I have an exceptionally tiny face/eye distance + need for progressives; no matter what, its not fun buying glasses. Eyeglasses.com has, by far, the largest selection available, which is nice for a change. So I was able to get something I am happy with at a decent price. I am very pleased with how quickly the pairs I rejected were returned and processed, and really appreciated the email I received telling me they had arrived. And my credit card was credited very quickly. Overall, I am really happy with my first experience buying frames online. I would have purchased the lenses as well, but with progressive lenses I just did not want to take the chance.
The order took a little over 3 weeks, from the time I gave my glasses to UPS until I received them back. This is fine, but I was under the impression from the web site that it would be much sooner. I think better tracking while in transit and being worked on would have made the wait more acceptable.
Eyeglasses.com is my preferred frame supplier and I have been a loyal customer since 2012. I appreciate their low prices, free shipping and I like the convenience of returning them, if there is any problem to their brick & mortar store in Hartford, CT.
Good. I bought the second cheapest lenses, but perhaps should have gotten a higher grade for greater clarity. Not sure if the problem is the new prescription or the lens material really. Reading glasses frames, wire, jingle a little. Distance frames are just fine.
Fairly easy. Suggest you add note on lens selection page to indicate prices are for a pair, not each. Received glasses on schedule. Not satisfied with lenses. Working with cust service about this matter.
Nice selection and my glasses are very high quality, but mobile site is really touchy. Recommend using desktop site on a computer to avoid issues as I had to contact customer service to resolve an order issue; they took care of things right away and I am very happy with my order. I would order again since the quality is so much better than other online eyeglasses sites.
Caused a processing delay due to not following clear instructions initially. Contacted customer service for assistance and they were quick and courteous in helping me complete needed details. Love the glasses and the online purchasing process which is so much better and easier than visiting a local optical store which for us is about a 45 mile drive. Thanks.
Once I figured out order to place order it was a breeze, like selection.
Was told I could not get glass bifocal sunglasses. I have very active six year old daughter who "cleans" my glasses and also jumps in my lap a lot. She has ruined four pairs of plastic "glasses" so I do not use anything but glass.
My first time purchasing glasses on-line. Selection & prices are very appealing. Frames I selected were out of stock, took a little while before my order was updated to different frames. (But...they gave me a discount & upgraded my shipping) However, the lenses came out wrong, & are useless. So...I will either return them for a refund, or try their free 're-do' of the lenses. It's very convenient, but not the same as going to a physical location for eyeglasses, which hasn't been possible lately, and that's why I gave eyeglasses.com a try. But all in all, not a bad experience, & it's a convenient option.
I've been buying my eyeglasses from you for years and have always been extremely satisfied. I cannot buy my glasses in stores because most of the staff does not even know what bridge size or saddle bridge is. They always try to get me to purchase glasses that don't fit well or feel good on my face. Thank you for carrying my favorite frames! Please continue this! I sent a pair back to you several years ago and the service was friendly and prompt. There is no reason to buy my frames anywhere else.
Overview
Eyeglasses.com has a rating of 4.2 stars from 2,942 reviews, indicating that most customers are generally satisfied with their purchases. Eyeglasses.com ranks 157th among Eyeglasses sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members