Overview
FabKids has a rating of 3.3 stars from 4,109 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with FabKids most frequently mention good quality, fast delivery and new shoes. FabKids ranks 8th among Subscription Shopping sites.
The items are one of a kind. A completely different offering from other children clothing sites. The service exemplary and deliver on-time.
I've been purchasing from FK for over 5 years & absolutely love the product! Accurately advertised & the quality is top notch.
Hello Ella,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the order you haven't received. Our Member Services Team will reach out to you right away.
Best,
Allison
The items were reasonably priced, shipped in good condition and arrived in a timely manner. Also the site was easy to operate.
Hello Trinity,
Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!
Best,
Nelle
I love bringing the "childlike" to my office since I can wear children's shoes! Light up Dino's and unicorns for the win!
Hello Heathe,
We are so fortunate to have members like you who continuously admire our items. Thank you for choosing FabKids! Have a great day!
Best,
Mary
Ordered a variety of clothes for my 5 year old and it came fast and I didn't break my bank. Cutest stuff!
Hello Julia,
Thank you for shopping with us. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one.
Best,
Lia
Hey ur site is a great site to shop, but my only downfall is u force me into a membership that I didn't want and kept taking it off my card
Hello Terriyaki,
We truly apologize for your experience! Your feedback is important and we would like to make things right. A representative from our member service team will email you shortly to assist you.
Best,
Ivy
I have a membership through Fabletics. I never agreed to a membership and fees through fabkids. I got an email for a discount through fabkids that I assumed was just a perk for being a VIP member of Fabletics. (That's where I went wrong) I purchased an outfit and searched to see if there was monthly fees as Fabletics does and found nothing. Low and behold it's the 8th of the month and I get charged 29.95 on my cc. I never received an email to choose my Picks or skip this month as I do with Fabletics so I don't get charged a monthly fee. I went to fabkids again and found in tiny print the terms of service where I read that if you go to their site and purchase anything you are automatically agreeing to their VIP membership terms. WHAT A JOKE. I got scammed. They got their $30 from me. I'm glad I read these post before I called their services to cancel because the guy on the phone tried to convince me through discounts and credits to stay a member and luckily I read a comment on here that someone agreed to these and continued to get charged unknowingly even with skipping their month. Not a good company. Making all their money off scamming unknowing buyers. At least with
Fabletics they were VERY VERY CLEAR OF THEIR TERMS. And it was CLEAR that I would be charged 49.95
If I didn't skip the month. Unlike fabkids where I had no clue their was any membership at all or fees...
I order some boots for my daughter in size 3 and I got size 6 I chat with someone from fabkids and wasn't able to help me I still have the boots in the plastic bag because I can't return them
Hello Gabrielam,
Thank you for your feedback. Our Member Services Team will contact you right away to address your return concern.
Best,
Renz
I placed a ONE TIME order for my daughter. I did not realize making a purchase entered me into a membership that cost $29 a month! They took this money from my credit card for over a year and the amount came to $435! When I called they said I have a $435 credit for purchases. My daughter can no longer fit the clothes they offer so I wanted a refund. They initially processed the refund March 2018 and told me it takes 3 months to process and mail out. I have been calling every 3 months and they give me a different excuse each time and tell me they have to reprocess the return and it will take another 3 months. I have been trying to get a refund for over 1 year and I STILL DON'T HAVE IT! They acknowledge they owe me a refund but they won't give me my money back. The last time I called, the customer service agent said she was going to start the process for a refund again and send me a confirmation email. Well the email said she cancelled my membership (which was already cancelled at a prior date). NOTHING IN THE EMAIL REGARDING MY REFUND! I'm going to reach out to my local government official to see what steps I can take to block this company from doing business and business transactions in the United States.
Hello Kim,
We count on our members to bring situations like this to our attention, so thank you. Here at FabKids, we want all our members to have only the best experiences, and we regret having fallen short. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.
Best,
Ivy
Great deals - easy transaction - fast shipping - always a great experience and wonderful products
I'm happy with the quality of the products and the unique styles
I WILL NEVER order from fab kids again. Just because I don't want to be a VIP member means my recent order gets canceled?! That BS VERY UNHAPPY CUSTOMER I WILL STICK TO AMAZON!
Hello Rolanda,
Thank you for writing a review! We continuously strive to satisfy our member's needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
My kid loved the shoes I purchased, and can totally wear and rock with just any outfit thanks FabKids
I was charged for things I didn't agree to! They were taking money out of my account for months before I realized it! Rip off! Scam!
Hello Kim,
We regretfully note that we received your feedback regarding the VIP program. Please be assured that we will make every effort to ensure that this will be resolved. Our Member Services Team will be contacting you right away to further help you.
Best,
Lia
We don't have to wait to Long for our package. Costumer service always is there to help you with any issues that may occur.
Hello Margarita,
Awesome! We are grateful for the pleasure of serving you and meeting your shopping needs. Enjoy shopping and hope to hear more from you in the future!
XO,
Ivy
Love FabKids...and how easyit is to return an item. Judging shoe size is a bit difficult, but easy to exchange.
Hello Carri,
Thank you for the great feedback on your experience with the returns/exchanges policy! It has been a pleasure doing business with you! Hope you will always have a wonderful shopping experience at FabKids!
Best,
Allison
VIP CREDITS DO NOT ADD UP. I AM TIRED OF BEING CHARGED AND I WANT A FULL REFUND OF THE CREDITS YOU HAVE BASICALLY STOLEN FOR VERY CHEAP PRODUCTS.
Ordered 2 pairs of shoes one set worked great and lights up, but the second pair only one lights up, my toddler is mad about it and won't wear them.
Hello Kayde,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Got a great deal on the kid shoes order 4 for my daughter but only one for Isaiah. Kid fab should get more selection for boys
Hello Ashley,
Thank you so much for loving our brand! We would like to discuss further the availability of our products in the styles/sizes you like. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
I got the layered geometric deer shirt on a sale for my son, and I was pleased with the quality of this shirt. It's very cute and seems well made.
Hi Meghan,
Thank you for your lovely review! We sincerely appreciate it and we’re always happy to hear that our members are satisfied. Hope you have a FABulous day!
XOXO,
Jane
I am really happy with how smoothly everything goes. I have the wrong size I just send it back and get new ones once I get credit in my account.
Hello Arita,
Thanks for the shout out! We're glad you enjoy our unique styles. At FabKids, we always try to provide the best possible service for our members. If there is anything we can do to improve, let us know! We’re available 24/7 by phone 855-322-5437 and Live Chat.
XO,
Ivy
- Visit Website
- San Francisco, CA
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Michelle-Ann,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. We are glad to know your order arrives early! Enjoy your purchase.
Best,
Nelle