Expedia
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Expedia's Refund Protection is a scam.
April 5, 2025
I booked a room with Expedia and paid $4.50 per person for refund protection. We had to cancel the room the morning of the stay. Expedia customer service rep "Jack" explained to me that Expedia will refund my $187.33 for the room, but they charged me a $100 cancellation fee. They withdraw the $100 instantly, and then it takes 2-5 days to get the $187.33 back.
Date of experience: April 5, 2025
Overview
Expedia has a rating of 1.7 stars from 1,371 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Expedia most frequently mention customer service, credit card and next day. Expedia ranks 213th among Travel Search Engine sites.
service
299
value
275
shipping
98
returns
183
quality
231
Expedia is an online travel agency. It enables users to access a wide ranges of services. It books airline tickets, hotel reservations, car rentals, cruises, vacation packages, and various attractions and services via the world wide web and telephone travel agents.
Its primary web businesses include Expedia.com, Hotels.com, Hotwire.com, and Egencia.com. It launched Tripadvisor in 2011. It also offers services for corporate travel and travel services in Europe and Asia.
Expedia also operates internationally with sites in Canada, the United Kingdom, Germany, France, Italy, Spain, the Netherlands, Norway, Sweden, Denmark, Australia, Japan, and China. It is done through its investment in eLong.
Its primary web businesses include Expedia.com, Hotels.com, Hotwire.com, and Egencia.com. It launched Tripadvisor in 2011. It also offers services for corporate travel and travel services in Europe and Asia.
Expedia also operates internationally with sites in Canada, the United Kingdom, Germany, France, Italy, Spain, the Netherlands, Norway, Sweden, Denmark, Australia, Japan, and China. It is done through its investment in eLong.
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- Bellevue, Washington
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Business History
Established in 2003
With years of experience in the industry and the motivation to begin a venture run by drivers for drivers is how CARiD came to life. Founded in New York City just over a decade ago and now located in Cranbury, New Jersey, CARiD is growing by the day. Our staff is full of energetic and enthusiastic representatives who enjoy speaking with customers and getting to know the products. The atmosphere in our office is professional but upbeat. We're not just a group of salespeople who go to work and punch in. We do the research and have developed relationships with some of the most reputable manufacturers in the business to be able to carry an extensive collection of car accessories for you to choose from.
With years of experience in the industry and the motivation to begin a venture run by drivers for drivers is how CARiD came to life. Founded in New York City just over a decade ago and now located in Cranbury, New Jersey, CARiD is growing by the day. Our staff is full of energetic and enthusiastic representatives who enjoy speaking with customers and getting to know the products. The atmosphere in our office is professional but upbeat. We're not just a group of salespeople who go to work and punch in. We do the research and have developed relationships with some of the most reputable manufacturers in the business to be able to carry an extensive collection of car accessories for you to choose from.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members