FabFitFunReviews 4,249

In late April, I ordered the Summer Box-a YEARLY subscription. In early May, I ordered add ons, boost & mystery bundle. I received shipping notice at the end of May. Nothing arrived. I emailed, I called and nothing. I finally reached someone and they said the box was lost and they would send a replacement. They never did. Weeks went by. Nothing. No return emails. No call backs. Customer service and FFF totally failed me and my order of almost $300. FINALLY-on July 14th! Tristan answered my call. Infuriated, I explained what had happened to me. I was ready to cancel. I was livid. Tristen went out of his way to research and discover the problem, the problem of a poor customer service system and failed solution. He patiently explained the problem and apologized numerous times for the FFF letdown and failure to deliver products that I had already paid hundreds of dollars for. He then called me back and while on the phone-walked me through the whole re-ordering and replacement of now "out of stock" items. All the while apologizing repeatedly for the company's failure-my words-not his. Because of him, I decided to not cancel. We revamped the order and I received refunds for out of stock items and emails for the completed order. Hopefully this one actually makes it. So-FFF, if you are going to outsource to other countries-fine. Just provide them with the proper training! Maybe put Tristan in charge of that because clearly HE knows what he is doing! You make millions off your sales! Don't shortchange the customer with crappy customer service! I should not have made 16 calls, countless emails, post to your Instagram AND Facebook -just to get what I PAID FOR! Tristan gets all the 5 star praises for going above and beyond & literally saving you a yearly member. FFF-you can afford to do better. Minus Tristan, my customer service experience was deplorable & aside from feeling ripped off, it made me feel as if FFF could care less about its customer base. And that's a shame. I want my order-my box-so I can donate the items to my local women's shelter. Otherwise -I would have given up on this company the first sign of trouble. Do better! Hire more Tristans!

My first experience with FabFitFun involved receiving three damaged products and an otherwise, not very exciting array of products. I contacted customer support and received a message back about 2 business days later. They promised I will receive a new box with replacement products in about a month. I would much rather have either gotten a refund or store credit, but this is better than nothing. I will not be subscribing further than this because of this sour experience, but I am glad to receive a prompt response and some sort of compensation.

I signed up a few months back for the quarterly boxes. My credit card was charged two months ago and I have yet to receive my first box. At this point I have talked to customer service 3 or 4 times with issues every step of the way. I was unable to customize my box so I chatted with their online chat, next I chatted with them for an update on when my box would be shipped and they informed me that there was some error and it was never entered into their system to send... I have to re submit my customizations and was informed that the box would ship in three weeks. It's now been almost 5 weeks with no update on anything being shipped. I understand that we are in a pandemic right now but this has such a stressful experience. Not worth it.

I just received my first fabfitfun box yesterday in the mail. Was super excited to open it. Loved all the products inside. Especially a necklace... unfortunately it was broken. So today I started an online Chat with a rep named Sean. In a matter on 1 minute he issued a replacement necklace with no hesitation. He was very helpful and polite. I had another online chat previously about another issue I had which was my fault for clicking the wrong thing and ended up subscribing for a full year and my account was charged a lot of money. I was worried because it said no refunds. But yet again within a matter of minutes the Representative had the charge reversed with no issues what so ever. Very happy with their customer service and their products as well!