FabFitFun

I was excited to try this service and received a $200 gift code for Xmas. A 1 year subscription was $179.99. When trying to use the code online, I was asked to enter credit card information. I didn't want to enter my cc since I had more than enough gift money to cover the year, but I was unable to process the transaction without it. So I called the customer service line. They would not allow me to use the $200 without taking my CC info. They said that if I wanted, I could give them the info, and then cancel the subscription immediately, but I HAD to give the CC info to them in order to cash in on the gift code. DOES THIS MAKE ANY SENSE? Why should I have to give my cc information for something that is already fully paid for. They stated it is a subscription service and they need to be able to charge me when the gift card runs out. I say you just stop sending product when the gift card runs out! I asked to speak to a manager and they gave me the runaround saying they were all busy, they would say the same thing, they are on the other line, etc etc, and then when I persisted suddenly they had all left for the day but they would "call me back." I would NOT recommend this service to anyone. I'm actually going to call my friend and have her call and cancel the gift card and get her money back. I tried to cancel it myself on her behalf on the phone but they needed her cc number also... as if I would have her cc number. Terrible company and terrible exeperience.

I ordered one box about 1.5 years ago. I cancelled my account. I checked my bank account transactions last night as I do everyday and to my shock, fabfitfun charged my card earlier that day. I immediately chattered them on their web page. They told me I used a coupon and ordered the box. I absolutely did not. I told them to cancel my order immediately. Their answer, they can't because a shipping label had been created. That simply is not true. I used to work for a mail order pharmacy and we could return and stop shipments anytime. If we couldn't stop it we sure could recall it. This charge is totally fraudulent. I never authorized this order and I certainly did not use a coupon. I feel completely vulnerable that a company can just take money from my account with out me authorizing it. And when I tell them what happened their answer was, there is nothing we can do.
After a long conversation of me repeatedly telling them I DO NOT authorize them to charge my card, they finally agreed to refund 50% of my money now and will refund the other 50% when I refuse the box and it is returned to them. Let me ask... if you can refund 50% why can't you fully refund me? It's not like I received the box and didn't like it. I contacted them the same day they charged my card. How can a company be so insensitive and unresponsive to straight up fraud?
I guess there is a reason why I don't see any more celebrities endorsing their box. After reading ALL these horrible reviews, I wouldn't endorse them either.

I received a year subscription as a gift from my brother. Everything was going great until I as charged for next year with no warning, I do not have a subscription, I got this as a gift. So when I asked for the money to be refunded it was, and I was greatful, but they canceled my last box. Why? It was paid for. Now I have a "credit" on my account for a box that I cannot receive unless I sign up for next year? So my $50 credit sits there... no box and no way to get it unless I want to pay $150 for next year... just so bad, I was going to sign up again but this just rubs me the wrong way. I should be able to receive what has already been paid for. Like I said just super disappointed, beware when giving as a gift!... Edited response... After posting I see that FabFitFun changed my star rating and gave themselves a 5 out of 5... I chose 1 star because I couldn't choose zero. Posted picture below... WOW! Just wow! That's really sneaky! Updating again! I caught them and they changed it! What a company!

I cancelled my subscription in October and for some reason was charged in late November for the winter box. I didn't notice the charge until I received the box two weeks later. I promptly contacted customer service through their website email form, explaining the error. The customer service rep was quick to reply and tell me I wouldn't be refunded. I replied with another email saying this was unacceptable customer service, to which the rep responded, "I just want to inform you that if you ship the box back to us, then you will have to pay for the shipping fee. Once we see that the box is being sent to us, as a one-time thing, we will go through the process to arrange a refund to your account." I am currently disputing the charge through my credit card since this is an error on their end - it's not right for FFF to make me pay for the shipping cost to send the box back, not to mention try to make it seem like they are doing me a favor through this "one-time thing" and also that I am "insisting," as the rep stated. So disappointing - three friends of mine and my sister are cancelling their subscriptions as a result of my experience.