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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4.3 stars from 4,319 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 3rd among Subscription Shopping sites.
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I ordered my box on July 3rd and have not received my box. People that ordered their boxes several days after mine have already gotten their box. I am very disappointed so far.
Perfect! She helped me completely. Thank you very much. Everything was resolved.
We're so happy to hear our Customer Care team was able to help you! Thanks so much for sharing!
Helped me with a product I didn't like, it didn't work correctly.
Hi Debra! We are so glad we could make your experience better! Thank you for taking the time to leave a review! Xo
I had an issue with the delivery of my package and it was returned to sender, so I contacted FFF right and and Maggie responded and resolved my issue in an efficient and timely manner. She was great and so helpful!
Hi Abbey! Thank you so much for leaving a review! We are beyond thrilled to hear you were fully taken care of by a member of our team! Xo
FF&F responded in a quick and professional manner. They stand by their products.
I love fabfitfun. From the merchandise I receive seasonal to the seasonal shopping to the customer service. You couldn't ask for a better company. Love Love Love them!
Responded very quickly it was very nice concerned about my issue I had it resolved very quickly
Hi Vanessa! Thank you for leaving us this amazing review! We are so happy to hear you had a great experience with our Customer Care team! Xo
Hi Glory! We are so excited to hear we were able to help your daughter join the FFF family! Thanks for this review! Xo
Sheena answered all my questions quickly and efficiently in away that made me feel great about the interaction! She was very knowledgeable and about the process and I was satisfied with overall! Xx
Because of my office closing (thank you Covid-19), I didn't receive my Summer box but Caroline to the rescue! She understood the issue and my sadness and quickly routed another box to me at my new address. No questions, no hesitation - just fast and friendly service. I love FFF!
Hi Diana! Thanks for this review! We're so happy our team made this right for you! We're so happy to have you as part of the FFF family! Xo
I love the products and I love their customer service. It's a great treat for myself and I really appreciate the quality of everything and how helpful their customer service reps are if there is ever anything you have any questions about.
Hi Olivia! Our team is always happy to help or answer any questions our members may have! We love to hear you're loving your subscription with us! Thanks for this review! Xo
I love everything about fab fit fun, I always am surprised how cute my boxes every season and I've had really good experiences with the customer service team whenever I have a problem
Hi Lindsey! Thanks for leaving us this review! We are over the moon to hear you're loving your subscription with us! Xo
An item came damaged in my edit sale box, I was sent a reply immediately and advised that someone would contact the shipping department to let them know and a replacement item is being sent out to me. Truly above and beyond. I have contacted customer care about 3 times in the 4 or 5 years I've been a FFF customer and every time I have been super impressed with the attention and care i receive. A+ service every time
Muy agradecida y contenta con la persona que m atendió m respondió todas mis preguntas muy amablemente gracias
Hi Irma! We're so happy our team was able to take care of you and answer any questions you had! Thanks for this review! Xo
Emailed them about my issue and the were on it. It got resolved immediately. Love their customer service!
Contacted FFF via Their live chat And Elle was fantastic! Anytime I have a question or problem FFFs Customer Service is friendly and helpful!
Hi Cat! Thank you for taking the time to write a review! We are so happy to hear about your experience!
I had a damaged product, I sent an email with photos. Ellie took care of the issue right away. How refreshing compared to some subscription boxes (BC). I'm so glad FFF values their customers.
Hi Tammy! We are so happy to hear we were able to help you!
I received a response within hours! Gave attn. To details addressing my concerns and went above and beyond to make my issue right!
Hi Kris! Thanks for leaving a review! We're so glad you were fully assisted!
I love my box everything in it was amazing I mean why isn't everyone getting their box. The box is colorful an fun and everything in the box is beyond what you spend I love love it.
Hi Violer! We are so happy to hear you are enjoying your new products! Thanks for leaving a review! Xo
Took a week but customer service called back and I told them what happened. I was almost certain I wasn't getting my box it was lost/stolen in the mail, but they gave me a new one, no questions asked! Thank you!
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Hi Rhonda! We're so sorry to hear about your disappointment! We let all our members know that our boxes ship within one month of successful billing! Please reach back out to us if you do not receive tracking information by 8/3. We hope to surpass your expectations in the future!