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Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
FabFitFun Reviews Summary
FabFitFun has a rating of 3.7 stars from 4,245 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box and annual member. FabFitFun ranks 5th among Subscription Shopping sites.
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My first experience with FabFitFun involved receiving three damaged products and an otherwise, not very exciting array of products. I contacted customer support and received a message back about 2 business days later. They promised I will receive a new box with replacement products in about a month. I would much rather have either gotten a refund or store credit, but this is better than nothing. I will not be subscribing further than this because of this sour experience, but I am glad to receive a prompt response and some sort of compensation.
Everyone needs a FFF box! The price is cheap (even for someone on fixed income), and I would never be able to afford these products on my own. Thank you so much for bringing me such joy during every season!
Hi Courtney! Thank you for taking the time to write this review! We are so happy to hear this and love having you as a member! Xo
They were quick to fix my issue and help me! The person on the phone was very helpful and knowledgeable.
Hi Alison! Thank you for leaving this great review! We're happy to hear you had a great experience with a member of our team! Xo
I somehow got the wrong shampoo which was for curly hair and my hair is super straight. They immediately sent out the correct shampoo and resolved the issue in minutes!
Hi Crystal! Thank you for taking the time to share your experience! We're so glad you were fully assisted and can't wait for you to enjoy your new shampoo! Xo
Silver extended my return date after learning that I was out of state tending to my grandmother. She made my stress level manageable
Hi Bridget! Yay, we're so happy to hear you had a great experience with a member of our team! Thank you for leaving us a review! Xo
Customer support seems to be staffed with nice people but they can't resolve all the technical problems with the website or special offers. Every code I was sent, repeatedly, did not work. Constantly said that it had expired, even if FabFit just issued it to me and told me it would work. I have up and never ordered anything.
My box wasn't ship. Contacted the company twice. The first agent I talk to didn't even check what was wrong whit my delivery. Said it was on its way but one item couldn't be shipped. Fist call was the 29 of mai, second 13 of June. Now we are the 14 of July and still I don't have my box and now I been told that half of my order is no longer available.
Hi Monique, thanks for sharing your experience with us. We apologize for any transit delays you experienced this season and glad to see a member of our team has re-shipped your order. We want to make sure you have a great experience and if there is anything else we can assist you with please reach back out to us so we can help you.
I signed up a few months back for the quarterly boxes. My credit card was charged two months ago and I have yet to receive my first box. At this point I have talked to customer service 3 or 4 times with issues every step of the way. I was unable to customize my box so I chatted with their online chat, next I chatted with them for an update on when my box would be shipped and they informed me that there was some error and it was never entered into their system to send... I have to re submit my customizations and was informed that the box would ship in three weeks. It's now been almost 5 weeks with no update on anything being shipped. I understand that we are in a pandemic right now but this has such a stressful experience. Not worth it.
Hi Crystal, thank you for leaving us a review. We are so sorry to hear about this and glad to see a member of our team was able to fully assist you. We look forward to you receiving your new items and hope you enjoy them. If there is anything else we can do to make your experience better please reach back out to us. We are always happy to help.
I just received my first fabfitfun box yesterday in the mail. Was super excited to open it. Loved all the products inside. Especially a necklace... unfortunately it was broken. So today I started an online Chat with a rep named Sean. In a matter on 1 minute he issued a replacement necklace with no hesitation. He was very helpful and polite. I had another online chat previously about another issue I had which was my fault for clicking the wrong thing and ended up subscribing for a full year and my account was charged a lot of money. I was worried because it said no refunds. But yet again within a matter of minutes the Representative had the charge reversed with no issues what so ever. Very happy with their customer service and their products as well!
Hi Melissa! We are happy to hear you have been fully assisted! Xo
I have had to email FFF a couple of times one was my own fault and the other a product stopped working and they simply replaced it. Thank you
Thank you for the review! Xo
I was wary of getting a Fab Fit Fun subscription for over a year. I finally decided to get the box and it is INCREDIBLE! I have loved everything in it and how customizable it is. It has been so much fun to have all the add-on sales as well. These are super high-end products for such a great price. And their customer service representatives are amazing! It is the best and I recommend Fab Fit Fun to everyone!
We are so happy to have you a part of our FFF family! Thank you for taking the time to review! Xo
Very personable staff and the products the come in the box are great!
I was missing 3 items and we were able to figure it out and now I am being sent my 3 missing products. So I am happy. Ty
Thank you for taking the time to leave a review! Xo
I had requested more options last week.
Just received a response after I had already chosen
Thanks for the review! Xo
Due to the pandemic, I have come into some economic problems and decided to cancel my subscription. Nico, customer service rep, was EXTREMELY helpful and very efficient in solving my problem with canceling. He/she was very understanding and compassionate and took care of the problem immediately, while I was on the phone. Thank you, Nico.
Thank you for taking the time to review! Xo
My customer service rep Elle was great! They couldn't replace my box because it had already sold out but she went above and beyond to make sure I got taken care of! She got me a different box and let me pick all new stuff!
It took forever for my summer box to finally ship. So disappointing and I thought it was funny that I contacted FFF and it shipped the next day. I wish I would have contacted them sooner. I don't think I'll continue my subscription because of the difficulty it took to get in contact with a representative for help. The representative was very nice though.
Hi Melissa! We are sorry to hear your box had a delay. Please note that we are currently experiencing a delay in fulfillment due to adhering to CDC guidelines. Additionally, our couriers are also experiencing delays in delivery. It was simply a coincidence that your box shipped after you contacted us, as we have no way of expediting shipment! We hope to surpass your expectations in the future! Xo
I started messaging with Jim and we got disconnected. When i was able to reconnect another person had messaged me and Jim was there before i could even ask for him to finish's helping me. I was so glad to see he had found me and i didn't have to reexplain my issue. Thank you so much Jim! You truly are the best.
Thank you for taking the time to review! Xo
I had a problem with my re-newel, it was addressed, I was compensated, and will continue to do business. What more can you ask for... businesses don't intentionally make mistakes when they do and address it in a quick helpful way you are made to feel valued.
We are happy to hear you have been fully assisted! Thank you for being an FFF member! Xo
I recently got my package in the mail, and it had a damaged product inside. I reached out to customer service and within a few days they had contacted me back and resolved the issue. I am very happy with their customer service. Thank you FabFitFun.
Hi Kira! We are so happy to hear that! Thank you for taking the time to review! Xo
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Charlotte, thank you for leaving us a review! We're sorry to hear about this as we would never want you to receive items in less than perfect condition. We are glad to see a member of our team has taken care of this and can't wait for you to enjoy your new items! We hope to have the opportunity to surpass your expectations in future seasons and if you need anything else please reach back out to us. We are here for you!