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Overview

Facebook has a rating of 2.2 stars from 1,671 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Facebook most frequently mention social media, customer service, and community standards problems. Facebook ranks 481st among Social Network sites.

  • Service
    422
  • Value
    387
  • Shipping
    253
  • Returns
    236
  • Quality
    359

This company does not typically respond to reviews

Positive reviews (last 12 months): 32.4%
Positive
11
Neutral
1
Negative
22
View ratings trends
519
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How would you rate Facebook?

Reviews (1,671)

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Reviews that mention popular keywords

customer service (251) community standards (38) phone number (26) face book (17) fact checkers (17) privacy settings (16)
Thumbnail of user claydenv
Australia
2 reviews
1 helpful vote
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April 13th, 2012

Facebook good sight. Put ur own name on google + see if u turn up then photos only. Might be ( private) + email. How easy is it to find someones email + photo just from there name if u know them or not.

Date of experience: April 13, 2012

Thumbnail of user jibons4
Bangladesh
2 reviews
0 helpful votes
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February 18th, 2021

Both parents died after birth. Both parents died in a bus accident. I grew up with a beggar mother. We live in a settlement. The beggar mother admitted me to the school. He could not run my studies and family alone. So I helped my mother a little by taking a rickshaw load from my uncle Abul while I was studying. When I took the SSC exam. Then I got a scholarship for the exam. I got admitted in college. Then I became friends with a girl.

Tip for consumers:
As i am

Products used:
I did Ipuzanto cess

Date of experience: February 18, 2021

Thumbnail of user barbaras171
California
2 reviews
8 helpful votes
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November 8th, 2018

I been playing the Farm Ville 2 for years and it is so annoying that the ones who are in charge of the game wont listen to there is so many bugs and clinches in it that the game just crashes so much and it is very hard to even finish it or even enjoy it i have told them so many times and they do not seem to want to hear it is their issue that its not being fix and they are always blaming me that it is my computer and so on that needs to be updated and my computer is updated and there isn't nothing wrong on my end with my computer it is the game and i do wish they would listen and do something to fix it so at least the game can be more enjoyable to play

Date of experience: November 8, 2018

Thumbnail of user debbieg153
Canada
3 reviews
19 helpful votes
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December 31st, 2019

This site sells candles with supposed diamonds in them. First of all there is no way to appraise these and when Foreverwick was asked about this their response was you can take it to a jeweller or an appraisal. Well the price of the diamond chips that are in the candles would not cover the appraisal value. When I posted this on their site the deleted the post and blocked me from posting or messaging them. Very professional,,, not, Would not recommend these candles to anyone.

Date of experience: December 31, 2019

Thumbnail of user dannyw46
GB
3 reviews
1 helpful vote
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May 19th, 2017

Has fb got too big for it's own boots? Very unfriendly for new businesses, oh unless you want to put your businesses entire success in their hands along with your wallet. Be prepared to be at their mercy.

Date of experience: May 19, 2017

Thumbnail of user joannej55
Washington
2 reviews
41 helpful votes
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December 2nd, 2019

This business is stating I owe them money, but I believe they owe me, I have tried to resolve this with them, if I do owe them I would pay, but after asking them on who owes what to who, all I got was ignored messages and now personal verbal attack. This has been going on for almost a year. They owe me for a portrait session in which i never received my pictures, plus my hair extensions I left there that I paid for which is a lot more thaan the amount they say I owe them.
When I had services done by them, I was told they had the best hair extension prices in the area because their prices included maintenance in which no one else did. All of a sudden Im accused of not paying for a $75. Service, now its $225, for something that was already paid for in the original cost.
I just can't get them to discuss this, instead I am told they will file harassment charges on me, and verbally attacked me. I know they owe me money and they throw it back on me instead

Date of experience: December 2, 2019

Thumbnail of user akonib
California
10 reviews
53 helpful votes
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August 13th, 2008

Free Online Hypnosis Professional & Amateur Community - A very active community. The only one of it's kind in it's league. Great information about the scientific process of in-depth control over the subconscious mind. Hypnosis is like technical meditation.

Date of experience: August 13, 2008

Thumbnail of user joond
Japan
1 review
0 helpful votes
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February 21st, 2018

It's good place to shopping here, normally I like to electronic things, it's very cheap and good quality and specially if you have some problem with your order they have great support service center witch helping very carefully.

Date of experience: February 20, 2018

Thumbnail of user sonur
India
2 reviews
1 helpful vote
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October 28th, 2013

Yes. Both positive and negative experiences can be helpful to other consumers so long as your reviews are honest and provide as many of the relevant details as possible. Your opinions are generally protected, but posting false information can have legal ramifications.

Everyone gets a bad review from time to time. Chances are, one bad review will not hurt your website, as your happy customers or users will soon write good reviews. We often find websites that have one or two bad reviews to go along with their good ones often will get more traffic and customers. If you are affiliated with a website and would like to respond to a review,

Date of experience: October 28, 2013

Thumbnail of user ylee022
Minnesota
1 review
2 helpful votes
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September 29th, 2023

I tried reporting a video that was clearly showing a girl getting sexually assaulted. I included information saying the video shows sexual violence. I got a response back saying they reviewed it and decided the video didn't go against their community standards. Therefore, the video did not get removed.

Date of experience: September 29, 2023

Thumbnail of user peggyw237
Canada
1 review
0 helpful votes
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June 26th, 2021

I just started using the cream and firstly it feels so good when you massage it on your skin. I am starting to see a difference in the texture and look of my skin. I use it on my arms and on my thighs where all those ugly looking potholes are. I will keep you posted as time goes on.

Service
Value
Shipping
Quality

Date of experience: June 25, 2021

Thumbnail of user jeffm14
Michigan
3 reviews
3 helpful votes
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April 14th, 2012

LOVE IT. Helps me keep in touch with friends from school and my hometown. Enjoy playing different games they have, too. I see some people are having issues with privacy. You can choose how much information you wish to share and who gets to see it. YOU have the option to omit it, so if you put something out there you didnt want somebody to see in the first place and then it becomes an issue, thats all on you.

Anyway, love the site. Best social networking site out there.

Date of experience: April 14, 2012

Thumbnail of user brianw380
Texas
7 reviews
22 helpful votes
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January 21st, 2024
• Updated review

Facebook is broken, it has been for years. I have 3 accounts only one of which I can access. I used to be able to switch back and for between my main account and my secondary account. I can no longer do so.
If I accidentally hit the wrong button and my feed disappears I can't get back to where I was. Too many ads, too many suggestions for subjects I have little to no interest in. It's all such a mess and there is no way to contact anyone to complain, etc.

Date of experience: January 21, 2024

How the mighty have fallen.
December 13th, 2022
• Previous review

Oh where to begin. I used to love FB. Now, it's a love-hate relationship. I had an original account that I can no longer access. I have a secondary account, same name, etc. It was created by me at some point in time and I can no longer recall why. Anyway, I used to be able to switch back and forth between the two. I can no longer do this. The site is now littered with ads for websites, and subjects I have no interest in. The whole thing is broken. I'm sure this has driven away lots of users because so many of the people I have listed as friends apparently no longer use it. FB is now a sad joke.

Service
Value
Quality

Date of experience: December 13, 2022

Thumbnail of user anniew132
Texas
3 reviews
5 helpful votes
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November 16th, 2021

Facebook seems to be partnering with people who scam other people. They are allowing users to make fake profiles and pretend to be other people. How do I know this? Well, it's because I am one of the victims. There are people posing to be me on Facebook and when I report them Facebook tells me that it does not go against their community standards. Smh. A website created for those who like to scam is what Facebook has become.

Service
Value
Quality

Date of experience: November 16, 2021

Thumbnail of user gustavoj21
Colorado
4 reviews
64 helpful votes
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October 15th, 2020

The problem with Facebook is the lack of checks and balances. They claim to want to be neutral, but unfortunately the majority of the employees at Facebook are biased and this results in them censoring post in the name of social justice. But its actually cyber bullying. Unfortunately Facebook has become the tool of both political parties and they use it to manipulate the American people. They literally bend over backwards to congress in the pursuit of the all mighty dollar. So beware if you have an account with them they will sell your information and restrict your post as long as you continue to use them.

Date of experience: October 15, 2020

Thumbnail of user stephenf1243
Washington
1 review
0 helpful votes
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July 6th, 2022

Responding to a post about Jalen who was shot 60 times. Poster called him a liberal and blame shootings all on liberals. I responded, "he's a Trumper fool", and off to Facebook jail I go. Not really sure what's wrong with that statement. Petty petty Facebook

Date of experience: July 6, 2022

Thumbnail of user robs901
Canada
18 reviews
36 helpful votes
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February 1st, 2024

1. Used Instagram posts to try to profile me racially. Then FB suggested posts based on its profiling.
2. Locked or disabled account when I joined male-only groups.
3. Kept on suggesting scantily-clad fashion models in military backgroupnds despite my repeated "stop this" preferences.
4. Locked account after I uploaded a screengrab from a conservative video ste.
5. Made my Samsung phone run hot and drained battery from 55% to 9% quickly.
6. Locked account despite Likes received from technical-tool groups (where I am an expert, and won awards for) for my replies to help-seekers within the group. However FB did not lock replies from other replies that had incorrect solutions.

Date of experience: February 1, 2024

Thumbnail of user carlf92
Illinois
2 reviews
3 helpful votes
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August 19th, 2019

Facebook is great for big corporations but is a nightmare to your mom and pop businesses looking to get in on the action. Take for instance their ad credit. They claim you get $10 after spending $10 but when you did done that, they only give you that credit for like a week and its GONE! They don't even let you know about that either. Time for a new company that understands and cares about human beings.

Date of experience: August 19, 2019

Thumbnail of user ancab
Germany
3 reviews
31 helpful votes
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May 28th, 2012

I like the fact that I am able to reconnect with former classmates through Facebook. If, at some point, I will completely dislike having my name there, I will close my account. But until then, well, since I still have an active account, I can't complain, just about the 3rd party opening.

Date of experience: May 28, 2012

Thumbnail of user rw96
Florida
2 reviews
11 helpful votes
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April 26th, 2018

Literally I do not know how people can say anything but 1 star. There is no customer service. They do not communicate any changes to the platform. They are a great innovation of the blogger concept and some decent business tools but without support and communication they shouldn't be considered a business.

Date of experience: April 26, 2018

Thumbnail of user brendat
Washington
5 reviews
30 helpful votes
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December 9th, 2009

This site is a flashback to the 'good ol' highschool' days where bullies seem to rule. There are different groups of women on a multitude of different groups which find it amusing to belittle someone for their beliefs. They are also about as unladylike as a mother can get. They use harassing crude language and the administration of the site just happen to be members of this little 'elite' clique. If you have a complaint about anyone in their clique, they will kick you off their website without warning. I speak from personal experience. They kicked me off when I called a few of them on their beastly behavior.

The site tends to cater to the liberal side and is not unbiased in any way. If you are conservative, this is a site to definitely stay away from.

Date of experience: December 9, 2009

Thumbnail of user laural186
California
18 reviews
36 helpful votes
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October 24th, 2017

I only have Facebook for business purposes and managing it is a nightmare. The setting and their locations are confusing, and there are new ones popping up with very suspicious defaults. I prefer Instagram over Facebook and I wish it would not be owned by Facebook.

Date of experience: October 24, 2017

Thumbnail of user pauln42
Ukraine
5 reviews
11 helpful votes
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November 12th, 2014

I can't imagine my life without FB!
Yes, it's true. It's bitter but true. I'd say it's like drugs, you need to view more and more photos, funny pics and others. Ohh. Where have my ex classmate been this summer?
I'll find out everything.
Well, I think it's useful - to find any information you need. But people become zombie with their smartphones. And yes, I am one of them

Service
Value
Shipping
Returns
Quality

Date of experience: November 12, 2014

Thumbnail of user jennys16
GB
11 reviews
30 helpful votes
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December 15th, 2011

I love facebook but I fear it is taking over our lives! I have issues with the face that you can never get a direct response from anyone. I had a worrying incident with a bit of a stalker once and there was no one to actually correspond with- you had to just 'Report it'. I ended up deactivating my account for a few weeks! (And missed facebook profusely!

Date of experience: December 15, 2011

Thumbnail of user kellih1
California
6 reviews
17 helpful votes
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February 11th, 2014

All I can say is.

If you were hoping that you would never see any of the HS geeks you were stuck with for four years back in the day... you better run from this site

Because they WILL find you!

Trying to get rid of all the fake folks LOL not reel them back in!

Date of experience: February 11, 2014

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Create an account or log into Facebook. Connect with friends, family and other people you know. Share photos and videos, send messages and get updates.

Business History

We started in March 2015. Our vison is to empower women of all ages to feel the timeless beauty that fashion encompasses!

Company Representative

Thumbnail of user lakesi
Lakes I.
Typically does not respond to reviews

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