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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 4 stars from 4,287 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 5th among Subscription Shopping sites.
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I wasn't satisfied with some of the products in my summer box. I reached out just to let them know, I was not expecting anything. I spoke to Calvin and he and FabFitFun made my day! They gave me some free products, again I was surprised as I was not asking for anything. Thank you Calvin and FabFitFun!
So far I've had my problems resolved with Renzo one of your customer service specialist resolved all my questions with a great attitude I don't know if I would of stayed with fff if it's weren't for Renzo
I love working with the people there for any issues, which have not been many. Personable, knowledgeable and fast.
I had a question and I sent an email as well as chatted with customer service. Both customer service reps that I worked with were absolutely wonderful! They were polite, informative, and professional. I appreciated the quick resolution and responses. I didn't feel like I was talking to a computer with automated responses.
Hi Karie! Thank you for leaving us a review! We're so glad our Customer Care team was able to get this taken care of for you! We can't wait for you to receive your next box!
Actually a terrible experience with their shipping company... after years of enjoying the boxes in December the shipping company decided they could locate my house... it didn't move. Caroline was able to refund my money quickly after not being able to resolve the ongoing issue. If you resolve the shipping it is an amazing service with the best products!
Hi there! We are sad to hear about this! Our team is working out the best way to ship out boxes as soonest as possible to all of our members and we're sad to hear that we missed the mark for you. We are glad to hear your concerns were fully resolved and we hope to have the chance to surpass your expectations in the future!
The email customer service experience with fab fit fun is excellent. I sent them a quick email detailing my problem and I got an almost immediate response telling me a solution to that problem. I was indeed impressed.
Hi Judith! We always strive to be as transparent and informative as possible with our members to ensure the best experience! We're so happy to our Customer Care team fully addressed any concerns you may have! Xo
Truly some of the best customer service I've ever seen. I have worked in customer service my whole career and I really appreciate when I receive good, quality, support.
Great and fast response! They got back to me and helped me!
Hi Jessica! Thanks for this review! We're so happy to hear our Customer Team was able to answer any questions you had!
The best love it! Love every article, love the feedbacks love the prices, very fabulous everything!
Hi Aleyda! Thank you for this sweet review! We love hearing feedback from our members and glad to hear you had a great experience with us! Xo
My package was lost and they sent me another one. I was very pleased.
Hi Shavell, thanks for taking the time to leave a review! We can't for you to receive your order! Xo
I have had 2 issues now and both times they went above and beyond to fix! I don't normally leave these but It took me forever to finally pull the trigger and subscribe to their seasonal boxes and I'm so glad I finally did! Highly recommend fab Fit Fun!
Hi Laura, we are so glad to hear you had a great experience with our Customer Care Team and that your concerns were fully resolved. We can't wait to share more seasons with you in the future! Xo
Great company, excellent customer service! Love love love!
Hi Jessica! We are so happy to hear about your experience!
Fab fit fun charges you but you don't receive anything for a good month! Also it is supposed to be a 4 times a year box, but they have so called sales every other day! Not very special! Also, they run out of items in customization, so you cant get what you want. I tried it but I'm going to cancel! Ehhh
Hi Michelle, thanks for leaving us a review! We are so sorry to hear about your disappointment and absolutely want to do what we can do make sure you have a great experience each season. Though inventory was more popular than anticipated this season, we are working internally to make adjustments for future seasons so members are able to make the selections they want. We are glad to see you were assisted by our Customer Care team and we look forward to surpassing your expectations!
Have been a subscriber to FabFitFun for about a year now. I receive their seasonal boxes. My ZIP code was wrong in my profile, so 2 of my seasonal boxes were lost in the mail. Both times, Customer Service Representatives were able to get a new box shipped to me quickly and easily. There was no hassle whatsoever! I look forward to receiving many more future boxes on time! Thank! You FabFitFun for taking care of me!
Hi Christine! We are so happy to hear we were able to help you!
Always awesome with effective and efficient fast service
Hi Ashley! Thanks for taking the time to leave a review! We are happy to hear about your experience!
I had a problem with a defective bottle of a great product and customer service was very quick to respond and resolve the issue by replacing the defective product. Thank you for standing behind the products you send us!
Hi Linda! Thank you for taking the time to leave a review. We are happy to hear we were able to resolve your issue!
I lost my login and Reid was quick to respond and resolve my issue. Thank you for fast service!
Fabulous with great results! Quick response time. I sent photo in with my concern & was addressed in a timely fashion! Thank you FFF!
Hi Sarah! We are so happy we were able to help you!
FabFitFun is one of the few things I"ve received in a swag bag and continued on with for YEARS. The products are amazing - full sized, high end beauty, home, etc. Many I would not have tried since I was stuck in a rut with the same products or using small samples, and now I'm hooked on. Almost everything in my routine now I found via FFF. Some are brands that are new to me, others are old faithfuls that are well-priced. In addition to the 4 boxes a year, they also have flash sales so if you run out of something you love, it's relatively easy to buy it again. LOVE FFF!
Hi Erin! We are thrilled to hear you are loving your subscription with us!
Great value to any box, great products, worth every penny and way more, fullsize also. Their customer service are amazing, they leave me one happy customer everytime & they actually care. Plus they have discounts and free boxes you can send to friends. Also a referral link that can give you credit towards your boxes.
Hi there! We are so happy to have you as a member. Thank you for taking the time to write a review!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Gina! It is always our intention to provide you the best experience and we are so happy to hear that you're a one satisfied member. Thanks for leaving a review! Xo