• Evri

Evri

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Overview

Evri has a rating of 1.1 stars from 453 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Evri most frequently mention customer service, next day, and delivery company problems. Evri ranks 1209th among News sites.

  • Service
    319
  • Value
    272
  • Shipping
    294
  • Returns
    235
  • Quality
    269
Positive reviews (last 12 months): 2.7%
Positive
2
Neutral
0
Negative
73
129
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How would you rate Evri?
Top Positive Review

“1 star is way too overated”

Gerry M.
4/6/24

Only reason they got 1 star is because it doesn't allow to give a minus score, diabolical shambolic excuse for a "courier" (wouldn't even like to even put them in the category of courier), I'd rather walk all the way to collect my parcel with glass in my shoes than let this useless bunch pretend to care, lose the parcel then ignore all messages or contact, I have requested a call back 23 times in 4 days, guess what... NOTHING,

Top Critical Review

“Thieves & Liars”

Louise L.
11/6/24

Waited in all day and no sign of them. Then received an email stating their driver had "missed us" I have a ring doorbell to prove they haven't been here. Cancelled the high value item with Pro Direct and will get a refund. If I knew they were using Evri I would never have bought from them. This is the third time this company has lied and stolen my parcels. Why any company use them is beyond me.

Reviews (453)

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Reviews that mention popular keywords

customer service (89) delivery company (48) delivery service (27) day delivery (30) delivery driver (15)
Thumbnail of user peten63
New York
1 review
1 helpful vote
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December 19th, 2022

Dispatched to USA, delivered to Wokingham, recovered, re-sent to USA...lost completely...they need to close their doors and give up...not competent!

Tip for consumers:
Quite simple...I book, I pay, they should deliver but don't...to make it worse they stste 'delivered' when it isn't...helps them refute claims...

Thumbnail of user sandrab3487
GB
1 review
0 helpful votes
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May 4th, 2023

There was a time that when a day was made it was honoured but then these clowns arrived and there useless.

Thumbnail of user annel767
GB
1 review
0 helpful votes
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September 7th, 2023

Every single delivery that I have had from Evri has resulted in some kind of problem. How do you survive as a company?

Thumbnail of user deborahb2553
GB
1 review
1 helpful vote
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December 14th, 2022

Disgraceful company hopefully companies stop using them. 2 orders ive waited for and both have not been delivered

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Thumbnail of user rupertr18
GB
1 review
2 helpful votes
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December 19th, 2022

Do not use this company a waste of space they never deliver or it's weeks before you actually get your parcel

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Value
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Thumbnail of user georger1267
GB
1 review
0 helpful votes
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November 26th, 2022

Say they deliver at 2359, absolute crap. Ohh and when you check its not there. Suprise surprise. Crooks.

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Thumbnail of user theys5
GB
1 review
1 helpful vote
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July 1st, 2022

If you get given this delivery company, I did from asos. You're $#*!ed. They are wank! Delayed 17 hours, and then even later on the delay. Useless

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Thumbnail of user jaroslawt2
GB
1 review
0 helpful votes
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November 13th, 2022

Parcel from 4pm to 6.30 pm on Sunday
Nothing
We reschedule from 6 pm to 8pm
Nothing
I spend my Sunday afternoon waiting for parcel and
$#*!ing nothing
$#*! off Evris

Thumbnail of user michaelf5016
GB
3 reviews
3 helpful votes
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January 18th, 2024

Email expect delivery between estimated 1030 & 1230,, now 1800 NO DELIVERY NO UPDATES, this lot are so incompetent so don't know what they are doing.

Products used:
Homeware

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Value
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Thumbnail of user petejmaynard
GB
1 review
0 helpful votes
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April 15th, 2023

As a seller on eBay I thought I would give evri a go,result 3 parcels posted 1 lost,1 damaged, rubbish

Thumbnail of user liln6
GB
1 review
0 helpful votes
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September 4th, 2023

Always a GREAT service! Parcels always delivered on time, within the time frame, if I'm not at home are left in a safe place, thank you Evri

Thumbnail of user herbertb170
GB
6 reviews
10 helpful votes
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April 4th, 2022

For monumental incompetence and cynical dishonesty Evri is hard to beat.
I have now wasted 12 (TWELVE) days awaiting promised deliveries of goods that did, of course, not arrive. Initially they could not open the locker, or so they say, and so left the parcel in the locker for six days without apparently doing anything to open the locker or to inform me or to inform the sender. They knew it was in the locker of course. They just couldn't care less. After eventually opening the locker they lost the parcel at the first depot for a few days. Eventually they found it and it belatedly arrived at the local depot where they lost it again! They then found it, or so they say, and told me it would arrive today before 2.00 p.m. Needless to say it did not arrive before 2.00 p.m. and has not yet arrived. I suspect it never will arrive. The fabled search for the Holy Grail was a task of monumental simplicity compared to tracing an Evri (Hermes)parcel. The search for Franklin in the Arctic was a comparative walk in the park. The Amazonian search for Fawcett would be an elementary training exercise. Searching Evri is the real deal. Waiting for Godot is a productive use of time compared to waiting for Evri. Use Evri if you wish. A much more reliable method of delivery would be to attach your labelled parcel to a helium party balloon and launch it into the skies and then pray. You never know might be lucky. You know you won't be lucky with Evri. I have been lied to by Evri time after time. It would be most unfair if all the many many thousands of unhappy customers of Hermes (now passing as Evri) were to contact the CEO at Martijn.DelangeATEvri.com (change AT to@) or ring him at *******4640 for I am sure he has more important things to do ( if only) But then life is not fair as we customers well know.

Products used:
delivery

Service
Shipping
Thumbnail of user cassiusf5
GB
1 review
0 helpful votes
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April 28th, 2022

Below is the excerpt of the 4th email to the CEO OF EVRI Matijin. Delange. I have also called and spoken to several different people. The service is AWFUL never ever use them as a small business

Martijn. DeLange

Hello Martjin,

I am extremely frustrated, upset and angry with the service I and my customers have received from Evri.

As you may have noticed, I have been communicating with Evri since Monday in regards to the status of 9 business parcels whose tracking has not been updated since 19/04/22 when they were dropped off at a local parcel shop. The replies I have received have told me the matter will be fully investigated and I will receive a reply in the next 24-48 hours.

Well, I've had no replies whatsoever! My customers, the recipients of the parcels however seem to be a totally different matter!. As you can see from the attached correspondent below. One of my customers was told by Evri that their parcel was lost within 24 hours of emailing!

Considering I have been communicating to all 9 of the customers advising them that Evri was trying to locate parcels and that I will keep them updated, I am extremely upset that this information has not been confirmed to me.

It's bad enough that Evri has already tainted my business by failing to deliver the items on time. Now they are making our customer service team look stupid by not communicating with us and giving us the information we asked for. We have also wasted time constantly chasing Evri for updates.

I expect a full response before 1 pm on 28/04/22 (tomorrow) confirming whether all 9 of the parcels are indeed lost or found.

The parcel tracking numbers are again below

AVOID EVRI

Tip for consumers:
Avoid

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Thumbnail of user juju217178
GB
1 review
0 helpful votes
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June 2nd, 2023

PARCEL LOST. OPENED THE CASE. SENT ALL DOCUMENT. THEY ACCEPTED CLAIM AND SAID WILL REFUND. MONTH LATER RECEIVED EMAIL CASE IS CLOSE. CLAIM REJECTED

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Thumbnail of user tomb1923
GB
1 review
0 helpful votes
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August 27th, 2022

EVRI (EVil way to get RIch - EVRI)
DO NOT CONNECT WITH THIS COMPANY FOR SCAM REASONS. I nearly got caught out and entered bank details, but luckily the strangeness of it made me check and it's a known scam so cancelled my card immediately. Check the company you order goods from for the courier they use and if they use this company previously known as "Hermes" refuse or do not order.
They changed their name simply because the service is awful and their connection with crime (scams). Hermes to Evri.
I had a delivery. Then a text the same evening saying a parcel was not delivered and to re-delivery enter card and bank details for £1.30 to arrange re-delivery. It's a SCAM to take your payment and bank details.
This company is either involved or their systems are so bad scammers can access their systems to know you had a parcel from them.
SIMPLY ADVISE TO AVOID THIS COMPANY AT ALL COSTS.
If you are reading this and think otherwise, use Google and search "EVRI SCAM". It could be forgiven if I had not had a parcel delivered by them the same day as the scam text. This to me means the scammer knew I was expecting a delivery from them. This means there is a connection. Either this company is involved and leaking customer information or their systems are very easy to hack... either way it's happening to a lot of people and a lot are not as lucky as I was to realise something was not quite right. They changed their business name from Hermes to Evri and I'm sure they will do it again as the name change has not stopped constant negative reviews or people being scammed. It makes sense to set up a "legitimate" business and leak the customer information to scammers if the people behind this business are of criminal intent. BE WARNED. IF SOMEONE USES DETAILS OF YOUR ACCOUNT THAT ONLY YOU ARE PRIVY TO, THE BANKS WILL NOT REFUND THE HUGE LOSS YOU MAY EXPERIENCE.
EVRI... is an EVil way to get RIch (EVRI)

Tip for consumers:
DO NOT USE EVRI!!!!

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Thumbnail of user jd1034
GB
1 review
0 helpful votes
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October 10th, 2022

They will loose you parcels or if they dont they will damage them. Stamp on throw or steal them. AVOID AT ALL COST

Tip for consumers:
DO NOT USE EVRI AT ALL COST

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Thumbnail of user mahirgundes1234
GB
1 review
0 helpful votes
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April 11th, 2023

ONE OF THE WORST COURIER SERVICE OUT THERE THEY MESSED UP MY EASTER DELIVERY AND BECOUSE OF THEM IMY SON GOT VERY UPSET

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Thumbnail of user sh644
GB
1 review
6 helpful votes
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March 17th, 2022

Re-branded from Hermes, a known terrible delivery company that more often than not never actually bothered to deliver. AVOID AT ALL COSTS!

Tip for consumers:
That this was a re-brand of a previous company that was known to be beyond poor.

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Thumbnail of user mb801
GB
1 review
0 helpful votes
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August 23rd, 2022

Big noooo nooooooooooooooooooooooooooooooooooooooooooooooooooooooooòoooooooooooooooooooooooooooooooooo

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