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Overview

Facebook has a rating of 2.2 stars from 1,671 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Facebook most frequently mention social media, customer service, and community standards problems. Facebook ranks 481st among Social Network sites.

  • Service
    422
  • Value
    387
  • Shipping
    253
  • Returns
    236
  • Quality
    359

This company does not typically respond to reviews

Positive reviews (last 12 months): 32.4%
Positive
11
Neutral
1
Negative
22
View ratings trends
519
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How would you rate Facebook?

Reviews (1,671)

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Reviews that mention popular keywords

customer service (251) community standards (38) phone number (26) face book (17) fact checkers (17) privacy settings (16)
Thumbnail of user christinah161
Pennsylvania
6 reviews
22 helpful votes
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May 20th, 2019

My husband & I sat at the bar for an early dinner on a Monday. A female bartender gave us menus & never gave us another look. She never even asked if we'd like something to drink. She was more concerned with her conversation with the man next to me.

My husband prefers Bud Light draft, but we noticed it wasn't on tap. After sitting there (maybe 10 min.) looking over the slightly steep menu prices & listening to the drinking employees joke between each other at the bar, including 'sparky' the owner, we got tired of waiting & quietly walked out. Once we were out, a guy yelled 'hey' out the door at us. As my husband kept walking, he raised his hand at him & said "everything's fine."
We got in our car & drove to The Rainbow Cafe for Bud light drafts, good service, good food & good prices!

~ ~ I also noticed 'Owner Responses' in google reviews, owner only responds to 4 & 5 star reviews. No responses or apologies for dissatisfied customers! Just ignore them & they'll go away? Working so far!

Date of experience: May 20, 2019

Thumbnail of user deanm466
Canada
1 review
1 helpful vote
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August 31st, 2022

Review was requested and after 30 days ( told me to be patient): We can't review this decision because too much time has passed since your account was disabled.
Facebook you're evil.

Date of experience: August 31, 2022

Thumbnail of user sandora
Canada
12 reviews
22 helpful votes
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July 19th, 2020

I find this a application packed with:
Pornography, scammers FAKE selling
To get your credit card information
Advertisements for credit cards, payday loans, high risk car loan lenders - EVERY SHARK KNOWN IN THE MARKET
ALSO AND MOST DISGUSTING AND DISTURBING:

Facebook app packed with racist moderators and hypocritical fine print on values and decency.

Date of experience: July 19, 2020

Thumbnail of user katinas
California
10 reviews
66 helpful votes
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March 11th, 2011

I generally like this site. I like being able to get in contact with old friends. I can keep up with friends and family members that live far away, and I can see what they are up to.

However, I am bothered lately that seemingly "fake" people have tried to friend me. They claim to be the same class as me in college. I friended them, and then immediately unfriended them. I was born in 85, and I was class of 2008 in college. Two girls friended me, one was supposedly born in 88, and the other 1990. How were they in the class of 2008?

Both of their profiles were not well developed. They didn't have anything posted on their wall.

I think fake people are being created, so you will friend them, and companies will get your information. They are trying to get past the security. If you use facebook, make sure you really know the people you are friending. Facebook is fun, but use with caution!

Date of experience: March 11, 2011

Thumbnail of user justins6
Minnesota
4 reviews
6 helpful votes
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May 30th, 2011

How can you NOT like facebook? Everybody uses it. Great way to communicate with friends, family and long lost connections! Great for businesses and the everyday joe of all ages!

Date of experience: May 30, 2011

Thumbnail of user harrisoni15
Virginia
1 review
0 helpful votes
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May 23rd, 2022

I love Facebook, I just wish they would update things a little more on the site. Maybe getting in contact with their development team is a good course of action.

Tip for consumers:
Keep in touch with family and friends!

Products used:
Social media

Service
Value
Quality

Date of experience: May 22, 2022

Thumbnail of user amiet
Canada
1 review
9 helpful votes
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February 2nd, 2010

Circle of moms has been a great experience for me. I've been a member for well over a year. With the good comes the bad though. There are groups of women who will not stop, even if you ignore them and do not respond to them in any way. Happily the administration of this site are on top of things. They have a No THUMPS rule which stands for No Threats, Hate speech (slurs or stereotyping), Unlawful use, Misrepresentation (no fake profiles), Personal attacks (abuse, vilify or slander other members), and Spam (no advertising or solicitation). This rule covers any and all common problems that arise. Personal attacks are generally what will get a person banned from the site. I know of 2 members that have gotten banned for blatantly breaking this rule multiple times, even after being given a warning.

On the whole though it is a great site. I've met some GREAT women all over the globe. I've made some great friends here as well. Smaller groups are where I would advise new members to go though and stay there. Where you can find your niche, from political affiliations to hobbies to groups of moms with children the same age as yours. Circle of Moms really does have it all and with 8+ million women and more logging on every day, it's obviously a hit!

Date of experience: February 2, 2010

Thumbnail of user benu297
Illinois
1 review
0 helpful votes
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May 17th, 2022

IF the system allows it, I would give it Zero stars. On 07/13/2021, I went to the store on Manchester road to fix my broken iPhone 8.

Later when I picked it up, I was told for an unknown reason the Home button was not working anymore (It was working when I gave it to them) and the edge of the screen is not sealed very well( they said it was possible because the iPhone was bent), so the guy offered me a free charge of the service. I was totally fine with that. Unfortunately, they did not take the charge $96.95 off, on the contrary, they charged me TWICE for a bad service which I found out on 02/2022, half a year later. So I called the store, and I was told to dispute it from my bank end because they couldn't find the transaction from their end.

But my bank refuses to dispute it because it has passed the dispute time frame. Then I went to the store and talked to MOHAMMAD USMAN and showed him the transaction on my bank statement.

Tip for consumers:
find another store

Products used:
Cell phone

Service
Value
Shipping
Returns
Quality

Date of experience: May 17, 2022

Thumbnail of user monikaw62
Poland
1 review
4 helpful votes
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May 18th, 2023

Ive been trying to get help for missing posts. I think I wrote like 20 messages to them and I'm left with no response. It's just a joke how this company just doesn't care at all.

Service

Date of experience: May 18, 2023

Thumbnail of user angelam
California
1 review
4 helpful votes
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March 16th, 2009

Facebook is lame. - Facebook.com is just copying Myspace.com. But if you ask me, they're doing a very bad job at it. They should be sued for copying another website.

Date of experience: March 16, 2009

Thumbnail of user stephenm164
GB
2 reviews
0 helpful votes
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May 10th, 2017

Who is it that after a certain age, no one seems to use Facebook?

I love it still. Much better for interacting that Instagram or Snapchat.

Come on Fb...

Date of experience: May 10, 2017

Thumbnail of user shahiduli2
Bangladesh
4 reviews
7 helpful votes
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March 25th, 2019

Facebook has been changed to support the advertisers more than the users. I do not like their new algorithm. It feels like scrolling through an ocean of advertisements. I am fed up with its system.

Date of experience: March 25, 2019

Thumbnail of user ciniquel
Utah
2 reviews
9 helpful votes
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June 3rd, 2011

The site changes its policy a lot, and there have been cosmetic changes to the site that I've heard friends complain about.

I've never had a problem with these things. The apps can be extremely annoying, because there are so many that seem like a complete waste of time. It would be great if there was some sort of filter.

The site is set up with the idea of connecting you to people you already know, and I jokingly refer to it as "the anti-social network". You can only make a small number of friend requests in a day (while facebook will still make friend add suggestions to you).

Possibly the number one worst thing about facebook (and definitely why I dislike it so much) is how disconnected the support team is. There's no HUD that tells you how many friend requests or pokes you can send in a day, but if you go over that number too many times, you could get your profile deleted, and although you can write the support team, the reply will sound like a bot and basically say "sorry, we can't help you".

I've had my profile deleted twice: once for sending too many messages (via facebook mobile), once for an unknown reason, without warning. I know friends who have had the same experience.

Date of experience: June 3, 2011

Thumbnail of user lylan1
California
4 reviews
4 helpful votes
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July 25th, 2013

This site is good for connecting with people. Obviously there are some problems with privacy. But bottom line is, don't post anything that you'll regret in the future.

Date of experience: July 25, 2013

Thumbnail of user adamg21
Adam G.
Florida
15 reviews
54 helpful votes
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November 1st, 2016

Zuckerberg is a prick. He favors racists. Also, too many idiots in groups. These morons thinks "bro" is black or white slang, instead of Spanish/Italian slang like it is. Another idiocy common in the site's groups also is that Visigoth girls (Lopezes, Ramirezes) are the most broish of all girls. Stupid statement. It is a piece of crap site. I don't respect them. Go to Twitter if you want social media with respectful people.

Date of experience: November 1, 2016

Thumbnail of user mikem4122
Louisiana
1 review
1 helpful vote
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April 2nd, 2023

My business locations keeps resetting to another state and in not correct. This has been happening for over a month and I summited info to Facebook and no action is taken on there behalf.

Date of experience: April 2, 2023

Thumbnail of user tylerc
Illinois
43 reviews
344 helpful votes
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February 7th, 2011

Facebook is the leader in social websites.

It is easy to use, fun, convenient, real time, and SAFE! You can view photos, send messages, chat, and even poke! In addition, it is becoming a gold mine for company's to advertise about their products. With that being said, you also have an array of applications or games to play to make your experience better!

Lastly, do NOT blame Facebook or anyone else if your information gets out. Facebook is EXTREMELY secure and offers great protection of privacy. However, you are in charge of how public or private your account is. No need to blame anyone else if you do not take the 20 seconds to change the privacy settings. With that being said, choose carefully if you want to add co-workers as your friends as they can see all of the information and photos you have posted though Facebook has now added features where you can choose to block certain parts of your page from specific people.

Good Luck! Have Fun! Adjust your privacy settings to your desire.

Date of experience: February 7, 2011

Thumbnail of user maryc31
India
3 reviews
3 helpful votes
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May 27th, 2012

Latest review: I believe facebook is trying to change its 'homepage' as the layout looks like Timeline profile over my phone and it takes forever to load. Back on the laptop, i see no change, rechecked my phone and its homepage is back to normal again, loading at its usual spead. There's some work going on i believe.

Date of experience: May 27, 2012

Thumbnail of user brianw1168
Pennsylvania
1 review
1 helpful vote
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November 16th, 2020

Great place if your into censorship, suppression and communism. Go $#*! yourself facebook. Used to like it, now despise it. You are the enemy of the people.

Date of experience: November 16, 2020

Thumbnail of user die421
Washington
11 reviews
70 helpful votes
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May 2nd, 2016

Love being in contact with friends and family I would not normally be able to. I would of given it a 5 star but FB doesn't scan the people who place fraudulent ads and steal from good people.

Service
Value
Shipping
Returns
Quality

Date of experience: May 2, 2016

Thumbnail of user brianm3288
Tennessee
1 review
0 helpful votes
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September 7th, 2022

I wish Facebook could become a real person for 5 minutes so I could peel their skin off of their flesh and dump a jug of gasoline all over them and set them mother$#*!ers on fire and watch them burn goddamn it. $#*! Facebook. $#*! Meta and $#*! you ZuckerNukker!

Tip for consumers:
Burn the mother$#*!er to the ground

Products used:
Not a $#*!ing thing

Service
Value
Shipping
Returns
Quality

Date of experience: September 7, 2022

Thumbnail of user jacks1961
Michigan
1 review
4 helpful votes
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February 25th, 2023

Just take a look at the number of ads for US postage stams for unheard of prices - all of these phony - ask any employee of the US Postal Service. Yet Facebook runs these all the time along with those scams about DeWalt tool sales. Shame on them!

Date of experience: February 25, 2023

Thumbnail of user travisr447
Washington
1 review
1 helpful vote
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February 22nd, 2023

If you ever have a problem with Facebook Ads, Feeds or integrations between Facebook and third party software you are on your own. I have been working with Facebook for many years and talked to many ad reps, and customer service reps. They are polite but fail nearly every time. I had 2 decent ad reps out of 15 that were assigned to me over the years. The other 13 were highly incompetent and were essentially interns that gladhanded me and couldn't help me at all with optimization or feed issues that were clearly Facebook's fault.

They often say they will get back to you and never do or it's weeks after and I've already figured out a workaround that bypasses their broken feature etc. The worst company to deal with for support and that's saying a lot these days. Nevermind they censor and shadowban opinions they don't agree with, lol. Pretty disgusting.

Service

Date of experience: February 22, 2023

Thumbnail of user daniels3670
Arizona
2 reviews
4 helpful votes
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December 7th, 2022

I've used Facebook for almost 15 years. I've had an on again off again experience and somewhat of a love-hate relationship. I know they steal my data and manipulate me in many ways but it is a good way to share what is going on in our lives with our friends and family so I have stuck with it. Last year I started posting music and videos every day. These posts are important to me and I've used them to share about our lives and to teach others. Facebook automatically creates a memories list and shows posts from prior years and this list is neglecting to include these posts. Again, these posts are very personal and important to me, and I've spent a lot of time on them. I post every single day, almost like an online video blog. It's infuriating and discouraging that Facebook is purposely leaving them off of my memories list. They're doing it on purpose because even third party apps like Time Hop can't find them. I have reported the problem a dozen times and nobody at Facebook has gotten back to me so it's obvious that not only do they know about it, they're not going to do it anything about it. Facebook is curating my posts and leaving some of my important memories off based on some algorithm or criteria. If that sounds like what you want then by all means sign up.

Tip for consumers:
Speak out against their misuse of our personal data

Products used:
Facebook app and website

Service
Value
Quality

Date of experience: December 7, 2022

Thumbnail of user katieb
California
4 reviews
6 helpful votes
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April 24th, 2009

Social fun. - its not as good as myspace but it has different features then i expected when i signed up. I love going on to talk with family friends that are in different parts of the world.

Date of experience: April 24, 2009

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Business History

We started in March 2015. Our vison is to empower women of all ages to feel the timeless beauty that fashion encompasses!

Company Representative

Thumbnail of user lakesi
Lakes I.
Typically does not respond to reviews

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