EvriReviews 471

Two bad experiences of Evri in the past week. One where the driver lied about putting the parcel through my letterbox and one where they delivered a parcel for me which was for another property half a mile away. The drivers just don't care and clearly the company don't either because if they did, the drivers would be doing their job properly.

Driver decided to cancel delivery when it was already on its way and well with the delivery time slot delivery was cancelled and sent back to depot and ASK ME (addressee) to reschedule delivery date! Having to change my work hours to accomodate such mad move from them. I was never given any expanation or apologies, just a bot machine asking me to re-schedule.
EXTREMELY poor service

One star is the lowest mark I can give, unfortunately. This company should be shut down and their contracts given to a business that will at least make an effort to fulfil their agreed duties. Their asset-stripping behaviour is detrimental to their staff, their customers (on both ends) and is helping to ruin the economy, especially in these times when online shopping is such a big part of peoples' lives.

Run by incompetents, staffed by morons and with the most useless website, tracking and customer service in the history of the internet. Try contacting them! They don't even have a contact tag on their website map. Close the company and let some 5 year olds restart it. It could only be an improvement.

I bought some stuff from Temu and the parcel arrived at Evri's hub on 13 August. It is still in the hub until today (20 August). They didn't even try to deliver my parcel. I tried calling the CS hotline but no real person answered my call. And I can neither change my delivery address, nor collect my parcel directly from the depot. I don't think this rubbish company can even get a star from my rating. They just pissed me off.

I would rate 0 stars if I could. Disgusting service and practises. Ordered 10 Disney baby items from Vinted and item was shipped within 24 hours by the seller. Parcel was stuck in transit for 8 days with no update. When this was raised with Evri they advised it had been 'misplaced'. They asked what the parcel contained. I advised childrens clothing. Within 24 hours the parcel had been 'located' and would be delivered 24 hours later. Just picked it up and its 2 random items of clothing in a lidl carrier bag with what looks like 2 previous Evro delivery labels attached. Wrapped in parcel tape.
Shameful and disgusting service, they just made a new parcel after they apparently lost the original one. Should be ashamed of what they do.

Non-existent customer service haven't reply to emails chat support and there is no phone number to ring that's normal cost

Very bad service I have spent over £60 on shein they said they delivered but didn't send me any number to open the box at morrison I emailed them so many times all they keep saying is it has been delivered now I lost £60

My parcel arrived empty, small hole in the side where an employee has stolen my items and can't even get speaking to someone from customer service. Tried with the online Agent but it just sends me around in circles. I'm disgusted with this company. Much be the worst out there.

The customer service Is totally useless
I cannot have my parcel at home because their couriers are not able to use even Google maps
Iost a parcel of 100 pounds just because I cannot communicate with them in anyway
When I try to use their chat box they cannot recognize my postcode
They pretend on phone to have the track number that has got letter (and I cannot dials letter even I tried to apply the T9 method) their email is broken
It seems they are just keeping the parcel for them

Stole my parcel and their communication is poor no number to reach out and the BS run around taking peoples things is just crazy

This is the worst delivery company in the world. The courier left my expensive parcel in the communal entrance of my building where hundreds people walk in and out everyday without even trying to call me or take the lift to knock on my door.
As result my parcel was stolen.
This is the third time that happens the first two I didn't give too much importance as they were cheaper but this one was over £200 purchase and very important. From now on I'll buy online only from sellers who don't use this company for delivery.

Be sure to use Evri.

Non existent customer service. Fail to deliver. Fail to update. Endless bot circles.

Don't forget to let the CEO Martijn.deLange at evri.com know about his great management of what is essentially, a mafia style of capitalism. "You got a problem, well, screw you."

Worse company on the planet and beyond. Even E.T from the movie would be appalled if he was to shop from space and finding out Evri is in fact the demonic hermes rebranding to save the day and to continue robbing and letting down ustomers.
I am quite worried now, reading about all these factual Halloween horror stories from *THEY" most evil delivery company of all times. They used to make my life a living hell back in the days. I will from now on make sure to find out with suppliers whose Ivry delivers with. (Saves you time and if not a lost/stolen parcel).
They failed me today, It looks like I'm just going to ask wiggle for a refund tomorrow. Evri marked my delivery as rescheduled? And yet, they kept on changing /updating it from 1pm to 5 pm. I'm pretty sure that their couriers, fail customer from up and until 8 pm. They wasted my day by doing so. It frustrated me further more. I will follow up update tomorrow.

Ps: Oops! Looks like another parcel gone missing.? Intresting

Absolutely the worst delivery company. I should have received an item 'next day', but it took 5 days. Updates were close to non-existant, the Evri website is broken in various different ways. We had moved by the time the item was delivered, told the delivery person to return the item, but he still left it at our old address, creating further problems. Utterly useless and unhelpful.

Thieves and absolute disgrace to the whole parcel delivery industry - you should be ashamed of yourselves. I will never use this service again. Not only did my high value parcel has gone missing the second the driver picked it up, it is impossible to speak to anyone from this sham company to get any help. I tried calling, emailing, using their website service and you are dealing with chatbots. I was emailed upon my chasing initially that my parcel havent been picked up (although their tracker clearly stated it has been on the same day I dropped off!) I was promised I need not to do anything while they sort it and put it back on track to collect and deliver or I will get a call by 10am next day. Nobody ever called me after numerous requests asking to call me. They now sent an automated message to say my parcel is lost and I need to fill out lost claim form. The link to this form doesnt exist and I am suppose to fill it out within 14 days. It is a high value item I was sending insured through them to a customer, which not only makes me loose the earnings, get bad review and zero future business but also leaves me out of pocket with zero resolution with Evri. Avoid this company at all cost to save your the stress, time and money loss.

Worse delivery company ever waited at home all day and didn't deliver went out to greet the driver they said they never had a parcel for me then they took a picture of my road and updated the tracking with missed delivery
Do not use these cowboys
Hermes changed there name because of very bad reputation and with Evri it had gone worse

Evri used to be very good but I think they're employing lazy staff because now it's pot luck if you get your goods what a waste of people's time. Will not have anything to do with this company. Goods got stolen cheers Evri.

No Star's.
I have seen a company that provides a useless service. I will put all the proofs Internet in the future.
Disappointed.
I request any person or organization not to work with them.

I am only giving them a 1 star because it won't allow me to give 0.
They have consistently refused to deliver a package, I believe the driver simply doesn't want to carry it up the stairs so says "couldn't deliver." I have been at my apartment to ring people in, or even help carry it, for 3 days, and they've said they've tried for 3 days to deliver and have failed. This is impossible as every other package gets here fine. I know the ringer works. I know it's easy to find. They're choosing not to deliver.
Their customer support doesn't exist. I can't get through to anyone, I've tried chat bot requests, sent emails, called, and there is no way to speak to a human being to actually solve my problem.
This is, by a wide margin, the worst delivery experience I've ever had.