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FabFitFun has a rating of 4.4 stars from 4,187 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabFitFun most frequently mention customer service, winter box, and full size. FabFitFun ranks 4th among Subscription Shopping sites.
This company responds to reviews on average within 17 hours
I love being a FFF member. Everything in my closet/kitchen/bathroom/living room comes from FFF these days. I do all my shopping this way! Especially for the holidays, I can find original cool gifts for my loved ones - it is so helpful and you save so much $! I have loved all my boxes. The sales are great. I recommend 10/10. Its my favorite guilty pleasure 💁🏼 Also, their customer service is top notch! I cant say enough good things 💗
Horrible, your system glitched during my customization process. I called & the representative I spoke with, didn't seem to know what to do & seemed surprised when I asked her to fix the issue. After going over my choices, she stated they were manually fixed, come to find nothing was fixed & I will have paid nearly $80 for a box of items that I didn't fully choose.This will most likely be my last box.
He was one of the best service reps then I have talk to him he was patient he was kind he explained everything to me
I had a problem with one of the items I received. I had a response to my email very quickly and everything was settled to my total satisfaction.
Hi Marcia, thank you for taking the time to review! We are happy to hear you have been fully assisted! Xo
I have loved all my boxes. I love I can customize and if I cant choose I can buy all I want at a huge discount.
Hi Gretchen! We're so glad you enjoy your membership! Thank you for sharing! Xo
I am very satisfied with the service I received today. Very efficient and knowledgeable also very fast
We are so happy to hear that! Xo
Love fab fit fun. I have recommended it to every woman I know and i look forward to every shipment. I have nothing more to say.
Hi Ellen!
Your positive review is much appreciated! We are so happy to hear you are loving FFF and sharing it with your friends! We can't wait for you to see what is inside your upcoming boxes!
Xo
There was a problem with payment information and the rep was very helpful in correcting the problem.
Hi Laura! We're happy to hear that you're fully taken care of! Thanks for the feedback! Xo
I loved the opportunity to talk to the agent and how they took charge of the matter right away and took care of it!
Hi Sandy, thanks for the review! We are happy to hear that you were fully assisted with your concern! Xo
They resolved my issue 100%. I got sent a box my accident when I asked to swap for a credit for this season's box, they gave me a credit for it
Hi Emily! Thank you so much for your feedback! We're glad to hear you had a great experience with us! Xo
The box keeps getting better and better and it is hands down the best subscription box I have tried!
Hi Suzanne! Thank you for this amazing review! We feel lucky to have you as a member! Xo
I absolutely love my subscription. I have used almost every product I have received. I totally recommend this box
Hi Angela!
We love that you're loving your subscription! We can't wait for you to see what we have in store for the future! Thanks for the great review and recommendation! <3
Xx
Love love love how everything from the boxes to the YouTube descriptions of the boxes and what's inside to the all over customer service is great!
Hi Elizabeth! We're so happy to hear you're loving every part of your FFF subscription! We feel so lucky to have you as a member! Xo
Products I have received are excellent. I have sensitive skin and not once have I ever had an irritation
Unable to send a gift box. Invoiced me, without even prompting me to enter the address. Unable to include a gift card with the box.
Hi Lisa! We're sorry for the inconvenience you've experienced! We can see here that a member of our team assisted you with this issue. Please feel free to reach out to our Customer Care Team if there’s anything else we can do for you!
Helpful and informative and friendly and it was easy to get thing's done efficiently and she was very pleasant
Hey Elizabeth! Thanks for this review! We're so happy to hear our Customer Team was able to answer any questions you had! Xo
I was trying to start my membership but could not remember my password And was trying to retrieve it
Hi Pegy! It looks like you've been fully assisted by one of our Customer Care Representatives. We hope you were able to access your account! Let us know if there's anything else we can help you with! Xo
I love my box. The household product and skin care and the hair care I love it. But, the clothing you put in the box is too small.
Hi Mildred, thank you for taking the time to review! We're sorry to hear about your disappointment in your items! We strive to create the most inclusive experience for our members and our teams are looking into expanding the variations of clothing sizes for the future! We value your input and if you have any additional questions or concerns, please feel free to contact us at fff.me/care!
Thank you very much for the great customer service and support. Thank you for fixing the problem quickly.
We're so happy to hear about your experience, Deb! Thank you for sharing! Xo
This was not worth the money. Cheap products made in China are not worth the money. I was really disappointed.
Hi PC, we are sorry to hear you did not enjoy the products featured in our Seasonal box! We recommend taking the end-of-season survey to help our team better curate future boxes! We hope we have the opportunity to surpass your expectations in the future! Xo
I love receiving the box at my door! I love opening the gift box! I love trying new products or gifting them to friends or family!
Whats not to love?
Hi Cora!
Thanks for writing this review! We are so happy that you love all things about the box! We are so excited about our upcoming box and we hope you will love it just as much!
Xo
Received a promo code that didn't work, emailed them, was sent another code and that didn't work either
Hi Tammy! This is not the type of experience we want you to have. Someone from our Customer Care Team checked on this and sent you an email. We look forward to assisting you!
In my email, I asked if my Personal Survey was complete? When I selected Submit I got an error message. Was my survey complete?
Hi Margaret! Thank you for taking the time to write this amazing review! We always strive to provide a satisfactory experience for our valued members and we are sad that we missed the mark for you! A member of our team has followed up with you directly via email. We'd love to hear from you!
I had a very pleasant experience with Heather. She was very patient, and very knowledgeable. It was a pleasant experience.
We are happy to hear you have been fully assisted, Kristina! Thanks for the 5-star review! Xo
Gain trust and grow your business with customer reviews.
Have a question regarding anything FabFitFun related? Our Customer Care Team can be reached 24/7 by visiting fff.me/care! Xo
Hi Judithe! Thank you so much for your feedback! We're happy that you were fully assisted and had a great experience with our customer care! Xo