Evri

So many separate issues these last few months. One driver leaves the item at a random address when I purchased the signature service. The buyer tries to contact their neighbor, but no one comes to the door.
This goes on for a while, and their reply is just to wash their hands because they couldn't make the driver go back to the address he wasn't supposed to deliver the item, collect the parcel, deliver and collect the signature from the buyer. They offered £25 refund for an it that cost £99.
Not to mention they took one month to deliver an item I sold, and told me the item was lost when I contacted them. After I refunded the buyer, they magically deliver the item, but I can't get the money back now, and they are making me waste my time going back and forth with them to get a £6 refund.
And don't bother purchasing their 'faster' delivery option. The last two times I purchased those labels, it took 8 days for an item to arrive, and the other one is still at their national hub, 3 days after it was collected from the ParcelShop. It's like they do it in spite, because you have to deliver the item in a specific time frame.

Evri is a desperate attempt to rebrand the appalling company previously known as Hermes. When you look at the history of Trustpilot, you will understand the need for rebranding.
The name may have changed, but this company's service standards remain at the lowest level possible for this industry. The company consistently fails to deliver and disappoints customers over and over again. When I see that a purchase is to be delivered by EVRI/HERMES my heart sinks... I must prepare myself for the lies and incompetence that inevitably follows. I live in a semi-rural location and it is impossible not to observe both deliveries and failed attempts to deliver. After waiting diligently for a delivery during the specified time frame... Nothing... no delivery and no attempt to deliver. Then halfway through this, the usual message is received: "Your local courier tried to deliver your Cotton Traders parcel today but you weren't in. There wasn't a safe place to leave your parcel so we'll try again and contact you on (date) with more information." of course this is a lie. There was no attempt to deliver and had there been an attempt, a "safe place" was evident in plain sight. This company does not deserve to be in business and hopefully, the retailers who persist with this appalling company may realise that EVRI/HERMES is a very good reason to shop elsewhere!

An Evri employee stole my parcel valued at £640. Despite having bought compensation Packlink say they will only give me £25 compensation despite having placedc my package with Evri. My advice - NEVER EVER USE EVRI.

Didn't even try to deliver... twice!
Gave an alternative address and the same thing happened.
Just lazy and terrible ZERO STARS

Due to collect 3 packages today
Did not turn up -no communication
Name changed from Hermes but still hopeless service
We try to avoid companies who make use of Evri.

The worst company ever. Stay away! They lose parcels every month,or they have many days or weeks of delays to post them…

As usual delays galore. Allegedly they tried to deliver a parcel before the retailer had despatched it lol. 3 days later and no sign of it

Absolutely appalling company. They have lost so many parcels it's beyond a joke. Avoid unless you want your items stolen or lost.

Changing the name makes no difference, still the same lies. Shocking company. Why big brands ship with you is beyond me.

Non-existent customer service haven't reply to emails chat support and there is no phone number to ring that's normal cost

One star is TWO too many. They tried to deliver my parcel (ONE day late), I wasn't home when they tried the following day (I had been home but had to go out for just over 2hrs, that is when an attempted delivery was made), supposed to deliver the next working day, they didn't, in fact they DIDN'T BOTHER AT ALL EVER AGAIN! They just sent it back! They ever respond. AMATURE SCUM

Never deliver on time I don't know how they're still in business and why some companies still trust them

Delivery proof was a picture of my door. No parcel in sight. Payed extra for earlier delivery. Nobody ramg the doorbell or even left a card.

No customer service would strongly recommend never to use them. Lost 5 parcel can't talk to anyone just a robot saying get a refund...what joke...

I pay extra for a next day but arrive after one week! I hope this company close down! This is $#*! service

'NOT OUR PROBLEM' stance
Items worth over £400 and lost by the delivery company.
Told me to contact the supplier rather than provide any adequate explanation as to why or how the parcel was lost.

Dishonest staff, incompetent customer service and a CEO who doesn't give a dam about the company failing customer.
Very unprofessional and untrustworthy!

DO NOT ISE THIS COMPANY!

Stole my parcel and their communication is poor no number to reach out and the BS run around taking peoples things is just crazy

Courier stole my parcel. Non existent help desk. Cowboys! Not the first time but certainly the last!

I have had my house renovated recently, and have been buying things from wayfair, dunelm and the Frame company. None of the deliveries arrived at all, I had to call the sellers to chase up my orders (time comsuming process with customer services on multiple occasions, beijg asked to wait longer and longer), leading to delays of up to or more than 3 weeks when I had paid for a 3 -5 day delivery. Wayfair resent my order via UPS which arrived the following day and the frame company sent out my products once again via Parcel Force. Dunelm sent the order twice using evri the second order was due to the failure of delivery the first time round. The second delivery was a next day delivery and nothing arrived for over 10 days after which I called Dunelm and just cancelled my order. I did go todunelm to buy my products as I loved them, and then after 3 weeks one of the parcels finally arrived. Now I have 2 quantities of my order, which I really don't need. I have just putchased products from ghd and received a email from evri this morning stating that they will be delivering my parcel and now i am anxious and upset as i doubt i will recive them in time, and will have to spend my time chasing up ghd customer service to sort my order which will inevitably be time consuming. Online shopping used to be easy, now it's just a pain especially as the shopping sites I am using are reputable businesses.

Do NOT have any packages delivered by Evri (the rebranded Hermes). Using them is 'penny wise, pound foolish' - use another courier instead.

Hermes had issues, but since changing to Evri, it's become even worse. Their couriers are, I suspect, mistreated by Evri - that's the only way such a large range of people can be so bad at their job (mass demotivation).

Their delivery agents then vent their frustrations on their customers by doing stuff like interfering with the deliveries, saying they came when they did not, leaving your package on the ground outside an apartment building (despite you being in), instead of ringing the bell and giving it to you - I'm serious! I've had this experience several times in the Wembley area: I've been out all day, returned to the flat and found a package containing my purchases on the ground in the communal walkway serving 12 flats, each which have people visiting). On other occasions, there've been multiple people in, each listening for the bell; Evri doesn't ring, then says they've come and found no one home, striking up a missed delivery. Evri show no commitment to organising the safe delivery of your wares.

Then when you try to contact them to co-ordinate delivery with the courier, their A. I. phone operator system only confirms what you know (hence you contacting them), without giving any option of speaking to a human customer services professional who actually might be able to help. So clearly, they view you, their customers with contempt, too.

All in all, this courier will ruin any purchasing or commercial experience you have. Do not use them!

Me? I've started using Royal Mail. They're more expensive but every customer is happy (with smooth deliveries occurring as they should) and I am happy too because my purchases are delivered to hand, at the door, instead of being left outside the building or finding their way into someone else's pocket.

The same Hermes courier who delivered my parcel to my dustbin (and sent it to landfill) among many other horror stories, has just turned up at my house under the name of Evri.
Incredibly sneaky re-brand from Hermes. I purposefully never order from big companies or anyone who uses Hermes (most people I know also avoid them like the plague) because of their awful treatment of people's possessions and parcels. I don't believe it's always the couriers fault, but the fact they are treated appallingly by this company. Their customer service is appalling. When they lose your parcel, if you're lucky enough to get past the robot system, you won't get an apology and you certainly won't get compensation. They have a list a mile long of items exempt from compensation. Even if it's obviously the couriers fault.

All I can say is, I would never trust this company. I was even told by a Hermes (NOW EVRI) driver never to use fragile tape on an item as this was a fun challenge to drivers to make sure the item arrived broken. They are often based out of storage units and items frequently get 'lost' inside these small units and are found for sale on ebay. Procedes no doubt go to Hermes/ Evri. Unless this company have also completely changed their management, working conditions for couriers and customer service, I would advice using any courier but them. Royal Mail might not be the cheapest, but I would rather pay more for a parcel that actually arrives. It is not worth the hassle with Hermes! Especially as most firms make it a logistical nightmare to get a 'courier refund' when you can't prove that your parcel wasn't actually delivered to a 'safe' place. You can see my parcel here, hidden at the bottom of our bin. No delivery note left, no idea the parcel was there until I asked the company to trace it. By the time I got hold of this photo, said parcel had been taken to landfill!

Another 1 Star. I would put ''0'' if I had a chance. It's absolute joke and rubbish. From changing the name nothing has been changed, poor service. Croydon depot manager Paul a couple of years ago told me that ''He does NOT want to see me again in his depot'' (((( Because I had to go there as the driver handled my parcels to the stranger outside, it was an unknown male. A couple of months ago another driver started to shout at me to come downstairs and collect my parcel from there as otherwise someone will break his car's windows. He didn't listen to my request and left my parcel downstairs which obviously in this dump area was stolen. A couple of weeks ago My Heritage sent me Ancestry DNA Kit. I opened the entrance door and was waiting for the driver to come upstairs, but no one came up. Then I checked a tracking and discovered he left it in the porch. I didn't go downstairs as our neighbours have XL bullies without lead. This is the tracking: H01SVA*******412. The company sent me another kit and 6 December 2023 the driver again left it on the porch. I requested him to deliver to my door number but he refused and ordered to go downstairs and collect it. How can he say it? It is his job! I didn't' go because of dogs and then 6am in the morning it was not anything. It was the same driver who was worried about his car, but not about peoples parcels! Do these kind of people understand what they are stealing? DNA Kits, which they cannot resell, cannot use, absolutely useless for them. This is the last tracking for Ancestry DNA Kit: H01SVA*******775 (stolen). If Evri reads it Can head office managers take an action against such behaviour please?!

Date of experience: December 06,2023