• Experteer

Experteer

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Overview

Experteer has a rating of 1.0 stars from 95 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Experteer most frequently mention credit card, customer service, and auto renewal problems. Experteer ranks 340th among Job Search sites.

  • Service
    28
  • Value
    29
  • Quality
    32

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
10
4
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How would you rate Experteer?
Top Critical Review

“Ripoff”

Paul A.
9/22/24

Zero jobs… literally every single one of their headhunters has a goose egg as far as opportunities. They email you to death but you pay for zero. Nada. Zip. Stay away.

Reviews (95)

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Reviews that mention popular keywords

credit card (4)
Thumbnail of user mariaj161
Spain
1 review
9 helpful votes
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March 12th, 2019

AVOID - same issue as other people: no communications until they cannot take repeat annual fee with threat of 'collections'.

Completely ineffective membership cancellation process. I have emailed them MY final notice before I log a GDPR compliant under right to be forgotten.

Skeleton service is basically a scam.

Thumbnail of user richardf50
Experteer G. – Experteer Rep

Dear Mrs. Jerez, thank you for your feedback but as your case may be different from our other candidate that posted the exact same review, we kindly ask you to sent us an email at: support@experteer.com and we will review your case properly.

Thank you.
Your Experteer Social Media Team

Thumbnail of user christinea423
Texas
1 review
11 helpful votes
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September 23rd, 2020

This is a scam. I logged into the site during the covid layoffs to get help job hunting, and the site and service were a total waste. I could not cancel online and there were no payment reminders. After my second billing, I reached them via the generic customer service email and they refused to refund me even though I only logged in ONE TIME.

Thumbnail of user williamr1122
GB
1 review
14 helpful votes
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July 30th, 2020

On paper it looks good the content
On paper it looks good the content looks good the opportunities look good when it comes to it it's actually really really bad. Furthermore, whilst in the small print when you sign up, they don't make this very obvious, they will auto renew your subscription without sending a reminder email, without advising you that your subscription is about to be renewed and they won't refund you.

Charlatans.

Thumbnail of user kevinm247
Illinois
2 reviews
9 helpful votes
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September 8th, 2017

After signing up, I was very disappointed with the value offered on this site. I just learned that my subscription was renewed without notice and I was charged another 99Euro. Think twice and cancel quickly.

Thumbnail of user richardf50
Experteer G. – Experteer Rep

Dear Kevin,

Thank you for your feedback.

On behalf of Experteer I would like to apologize if you were disapponted with our service.

I am sorry if you missed the information re. The prolongation of a Premium Membership. We do clearly state this when you sign up. It is easy to cancel a premium membership (in your account or by email to us), you can do this even 1 day before prolongation and we confirm every cancellation in writing within days.

In case you have further questions, our Customer Service Team is available by email via support@experteer.com.

Please also feel free to write to me directly.

Axel Holl
Experteer Customer Service Manager
Munich, Germany

Thumbnail of user minhh12
California
1 review
7 helpful votes
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October 23rd, 2017

The company and service is a scam. They automatically add you to the yearly subscription and charge you for service. To make sure that they do not get in trouble, they are located in Europe and show you jobs in the United States.

Thumbnail of user richardf50
Experteer G. – Experteer Rep

Dear customer,

Thank you for your feedback.

On behalf of Experteer I would like to apologize if you had a bad experience with our service.

Experteer is of course not a scam. Experteer is a professional career service for executives. Each year we help thousands of candidates into new jobs - here a few examples:

https://us.experteer.com/docs/testimonials/review

I am sorry if you missed the information re. The prolongation of a Premium Membership. We do clearly state this when you sign up. It is easy to cancel a premium membership (in your account or by email to us), you can do this even 1 day before prolongation and we confirm every cancellation in writing within days. If you choose the monthly subscription you receive the monthly subscription, not the yearly. Please do contact us if you ordered a length you did no wish, maybe we can still change.

At Experteer you can find many jobs from the hidden headhunter job market, that are posted exclusively in our network and also many jobs from small companies, that can rarely be found on other job boards. These jobs are worldwide, not only in the US. Our job database is very up-to-date: Currently we provide over 300.000 job postings for senior-level executives with earnings of at least €60,000 / £45,000 / $100,000 per year. In order to offer you the best possible quality and up-to-dateness of these jobs, we replace approximately 8.000 jobs per day.

In case you have further questions, our Customer Service Team is available by phone European time between 9 am and 5 pm and you can also always contact us by email at support@experteer.com.

Please also feel free to write to me directly.

Axel Holl
Experteer Customer Service Manager
Munich, Germany

Thumbnail of user marshae15
Florida
1 review
12 helpful votes
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April 18th, 2019

I wish i read all the reviews before I paid them any $$. My complaints are very much the same as all the other complaints mentioned on this site. I have been trying to cancel my subscription through their site and received an automated email from them. Followed all the instructions and they before they still trying to charge me and send me to collections. This site is a scam and they will only take your money and not help you and they will not give you a way out.

Thumbnail of user richardf50
Experteer G. – Experteer Rep

Dear Marsha,

Thank you for your comment. We confirm every cancellation request. If you did not receive a confirmation please contact us at support@experteer.com and we will find out what happened in your case.

Kind regards
Your Experteer Social Media Team

Thumbnail of user rupinj
Sweden
1 review
8 helpful votes
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April 25th, 2019

I am trying to cancel my premium membership. I have done this many times but it is not working. I am not getting the email from their website that tells me to confirm the cancellation. I have tried to cancel 4 times but I have not got the confirmation email. My email details are correct in their system.

So, my subscription will auto-renew the service now because cancellation is impossible. There is no way out. My money keeps going to them no matter what. I have written to their 'CEO', posted on their facebook and linked in pages and written to their 'customer support'. There is no response and they don't give a $#*! either.

Rupin

Tip for consumers:
Stay away. These people are thieves.

Products used:
I took their 3-months subscription. It renews automatically, no matter what. Impossible to cancel.

Service
Value
Quality
Thumbnail of user richardf50
Experteer G. – Experteer Rep

Dear Mr. Jeremiah,

Not only have we answered your email but we have also cancelled your membership with us.

Kind regards,
Your Experteer Social Media Team

Thumbnail of user janed524
Nebraska
2 reviews
10 helpful votes
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May 15th, 2019

Once you create a membership with Experteer. There is no way out. You can't call them because they are in Germany. You can't cancel your membership in your account settings. You can't cancel via their contact us page, because it just redirects you to your account settings page. When you email them to cancel, you get an automated response with no follow up. We've been trying to cancel with them for months. Instead of just cancelling the membership, they kept the membership active, and now are claiming our account is overdue. I logged into the account for the first time in months and not one recruiter has viewed the profile. Ha.

Thumbnail of user richardf50
Experteer G. – Experteer Rep

Dear Jane D.,

Unfortunately I could not find any open requests from you to get back to you personally. It is always possible to cancel the premium membership in your account through "My account". We also respond to every request. Please send us an email to support@experteer.com and we will look into your issue.

Kindest
Your Experteer Social Media Team

Thumbnail of user gregoryg18
Colorado
2 reviews
42 helpful votes
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July 20th, 2015

Experteer does a good job of appearing professional, but they are internet scammers. I resigned my membership, but made the mistake of not documenting it. My wife checks our credit card statments and did not catch the recurring charges from Experteer. I had a very had time contacting Experteer. They are in Europe with no telefone numbers in their website. When they finally got back to me by email, they said that they could not only not refund my money, but that they could not cancel my membership for another 2 months!

They also have some high pressure resume services that work with them that will find fault with your resume no matter what in order to sell you their services. Scammers too.

Tip for consumers:
Don't do it!!!!

Service
Value
Quality
Thumbnail of user richardf50
Experteer G. – Experteer Rep

Gregory,

First of all, thank you for sharing your feedback. I'm sorry to hear that you had a negative experience with our service, and I want to apologize for the difficulties you had in reaching us. Our telephone number is publicly available online, and we're happy to speak with you on the phone, or per email.

In order to cancel your membership, we require a confirmation - once a profile is deleted, the information and connections are erased permanently, and so we try to ensure that the user is positive about this decision. If you'd like to discuss this matter, please contact our customer service team. We value our customers and are dedicated to resolving any misunderstandings that our users may have.

Furthermore, if you'd like any information on how best to use the site and our service, we're happy to offer some tips on how to optimize your Experteer experience.

Regarding our career service partners and resume review services, I'm sorry to hear that you were unsatisfied with your results. These businesses offer another perspective and helpful advice on how to structure your resume. Of course, CV standards between industries, countries, and job functions, but I am sorry that you were unsatisfied with your experience.

Once again, thanks for sharing your feedback.

Best,
Mia Rafaeli
Experteer Customer Service Team

Thumbnail of user zsuzsannaf1
Cyprus
1 review
0 helpful votes
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July 18th, 2021

Useless site for jobs, you can easily find the jobs they advertise on it if you google it.
No recruiters, nothing.
CAREFUL with memberships, they hide the fact that it will get renewed automatically unless you cancel it (which is super hard to find it). SCAMS.

Tip for consumers:
AVOID IT

Service
Value
Quality
Thumbnail of user joes1716
California
1 review
7 helpful votes
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February 8th, 2021

Deceit and unscrupulous. Thought I was applying for job w/LinkedIn. Instead, it was a false page for Expeteer which took my info, sells it & now spams me constantly. It reminds me of The Jobs Ladders scam site. In any case, I keep trying to "unsubscribe" to no avail, so I just "blocked" them. It's a scam & I did report them to the FTC just to inform someone of their predatory and creepy business practices.

Service
Value
Quality
Thumbnail of user kennetho415
California
1 review
3 helpful votes
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January 6th, 2024

They don't disclose that their site is worthless without a paid subscription until they have wasted your time and you have given up your info thinking they are a legit company- they are not! What they are is internet SCUM. TOTAL SCUM.

Tip for consumers:
They are scum. Pure scum.

Products used:
Registered for an account and completed a lengthly profile before discovering that I was wasting my time since I'd never pay a scum company like them.

Service
Value
Quality
Thumbnail of user fantasioz
California
1 review
0 helpful votes
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December 14th, 2020

Avoid this service, it is a money pit. If you have a subscription, make note to cancel BEFORE the renewal date or you will be out of money.
This service is European and is not working well in the USA it is a waste of time and money.
Now making some noise.

Thumbnail of user elizabethd884
Arizona
1 review
0 helpful votes
  • Send Message
December 15th, 2020

I paid for this service with hopes of getting a 6 figure job since I do have 3 Masters degrees and 30 years experience. I paid them for a year or two (it might be two years) and applied for countless jobs I am 100% qualified for. I did not ever get a "thank you for applying" indicating the company I supposedly applied to got my application and resume. Never did I get an email stating my resume was reviewed and was not sufficient. NOTHING has ever happened. Furthermore, I have unsubscribed from getting their emails from flooding my email account no less than 8 times and they STILL come to my email! I'm ready to sue whoever runs this POS. They are a rip off, SCAM.

Thumbnail of user victoriam267
GB
1 review
6 helpful votes
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August 30th, 2019

Jobs offered up near zero correlation to what you ask for. Cancellation is a total trick and scam to try to get more money out of you.

Avoid at all costs. They are utterly rubbish.

Thumbnail of user exe20
Florida
1 review
5 helpful votes
  • Send Message
May 15th, 2017

I cancelled my "premium" subscription on their website in March. They charged my card again in April. After I contacted them they refused to refund my card, claiming that they sent me an email to confirm the cancellation and I did not respond. I do not know if this is true or not, I did not see it. (If they indeed did send such an email most likely like most of "form" emails it ended up in a spam and was auto deleted after a few days.) The idea of forcing me to "confirm" my cancellation through spam folder is a crooked one -- if this is their "procedure", it obviously is designed to steal money form people. Refusing the refund only confirms the suspicion that the whole "business" of Experteer.com is borderline fraud. In any case as their so called "premium" service, it offers nothing that other free sites do not offer. It is copy and paste from thousands of job sites. I can't imagine any serious company would look for their experts in US using "copy and paste recruiter" con artists in Germany.

Stay away!

Thumbnail of user richardf50
Experteer G. – Experteer Rep

Dear Ex,

Thank you for your feedback.

On behalf of Experteer I would like to apologize if you had a bad experience with our service.

I am sorry if you missed the email asking you to confirm your cancellation. Please feel free to write to me directly and I will re-check for you.

Experteer is not a "copy and paste recruiter". At Experteer you can find many jobs from the hidden headhunter job market, that are posted exclusively in our network and also many jobs from small companies, that can rarely be found on other job boards. These jobs are worldwide, not only in the US. Our job database is very up-to-date: Currently we provide over 300.000 job postings for senior-level executives with earnings of at least €60,000 / £45,000 / $100,000 per year. In order to offer you the best possible quality and up-to-dateness of these jobs, we replace approximately 8.000 jobs per day.

Experteer is a professional career service for executives. Each year we help thousands of candidates into new jobs - here a few examples:

https://us.experteer.com/docs/testimonials/review

In case you have further questions, our Customer Service Team is available by email via support@experteer.com.

As offered, please also feel free to write to me directly.

Axel Holl
Experteer Customer Service Manager
Munich, Germany

Thumbnail of user mr401
Colorado
1 review
4 helpful votes
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September 18th, 2019

I cancelled my membership after find the site not worth the leads it was sending. I cancelled twice, and was charged after i cancelled BOTH TIMES. Still trying to get a refund and am processing a chargeback.

Thumbnail of user francef2
Hong Kong
1 review
9 helpful votes
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February 23rd, 2018

I subscribed for the premium option for a year only, starting 2017. One day before the end of the subscription, and without any 2 weeks prior notice or warning,( which is ILLEGAL) the site tried to charged my credit card. Although they claim it is still possible to cancel until 24 hours before the end of the subscription it was IMPOSSIBLE TO CANCEL THE RENEWAL on the website (it was blocked). I wrote a claim and of course the answer came 48 hours later! This company provides nothing, very likely a scam. Don't sign up!

Thumbnail of user richardf50
Experteer G. – Experteer Rep

Dear France F.,

Thank you for your feedback.

On behalf of Experteer I would like to apologize if you had a bad experience with our service.

Experteer is a professional career service for executives. Each year we help thousands of candidates into new jobs - here a few examples:

https://eu.experteer.com/docs/testimonials/review

I am sorry if you missed the information re. The prolongation of a Premium Membership. We do clearly state this when you sign up. It is easy to cancel a premium membership (in your account or by email to us), you can do this even 1 day before prolongation and we confirm every cancellation in writing within days.

An earlier prolongation is not possible. The prolongation always happens as announced at the beginning (when you sign up). You can always check this in your personal account in the area "My Account". Here you see the status of your account and how long your premium membership is. Your invoice is also there and it also states the length of your premium membership.

We are happy to check again for you, our Customer Service Team is available by email at support@experteer.com.
Please also feel free to write to me directly. Thank you.

Axel Holl
Experteer Customer Service Manager
Munich, Germany

Thumbnail of user devendrad4
GB
1 review
0 helpful votes
  • Send Message
September 14th, 2021

I signed up for Experteer special offer giving 6 month package for £37 which I consciously signed up for. They automatically signed me up for auto-renewal because that was some hidden small print in their sign-up page, I was never given option not to sign auto renewal. I soon found they are completely useless and had no intention to renew (I was ready to forgo my £37), however they charged me with much higher amount (£65) after 6 months without informing me and strangely they did not even inform me AFTER deducting my payment. They have 14 day clause where you can argue about amount deducted but I did not even get that chance. 2 months later I found it through my card statement and they refused to refund pointing to small print. I am not sure how they are allowed to operate in UK with this model. I hope consumer protection service does something about this as it is clearly an unethical practice. I have no doubt this they are fleecing many other customers in the same way. Avoid this useless service

Service
Value
Quality
Thumbnail of user ms1210
Ohio
1 review
0 helpful votes
  • Send Message
May 18th, 2021

This company is not legitimate. They will highjack your LinkedIn account. Be careful when you click on an apply button. You might get rerouted illegitimately to Experteer.

Products used:
Recruiting

Quality
Thumbnail of user guyd78
Switzerland
3 reviews
8 helpful votes
  • Send Message
September 27th, 2020

An automated site that seemed just to feature jobs I had already seen elsewhere (for free). I uploaded a profile, no one visited it! I found absolutely no benefit in my premium membership.

Thumbnail of user toonb9
GB
1 review
6 helpful votes
  • Send Message
February 6th, 2017

DO NOT BE TAKEN IN BY THESE CON ARTISTS

I have gone to the Police and I am taking them to court!

THERE ARE THOUSANDS OF OTHER PEOPLE WITH COMPLAINTS ALL OVER THE WEB WHO HAVE HAD MONEY STOLEN FROM THEM, DO NOT BE THE NEXT TO SUFFER

Thumbnail of user richardf50
Experteer G. – Experteer Rep

Dear Toon,

Thank you for your feedback.

On behalf of Experteer I would like to apologize if you had a bad experience with our service.

I cannot confirm thousands of other people complaining about Experteer. Sure, there are a few on the internet but also very positive, even though it is a matter of fact that statistically people publish more negative experiences than positive.

If you do not cancel a Premium Membership, it prolongs. We do clearly state this when you sign up. It is easy to cancel a premium membership (in your account or by email to us), you can do this even 1 day before prolongation and we confirm every cancellation in writing within days.

Experteer does of course not steal money. Experteer is a professional career service for executives. Each year we help thousands of candidates into new jobs - here a few examples:

https://us.experteer.com/docs/testimonials/review

In case you have further questions, our Customer Service Team is available by email via support@experteer.com.

Please also feel free to write to me directly.

Axel Holl
Experteer Customer Service Manager
Munich, Germany

Thumbnail of user georgee252
GB
1 review
1 helpful vote
  • Send Message
August 21st, 2020

STAY AWAY FROM THIS Did nothing for me, then paid for premium and nothing changed, then wanted more money for premium features?.
This site is the worst and you cannot get hold of them to complain or unsubscribe.

Thumbnail of user victoro158
Spain
1 review
0 helpful votes
  • Send Message
May 11th, 2022

Authentic scam. They tell you that they are going to give you access to the best job offers and as soon as you pay for the service you see that they are exactly the same that you can see at no cost on other portals. And worst of all, once they start charging you they keep charging you in advance and without warning. AUTHENTIC SCAM AND INEFFECTIVE JOB PORTAL.

Thumbnail of user jnoonanjjn
Florida
1 review
5 helpful votes
  • Send Message
June 23rd, 2023

This is a scam. It is of no value and cancelling the service is near impossible...
This is a scam. It is of no value and cancelling the service is near impossible...

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From the business

Executive and senior management jobs for $ 100k and over. This high-end job search and career service gives confidential access to executive recruiters and headhunters. On Experteer.com thousands of 100k plus job offers for specialists, directors, exec...

Company Representative

Thumbnail of user richardf50
Experteer G.
Customer Service
Typically does not respond to reviews
Experteer is a professional career service for executives.
Each year we help thousands of candidates into new jobs - here a few examples:

https://us.experteer.com/docs/testimonials/review

At Experteer you can find many jobs from the hidden headhunter job market, that are posted exclusively in our network and also many jobs from small companies, that can rarely be found on other job boards. Our job database is very up-to-date: Currently we provide over 300.000 job postings for senior-level executives with earnings of at least €60,000 / £45,000 / $100,000 per year. In order to offer you the best possible quality and up-to-dateness of these jobs, we replace approximately 8.000 jobs per day.

If you have any questions re. Our service, please do not hesitate to contact us via support@experteer.com

How do I know I can trust these reviews about Experteer?

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