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Overview

Facebook has a rating of 2.2 stars from 1,671 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Facebook most frequently mention social media, customer service, and community standards problems. Facebook ranks 481st among Social Network sites.

  • Service
    422
  • Value
    387
  • Shipping
    253
  • Returns
    236
  • Quality
    359

This company does not typically respond to reviews

Positive reviews (last 12 months): 32.4%
Positive
11
Neutral
1
Negative
22
View ratings trends
519
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How would you rate Facebook?

Reviews (1,671)

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Reviews that mention popular keywords

customer service (251) community standards (38) phone number (26) face book (17) fact checkers (17) privacy settings (16)
Thumbnail of user ericap18
Tennessee
1 review
0 helpful votes
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February 16th, 2017

Facebook is definitely not as competitive as they are going to be in the years to come. Anyone that plans on building an online social site for meeting people and embracing life, also getting word out about the latest gossip... better watch out.

Date of experience: February 16, 2017

Thumbnail of user sengrasangma580
Bangladesh
1 review
2 helpful votes
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June 10th, 2024

There's a lot of negativity and misinformation circulating on Facebook. It can be frustrating to see people spreading false information, especially about important topics.
The Facebook interface feels a bit outdated and clunky compared to newer social media platforms. It could benefit from a refresh.

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Returns

Date of experience: June 10, 2024

Thumbnail of user rabhasikul
Bangladesh
1 review
1 helpful vote
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June 10th, 2024

Facebook has been a great way to stay connected with friends and family, especially those who live far away. I love seeing updates on their lives and sharing mine with them.
Sometimes I find myself spending way too much time scrolling through Facebook. It can be a real time suck, especially with all the clickbait and endless feeds.

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Quality

Date of experience: June 10, 2024

Thumbnail of user williew494
Bangladesh
1 review
0 helpful votes
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June 4th, 2024

Out of all the social media platforms I use, Facebook is by far the best. It offers a perfect balance of personal and professional networking opportunities. The interface is intuitive, and the privacy settings give me control over who sees my content.

Date of experience: June 4, 2024

Thumbnail of user ask045508
Bangladesh
1 review
1 helpful vote
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June 10th, 2024

Facebook has been a great way to stay connected with friends and family, especially those who live far away. I love seeing updates on their lives and sharing mine with them.
I follow a lot of news and educational pages on Facebook. It's a great way to stay informed on current events and learn about new things in a fun and interactive way.

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Quality

Date of experience: June 10, 2024

Thumbnail of user danielv1336
Bangladesh
1 review
0 helpful votes
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June 4th, 2024

I've been using Facebook for years, and it's been an incredible platform for staying in touch with friends and family all over the world. The interface is user-friendly, and the features are continuously updated to improve the experience. Highly recommended!

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Quality

Date of experience: June 4, 2024

Thumbnail of user nazmabegum181982
Bangladesh
1 review
1 helpful vote
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May 28th, 2024

Hello Quotex
It's best earning site in the world.here is a chance to get established.the more time and effort you give here the more success will come in your life.quotex is a site that can improve a person's life.not much to say about quotex Will.I love quotex

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Quality

Date of experience: May 27, 2024

Thumbnail of user thomasc1770
Connecticut
1 review
3 helpful votes
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July 29th, 2021

We use Milwaukee tools for all our plumbing jobs and many of the other contractors are amazed at the quality, durability and battery life. I have to keep a close eye on them so they don't disappear off the job sites. Every tool ever purchased has arrived within a week or less and is exactly as described. The price is competitive and free shipping makes it an ideal purchase for my business. No issues with this merchant. Thank you for great service and another great Milwaukee tool. Looking forward to making more purchases in the near future.

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Value
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Quality

Date of experience: July 28, 2021

Thumbnail of user ayenib
Nigeria
2 reviews
0 helpful votes
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May 8th, 2019

The secret of success is hard work. When you're hard working you will surely achieve your goal. True Success does not happen over night, it comes as a result of diligence and deliberate calculated action taking to do what others are afraid to do. If you have the habit of asking the track record of others before embarking on adventure, you will never succeed in life. Trust your instinct, counterfeit can never exist without original. Be wise in your decisions making before you cry after had I know.

Date of experience: May 8, 2019

Thumbnail of user deborahb23
Michigan
1 review
2 helpful votes
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November 26th, 2014

Hope this one goes through. I am very happy with every step of the way. Great Customer service.My first time was. So good I will be doing more buying with a company you can trust, there are too many that just take your money I like a site that you can count on.

Thanks again and good luck with a growing business...

Tip for consumers:
This was the first time I tried shopping on the Internet.I did try this one cos I loved the price.Started small and wow where have I been. .I had a no problem experience...will be happy to pass the word.

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Date of experience: November 26, 2014

Thumbnail of user intothegrovenails
Australia
1 review
1 helpful vote
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September 2nd, 2022

Local service brilliant, on time, professional 1- or 2-man crew, priced to suit and insured! I highly recommend Craig Smith! He has been in the business for 16 years, plus he has contacts in all areas of the industry and a reputation to boot! You will not be disappointed! I PROMISE!

Date of experience: September 1, 2022

Thumbnail of user tillyk3
Indiana
2 reviews
2 helpful votes
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May 2nd, 2023

Facebook has been around for years, I've had an account ever since they came out. Which they have added a lot more features and things to do. I believe it's a great way to spend your time when you have nothing else going on by scrolling the feed. It's always a great way to meet need people, not to mention sell things you no longer need and buy things you didn't know you needed. Facebook really is a great website for just about anything. I don't know what the world would do without Facebook. It truly does make the world go round.

Tip for consumers:
Remember to always look at the seller reviews before you have something shipped so that way you don't get ripped off.

Products used:
Smart watch

Service
Value
Shipping
Quality

Date of experience: May 2, 2023

Thumbnail of user muabbasi571
Texas
2 reviews
2 helpful votes
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March 9th, 2024

Fossil watches epitomize timeless elegance and exceptional quality, offering a diverse range of designs from classic to modern. With finely polished cases, clear dials, and comfortable straps, each timepiece exudes meticulous craftsmanship. Beyond their stylish appearance, Fossil watches are built to last, constructed from high-quality materials for durability and reliability. From simple three-hand watches to multifunctional chronographs, they offer excellent functionality and precision timekeeping. Versatile enough to seamlessly transition from casual to formal settings, Fossil watches add sophistication to any ensemble. With their combination of timeless design, reliability, and affordability, Fossil watches represent excellent value for both seasoned collectors and fashion-conscious individuals alike. Highly recommended for those seeking a blend of style and performance that stands the test of time.

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Value
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Quality

Date of experience: March 8, 2024

Thumbnail of user mickeys57
New Jersey
6 reviews
30 helpful votes
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December 2nd, 2020

Facebook will block your access for things that are posted which don't fit the narrative they want to portray. They are completely controlling people and lying and limiting visibility of my posts and what I can see from others. They put you in "jail" for periods of time for not conforming to their ever changing standards.
They should be sued and completely destroy our constitutional rights!
I hope they are sued someday and just get completely wiped out!

Tip for consumers:
Find an alternative social media site, hopefully this one will go away!

Products used:
This was a review on Facebook since it was suggested that I do that.
However any product I ever purchased from a Facebook ad was a terrible experience anyway.
The products were cheaply constructed, not as advertised, clothing smaller than advertised, products smaller than advertised, they didn't work either.
I will never purchase anything I have seen from a Facebook advertisement again because of my experiences!

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Value
Shipping
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Quality

Date of experience: December 2, 2020

Thumbnail of user daniellem865
Texas
1 review
0 helpful votes
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May 14th, 2022

Facebook has become trash lately. They will let scammers and fake people on the site. But will disable someone's account that's has nothing wrong on and say it doesn't follow community guidelines. I woke up this morning to my account being disabled because apparently my account no longer follows community guidelines. Now I have have this account for years. And now it doesn't follow community guidelines. But When I try to report a scammer or someone posing as another person on Facebook. They say we don't see anything wrong. Seems to me Facebook doesn't know what community guidelines they follow. Just wonder how a platform that is as big as this one would let scammers and fake people on their site. But real honest people who only post family pictures or shares a funny meme or quote are not allowed and their account is disabled. I'm not happy with Facebook.

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Quality

Date of experience: May 14, 2022

Thumbnail of user trungchil
Washington
1 review
2 helpful votes
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August 23rd, 2023

Facebook can be fun good for the marketplace but not for fraud. I reported a transaction with proof of the seller admitting that fault but claim that I should not have trusted his description of the tires as being barely new and driven than 4000 miles. I was in a hurry and found out the tires are 10 years and cracked if you look very closely. My fault for being in a hurry. I submitted our entire conversation, text, emails, to Facebook 4 times and got no response. The seller is still selling and updated his description.

Products used:
Unusable

Service
Value
Shipping
Returns
Quality

Date of experience: August 23, 2023

Thumbnail of user daneishas1
South Carolina
1 review
2 helpful votes
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January 18th, 2022

My problem with Facebook is if you change phones you can't access your account because of the new browser. The crazy part is it makes you put a 2 step verification on your account then if something happens to your device you are now locked out of your own account and guess what from? The 2 step. Billion dollar company but doesn't have not 1 live human to help its customers nor adequate outlets to even get in touch with someone. I've had my account for over 10 years and can't access it. No generator code, that's in the account. Everything is in the account. Of course there is not a single person in the billion dollar company that is hired to help with the issue only email support that you never get a response to. It amazes me how complete trash the support side of the company is. You would think because it's tech they would hire some tech reps for support. But guess that's to much to ask for If I could give a -1 star I would

Service

Date of experience: January 18, 2022

Thumbnail of user masterf3
Maryland
1 review
3 helpful votes
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June 6th, 2021

Facebook puts you in jail for freedom of speech! Facebook has went down significantly! It use to be a place where we speak our minds and be free to Express of life but know like all sites! Facebook has became the worst app in history! I wish i could give negative stars but hey that what i can give!

Date of experience: June 6, 2021

Thumbnail of user shacaran
New York
1 review
3 helpful votes
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March 5th, 2024

What in the world, why can't I login into my Facebook account. I was locked out for no apparent reason. (Were working on it and we will fix as soon as we can) Fix what nothing is broken. It's great social platform. I guess they don't want certain people on Facebook. Disgraceful

Date of experience: March 5, 2024

Thumbnail of user frankshadow2
AE
1 review
0 helpful votes
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June 2nd, 2023

It has become a norm for Facebook to interrupt every of our activities on Facebook with an endless Ad since meta… came into power. It's annoying to say the least, you don't need to force the ad down our throats.

The pic. Is just example of what I mean.

Date of experience: June 2, 2023

Thumbnail of user mitap7
Illinois
1 review
3 helpful votes
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March 24th, 2022

I had a simple issue and facebook is taking forever to fix it it. I am not receiving text message on my registered mobile number and facebook not able to fix it. My profile is locked down and it was really a big pain recovering it back as I am not receiving text messages even though I have the registered mobile number. Same issue with instagram as well.
There is no customer service for help or assistance.
While I understand the security system, any technical issue has to be fixed first.
Better move to other social networks.

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Value
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Date of experience: March 24, 2022

Thumbnail of user nadiaw81
GB
1 review
0 helpful votes
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April 13th, 2021
Verified purchase

From start to finish the service from this company was outstanding. They emailed me after my query on Bark within a couple of hours, we spoke and discussed the particulars of the transfer from airport. He understood our requirements and proposed an extremely reasonable cost. On the day our plane was delayed and the company was flexible as they were used to such things. Very friendly and kind. Extremely happy with the journey. Definitely recommend.

Service
Value

Date of experience: April 13, 2021

Thumbnail of user coryh124
Canada
4 reviews
5 helpful votes
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May 22nd, 2021

Why in the world does Facebook keep allowing so many scammers to post ads on their site? I've been suckered twice now (with much embarrassment) by Chinese scammers who are either selling counterfeit merch ($1 silver coins in my case) or not shipping the item at all (a 3d printer).

In one case I was refunded rather quickly by my credit card company but in the other I had to fight with Paypal tooth and nail to receive the refund. They even made me visit a local coin shop and obtain a letter of "NON-authenticity". Amazing that Facebook allows their already poor reputation to be further damaged by these crooks. Advice: Don't buy anything from ads you see on Facebook!

Tip for consumers:
Don't buy from Facebook!

Products used:
none. (all fake)

Service
Value
Shipping
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Quality

Date of experience: May 22, 2021

Thumbnail of user kayk10
New York
2 reviews
4 helpful votes
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December 26th, 2013

Worst customer service... cannot find any way what so ever to contact anyone. They request I send them a copy of my DL and marriage license for name change. I've waited 5 months now.

Terrible terrible social network

Date of experience: December 26, 2013

Thumbnail of user nataliem85
Illinois
2 reviews
6 helpful votes
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September 12th, 2017

Great way to reconnect with friends and family! But beware that drama can happen really quickly! Unfortunately some people don't have any thing better to do other than destroy your happiness behind a computer screen.

Date of experience: September 12, 2017

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From the business

Create an account or log into Facebook. Connect with friends, family and other people you know. Share photos and videos, send messages and get updates.

Business History

We started in March 2015. Our vison is to empower women of all ages to feel the timeless beauty that fashion encompasses!

Company Representative

Thumbnail of user lakesi
Lakes I.
Typically does not respond to reviews

How do I know I can trust these reviews about Facebook?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
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