- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Experian has a rating of 1.3 stars from 141 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Experian most frequently mention credit report, customer service, and live person problems. Experian ranks 75th among Credit Reports sites.
My credit score is getting better and better but Experian reports my ratings going down as I move from one category to a lesser category. When I check it out they want money so I can dig deeper into what I'm sure are false reports. You guys are scaring people just so you can get more business from them. Merica the great.
Trying to get a human being and experience trying to get through the stupid automated thing. It is terrible, you have to ask questions, but you can't
Products used:
Na
They give the lowest numbers and their customer service is the absolute worst. Since their data breach it's gotten worse
Do not answer the concerns raised.
Staff refuse to escalate issues to the senior management to cover up their inaccurate and unprofessional conduct
Tip for consumers:
Company thinks it is unaccountable. Staff unprofessional and disingenuous.
Products used:
Reports
Where do I begin? I was looking to review my credit scores before I purchased a home. Honestly, I was trying to understand my numbers before sitting down with a lender. I looked at my bank account, and I noticed that I was charged an initial few for joining to review my three credit scores. However, I saw I was charged an additional 32 bucks each time I came back to check the accounts for clarity. I then contacted customer service, which took 30-40 minutes because the automated system refused to transfer me to an actual person. As a result of my persistence with the process, I got through. The first customer service representative said that she would take care of the situation, and while I was trying to get clarity on why this takes place, the rep hung up the phone on me. Really. I then start over with the automated server trying to get through to a live person. I finally contacted, and the second person told me that I could not get a refund for the charges. I then asked if I could speak to his supervisor, and he informed me that my supervisor was not available on the weekends. I then say so; you are telling me that you all are running a multimillion-dollar business with no one in a position of authority for me to speak with on the weekend. I then asked the customer service rep for his ID number, to which he replied I could not give you my number. Needless the say, I canceled the account, and I am out of nearly 100 bucks with no one to resolve my problem. This company should be ashamed of these business practices. Experian is deceiving customers, not to mention they are not willing to work with customers to solve problems.
It's such a scam! You pay things off and in return they lower your score. It's all a Scam. It's all bull$#*!! You suck!
This company should be investigated for fraud. Highly bizarre and unprofessional.
No comparison to other credit bureaus.
Tip for consumers:
Stay away! Use the other two main ones.
Products used:
This is a credit bureau.
I just spent 15 minutes filling out their forms to get ONE quote. What a complete waste of f**king time.
Can never get a human being. Even during normal business hours many calls no show, They should look at their own site for fraud
Experian is another bully company that tries to dictate and define life by imaginary numbers. FALSE.
I can't reset my passowrd. I tried to enter my date of birth and SS but was still unable to reset. Whoever designed their website is a piece of $#*!
DO NOT USE THIS HORRIBLE SITE! ITS TERRIBLE AND IMPRACTICAL. It's impossible to get in and I've been getting the same error for years
Bunch of uneducated clowns
Bunch of uneducated clowns
Bunch of uneducated clowns
Bunch of uneducated clowns
Bunch of uneducated clowns
This site has the worst customer service i have ever had. Stay away!
Gain trust and grow your business with customer reviews.
Experian provides all your credit and identity theft protection needs. Get your credit report and FICO? Credit score with a trial membership for $1.
Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.
