• FreshGo

FreshGo

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Overview

FreshGo has a rating of 4.2 stars from 108 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FreshGo most frequently mention customer service, colored contacts, and brown eyes. FreshGo ranks 15th among Contact Lenses sites.

  • Service
    67
  • Value
    70
  • Shipping
    71
  • Returns
    31
  • Quality
    68

This company does not typically respond to reviews

Positive reviews (last 12 months): 86.7%
Positive
13
Neutral
0
Negative
2
36
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How would you rate FreshGo?
Top Positive Review

“Thumbs up”

Catherine O.
7/12/24

I'm very pleased with the service & products--my order arrived promptly, the non-prescriptions in gray, 3-tone green & gray-blue look very natural, yet just a touch "enhanced" with my hazel eyes. I will be ordering again! Nicely done, FreshGo.

Top Critical Review

“Look like my real eyes love them”

Francine G.
8/13/24

Love them soft some others was to big but these are perfect.buy them you will not go wrong. They are the same eye color as mine.a little brighter

Reviews (108)

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customer service (15)
Thumbnail of user couell688
Washington
1 review
0 helpful votes
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July 12th, 2024

I'm very pleased with the service & products--my order arrived promptly, the non-prescriptions in gray, 3-tone green & gray-blue look very natural, yet just a touch "enhanced" with my hazel eyes. I will be ordering again! Nicely done, FreshGo.

Tip for consumers:
Have an app?

Products used:
Non-prescription colored contact lenses

Service
Value
Shipping
Quality
Thumbnail of user christinek1593
New Jersey
1 review
0 helpful votes
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June 28th, 2024

I had a very easy time with the ordering. There was no confusion. The colored lenses came within 4-5 days. I was very happy with the colored lenses and I plan on getting more. Thank you for the clear directions.

Tip for consumers:
It was set up very well. Just wish there were more discounts and price was less.

Products used:
Non-prescriptions colored contact lenses. Buy 2 get one free. Light green, green, sapphire.

Service
Value
Shipping
Quality
Thumbnail of user arnessieb
Alabama
1 review
0 helpful votes
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June 4th, 2024

Fresh Go is one the best contacts lens to buy from why they have very soft lens and comfortable on your eyes and a very natural eye color very fast delivery when placing your order I wear the hydro grey I love that color on my eyes this is the only company I order from I'm a loyal customer and you should be to make your order today and I promise you you want be disappointed

Tip for consumers:
Fresh go contact is the best contact lens the contacts are so soft on your eye and looks so very natural

Products used:
Fresh Go contacts

Service
Value
Shipping
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Quality
Thumbnail of user dianaf880
Kansas
1 review
0 helpful votes
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June 13th, 2024

They are good quality, very colorful and I get a lot of compliments. I ordered 3 pairs and love them all. Will order more soon. Shipping was fast

Products used:
Colored contacts

Service
Value
Shipping
Quality
Thumbnail of user jillr663
Kansas
1 review
0 helpful votes
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May 8th, 2024

I purchased non-prescription colored contacts in 3 colors because I wasn't sure what I would like. But I LOVE them all! And I've been in a place in my life where I'm making small changes to help me feel better about how I look as I've entered middle-age and a slight but beautiful change in eye color is exactly what I needed! The contacts are very comfortable and I can't even feel them when they're in

Thumbnail of user johnt5176
Georgia
1 review
0 helpful votes
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March 17th, 2024

Whether the product (any product) has defects, the workmanship is not up to par or is late in shipping out, is all secondary to the 'customer service' after the purchase. The 'customer service' at Freshgo is #1 out of any company I've ever dealt with. Sean was prompt, informed and generous with his time in rectifying my issue. This is the only company I'll ever use for all my colored contacts in the future.

Products used:
Colored Eye Contacts

Service
Value
Shipping
Quality
Thumbnail of user hafizam1
Oklahoma
1 review
0 helpful votes
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March 6th, 2024

I really like the quality of the lens,i buy 2nd tjme now i like to try new colors, I don't try blue green color now i will buy blue and green🤩
Nd no watery eyes it's really easy to wear the lenses 🤩🤩🤩
I will give 5 🤩

Service
Value
Shipping
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Quality
Thumbnail of user nikih62
Florida
1 review
0 helpful votes
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January 16th, 2024

There's always a remarkable variety to pick and choose from and if there's an issue that may arise, customer service makes it right. I have been a customer for well over 4 years.
They also have the most green eye contact variety so that's a bonus.

Products used:
Eye contact lenses.

Service
Value
Shipping
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Thumbnail of user melissab2721
California
1 review
0 helpful votes
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October 12th, 2022

I was looking for natural looking contacts and these were it! Such a beautiful color. Received many compliments on them! They look just like the pictures on the website! Will definitely be purchasing more!

Thumbnail of user tinap685
Michigan
1 review
1 helpful vote
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May 19th, 2023
Verified purchase

I've been waiting more than 10 days and the tracking system says my order has been stuck in Melrose Park, Illinois for 8 days now. I don't even live in Illinois. I contacted customer service and they sent me an admittedly A.I. Response saying I have to wait 14 days before inquiring where my order is... WHAT?!?! Does anyone have a number I can call to speak with an actual person?

Service
Value
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Thumbnail of user felicia.c
Florida
1 review
1 helpful vote
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May 21st, 2023

Purchase the 3 tone brown contact lens, absolutely beautiful. I have naturally dark brown eyes and these were perfect to introduce some color for a very natural effect.

Lens fit great, very comfortable to wear and stayed in place. Need to order another pair, highly recommend.

Products used:
FreshGo contact lens

Service
Value
Shipping
Quality
Thumbnail of user kellyr985
Alabama
1 review
2 helpful votes
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June 13th, 2022

I am a body paint artist, and these contacts are exactly what I'm usually looking for to finish off my looks. They are extremely comfortable and super pigmented when wearing them. If you are someone looking for natural colored contacts, fun contacts for halloween, or contacts for cosplay in general, I can not recommend this brand enough. They are easy to purchase from, offer great deals on their site, and the product arrived in a timely manner.

Thumbnail of user deontel
Texas
1 review
0 helpful votes
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August 3rd, 2022
Verified purchase

The color selection of the contacts is impressive! I can wear these for the majority of the day without them drying. My order shipped out in less than 24 hours, and customer service has been helpful with any issues with shipping.

Thumbnail of user michaelsdennis0
New York
1 review
0 helpful votes
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March 26th, 2024

A very simple procedure to order. Quick delivery. I'm satisfied and will be ordering again still waiting for my free pair.

Products used:
Contacts

Service
Value
Shipping
Quality
Thumbnail of user jadaj44
California
1 review
0 helpful votes
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May 1st, 2023

I have bought many pairs of contacts from fresh go for almost 2 years now, and they are always so pretty and natural looking. One of the last times I purchased from them, I accidentally received the wrong color contacts, so I went to customer service. Sean was so nice, and sent me the pair I had originally ordered, and it came very quickly, and was perfect! I will keep on buying my colored contacts from here :)

Products used:
Hidrocor ochre contacts, hidrocor Acela contacts, and hidrocor graphite contacts

Service
Value
Shipping
Returns
Quality
Thumbnail of user amber.clark1228
Florida
1 review
0 helpful votes
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October 29th, 2023

These were amazing! I was a zombie Prom Queen for Halloween and the minute I put these contacts in, it made my outfit complete! Everyone at the party said they could barely look at my because it creeped them out! Definitely will be ordering again.

Thumbnail of user janeg649
New York
1 review
0 helpful votes
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May 16th, 2022

This is the best colored contacts company ever! They have so many colors to choose from. I have dark brown eyes and have especially loved the hidrocor line to brighten, enhance and change up my eye color. Spectacular quality with very comfortable lenses at AMAZING prices.

Tip for consumers:
Remember to use the coupon code and save more.

Products used:
colored contact lenses

Service
Value
Shipping
Returns
Quality
Thumbnail of user lindsayg311
California
1 review
1 helpful vote
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October 18th, 2022
Verified purchase

FreshGo is perfect for non prescription contacts. I ordered my first pairs a couple months ago and was nervous about how I'd do with contacts since I've never had to wear them before. Their contacts are super user friendly and look great. Ordering is always easy and I typically get my packages very quick. I've done green and blue on my dark dark brown eyes and they came out fantastic!

Products used:
Contacts

Service
Value
Shipping
Quality
Thumbnail of user issapourf
California
1 review
0 helpful votes
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November 5th, 2023

Fresh go is my go to for colored contacts. They have good color choices and the diameter of lenses is bigger compared to other websites making the eyes pop. So far I have not sustained any damage to my eyes either. The only reason why I didn't give them a 5 stars is that I wish their contacts would last longer and get shipped faster. But, overall my go to company!

Thumbnail of user debras1531
Indiana
1 review
0 helpful votes
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March 24th, 2022

I have been curious about contacts lens. I tried them for the first time in the summer of 2021. They gave my face a new look. I wear sterling grey. They brighten my dark brown eyes. They are comfortable, natural appearance, easily installed and an awesome way to change your look. I've tried other colors but sterling grey is my favorite.

Thumbnail of user ingridm142
Florida
1 review
0 helpful votes
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April 10th, 2022

I am a first-time customer, I love how fast my contacts came! The color is beautiful! And they were very comfortable to wear. I also love the tracking information, that's why I consider them very dependable. When they say it has arrived, it has. I've just ordered some more contacts. A variety of colors. I plan on being a forever customer. And I also especially love, that they have a U SA Warehouse! So they arrive even faster! Now that's what I call service!

Tip for consumers:
Just speak your truth.

Products used:
Only color contacts

Service
Value
Shipping
Quality
Thumbnail of user heathera763
Florida
1 review
0 helpful votes
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February 2nd, 2023

While the main thing that keeps me coming back is the shipping (it's fast to the US), it has a wide variety, but you gotta move quick because they sell out quickly, especially if you require prescription lenses. So far my favorite collection has been the Nonno collection. The colors are vivid and realistic. But the Premium hazel has been a surprise, giving me the golden color I wanted. Hopefully this company can branch into more fantasy based looks and collections.

Thumbnail of user berdiet1
Arizona
1 review
2 helpful votes
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November 4th, 2022
Verified purchase

This was the worst purchase I have made. These are junk so very thin they crinkle in the eye I didn't need them for the color I needed them to work for my eyes I don't need a prescription though. Don't buy it they are junk!

Tip for consumers:
Very think don’t stay in properly junk don’t buy

Products used:
None

Service
Value
Shipping
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Thumbnail of user jenc301
Maryland
1 review
3 helpful votes
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December 11th, 2022

Don't waste your money. If for some reason there is something wrong with the contact lenses they make it impossible to replace or refund it. So it's buy at your own risk because they couldn't care if customer is satisfied once money is paid.

Thumbnail of user nadso
Michigan
1 review
3 helpful votes
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May 7th, 2022

Beautiful lenses made my eyes look big but they tore after only 2 uses. I really wish they lasted longer I loved them.

Tip for consumers:
Beware poor quality

Products used:
Contact lenses

Service
Value
Shipping
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Quality

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From the business

[Official] FreshGo - FASHION ON YOUR EYES. Founded in 2016 and been doing colored contacts businesses worldwide for over 10 years, FreshGo aims to provide customers with the most professional and fashionable contact lens products and services by taking advantage of great sourcing ability in color contact lenses, specialized experience in e-commerce management and service, and advanced Internet technology. The Service Center is composed of sophisticated optical experts and optometrists, making sure to provide the best services and most professional guidance for customers. The research team with ten years’ experience ensures to continuously develop and launch new designs to become an eye fashion leader!

Company Representative

Thumbnail of user ryanh1023
Ella H.
Typically does not respond to reviews

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