Evri

Due to an upcoming wedding I am going to, I have been ordering a lot of items. Yesterday 2 items were due to be delivered between 13.30 & 15.30. At 13.10 I received an Evri email that my 2 parcels had been delayed and they would be in touch about my parcels today. Still waiting! There's just over £50 worth of stuff I am waiting for. After past experience with this Company I doubt I will ever see my items again. One item is a dress and am worried that this dress will be out of stock if my Evri parcel doesn't arrive. I am dithering about reordering the dress but then I will be constantly concerned that Evri will once again disappoint me. It amazes me that Evri are allowed to trade as a Courier Company.

Just can't get my head around poor customer service.

Keep changing collection date and then thank me for cancelling delivery!

Worst part is no easy way to give feedback or to complain. They just direct you to their Awful chatbot that can't deal with anything.

Absolutely appalling service. Used to be Hermes, different name, same S$%T service. Had several parcels go missing, its next to impossible to contact them as they only really have this terrible chatbot that just sends you round in circles. Please for the love of god avoid this company. You're better off throwing your parcel in the river as it has more chance of arriving at your customer.

The most disgustingly useless delivery service possible. From when they were Hermes till they became Evri. Absolutely disgusting service. How can they take money for collections and say they attempted collection 3 times and no one at home. 1. I work from home. 2. My doorbell can wake the dead. 3. When they sent me an email for missed collection and I went on the customer service portal it said they were unable to pick up that day and would arrange another time. 4. You can't even send a message via helpline. 5. To make there fraudulent activities worse the line is a premium number that keeps you on hold forever. This for a service I paid 4.99 for. I would not normally bother with reviews but this is sooooo blatantly disgusting.

Just ignorant customer service staff

I accept that parcels go missing, and I also accept that sometimes delays are unavoidable. What I don't accept is the blatantly pig ignorant staff who sends you emails, to which you respond and they then reply completely ignoring repeatedly what you say. Yet well so we deal with their rudeness, there is an expectation that we will show them the respect that they seem to be incapable of themselves showing to your customers. This is what makes you garbage.

After sending a parcel next day delivery, and waiting for several weeks whilst the tracker showed it hadn't moved and you confirmed you couldn't find it. Every communication I had with the person dealing with this just ignored anything can everything I said or asked.

I am only giving them a 1 star because it won't allow me to give 0.
They have consistently refused to deliver a package, I believe the driver simply doesn't want to carry it up the stairs so says "couldn't deliver." I have been at my apartment to ring people in, or even help carry it, for 3 days, and they've said they've tried for 3 days to deliver and have failed. This is impossible as every other package gets here fine. I know the ringer works. I know it's easy to find. They're choosing not to deliver.
Their customer support doesn't exist. I can't get through to anyone, I've tried chat bot requests, sent emails, called, and there is no way to speak to a human being to actually solve my problem.
This is, by a wide margin, the worst delivery experience I've ever had.

Rebranding was utterly pointless when there is no effort made to improve customer service.

Yet again parcel has been lost, yet again no response to emails or messages. They treat parcels and customers with the same contempt and disregard they always have. At this point I actively avoid suppliers who use Evri as they are so unreliable.

They have two of my parcels on hold for a week, still not sure I will get them. Meanwhile I finally received one that was meant to be delivered in May! 6 months later, and i couldn't get in touch with anyone to complain. So one stare is more than enough. How can a company operate so badly when others are so perfect? I just don't understand...

They are just so so bad its hard to believe
"Losing" parcels, attempted deliveries that in fact werre never attempted at all, customer service who acknowledge they got your message, then do absolutley nothing else.
I could go on,but by now you know it all

What I am doing now is to find out which courier a person or a company uses, and if it is them, use someone else.
Also go back to your seller and ask them to deal with EVRI.

Any other suggestions welcome

It took them 20 days to return a parcel to Scotland and no clear information during that time. They have lost the plot. Issue we've got it notices before goods picked up leaving goods at doorways in communal entrance flats. Issuing delivery notice 5minutes before parcel arrives thrown in doorway then issued delivery notice whether you are in or not. Really appalling service. On my Scotland return they altered details on their tracking information. I am sad this company has deteriorated to this..

Very bad service I have spent over £60 on shein they said they delivered but didn't send me any number to open the box at morrison I emailed them so many times all they keep saying is it has been delivered now I lost £60

Had a parcel collected in Nov 22 which has been in their sorting hub ever since. Have emailed their CEO martijn dot delange at evri.com who confirmed that they had "lost" the parcel now- despite it being in a closed network we can only assume it has been stolen. Use ParcelForce next time and dont even contemplate using this hopeless bunch.

Evri marked my parcel as delivered when it wasn't. I was at home at the time and nobody even came near the front door! I've contacted them (well a useless bot) but all they are telling me is it's been delivered. So I can't get any further information. I've paid for an item which I don't have and it seems there is no way forward. I assume it's been taken by the driver.

Placed the package outside house on main road fully accessible and visible to public. Ignored delivery instructions. Did not try to deliver it to neighbours checking my CCTV. Just chucked it ontop of post box. Ultimately it got stolen. Could not get in contact with anyone, no reply to email, Instagram, twitter, Facebook. Finally got a reply after 5 days saying because it's been 5 days I have to speak to the supplier. Done on purpose I suspect.

This is cheating and Finnish company. If there is 0 star I will give. My parcel was delivered on 11 April 2022 there is somebody inside the property, but tracking list said there nobody in. Then it is said there will be the three attempts tried. But no further deliveries even I left the note of the safe place. I send the email to the *******@evri.com but never get replied. The I phoned the number *******5456 to get in the real person. I was promised the request delivery email will be send to the manager and deliver try to deliver the parcel within 24 hours. But today is 14 April 2022 no more delivery tried. Cheating and rubbish company. Definitely won't use anymore. Everyone want to use this deliver service please consider carefully. The staff has. I responsibilities.

Absolutely the worst delivery company. I should have received an item 'next day', but it took 5 days. Updates were close to non-existant, the Evri website is broken in various different ways. We had moved by the time the item was delivered, told the delivery person to return the item, but he still left it at our old address, creating further problems. Utterly useless and unhelpful.

I was ordered I phone 14 pro max from online shopping as a gift for my daughter but arrive empty package nothing inside. Now my doughter cry because delivery man stolen my 10years old daughter I phone. I don't how big company like evri rubbing people and stilling kids gift? Who is going to helping me?