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Overview

Facebook has a rating of 2.2 stars from 1,671 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Facebook most frequently mention social media, customer service, and community standards problems. Facebook ranks 481st among Social Network sites.

  • Service
    422
  • Value
    387
  • Shipping
    253
  • Returns
    236
  • Quality
    359

This company does not typically respond to reviews

Positive reviews (last 12 months): 32.4%
Positive
11
Neutral
1
Negative
22
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519
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How would you rate Facebook?

Reviews (1,671)

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Reviews that mention popular keywords

customer service (251) community standards (38) phone number (26) face book (17) fact checkers (17) privacy settings (16)
Thumbnail of user ba5005
Virginia
3 reviews
2 helpful votes
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January 12th, 2015

The face of the organization is one of peace and uplifting light. However, my experience with the administrators are quite the contrary. Very mean spirited, vindictive, harassing and discriminatory. This is my opinion based on my experience with them for the past two years. Enter into business with them at your own risk!

Finally, take care of your family and reconcile any indifferences with elderly parents and /or to protect your inheritance and endowments from charities such as this.

Date of experience: January 12, 2015

Thumbnail of user marys5272
Florida
1 review
6 helpful votes
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October 14th, 2022

I had a personal and business on Facebook for years which was hacked. Facebook notified me I requested reviews several times no response I have called customer service no answer. Now both my pages disabled which wasn't my fault. I tried again to request reviews and submit ID unable to submit due to accounts disabled. I'm so disgusted that this matter not resolved for over 2 months. Shame on you Facebook not good customer service or business.

Service

Date of experience: October 14, 2022

Thumbnail of user jenniferr491
Missouri
6 reviews
7 helpful votes
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October 9th, 2023

Facebook has no standards. I reported an extremely graphic pornographic post, and Facebook said it did not violate their community standards, and they did not take the post down. If it were not for the fact that I have many people I keep in touch with through FB, I would get off altogether.

Date of experience: October 9, 2023

Thumbnail of user coralinem
Rhode Island
1 review
3 helpful votes
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July 31st, 2017

Express Kitchens in Hartford Connecticut and Newington CT is a company that talks the talk but doesn't walk the walk! They'll promise you a brand new kitchen in 3 weeks, but in all actuality, it's 3 months! It's going on 4 months with an unfinished kitchen! We have drawers that were installed with NO handles nor knobs. Who does that? Buyers BEWARE, stay away from Express Kitchens and go somewhere else for a kitchen!

Date of experience: July 31, 2017

Thumbnail of user angelj6
Georgia
3 reviews
11 helpful votes
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March 30th, 2015

I have this friend that is constantly accusing me of blocking people who he is friends with. It's a bunch of crap! Believe it or not I have blocked him a few times and then he would text my phone and go off about it. So, apparently I am not suppose to have a social life on Facebook because of him worrying about who I choose to be friends with. I deleted it for good today and told him off. I also got tired of people wanting to talk to me through Facebook chat and Messenger and even though they had my cell phone number. They never would contact me that way and most of the time I wasn't on Facebook or Messenger to get their messages. Nothing but trouble for me. And I can't stand a troublemaker or nosy body. I feel I have no personal life because someone chooses to intrude on my life and tried to keep up with what I do!

Date of experience: March 30, 2015

Thumbnail of user mm70
California
10 reviews
18 helpful votes
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August 8th, 2013

Too much information is provided to the public. Facebook should make it possible for people to communicate with each other without the world knowing all their information. They need better security functions. Other than that, I enjoy using the site to connect with people all over the world. I don't like my information shown publicly unless I authorize it.

Date of experience: August 8, 2013

Thumbnail of user jayd12
Canada
27 reviews
18 helpful votes
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May 18th, 2012

This social networking site is so overrated. Their interface is awkward, the site boring and narrowly personal. It's good for being re-acquainted for long lost friend but that's a poor excuse for it's popularity.

Date of experience: May 18, 2012

Thumbnail of user chrisc23
Hong Kong
15 reviews
71 helpful votes
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January 23rd, 2011

Facebook is a lovely website, where you can add friends and chat and connect with them, play entertaining and useful apps like facebook game apps, and also share thoughts, ideas, memes, etc. but joining groups and liking topics and subjects, etc. Highly recommended.

Date of experience: January 23, 2011

Thumbnail of user barbaraj6
California
3 reviews
1 helpful vote
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April 8th, 2013

It is the best social network to keep in touch with friends that you otherwise would not. I personally have some issues with the privacy setting controls but nothing too serious. I will continue to use Facebook, as of right now it is the best social network option.

Date of experience: April 8, 2013

Thumbnail of user josiaha20
Nigeria
5 reviews
1 helpful vote
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August 17th, 2020

Facebook has been a great platform for me, using it especially for my online business, I've tried so many platform for my business but none works out but this app did. I love it also using it to get in touch with my loved ones far and near.

Date of experience: August 16, 2020

Thumbnail of user ginaj
North Carolina
1 review
8 helpful votes
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December 9th, 2009

This website was great until the liberal women decided to personally attack the women who didn't agree with them. They obviously have nothing better to do than to be on the computer all day and decide how to viciously attack other women. If you agree with them, then great you will be their best friend, but if you don't agree, you'd better watch out.

Date of experience: December 9, 2009

Thumbnail of user paulf1572
Australia
1 review
1 helpful vote
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October 15th, 2022

How bad is Facebook. I have tried creating an account for the first time and the account is disabled. All because when I asked to have the code sent through it didn't arrive and when it did the account was disabled.
No wonder people don't trust Facebook it is not what you would call a user friendly site. They are only interested in their customers and not the people who use it.

Service
Value
Quality

Date of experience: October 15, 2022

Thumbnail of user nikh63
New York
1 review
1 helpful vote
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November 23rd, 2016

Ordered size 2, was too big. So I exchanged for size 0, cost extra 8 dollars to exchange. Size Zero still too big, i had to put out extra 70 to alter the dress. It looks beautiful on stage but i had to go through all that does not worth it. The dress runs super big at the thigh lines.

Date of experience: November 23, 2016

Thumbnail of user susanw113
Canada
2 reviews
0 helpful votes
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June 10th, 2016

If you enjoy making fun videos of yourself or your friends dancing & singing for no reason or for a special occasion to popular songs, then Jibjab is for you. Just add yours or a friend's face & voila, you have a funny video to share on Facebook or Twitter & it's as easy as can be. Jibjab, you are #1.

Date of experience: June 9, 2016

Thumbnail of user mostafizurr
Japan
1 review
1 helpful vote
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February 11th, 2015

Thank you very much for the best service you always offer! I guess i have
Bought something like 3 to 4 watches from you and must say creationwatch is
Simply a quality in all aspects! I am extremely satisfied with creationwatch:-) I will always be your return customer and 100% recommend to other.

Thank you and keep up the good work.

Date of experience: February 11, 2015

Thumbnail of user cherylc893
Massachusetts
2 reviews
8 helpful votes
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May 24th, 2021

Too many scammers on site from China nothing done to stop them, ( Thank God my Credit card company protects me) too much hate, too much one sided prejudice. Practice acceptance and listening to all. Even NYC Jewish people are protesting to Israel treatment of Palestine people and you continue to block them. Shame on you!

Tip for consumers:
Do not buy anything off this site it is all China scam crap and they only want to give you 1/3 of your money back and you pay return shipping

Products used:
Halloween decoration, clothing,

Service
Value
Shipping
Returns

Date of experience: May 24, 2021

Thumbnail of user chuckh251
Canada
1 review
0 helpful votes
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January 27th, 2022

Fact checkers does a terrible jobs! Algorithms destroys free speech, facebook is dead… instagram twitter telegram, or even myspace is better than facebook nowadays… suckerberg wanted those subventions so bad he was willing to kill off facebook and make it a one sided story only … i do NOT recommande it in any ways!

Date of experience: January 27, 2022

Thumbnail of user martinb732
GB
1 review
0 helpful votes
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December 5th, 2021

Well I am amazed being banned for 6 days for saying the couple who murdered the young child Arthur should be hung! The FB police considered this hate speech! Well I'm sorry if they didn't post items such as this then there would be no reaction absolutely ridiculous cannot believe this! Goodbye Facebook hello Twitter. As far as I'm concerned Facebook have pressed the self-destruct button it has got to the point where you cannot make any comment whatsoever without prior warnings saying that hate speech will be dealt with sternly. What a load of rubbish people are very upset over this murder and no doubt I'm not the only one who's been accused of hate speech. Well Facebook have turned into a left-wing wishy-washy social media site so they won't be around much longer. I have noticed recently that Facebook are becoming increasingly judge jury and executioner and you have no say whatsoever on the matter.

Date of experience: December 5, 2021

Thumbnail of user robh352
New Jersey
1 review
2 helpful votes
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September 2nd, 2019

I'M super impressed! Worth Ten times your fee, Amazing 1 company can deliver a Hundred times more for a Tenth the fee of others. I wrote my ebook on Blogging and had terrible sales despite fb adsm, amazon ads, blog post, family friends and co workers posted my book on their social media accounts - nothing worked I spent $1500 on self-publish school webinar, $2,400 on ads then heard of this low-key service (saw a xmas video from 2013 where they'd helped new authors sell almost half a million ebooks. For $299 I got the surprise of my life :) so hap'py, over 5,368 sold copies in just days ordering again. First positive review I ever wrote for online business.

Date of experience: September 1, 2019

Thumbnail of user michaelg952
Washington
18 reviews
32 helpful votes
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December 2nd, 2018

Joining and using Facebook is like perpetually flashing any digital character that stumbles upon your page. For some extremely odd reason, people post their most private thoughts on the most public platform that ever existed. It is like going to your confessional, but instead of just your gay priest listening while he masturbates, you are confessing to the entire world.

Get a clue, people. Why would you share all of this information with people you don't even know? On top of that, the Facebook management is morally bankrupt and exists solely to squeeze another dollar out of an asset that isn't even theirs. In a word, its one of the greatest swindles perpetrated on the unwitting public, perhaps ever.

I quit about six months ago and the only thing I miss about FraudBook is playing Words With Friends, but even WWF blew up when they started selling cheats.

Date of experience: December 2, 2018

Thumbnail of user amandaj124
New York
3 reviews
12 helpful votes
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September 30th, 2021

It seems that ever since there was that incident at the Capitol building that Facebook's moderation has gone bonkers. You can no longer make jokes with friends without getting ban, but yet animal cruelty, child pornography groups, fake accounts of people impersonating our service members to prey on Americans, and scammy accounts and links are all over Facebook. You can report as many things as you'd like, but they're never taken down. I think Mark Zuckerberg really needs to fix whatever is going on with Facebook because it's incredibly annoying and stupid. I know I'm not alone in being the only one agitated by this. I miss when Facebook didn't suck.

Date of experience: September 30, 2021

Thumbnail of user kevinl59
Canada
4 reviews
19 helpful votes
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December 25th, 2022

Yea, so every other week i'm online i get banned, bots can spam my account with "you WIN" messages all day long, report it even tho they are fishing for information they didn't violate standards? Ok bud but when i tell the bot to stay the hell off my profile i get instant banned for harassment lmfao. What a joke, I hope Zuckerberg chokes on the next wiener he puts in his mouth.

Tip for consumers:
Don't bother, MeWe keeps speech free, facebook is trash.

Products used:
I used their social media until they banned me repeatedly for getting angry with bots and breaking their big bad rules, although people can spam my account with bots to fish for my information claiming i won some non existent prize daily and never get their account blocked. Zuckerberg is a straight up cuck.

Service
Value
Shipping
Returns
Quality

Date of experience: December 25, 2022

Thumbnail of user amberr2
Oregon
5 reviews
6 helpful votes
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August 2nd, 2013

I do not own a Facebook account anymore. This site will allow ANYONE to join. Child molesters, rapist, anti-Semitics, Animal sex offenders the list goes on and on. They should be shut down unless they are monitored a lot closer. Have the NSA teach them how. Mr. Zuckerberg should be held accountable for all of it especially the cyber-bullies who intimidate people into suicide. I thought that was called aiding and abetting not to mention involuntary manslaughter.

Date of experience: August 2, 2013

Thumbnail of user ddd24
Washington
10 reviews
57 helpful votes
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May 16th, 2017

I have seen many of my friends on facebook delete their rpofiles.

Facebook has went from a great social network to a bunch of angry political posts.

Facebook has also made it pretty clear that in their eyes, the users are just money making pawns for their executives. Facebook is one of the few large businesses that make it obvious they put business before their customers. The account deletion rampages in which they deleted many accounts simply because their purposes were entertainment or the support of animal causes. And enforces changes nobody wants, like shoving messenger down our throats.

And I am going to also criticize the authentic name policy. Facebook has an authentic name policy which is a really stupid policy. It leaves people vulnerable to stalking, harassment, etc.

Facebook so strictly enforces their authentic name policy that they even have sending them private identification information as a "security feature", required whenever you log on to a new device.

Date of experience: May 16, 2017

Thumbnail of user kingsleyj3
Bahamas
6 reviews
8 helpful votes
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June 30th, 2021

Ok we all know Facebook is a big social site where you connect with people all around the world. However you could end connecting with the wrong people and may have to block them. Some them are spammers, scammers, people who steal your photo to create a fake page or account, hackers, etc.

The management is horrible. When you report a fake page or account, they wont come to your aid. They also temporary block me of one unknow feature and going too fast today. I tried to feedback but they never replied. The whole day, I had to keep closing out a annoying pop message.

I don't know if their ads are highly worth it.(lets just say things have been hard for my business) I haven't got to try it out yet.

Overall I give this big social site a 3 star rating. Nothing more

Tip for consumers:
Be careful not everyone is your friend. Social media can kill bruh. do what you got to do..

Service
Value
Quality

Date of experience: June 29, 2021

Sitejabber for Business

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From the business

Create an account or log into Facebook. Connect with friends, family and other people you know. Share photos and videos, send messages and get updates.

Business History

We started in March 2015. Our vison is to empower women of all ages to feel the timeless beauty that fashion encompasses!

Company Representative

Thumbnail of user lakesi
Lakes I.
Typically does not respond to reviews

How do I know I can trust these reviews about Facebook?

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