• FreshGo

FreshGo

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Overview

FreshGo has a rating of 4.2 stars from 108 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FreshGo most frequently mention customer service, colored contacts, and brown eyes. FreshGo ranks 15th among Contact Lenses sites.

  • Service
    67
  • Value
    70
  • Shipping
    71
  • Returns
    31
  • Quality
    68

This company does not typically respond to reviews

Positive reviews (last 12 months): 86.7%
Positive
13
Neutral
0
Negative
2
36
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How would you rate FreshGo?
Top Positive Review

“Thumbs up”

Catherine O.
7/12/24

I'm very pleased with the service & products--my order arrived promptly, the non-prescriptions in gray, 3-tone green & gray-blue look very natural, yet just a touch "enhanced" with my hazel eyes. I will be ordering again! Nicely done, FreshGo.

Top Critical Review

“Look like my real eyes love them”

Francine G.
8/13/24

Love them soft some others was to big but these are perfect.buy them you will not go wrong. They are the same eye color as mine.a little brighter

Reviews (108)

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Reviews that mention popular keywords

customer service (15)
Thumbnail of user samahc
New Jersey
1 review
0 helpful votes
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March 27th, 2022

I love the brand, I purchased multiples different colours. All are perfect, il so satisfied and I recommend it.

Thumbnail of user francineg104
Michigan
1 review
0 helpful votes
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August 13th, 2024

Love them soft some others was to big but these are perfect.buy them you will not go wrong. They are the same eye color as mine.a little brighter

Products used:
All

Service
Value
Shipping
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Quality
Thumbnail of user mckeebab
Kansas
1 review
0 helpful votes
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December 23rd, 2022
Verified purchase

I have bought lenses from freshgo over the past two years the lenses I purchased excellent. Recently there was a mix up in my tracking but Sean responded to all my emails and notified me of the mix up. You can't ask for better service than that. I will continue to order from this company not once was I dissatisfied with my purchases.

Thank you Freshgo

Tip for consumers:
You won't dissatisfied

Products used:
Colored contacts from freshgo

Service
Value
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Thumbnail of user bettyl1026
New York
1 review
0 helpful votes
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September 13th, 2023

This is my first time ordering contacts online. Both the web service and the customer service contact have been diligent and extremely helpful throughout this process. I will continue to be a customer because I receive such excellent service and my contacts arrive in a timely manner. Any questions or issues are immediately addressed by a very nice staff member Who is personable and engaged in customer satisfaction

Products used:
Contact lens

Service
Value
Shipping
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Quality
Thumbnail of user deel181
Texas
1 review
0 helpful votes
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June 23rd, 2022
Verified purchase

I have ordered from this company a few times. The lenses are NATURAL looking but you have to make sure you confirm the shipping info (express, USA warehouse etc. before you order.) They USUALLY arrive within a week. I haven't had any issues with the colors. They look the same on my eyes as on the website!

Tip for consumers:
Double check which warehouse your contacts will be shipped from.

Products used:
Contact lenses

Service
Value
Shipping
Quality
Thumbnail of user mm1399
North Carolina
1 review
2 helpful votes
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August 6th, 2022

First time trying contacts so it took a few minutes to get them in but they look awesome! They sent a message to make sure and place the contacts in contact solution for 6 hours before using. So make sure you do not put them in right away.
It took a couple of weeks for the contacts to arrive and the tracking did not work. The payment was through paypal so I thought Fresh go might be a scam but it is not. Think I will order some more!

Value
Shipping
Quality
Thumbnail of user teresab1060
Texas
1 review
0 helpful votes
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March 26th, 2022

I'm so in love with my turquoise, green and grey contacts, I have gotten so many good compliments on my eyes people have even said where I have gotten them and purchased some of their own. They feel great in my eyes and doesn't bother me at all.

Products used:
Non prescription contacts

Service
Value
Shipping
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Thumbnail of user robynmfrank
New York
1 review
0 helpful votes
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October 18th, 2023

I love my green contact lenses! I have brown eyes and they look quite natural. The lenses are also very comfortable. And the price can't be beat. However, be prepared to wait awhile for your package to arrive.

Thumbnail of user leticias116
Massachusetts
2 reviews
0 helpful votes
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December 6th, 2022

I really love them. I love also the case you provided to convenience caring for your eyes threw out the day. A compact with liquid holder and contact case and tools when placing and taking out my contacts love it. Thank you.

Thumbnail of user miag118
Georgia
1 review
0 helpful votes
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October 21st, 2022

I enjoyed this purchase from product delivery and customer service everything didn't go accordingly do to misunderstanding but they were very helpful and corrected the issue promptly and I was very pleased with the outcome

Tip for consumers:
Good job

Products used:
Eye lens

Service
Value
Shipping
Returns
Quality
Thumbnail of user timaw
California
1 review
0 helpful votes
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October 26th, 2023

I have purchased 3pairs but 2 of them don't work properly I just barely used them and they bothered my eyes. I will try them later to see if they work if not I will just use the one good pair that is so comfortable. Overall the products are good.

Tip for consumers:
I love the colors and products but I am just having trouble with 2 pairs that are giving me trouble.

Products used:
I used 1pack of the 3 that I purchased.

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Value
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Thumbnail of user phyllisj188
New Jersey
1 review
0 helpful votes
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September 17th, 2023
Verified purchase

I was very satisfied with my first purchase. The promo code did not apply for my second purchase, however I received a quick response and was promply refunded the promotional difference. I would refer this product to anyone I know.

Products used:
Contact Lenses

Service
Value
Shipping
Quality
Thumbnail of user ajharuni
New York
1 review
0 helpful votes
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March 24th, 2022

I bought 8 pairs of colors contact lens last month and they were very nice and cute. Also they are very good quality. Whenever I buy anything to use first I think about the safety and the quality. This brand is very trusted for me. I will buy again when I need it.

Service
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Thumbnail of user crystalinanoble08
Montana
1 review
0 helpful votes
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June 1st, 2023

Within the last month I've bought 7 pairs of contacts from FreshGo and every one of them has been amazing! The color is the same as the picture. The contacts are amazing for cosplay and I even bought some colored contacts for my mom (2 pairs because her eyes have two different prescriptions) and I got my friend a pair for her cosplay as well. I will definitely be buying more in the future and I'll definitely recommend buying from FreshGo if anyone ever asks me where to get good quality contacts.

Products used:
Eye Contacts

Service
Value
Shipping
Quality
Thumbnail of user kathyo328
Wisconsin
1 review
0 helpful votes
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August 24th, 2023

I was a bit weary to try a new color but I ordered them anyway. Soo very happy I did! Very pleased with the pop of the green. Get compkiments all the time when I wear them. Definitely will try others by this company.

Thumbnail of user nicholasa542
New York
1 review
3 helpful votes
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October 3rd, 2023
Verified purchase

I made my purchase Sept 21st. My order was expected on the 29th, but then it was marked to return to sender for "insufficient address". I have since then tried to contact support via email, phone, and the site chat. I have yet to receive a response, and it is now Oct 3rd. This insufficient address situation is not on me, and now I want a refund.

Products used:
Red Sclera Halloween Lenses

Service
Shipping
Thumbnail of user kristinal213
South Carolina
1 review
2 helpful votes
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May 1st, 2023

I bought two pair of prescription contacts and it made vision very blurry and could hardly see anything. Very disappointed and a waste of money. I can see better without glass better than I can see with these contacts in.

Tip for consumers:
If you need prescription contacts my advice is to stick with your local eye care physician.

Products used:
I tried using both pair but the same results.

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Value
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Thumbnail of user angelitak3
Illinois
1 review
0 helpful votes
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June 7th, 2022

I always use FreshGo contacts! I have tried several others and nothing compares to the quality lens from FreshGo provides. My go to color is Beleza Gray. Brilliant color! Have fun ladies switch them up and be creative. Not just for women I have purchased these for my brother as well and he absolutely is astounded by the lenses.

Best,

Angie

Service
Value
Shipping
Quality
Thumbnail of user kimberleya32
New Mexico
1 review
0 helpful votes
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April 3rd, 2022

These are always my go to for colored contacts. They last a while and are always so comfortable. Ever since I started wearing these colored contacts, I'm always getting compliments on my eyes. Thank you eyefreshgo!

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Value
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Thumbnail of user mariam3057
Washington
1 review
2 helpful votes
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April 10th, 2022

I'm so in love with their contacts, the quality and styles of their products are awesome! I've tried many different brands but I'm more than happy with this one. Definitely recommend them.

Tip for consumers:
Work wonderfully on dark color eyes

Products used:
Grey beige contacts

Service
Value
Shipping
Quality
Thumbnail of user shireend7
New Jersey
2 reviews
0 helpful votes
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April 10th, 2022

I wasn't expecting much but I must say that I was pleasantly surprised at the quality of lenses, especially for the low price. I can honestly say that the quality is surpasses that of some of the higher end, optical brands that I've paid a lot of money for in the past. My only issue is that FreshGo doesn't provide prescription colored contacts. Other than that, the lenses look as if the iris of my eyes are legit the actual color of the lenses. You've got a return shopper in me!

Products used:
Colored contacts

Service
Value
Shipping
Quality
Thumbnail of user puentesonya
Illinois
1 review
0 helpful votes
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July 1st, 2023

I've been purchasing from here for years and have no complaints. They always come within 3-4 days with standard shipping. There products are realistic and great! 10/10 highly recommend!

Thumbnail of user darindab1
California
3 reviews
0 helpful votes
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June 13th, 2022

They 100 percent solved the problem and they even threw a free pair in. I've been using them a lot and this kinda thing has never happened before. But the bone is buried now. Thank you

Tip for consumers:
If they don’t show up call or email and give them a chance to work it out with you

Products used:
Honey contacts but they haven’t got here yet

Service
Shipping
Quality
Thumbnail of user kathrynm772
Indiana
1 review
1 helpful vote
  • Send Message
August 1st, 2022
Verified purchase

Hello Everyone,
I'm happy to have learned about this company FreshGo. I've bought a number of contacts and I really like them. They fit well and are pretty on my eyes thanks FreshGo.

Tip for consumers:
Good customer service

Products used:
Contacts

Service
Value
Shipping
Returns
Quality
Thumbnail of user hf74
Texas
1 review
0 helpful votes
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December 23rd, 2023

Love ordering from FreshGo. The times I've purchased are always quality and customer service is always Top when needing assistance shipping is fast and coupons always available to get good deals

Products used:
Contact lens

Service
Value
Shipping
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From the business

[Official] FreshGo - FASHION ON YOUR EYES. Founded in 2016 and been doing colored contacts businesses worldwide for over 10 years, FreshGo aims to provide customers with the most professional and fashionable contact lens products and services by taking advantage of great sourcing ability in color contact lenses, specialized experience in e-commerce management and service, and advanced Internet technology. The Service Center is composed of sophisticated optical experts and optometrists, making sure to provide the best services and most professional guidance for customers. The research team with ten years’ experience ensures to continuously develop and launch new designs to become an eye fashion leader!

Company Representative

Thumbnail of user ryanh1023
Ella H.
Typically does not respond to reviews

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