also within the perimeter of my property. No movement detected as a result of Evri attempting to make delivery. Only footage during alleged delivery timings was the neighbors cat walking up the path. So if the camera can detect a cat I'm pretty sure it would detect a person.
Same poor service and lies as Hermes just re-branded and packaged differently.
I suspect an Evri driver now has a nice set of trainers to commit their crimes in.
Given the choice I would swerve this company, shocking service.

Not even worth wasting my time on this. So I'll just say; lost parcel, zero interest in customer service, and false promises along the way.

Truly hope they go out of business.

Dispatched Wednesday 23rd November for next day delivery and since Thursday24th November there has been no change to the tracking status.

Absolutely useless customer care system is automated and incapable of providing any info.

Now on 5th December they quite happily informed me they have lost the parcel, I have a bad review and an extremely unhappy customer but Evri don't give a damn.

This company are a disgrace and unworthy of your trust

AVOID AT ALL COSTS

They don't want to answer on The Phone, no have a e-mail adress, nothing good
20 days ago they lost my pachage
Please contact me evri *******@yahoo.com

Thieves and absolute disgrace to the whole parcel delivery industry - you should be ashamed of yourselves. I will never use this service again. Not only did my high value parcel has gone missing the second the driver picked it up, it is impossible to speak to anyone from this sham company to get any help. I tried calling, emailing, using their website service and you are dealing with chatbots. I was emailed upon my chasing initially that my parcel havent been picked up (although their tracker clearly stated it has been on the same day I dropped off!) I was promised I need not to do anything while they sort it and put it back on track to collect and deliver or I will get a call by 10am next day. Nobody ever called me after numerous requests asking to call me. They now sent an automated message to say my parcel is lost and I need to fill out lost claim form. The link to this form doesnt exist and I am suppose to fill it out within 14 days. It is a high value item I was sending insured through them to a customer, which not only makes me loose the earnings, get bad review and zero future business but also leaves me out of pocket with zero resolution with Evri. Avoid this company at all cost to save your the stress, time and money loss.

Apparently Evri attempted to deliver my parcel 3 times (never once left a calling card... so a bit dubious they even attempted), then gave up and returned my order to the sender. Each delivery attempt was during the day on a weekday. Thanks for that Evri.

The bosses at Evri might be lucky enough to not be at work on a week day, but the rest of us mostly are. That's EXACTLY why I have specified safe places on my Evri account, for parcels to be left elsewhere. I've nominated neighbours as well as a safe space. Makes no blummin difference, they ignore that and don't even bother to attempt either the neighbours or the safe place. Useless delivery company. Really, really unimpressed. Tried to make a complaint... seems they don't have customer service numbers (can't imagine why...) so all I can do is raise my complaint via a chatbot. Am unsurprised, 3 days later, to still not have heard a peep out of them.

Fortunately the sender (who unlike Evri DID bother to respond) has agreed to resend it, using royal mail instead this time.

In the future, whenever i buy anything online and I have a choice of sellers using different delivery companies, I will, even if i have to pay more for delivery, always buy from a company that does not use evri.

Tracking said there was an attempted delivery. I was in the house the whole time. This company needs to GO! Everyone needs to stop buying from companies that use these scammers for delivery.

Since Evri have become M and S's courier we had to cancel three orders. The items have been held at the depot for 7days. Use Royal Mail as inspite if strikes delivery has been regular

Update on your parcel
Good morning Gordon,
I'm Claire and I'll be taking care of your delivery enquiry.
Firstly I'm sorry we haven't delivered on time for you. I can see the reason for the delay is that the parcel missed the connection to the courier.
We are aiming to get your parcel back on track and delivered today.
I'll check first thing tomorrow that your parcel has been delivered. If it hasn't, I'll be in touch before 10am.
You don't need to do anything. I'll look after things from here. If you have any questions you can reply to this email & I'll be happy to help.
Kind Regards,
Claire
Evri Customer Services
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That isn't true is it, our parcel was already attempted delivery at our house on the 17th June, and they left a card say they would reattempt it next day, we have a doorbell video of him trying to deliver you had all week to reattempt but never once did you try,
We have waited in all day today for the delivery you promised but still no show, where does this company get off lying to customers and providing a very very poor service?
So what can we expect now, Another lie?

Definitely the worst delivery company in the world.
They are THIEVES and keep STEALING my parcels.
Their customer support is bad no way to speak with someone.

Avoid Evri