Extra Space Storage

At 0610, 7 June, I found the "entry only" gate stuck in the fully open position. No other vehicles were on the property.
The gate should have a default setting of CLOSED. Otherwise, it is pointless & worthless. Still stuck open at 0640 am.

Everything I own was stolen, they told me they recovered all calls when o told them to play my call they keep telling me they waiting on their IT…I been calling they send me to voicemail but they will only send me to the team lead. People NEVER put you things in this place they open your space see what's in it and it's all down hill. My wedding dress, my marriage license my whole life and all I got was they mad a mistake and no answer calls. PLEASE do NOT put your personal things here.

The most convenient and secure storage facility to store your items! Joe, Manny, and Letty are always willing to help and do a fantastic job maintaining the facilities they look over. If you ever have any questions, just head up to the office and you will surely get help!

I've been renting a small unit and they raised my rent this year for 40% since 2021 but they're renting the exact same size unit much cheaper than I'm renting it to "new" customers only. I tried to solve this issue with the location I'm renting on Frazee Rd, San Diego as well as BBB. The answer they have given to us was basically the cheaper price tricks you to move in but once you move in, they can raise it as they wish to because I signed up for a lease agreement which as signed by computer generated signatures without letting me to read and understand their "uncontrolled rent cost raises". The state of California has a rent control for most major cities such as San Diego. I'm going to solve this unfair and unethical business via the city as well as the state. Please join me to solve this uncontrolled rent raise and unethical lease e-signing issues. Be careful if you're renting an unit or planing to rent!

Went by today to ask about a small storage space and the woman in the office acted as she did not care if we rented or not. I wanted to know about the first month free and what the catch was but she was not interested in talking to me. I have never rented a story room before and has no idea what to ask and she was no help at all.

We were excellent customers of Extra Space Storage at 2150 East 3300 South, Millcreek, Utah for over four years. Our starting rate was $286.50/month. When we left it was $411.00/month, with another rate increase just around the corner! We asked them for a half month's refund for a problem THEY caused, and they said no way unless we signed a Settlement & Release Agreement promising that we would not post bad reviews about them! We would not sign! DO NOT GO HERE! Horrible treatment, no customer loyalty, and all they care about is your money!

The people that extra space storage have been exceptionally nice and helpful. Bob, at Sherman Street in San Diego, has been extra nice. He helped me select and get just the right size, and when I needed a bit more space he was able to get me another right beside my existing storage.
Today, when I consolidated down to one storage again, he processed prorated refund while I was there.
I would recommend extra space storage based on the people alone, and add that the facility is always clean, well lit, and secure.
Garry Halstead

I lost everything I owned at extra space storage. A blond girl and her boyfriend broke the lock and stole 17 suitcases full of $20,000 worth of school supplies and the extra space trolley. Insurance refused to pay me $2000 and the police didn't help file a report.

I would not recommend this joke company to anyone. They lure you in with $110-125 a month internet specials on a 10x15 outside unit. After 2-3 months they jack up the rent by $100 so that $124 dollar internet unit is now $209 with no warning. This is Ridiculous when Uhaul charges $174 for the same unit with climate control. The manager at Eastern Ave in Baltimore constantly talks over you on the phone and can be rude. I'm getting my stuff out of there in July and will never rent there again.

Don't ever rent here. Rented a space 2 months ago at a reasonable price I found online that was consistent with other prices in the area. I got a letter in the mail the other day that they're DOUBLING my monthly rate. I reached out to the company for an explanation and no one would return an email or a phone call. The local store manager is completely useless and will not respond to me at all now that they know everyone is furious about the rate hikes. The only thing their useless online chat person could tell me was "uhhh it's not a 100% increase. It's only 89%."

They're sociopaths. It's just another scam.

When I placed my items in storage, I was charged $114. I wasn't bothered, until I went to check on my items and they were all covered in dirt and grime. My first thought was, "What is the point of paying for an indoor climate controlled space if all my couches and mattresses get covered in random gunk from the ceiling?" Now they hide behind the New Year as an excuse to raise the price of my storage unit to $166. For what purpose other than greed? After giving them an earful, I will have to remove all my items and take them to a facility that is worth the price and won't leave my items filthy. Very disappointing Extra Space Storage is. If you're going to shelter other's items have the decency to keep them clean.

After 3 months they unexpectedly raised the rent of a 5x10 unit from $57 a month to $87. Must I say more? Once everything is moved in they decided to raise it. This was not a temporary special. Sure it's month to month. But raising it that much is criminal.

This is by far the best Extra Space Storage in Minnesota. Kitsha Fly is very helpful and knowledgeable about the whole storage process and does her job well. If you are looking to store your belongings in a great clean environment,this is the place!

This is actually a brokerage company, they don't tell you this. They lie and promise you things for you to find out too late that they lied then even though you have proof and they know they lied they refused to give you a refund even though they never provided a mover. Don't give them your checking account info real companies will take a credit card. Then they just take money put off your account. Not only did the booking person lie repeatedly about things when you call to talk to customer service they lie as well. They will steal your money.

This place is a scam. We rented a storage facility for a total of $147 including insurance. After we moved all of things in, they raised our rate to $191 "due to current market rates". Totally a scam.