Evri

Evri is clearly disorganised and does not even know what its own drivers are doing. I have proof of everything I am saying here. I was informed by them, that my parcel was due to be delivered on Tue. 26th July, between 2 and 4pm. A little later, I was told it was "re-scheduled", to be delivered between 12:30 and 2:30pm. Later still, I was told it would be delivered between 6 & 8pm! It eventually turned up at 6:45pm, and I received an email (with a photo) confirming it had been delivered. But, the best part is this; today (Wed. 27th July, the day after it was actually delivered!) at 7:08am, Evri emailed me, to say the parcel would be delayed, saying "Don't worry, we will send you a message on Thursday 28 July 2022 regarding your delivery." When I clicked on the tracking button in that message (at 11:45am Wed. 27 July, the time of writing), I was informed "Update on your parcel
We're sorry we're not able to deliver your parcel today, but we will deliver it on the next working day." Therefore, evri is clearly a shambles, and this is solid proof of their incompetence. I would advise that, if you have the option, AVOID this outfit at all costs, and use another courier with a better track record. As I mentioned, EVERYTHING I have said here can be backed up with evidence, in the form of their own emails to me. This organisation is a joke, and clearly cannot be trusted with your deliveries.

I agree with all of the reviews, you rarely receive the things, they shouldn't be allowed to operate

This is my first time ever reviewing something online but there constant disregard for the customer, the lies, cheating and deceit and the lack of customer support is diabolical and i couldn't help myself but want to warn others
This is the third time evri have told me the tracking information on the website is not correct
The driver had marked a delivery attempt with a picture of his hand blocking the camera
Saying i requested send back to sender
The customer support representative i spoke to on the phone said he can see from the drivers tracker he was no where near my property and it was a mistake and it is going out for delivery today
This was 3 days ago
Still nothing and no additional phone calls

Last times they just apologised for loosing my parcel and said they will look for it and never heard back
They are the worst shipping company i have ever used
No wonder they needed to change their name from hermes they just keep making mistakes at the expense of others and do not care who looses out or what issues they cause

Said I got my package shoes a picture of my door with nothing on it, I've still to receive a reply from them

Came earlier than expected, great experience and was not too expensive, overall a great delivery company.

I want Brian Trower to read this message, Evri was ment to deliver my parcel on Friday 1st of July, a very important parcel, I tracked it alday on you app, then I get a message saying your parcel was delivered, it wasn't, no one came down my road at that time, I know this because I was waiting. Guess what, I tried to call, the automated robot asks for my tracking number, then says your parcel was delivered, and hangs up the phone, your online chat same thing! So my parcel was delivered right? Yesterday I get a message for Evri saying 'sorry buy your parcel was damaged beyond repair' and I should contact the sender to arrange a replacement, why should I have to chase this? So I have used yoir service twice ( not out of choice) and both times my delivery did not turn up, this is when yoi was Hermes, that time it took 3 weeks for the vender to refund me ( over 300 pounds) which where Christmas presents. 2 times I expected parcels from your company 2 time non delivery, changing your name does not improve the service, it just shows how awful the service is that you had to change the name, I never have an issue with any other delivery company, they are more expensive but you get quality service. Your company just lie,.

Change of name but not of service. Left my parcel outside and it rained, soaking it and wrecking the books inside.

Automated communication system is useless, website is useless, the only new bit is the name the rest is rubbish as usual

Nick Ramos, the local delivery driver for evri, rerurns my parcels saying I've refused delivery or he steals them.
Pointless attempting to call Evri.

Useless. Parcel still not delivered after waiting for 14 days. I'll never purchase from any retailer who uses Evri again. They are a joke.

H0011C*******686
Collected by our friendly local driver
Tracking info says no it wasn't
Talk to a human - automated phone system impenetrable
How can you operate a company like this

Delivery Made For You. If you like stealing parcels or having parcels stolen. Have you seen your own reviews? Thats 3 times now. This time tracked to LUTON depot a.£200 scooter. I await you guys to contact ME. Until settled... its SM!

Conner Dunne
Sick2Be Head Of Operations
Evri Full Of Thieves
Capitol House, 1 Capitol Blvd, Morley, Leeds LS27 0WH

Sick2Be Toni Denunzio Chairman
Evri Full Of Thieves
Capitol House, 1 Capitol Blvd, Morley, Leeds LS27 0WH

Sick2Be Oliver Houseman Director
Evri Full Of Thieves
2 Hollybush Close
Barrow Gurney
Bristol
BS48 3AG

Avoid using Evri at all costs! On 20th August I paid to have a small parcel sent from UK to Cyprus for repair. This was collected by a seemingly clueless driver who could not tell me anything about when it would be delivered and did not arrive with plastic envelopes to attach the custom forms, as other couriers usually do.
Weeks passed and I heard nothing about the progress of this parcel. The tracking info online only showed that the parcel had been collected. As the weeks went by, no further info was added.
I searched and searched for a way to contact Evri but could not find any phone number, nor email that I cold use to contact them. The only emails displayed were non-reply emails, and the online chat option would not accept an international tracking number. It seems tha Evri do not wish to have any contact with their customers!
In early September I launched an enquiry online and was notified - by an auto email, that a search would be made to locate my parcel, and that I would be notified by 30th September. By October I still had heard nothing. When logging on to my enquiry online, I saw that nothing has been found and that I am being asked to provide proof of collection, non-delivery, cost etc. Surely Evri already has proof of having collected the parcel?!
The parcel contained a medical device, upon which I rely for health reasons, and so I am desperate to have this delivered to the address to be repaired, so that I can have it back to use.
I am shocked and appalled at how dreadful the service has been and extremely angry that customer service / care is non-existent and that speaking to someone in person is not an option! Do not use this company! I am now at a loss about what to do to retrieve my pricey medical device and am distraught that it is most likely now completely lost.

Awful company parcel 3 days late so far and no update on tracking for 6 days a total joke of a company they should be banned from parcel delivery

Evri has an information rich landing page, with top news stories from around the web, which you can scroll through using the navigation at the top of the page.

Search results can be filtered into Articles, Quotes, Images and Tweets, and can also be shared on Facebook, Twitter and MySpace. You can either share the entire page of results, or one specific item from the list. Very cool!

Signing up for an account gives you the added benefit of following specific information streams on certain results. However, not all search results can be followed. So while searching for "Barack Obama" can result in a stream that can be followed, searching for "Obama" alone does not give users the same option.

Additional information about each search term will also be displayed on the page, but again, this is limited to certain results. Using the example of Barack Obama, additional information includes links to other world leaders, an excerpt from Wikipedia, and product results from Amazon.

If you don't want to sign up for a new account, you can connect your Google, Twitter, Yahoo, Facebook, Windows Live or Blogger accounts in order to sign in.

Like DuckDuckGo, Evri has its own disambiguation results, in a sidebar, giving you the chance to choose a more specific and relevant term.

Evri has a toolbar which supports Firefox and Internet Explorer, allowing you to easily search for and share content. They also provide users with a slick, free iPhone app [iTunes link] which is divided into 3 main tabs – Recent popular news, a search tab, and collected items. Searching for any given term will result in the option to view recent news, images, a profile page, and related items.

Browse it and see what you think!
Ron.

I sold my camera on ebay, booked next day delivery with Evri and dropped parcel to the parcelshop on 27 December 2022. A week later tracking showed parcel was never picked from parcelshop. Impossible to contact customer service which I believe doesnt exist. I went twice to parcelshop to check for parcel which was nowhere to be found. As I didnt didnt buy an insurance to cover the camera's full value they wont pay me more than 25 pounds. The camera costs 400 pounds. Just do the maths. This clown of a company rebranded from hermes to evri (the latter worse that the other) lost 2 of my parcels in the past. I feel a total idiot for using them again. Because of their incompetency, I lost my camera and 400 pounds of its sale which I have to refund to a very unhappy ebay buyer.
People and companies keep using them because they are a bit cheaper but if something goes wrong (which is most likely than not) you parcel is doomed and there is no way to speak to a human being to raise a claim. A horrible company that shouldnt exist. I suspect Evri drivers themselves are stealing parcels which they suspect to contain items of value that is why parcels simply dissapear. Avoid Evri at any cost. I will be glad to I see this company go bankrupt because they deserve for all the money and time loss, pain and suffering they have caused to their innocent, unsuspecting victims all this time. You should be ashamed of yourshelves

No human interaction, only talk to bot that is not helpfull at all, never respond to querys. Very unreliable

Never deliver drivers useless and never found them any good worst delivery company ever make sure if company uses them go somewhere else

Should have a place for us to collect our parcel when we are not in, and not just send our parcel back to the sender. It's 2023 people

Ridiculous delivery company!3 parcel I suppose to get from them all off them still now arrive I suppose to keep asking where is my parcel!joke!

They give you a time never arrives you can never able to speak to some one human when thing go wrong always a robot on the end off the telephone.

No parcel, no updates on delivery, no person to talk to. This company continuously fails to find my address.

Rubbish company at best they deliver late and at worst don't deliver at all
Why do suppliers use this useless failure?