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Overview

Facebook has a rating of 2.2 stars from 1,671 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Facebook most frequently mention social media, customer service, and community standards problems. Facebook ranks 481st among Social Network sites.

  • Service
    422
  • Value
    387
  • Shipping
    253
  • Returns
    236
  • Quality
    359

This company does not typically respond to reviews

Positive reviews (last 12 months): 32.4%
Positive
11
Neutral
1
Negative
22
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How would you rate Facebook?

Reviews (1,671)

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Reviews that mention popular keywords

customer service (251) community standards (38) phone number (26) face book (17) fact checkers (17) privacy settings (16)
Thumbnail of user aicmariag
Michigan
1 review
3 helpful votes
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May 12th, 2021

Facebook has inept people trolling and data mining, collecting on private individuals, shutting down speech. If you disagree with these punks they will target you and prevent you from posting an opinion. The article, meme, video, picture was accepted for posting by FB, but not for comment. If you do not agree or have a wiseacre comment that these snowballs don't like, you get thrown in fb jail without due process.

Value

Date of experience: May 12, 2021

Thumbnail of user joshr4
Massachusetts
10 reviews
49 helpful votes
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June 14th, 2011

Why I am giving Facebook a "meh" review? Sure, it offers a world of social networking possibility, but at what cost? Everything you post on Facebook belongs to Facebook, and Mark Zuckerberg has made it clear that he doesn't believe in privacy. Facebook isn't a free service; we get it in exchange for giving up our personal information. Facebook is worth billions of dollars precisely because of this information. And every time they introduce a new feature, they automatically opt-in all their users. Facebook doesn't care about your privacy.

Date of experience: June 14, 2011

Thumbnail of user kevinh1821
Arizona
1 review
0 helpful votes
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February 16th, 2022

The title says it all. I had ordered the same part from another online parts store only to discover buried in their fine print that shipping was going to take approx. 3 weeks. But not ereplacementparts.com. I ordered same part and received it within 4 -5 days. I eventually received the other part and now have a spare.

Date of experience: February 16, 2022

Thumbnail of user scotts1641
South Carolina
1 review
1 helpful vote
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September 17th, 2020

They have shown a bias through fact checking and blocking of conservative accounts and leave up stories promoting pedophiles and killing cop. They promote critical race theory calling all whites racist. Have been banned twice for jokes. FB is run by idiots and have found a true platform that I will soon be using.

Date of experience: September 17, 2020

Thumbnail of user tinaz103
Canada
1 review
1 helpful vote
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March 9th, 2023

On Facebook marketplace former client who had posted what the firm felt was an unjustified negative review. I received scathing reviews from people who have never been clients. She opened the doors to more unjustified attacks on me, giving me no recourse. I have a right to defend our reputations.

No one taking into account for the buyer on Facebook Marketplace. Buyers leave us the dishonest review which is really harsh! As I doubt Facebook Marketplace will remove it if I asked, and It's important that people can read my side of the story.The Buyers show up at library without setting up an appointment with me,without Scheduling actual time.I told her I am only available after 12:00PM,And she show up at 9:24 AM.And She just left me the 1 star review and refused to deleted it on Facebook marketplace.I have lost business as a result of the review, All she wants is to hurt my business reputation.Such terrible behaviors!And I can't leave the reviews of this buyer on Facebook Marketplace!

Tip for consumers:
On Facebook marketplace former client who had posted what the firm felt was an unjustified negative review. I received scathing reviews from people who have never been clients. She opened the doors to more unjustified attacks on me , giving me no recourse. I have a right to defend their reputations.

No one taking into account for the buyer on Facebook Marketplace . Buyers leave us the dishonest review which is really harsh! as I doubt Facebook Marketplace will remove it if I asked.

Service
Value
Quality

Date of experience: March 9, 2023

Thumbnail of user thes48
Sweden
3 reviews
16 helpful votes
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November 30th, 2017

Facebook used to be about being able to express yourself, but now it is about a white privileged Mark Zuckerberg censoring people's opinions online, which is the opposite of intellectualism. This is what happens when greedy corporation people want to damage the intelligence of people by controlling them and turning them into easily offended babies that can't stand up for themselves.

Date of experience: November 30, 2017

Thumbnail of user cristinad77
Georgia
57 reviews
74 helpful votes
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July 21st, 2021

To be honest, Facebook is just 'blah'. It's just there. Nothing special, average features and nothing innovative about this platform. They are pretty extreme on negative comments. Too extreme if you ask me.

The Facebook market is full of scams. If you are looking to buy anything off Facebook, be very cautious. There are also a lot of fake profiles scamming people.

Trying to contact Facebook about issues or help with anything is 100% impossible. Their support documentation is mediocre at best. But hey!... at least we can keep in touch with people from high school. That's all Facebook is good for.

Tip for consumers:
If you're bored, log on Facebook and look at memes.

Service
Quality

Date of experience: July 20, 2021

Thumbnail of user lyles62
Wisconsin
1 review
0 helpful votes
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November 19th, 2020

Simply put it's Appalling that people are not able to share the stories they want to share. I believe facebook should let the stories be played out. Enough with the see election results it has not been certified as of yet.

Date of experience: November 19, 2020

Thumbnail of user nathanj19
GB
1 review
1 helpful vote
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September 17th, 2014

Been purchasing from this supplier for years now just recently set up this site and wanted her happy customers to spread the word for her best pharmaceutical grade uk steroids on the market romer labs uk steroids on Facebook

Tip for consumers:
Msg via contact info on Facebook page

Service
Value
Shipping
Quality

Date of experience: September 17, 2014

Thumbnail of user lisal1
GB
5 reviews
9 helpful votes
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August 24th, 2009

Facebook has revolutionised social networking on the internet. However, in making all the millions, they have completely ignored their customers. Getting to the "contact us" form is convoluted, and I have STILL not received ANY reply to 2 questions I asked 5 and 6 months (!) ago!

FAQ is great - but when there are problems, we need HUMAN support. And that does not include copy & paste replies from an outsourced call-center.

Date of experience: August 24, 2009

Thumbnail of user craigc90
Oregon
4 reviews
53 helpful votes
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February 26th, 2018

I have been banned from facebook for my conservative views and my support for President Trump and his administration. My description of 'illegal aliens' was deemed hate speech while every description of our President by the liberal community, hollywood, and the liberal media is far worse. President Trump is working tirelessly to put America first and these liberals and their media are doing everything possible to derail his efforts. When I expressed my views on this on facebook I was banned from commenting for 30 days. Is there no media outlet that supports our President?

Tip for consumers:
Beware of your conservative views, free speech is not allowed on facebook.

Service
Value
Quality

Date of experience: February 25, 2018

Thumbnail of user ismaelm11
Mauritius
2 reviews
21 helpful votes
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June 9th, 2019

Well it connects people but has to many advertisements of things i already know i want. The video option that pops out when i get back on feed is just anoying, can't focus on two thing at the same time.

Date of experience: June 9, 2019

Thumbnail of user lindam49
Illinois
6 reviews
10 helpful votes
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May 20th, 2012

Facebook is a money spinner and social connector.
I used to be on it, but not anymore.
I do not see the point of sharing my private life there.
The owners make billions of dollars from people like us.

I think it has made us - less social - in real life.

Date of experience: May 20, 2012

Thumbnail of user rebeccac135
Virginia
1 review
4 helpful votes
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January 26th, 2018

Whidbey Island Wives and Spouses Page. Avoid this Facebook page at all costs. They sensor every post, will not allow any feedback unless it's absolutely sunshine and rainbows. They refused to allow a post warning parents from using a certain child care because it was "negative." Ya, a child ended up with a severed finger... that's negative. There are way better pages for Whidbey Island Spouses to join where you don't have to have someone adult for you. Admin is a major control freak!

Date of experience: January 26, 2018

Thumbnail of user roberti70
California
1 review
5 helpful votes
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May 21st, 2019

FB is favoring far left & Islam more and more. Covservitives are losing all forms of expressing beliefs where other groups can post hate daily. Islam has a platform to express blowing people up and FB won't do a thing about it. I mention the evil and I'm banned from the site. Real picture, real survey.

Date of experience: May 21, 2019

Thumbnail of user bion
GB
7 reviews
6 helpful votes
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July 9th, 2020

Amazing still too tiny to describe how great you are!

Super Amazing who surely open new Frontiers & Opportunities Worldwide.

Thanks

Just a thing... would or could you make easier to reach your customer support? I think even only via chat please... Sometimes is hard to reach you but you still Amazing!

Thanks 4 your hard work we love you!

Date of experience: July 9, 2020

Thumbnail of user jadec
GB
1 review
1 helpful vote
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June 13th, 2009

OMG, facebook is the number one global social networking website. Facebook allows its users to keep in contact with their friends old and/or new, i have found countless of my friends from old primary schools on the website. You can share photos, videos and add applications, providing you with hours of entertainment. I do not kno one person that isnt addicted to facebook, i log in first thing in the morning and its the last thing I look at before i go to bed. Additionally the website is so easy to use, infact if your not on facebook our considered strange as it has become the norm in society.

Date of experience: June 13, 2009

Thumbnail of user heyitsbrittanyjean
Illinois
10 reviews
7 helpful votes
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October 8th, 2023
• Updated review

I get restricted for cussing or calling someone a name, but if they're bullying me or being ignorant first they get away with it simply bc they didn't cuss. It's impossible to get a hold of support. They should have an easy access email or chat to get a response from a person when you have a problem or question.
I also just got restricted from messenger for 3 days and I haven't even sent any messages. Make that make sense too. I'm at the point I don't even want Facebook anymore bc of their rules and how they run it now.

Service

Date of experience: October 8, 2023

Facebook is ran by ignorant people.
September 22nd, 2023
• Previous review

I got restricted for sending a message to someone and telling them off and calling them a dumba** for being ignorant to me 1st by commenting on my comment on a public post simply because they didn't agree with me. Facebook always favors certain kinds of people. Crappy people get away with being however they please. Canceled culture, blm, and other things that have messed this world up even more get favored. They let ignorant or annoying people be. I have every right to stand up for myself/how I feel about something, and be ignorant if someone is being ignorant or annoying towards me. I will match your respect or disrespect. You literally have to watch every single thing you post or say or someone will report you. My mom HATES snakes. She got reported last year for commenting on a post about snakes saying "shoot them bas***ds", and got restricted. Lmao seriously? Facebook is just an unfair platform. I reached out to them about it and they never responded. Also you should be able to chat or send a email to speak to a actual person, and you should always get a response. Very difficult to reach out to support. I have just had enough with everyone and everything in this world.

Service
Value

Date of experience: September 22, 2023

Thumbnail of user myleneg
California
18 reviews
76 helpful votes
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August 29th, 2011

I love facebook. I log in 5 hours a day, 7 days a week. This is great in meeting up with all friends and family. I like browsing around and checking on what's going on with my friends. It really keeps me up to date socially.

You just need to keep on tweaking your privacy settings I guess. Of course, you shouldn't post valuable information like your exact address, cc information, etc.

As for me, I maintain my profile as clean as possible by making sure that I only add people who I really personally know.

Date of experience: August 29, 2011

Thumbnail of user bethe155
GB
1 review
5 helpful votes
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July 25th, 2022

I got harassed by an older man (young woman writing) he replied to a comment of mine insulting and swearing at me, continued to belittle and degrade me, told me how glad he was to not meet/ speak to me any more, then repeatedly tried to get him to friend me so he could "speak privately to me" then deleted his comments and tried to gaslight me and other viewers into believing they were never there. Guess who got the 24 hour ban for calling him skeazy. Facebook - always on the side of bullies and abusers

Date of experience: July 25, 2022

Thumbnail of user thomasg5
GB
2 reviews
6 helpful votes
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August 9th, 2011

Facebook is a great social networking site with so many ways to contact people. You can chat send messages video call write on each others profile its so easy. It also allows you to post and like content from out side of Facebook you can share websites video's all kinds of content. Not only that you can upload photo's and video's and tag family or friends.

Though Facebook is like all other social networks. Be wary of privacy just because you think you are safe doesn't mean you are. When you join Facebook at 13 security settings are controlled for you but some people may believe it gives of to much information to people who might not know you.

Also there are sometimes scams posted through Facebook which are small virus's like worms which then post the link onto your friends. Though its easy to stop it change your password and log off the log back on. This normally fixes but if it doesn't Facebook is there to help.

Do not take this a bad way as Facebook continuously is upgrading.

Date of experience: August 9, 2011

Thumbnail of user shes21
South Carolina
1 review
1 helpful vote
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February 18th, 2018

I was recently referred to this site for support as a child free by choice woman engaged to a single father. This site does allow women in my position to experience and express the authentic emotions that result for women in my position. I know this through reading the threads. I would never post anything in this one-sided source. We are told to essentially suck it up and quit being the wicked stepmother. Yet... a biomom is able to write a post wishing her ex would have a crappy marriage because she is jealous of the new wife. All responses in fact SUPPORTED this petty outlook and comment. Your organization is continuing to promote behavior and stereotypes like this. You have lost both my support and respect. No apologies from this gal.

Date of experience: February 18, 2018

Thumbnail of user gregoryw662
North Carolina
1 review
0 helpful votes
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October 21st, 2022

Just in time for Election, Facebook begins heavily censoring conservative voices. Deleted my account and removed app. Here on out, I will spend time allocared to FB to do any damage I can (within legal bounds) to their interests.

Tip for consumers:
Dont bother unless an American hating scumbag, it will be a great place to circle jerk for all of you.

Products used:
None

Service
Value
Shipping
Returns
Quality

Date of experience: October 21, 2022

Thumbnail of user walterc3
Massachusetts
1 review
1 helpful vote
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November 23rd, 2011

This site believes sharing credit card information and other 'private' data is ok. I did a facebook ad campaign about a year ago, and forgot I had entered my credit card information to pay for this service. It was NOT until my son used a gaming site, and hit the 'buy' credit button that I remembered. Yup, $100 later I learned a hard lesson. I sent several emails to facebook, as well as my local TV station did, searching for answers and some logic as to why this happened. Well, 2 months have gone by and NO response. Lesson learned, if it is on facebook they consider it public and sharable with whomever they choose, regardless of what information it is... Users be aware...

Date of experience: November 23, 2011

Thumbnail of user chrisl288
Canada
7 reviews
14 helpful votes
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March 13th, 2018

I personally don't mind it, I rather Facebook than "Tweeting ". I mainly use it to talk to friends or look up funny vids and whatnot. Sometimes dip into the selling part of Facebook but only with trusted buyers from groups! Apart from that what else would you use this for, it serves its purpose!

Date of experience: March 12, 2018

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Create an account or log into Facebook. Connect with friends, family and other people you know. Share photos and videos, send messages and get updates.

Business History

We started in March 2015. Our vison is to empower women of all ages to feel the timeless beauty that fashion encompasses!

Company Representative

Thumbnail of user lakesi
Lakes I.
Typically does not respond to reviews

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