Extra Space Storage

I use to rent a storage facility in modesto, ca, crows landing road.the company trick you with lowest rent at first and once a person is in there, they keep on jacking the rent started at 15 dollars but pretty soon I was paying 60 a month and some time they increased my rent twice a year too and if you leave the storage early and you already paid for whole month then you will not get any refund. It's bunch of crooks running this company and ripping people in need. Extra space storage is not good place to be in its better to find some other place where they are fare and honest.

She has been very helpful and answered all the questions that I asked. I would highly recommend this company to my friends and family because of her professional demeanor and skills set

Extra space storage will lie to you, provide you with bad service, and at times, you won't even have access to your storage garage because they are so poorly managed. Do not let the new green and grey paint fool you, this is a bad dishonest company. In the time that I have stored my belongings in one of their garages, there has been a block wall that was destroyed allowing anyone access to all the storage garages. This took 6 months to fix. The gate is always broken, the place is dirty, unkempt, and disgusting. They won't answer the phone, or emails. I am surprised they are still in business. Also in the time I have been there, a fire destroyed almost half of the storage garages. If you value your belongings, do not even consider renting here. Oh, and their representatives are condescending $#*! holes who will treat you with contempt when you try to resolve a problem in good faith. Seriously, extra space storage and crew are a bunch of first class $#*! holes.

At $339/month for a 10×15 unit I would not have expected my bedding and Italian leather furniture to be destroyed by rats. The dead rat was very large but I did not take a picture. Just paid the movers extra for property disposal.

Thieves! DO NOT RENT HERE! Brought me in with an internet rate, then just like that I get a letter in the mail that they are going to double my price. Yes double. Very unethical and an all around garbage move. Pure filth!

Helping my sister-in-law move out. She had paid movers and there were no carts. Only one other person was there using a cart. I complained at the office and they were not at all sympathetic or remorseful. They said people probably put them in their units. I would not recommend this place at all. Also, they raised my sister-in-law's monthly payment after the first month and gave her no notice when she first signed up.

They gauge you cost wise, but that's the least of the negatives. The manager is sick. If "gated" is a positive for you, that will soon change if you decide to store your belongings there. The manager who lives in the apartment above the office is a Criminal Minds level of creepy. He uses that gate to trap you in so you can't leave. I told him to let us out. He said "blow me $#*!". Sick bastard. Rude, snide and the most unprofessional employee I've ever dealt with.

This place will get you to sign a contract for a certain amount and then jack up the rate a few months in with no warning. Terrible business model. Our contract rate went up 74% after 3 months. All communication since our move in was via email (because we moved!) but they claim they sent a letter notifying of increase. Regardless an increase of 74% in unacceptable. Why have a contract at all? We are getting our stuff out of here and we will never use this facility ever again.

You will sign a contract stating the price you will pay for the unit and then they will jack up the price by 100% while your stuff are locked there and there is nothing you can do about it.

They won't even send you an email or call you to notify you. They will send you a letter in the mail ("company policy"). I found out about the huge increase from my bank statement.

They just take advantage of people that storage their belongings with them because it takes money, time and resources to move to another storage unit.

Beware!

Do not rent with this storage space. They give you a cheap price to get you in and then prices go up monthly or when the market changes. The units are old/worn down and not well kept to protect your belongings from bad weather. The grounds are tight and are hard to move vehicles around. Save your money and look elsewhere!

Today I went to my storage and found it was ransacked and my electric guitar and amplifier was stolen it's still a mystery to me what happened the lock was not cut but I did go online and it said my lock is easy to pick. Also some Elvis stuff is missing my foot locker was open. The storage people wouldn't even compensate me for my rent now really we put our stuff there for them to keep safe and then it gets ripped off. Also rodent problems and I got something ruined.

When I rented my unit they set me at a price I could afford but after a few months they increased $80 and stated they had the right to increase every few months! No warning, just a clause they put in your paperwork but they assured me that doesn't happen often! We'll soon as my promotion was up the increase happened! Unbelievable! Now I have to move my stuff somewhere else!

These people are thieves. They say they are veteran owned and turn around and stab you in the back. The veteran discount was pure BS. They gave a quote and we were leary because of the bad reviews, but being a veteran owned company I thought they would have some honor. THEY DO NOT! They are common criminals. We explained EXACTLY what furniture we had. We got our quote and they outsourced the job to another company. They showed up and demanded an extra 1100 dollars. They are scumbag criminals too. They are called Expert Logistics LLC. Avoid them also. I cannot believe a company says they support veterans and are veteran owned, but turn around and fleece you like a common criminal. DO NOT USE THESE PEOPLE UNDER ANY CIRCUMSTANCES!

They raise the rate when ever they want. In the course of two years it has more than doubled. They will not tell what it will be in the future so I assume they will continue to raise it until it is even more intolerable. Finally I'm moving out.They know how difficult and inconvenient it is to just move out so this is their business model. It's a SCAM.

Without any warning or explanation, they raised my rent twice in just under a year 106$. They're late fees are horrific too. I was a week late and they bilked me for 79$. I'm through with these bastards.

Units off of Hoadly Road in Woodbridge, VA. Not climate controlled. Keypad to get out of gate always blocked. Company customer service is awful. They run a nice scam in forcing you into purchasing a lock (not allowed to use your own) that is completely useless anywhere else. Got texts and emails saying to return lock but then told it was ours. Was there less than a month because of poor conditions, and they are the "new" location... oh, and our lock was OPEN with tape holding it shut...

They raised my rental prices on my 2 units every 3-5 months to the point where I emptied one unit and told them to sell things in larger unit as I didn't need them anyway. They did the exact same thing to a friend of mine as well. Dishonest, do not use them.

We have storage at 1200 Legion NE Albuquerque, NM. There is often nobody on duty here despite claims of this being a secure location.

Our trailer was broken into and burglarized and there was no employee to be found anywhere. Called corporate who said they would contact the manager. I observed a homeless *** living inside the security fence on the property. As there was nobody to contact locally the *** is still on the property.

Contacted the police who suggested I file a report and I did. I have noted many times that there is nobody around who works for Extra Space and on Sunday the place is wide open. Evidently the security cameras are useless.

Unsecured property and the customer service has been non-existent. I have attached photos of the house that the homeless individual built on Extra Space property,.

I want to thank Darryl who assisted me with my rental today. He was exceptional and would refer anyone to this location for storage. He went the extra mile to see that I was an senior citizen with out me telling him. He made the application process easy as well. Stay on the phone with me until everything was completed.