• Experteer

Experteer

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Overview

Experteer has a rating of 1.0 stars from 95 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Experteer most frequently mention credit card, customer service, and auto renewal problems. Experteer ranks 340th among Job Search sites.

  • Service
    28
  • Value
    29
  • Quality
    32

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
10
4
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How would you rate Experteer?
Top Critical Review

“Ripoff”

Paul A.
9/22/24

Zero jobs… literally every single one of their headhunters has a goose egg as far as opportunities. They email you to death but you pay for zero. Nada. Zip. Stay away.

Reviews (95)

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credit card (4)
Thumbnail of user myo5
Germany
1 review
6 helpful votes
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October 16th, 2019

2 minutes ago
This site has no benefit to job seeker, for a hefty fee 174 EUR/year and then automatically renewing with only one notice. They do nothing.!
I gave up on the site after 2 months, where nothing was realized, did not cancel and now they are debating that I have to renew, even though, there has been ZERO BENEFIT for me the customer.
The matching of positions does not come close to the CV uploaded!
The recruiters are actually another link to other ATS/application tracking systems. No replies whatsover from the recruiters!
This site is full of "middle-man" and Linkedin does it for free and no intermediaries in a lot of cases.
Overall, a disaster and I am debating with just representative to cancel my renewal and there is no way out, even though I can prove the site has DONE NOTHING
Hope this goes on and on and on, and that EU Consumer Protection protects us job-seekers.

Thumbnail of user ac884
GB
1 review
0 helpful votes
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October 14th, 2020

An absolutely awful experience. Signed up to be able to see opportunities within the remuneration range looking for. The site states a certain amount but when you click on the opportunity itself, it forwards you to the site where it is actually advertised and is NOWHERE NEAR the remuneration levels they suggest within their site. It is pretty much false advertising and almost fraudulent in the scale of mismatching.

The headhunting aspect is practically non-existent and the one enquiry I had was not even close to the skillset match.

I attempted to cancel and the cancellation process did not work. Their lead times for cancelling are way off the mark for sensible customer satisfaction (you have to give notice almost as soon as you start the subscription).

When I was charged for six months automatically, I asked for it to be cancelled explaining the system did not work and they refused 3 times over a period of three weeks to refund stating it was not possible to refund.

It is entirely possible to refund, they chose not to.

Please don't go with this site, the experience is awful, the information misleading and adds no value (more detracts value) from the job hunting process. They have proven with their customer service that they are not interested in the customer or adding value to the job hunting service. They are a website scraping service that provides misleading information. Avoid.

They should be seriously re-evaluate the experience of their website and customer service they provide. They serve no-one except themselves.

Thumbnail of user martjiel
South Africa
2 reviews
7 helpful votes
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March 7th, 2017

I signed up for a 3 month premium Experteer membership in November 2016 as I wanted to relocate to germany. In January I decided I want to stay where I am, but when I tried log onto my Experteer.de profile, it said it didn't regognize my email anymore. I tried logging in many times, but then realized it might be my membership which expired. On the 27 Feb I got billed 80 Euros for a new membership, and suprize surprise, my login worked on the 28th Feb again! I did not ask for this renewal, nor could I have cancel my subscription as I could not login. The fact that it said my email is not registered at the end of Jan, made me think it is because my membership had run out. When I emailed customer service, and spoke to Sara Bernulli, I was told that they can not refund my money, and that I must read the terms and conditions. Sorry but this is fraud! Do not sign up or use them ever. I had to cancel my credit card as I saw online that people complained that even when they do cancel it, Experteer just keeps on deducting money off their accounts.

Thumbnail of user richardf50
Experteer G. – Experteer Rep

Dear Martjie,

Thank you for your feedback.

On behalf of Experteer I would like to apologize if you had a bad experience with our service.

Not being able to log in to your account has nothing to do with the agreed prolongation of a premium membership. You can always contact Experteer Customer Service and we make sure you can log in same or next day.

If you do not cancel a Premium Membership, it prolongs. We do clearly state this when you sign up. It is easy to cancel a premium membership (in your account or by email to us), you can do this even 1 day before prolongation and we confirm every cancellation in writing within days.

Experteer is no fraud but a professional career service for executives. Each year we help thousands of candidates into new jobs - here a few examples:

https://us.experteer.com/docs/testimonials/review

In case you have further questions, our Customer Service Team is available by email via support@experteer.com.

Please also feel free to write to me directly.

Axel Holl
Experteer Customer Service Manager
Munich, Germany

Thumbnail of user bh112
Georgia
1 review
6 helpful votes
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December 12th, 2018

DO NOT USE THIS SERVICE!

Waste of time and money. Similar to other's who feel scammed by this company, I too believed that I would get some value from this site advertising Executive Jobs from $100k. I WAS WRONG. I completed the profile to 100% completion, indicated that I was available for contact, and 0 recruiters contacted me, ZERO and few of the job postings were even relevant to my search. Concerned that the problem was me, I checked out the Headhunter tab and in fact, out of 292 "headhunters" on the site, only 1 had any open positions and that recruiter had only 8 openings! So, a career site for Executives with only 8 openings. This is a joke.
After being sorely disappointed with my 3-month subscription, I followed the byzantine cancellation process prior to my renewal date. Unfortunately, they did not receive my cancellation notice and renewed my membership. I immediately contacted them about my desire to cancel and they refuse to refund my money.

Bottom line, Zero Value Service, Zero Value Customer Service= $136 mistake.

The Sunday paper is a better job resource than this!

Thumbnail of user richardf50
Experteer G. – Experteer Rep

Dear client,

Thank you for your feedback.
I am sorry if our service did not meet your expectations.

Experteer is a highly-personalized career service for senior-level executives worldwide. Currently we provide over 250.000 job postings for senior-level executives with earnings of at least €60,000 / £45,000 / $100,000 per year and in order to offer you the best possible quality and up-to-dateness of these jobs, we replace approximately 8.000 jobs per day.
I invite all customers to try out our job search.

Regarding your Premium cancellation, please feel free to write to the Customer Service directly with any further questions - at support@experteer.com.

Kind regards,

The Experteer team

Thumbnail of user jessicac847
GB
1 review
2 helpful votes
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July 14th, 2020

Dont ever sign up to this website because all the jobs can be accessed on indeed, linkedin etc without a need for a membership fee

Thumbnail of user dennisw483
New York
1 review
2 helpful votes
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July 21st, 2020

All they do is collect fees for doing absolutely nothing and I mean nothing. Stay away from them. $ 119.00 every six months, save your money

Thumbnail of user nickb358
GB
1 review
7 helpful votes
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February 1st, 2020

Very poor. Waste of time. Charlatans. Get your money out now. Btw they fleece you and make it very difficult to leave. Considering legal recourse.

Thumbnail of user carmenb65
Texas
1 review
3 helpful votes
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May 14th, 2018

Not a great service. Plus automatic renewal, is very unfortunate. Would highly discourage even thinking about this service. Better ones available

Thumbnail of user richardf50
Experteer G. – Experteer Rep

Dear Carmen B.,

Thank you for your feedback here on Sitejabber.

On behalf of Experteer I would like to apologize if you had a bad experience with our service.

Maybe your profile was not filled optimally and so you received jobs not perfectly related? Please contact customer service in such cases - they can quickly point out optimisation possibilities.

Experteer is a professional career service for executives. Each year we help thousands of candidates into new jobs - here a few examples:
https://eu.experteer.com/docs/testimonials/review

We do clearly state any prolongation when you sign up and it is easy to cancel a premium membership (in your account or by email to us). You can do this even 1 day before prolongation and we confirm every cancellation in writing within days.

We are happy to check your case again for you, our Customer Service Team is available by email at support@experteer.com.
Please also feel free to write to me directly. Thank you.

Axel Holl
Experteer Customer Service Manager
Munich, Germany

Thumbnail of user stevenp768
Wisconsin
2 reviews
1 helpful vote
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August 18th, 2020

You will have better look looking in a local paper, and they will charge your account monthly no matter what you do. Good luck

Thumbnail of user matthewv109
Illinois
1 review
4 helpful votes
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April 18th, 2020

These guys did ABSOLUTELY NOTHING for me. In fact, they did not respond to a single inquiry or question I had posted.

It is nothing other than a scam.

Thumbnail of user jaya631
Tennessee
1 review
2 helpful votes
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June 29th, 2022

Please don't make the same mistake that I did. It is a SCAM! I recommend doing your research first before using the service.

Tip for consumers:
Please do your research on any site before deciding to be forced into a payment plan.

Products used:
Experteer online job search engine

Quality
Thumbnail of user geneg136
North Carolina
1 review
0 helpful votes
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December 17th, 2020

They basically extort you into paying for additional service. The site suks and they are rude. DO NOT USE

Thumbnail of user randyl165
Texas
2 reviews
24 helpful votes
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October 14th, 2020

Dishonest and very expensive. Stay away. Terrible company, they steal your money and promise result.

Thumbnail of user chrisb1061
Vermont
2 reviews
5 helpful votes
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February 16th, 2019

Not only is info they provide easily found on other sites for free, good luck getting them to stop charging you.

Thumbnail of user richardf50
Experteer G. – Experteer Rep

Dear Chris,

Thank you for your comment. Please send an email to support@experteer.com and we will look into your request.

Kindest
Your Experteer Social Media Team

Thumbnail of user jamesr1595
California
1 review
2 helpful votes
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May 9th, 2020

Not one single email or lead in a year, I have an executive level resume and nothing at all, please don't waste your money

Thumbnail of user herbg32
Ohio
1 review
1 helpful vote
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December 24th, 2022

Highly Unethical credit card charges practices! Difficult to contact, and very challenging process of canceling services!

Products used:
None

Service
Value
Quality
Thumbnail of user begwichm
Saudi Arabia
1 review
1 helpful vote
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April 1st, 2022

Useless Job Searching, same copy of other Jobs portals. I Unsubscribed but keep paying the fee. No benefit.

Products used:
Job Application Searching

Service
Value
Quality
Thumbnail of user josefing
Sweden
1 review
0 helpful votes
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November 8th, 2023

Do not add anything compared with free alternatives. Recomended jobs in geramny. Good at taking money thou

Service
Value
Quality
Thumbnail of user joh357
Illinois
2 reviews
9 helpful votes
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June 1st, 2017

They keep charging me even though I've cancelled TWICE. STAY AWAY FROM THEM!
They also didn't provide much value.

Thumbnail of user richardf50
Experteer G. – Experteer Rep

Dear Jo,

Thank you for your rating.

On behalf of Experteer I would like to apologize if you had a bad experience with our service.

I am sorry if you missed the information re. The prolongation of a Premium Membership. We do clearly state this when you sign up. It is easy to cancel a premium membership (in your account or by email to us), you can do this even 1 day before prolongation and we confirm every cancellation in writing within days.

Experteer does provide value. Experteer is a professional career service for executives. Each year we help thousands of candidates into new jobs - here a few examples:

https://us.experteer.com/docs/testimonials/review

In case you have further questions, our Customer Service Team is available by email via support@experteer.com.

Please also feel free to write to me directly.

Axel Holl
Experteer Customer Service Manager
Munich, Germany

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From the business

Executive and senior management jobs for $ 100k and over. This high-end job search and career service gives confidential access to executive recruiters and headhunters. On Experteer.com thousands of 100k plus job offers for specialists, directors, exec...

Company Representative

Thumbnail of user richardf50
Experteer G.
Customer Service
Typically does not respond to reviews
Experteer is a professional career service for executives.
Each year we help thousands of candidates into new jobs - here a few examples:

https://us.experteer.com/docs/testimonials/review

At Experteer you can find many jobs from the hidden headhunter job market, that are posted exclusively in our network and also many jobs from small companies, that can rarely be found on other job boards. Our job database is very up-to-date: Currently we provide over 300.000 job postings for senior-level executives with earnings of at least €60,000 / £45,000 / $100,000 per year. In order to offer you the best possible quality and up-to-dateness of these jobs, we replace approximately 8.000 jobs per day.

If you have any questions re. Our service, please do not hesitate to contact us via support@experteer.com

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