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Overview

Facebook has a rating of 2.2 stars from 1,671 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Facebook most frequently mention social media, customer service, and community standards problems. Facebook ranks 481st among Social Network sites.

  • Service
    422
  • Value
    387
  • Shipping
    253
  • Returns
    236
  • Quality
    359

This company does not typically respond to reviews

Positive reviews (last 12 months): 32.4%
Positive
11
Neutral
1
Negative
22
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519
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How would you rate Facebook?

Reviews (1,671)

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Reviews that mention popular keywords

customer service (251) community standards (38) phone number (26) face book (17) fact checkers (17) privacy settings (16)
Thumbnail of user bobj21
Texas
63 reviews
184 helpful votes
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December 25th, 2011

I spend a lot of time on facebook keeping up with friends and playing those addicting games. I've had a few people contact me that I really didn't want to contact me, but overall it has been pleasant.

The games on the site are addicting, yes, but also annoying. They constantly pester you to add friends and pay real money for fake money (horrible idea). In the middle of gameplay they will pop up an annoying box telling you about a discount you don't care about.

Default privacy settings are sketchy, so make sure you take a close look at them before revealing superfluous information about yourself.

The interface periodically changes without warning which can be confusing.

REASONS TO USE:
[1] Large user-base
[2] Addicting Games
[3] Aesthetically bearable

REASONS TO LOSE:
[1] Not necessary if you keep up with friends via other means
[2] Potential Time-Killer which can prevent you from doing things you NEED to do

Date of experience: December 25, 2011

Thumbnail of user makeah
New Jersey
1 review
4 helpful votes
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July 31st, 2009

I love this website because it is very basic and easy to use. I also love that many more people sign up so its a huge community of friends and co workers.

Date of experience: July 31, 2009

Thumbnail of user anac8
California
5 reviews
16 helpful votes
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July 13th, 2013

I'm a great mania of facebook. It helps me know the latest news from my friends, and keep in touch with them, communicate with them. Wow, that's an amazing place for me!

Date of experience: July 13, 2013

Thumbnail of user rahsheema1
Arizona
1 review
0 helpful votes
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February 1st, 2022

Just recently bought a new device and shipped the old one back (my mistake) because I forgot that I turned on 2FA and now I can't access facebook on my new device because facebook doesn't recognize my new device and since I no longer have my old device I cannot get the required generator code. So facebook wants a photo copy of my ID for verification. I've sent this a half dozen times and after 3 weeks of no generator code facebook still hasn't verified my ID, they haven't answered my emails or inquiries on their support page... just horrible customer service, one should not have to wait this long for a response and still get nothing. And I have other apps and important accounts I use THIS facebook account to log into that I now can't access. Its very sad I can't get any correspondence from ANYONE at facebook!

Date of experience: February 1, 2022

Thumbnail of user mikef1294
Pennsylvania
34 reviews
19 helpful votes
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October 6th, 2021

At one point in time, when people wanted to meet new mates, they'd go to the mall, theater, park, etc. But someone had the not so 'great' idea one day to make an online platform where you can meet people from all over the world and then... never talk to them.

Who cares if you only have 3 mates at school and one of them is the lunch sheila who scoops mashed potatoes? As you can have 3000 mates of FB that are eager to read your every waking thought, look at your booty, or steal all of your images and then use them to catfish other people, well, you're going places!

If you like having your information stolen and sold to companies, while not making a dime but giving the founder pennies on the dollar for each second you're glued to your screen, you're in the right place! If you love giving away your every location through live streaming to your eleven and a half fans, so that the big bad's in the world know exactly where you are, what you look like, and that you didn't like that bagel you ate earlier, well, then Facebook is right for you. A lobotomy might be as well, but that's irrelevant.

Date of experience: October 5, 2021

Thumbnail of user jayc172
Florida
3 reviews
0 helpful votes
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March 24th, 2018

Facebook is very good for some purposes. Very bad that it is now combined with Google. In the news it has been reported that they take down anything related to what interests gun owners or anyone getting interested in guns. I searched for how to clean guns. Literally maybe 50 U-Tube videos would pop up, and I would have my choice. All were very similar, but with differences. They show how to lubricate, but choose different methods and lubricants. That is just one example. Travel videos on U-Tube were taken down and replaced with paying companies. For example, when I would search for Colombia, I used to get a lot of sources, including individuals who would tell their experiences. Now, one can not find those individuals unless one puts in their names. Instead you get magazines and professional articles trying to get you to go to their attorneys, real estate agents, etc. The information is designed to get you to buy products to find out more. For example, they say that health care is excellent, and some basic financial information, but no specifics unless you subscribe to a magazine; and even that is not focused on any country, only all countries. Probably, they provide more sources of information for which you must pay for information. Facebook and U-Tube must be looked at with a skeptical eye, and closely regulated by government and others. It is as if there were only two or three newspapers, and more were not allowed. Today, there are only a few news sources, but there is competition despite bias. Facebook and u-tube has competition locked out to a large extent.

Date of experience: March 23, 2018

Thumbnail of user jans220
Australia
1 review
0 helpful votes
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January 21st, 2018

Hundreds of people have been scammed by this person (he is not a gentleman), I ordered a 'Bullet Whiskey Glass' and was given a bogus tracking DHL ECommerce tracking number and like hundreds of others, never receive the goods ordered. Looks legitimate to start with as your order is acknowledged and you are given an order number and tracking number but you will receive NOTHING! Check it out on Facebook and see how many people he has stolen money from. He has been reported.

Date of experience: January 21, 2018

Thumbnail of user ahmade9
Egypt
1 review
0 helpful votes
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March 26th, 2018

A new vesion of decorating artvesion for home. Have alook finde new like to gain all weo ---------------------------------------------------------------------------------------------------------------

Date of experience: March 26, 2018

Thumbnail of user adekoyam
Nigeria
7 reviews
3 helpful votes
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July 5th, 2019

Facebook memory review is one I love most. I can't even recall so many events that happened in my life but facebook brought them back and gives me joy whenever I see it. Thank you facebook

Date of experience: July 5, 2019

Thumbnail of user magdalag2
Mexico
2 reviews
0 helpful votes
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August 11th, 2020

This person (Iván González) is a thief. He imported my products from China. Then the goods were damaged at his warehouse. When I keept asking about my goods, he blocked me from FB, he blocked my cell phone. He reimbursed partially, the remaining amount he stole it from me. The site in FB is: https://www.facebook.com/OnLineImportaciones

Tip for consumers:
Stay away. This person only will say sweet words in order to get your money. When it happens to be a problem, he will escape and block you.

Service
Value
Shipping
Returns
Quality

Date of experience: August 11, 2020

Thumbnail of user tigerking2006lk
Sri Lanka
1 review
0 helpful votes
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July 24th, 2023

Hi everyone,
I am Tharuka Samaljith who a student. Last week i joined a selection programme of java institute to select to do software engineer degree.so i want to tell you that i got good ideas of "what is software engineer and web programmers" and also i got good knowledge of "html, css and Javascript languages by participate to the lectures and lecturer's teach us very well this web programming languages.as soon as we developed a 2D Game also. Thank you to teachers and java institute to give this opertunity to me.Have a nice day.

Date of experience: July 24, 2023

Thumbnail of user mikes155
Germany
10 reviews
45 helpful votes
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March 28th, 2013

Great source to check someone out, it's very likely that you'll find it on Facebook and that it has all his/her recent activity shared and public for everyone's eyes. Lol :))

Date of experience: March 28, 2013

Thumbnail of user vickyb197
Canada
1 review
0 helpful votes
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December 1st, 2021

Excellent. Can even find a lots of friend's here. A Great platform to connect with world. This could be much better as the largest social media platform. Suggestions are the best.

Service
Value
Shipping
Returns
Quality

Date of experience: November 30, 2021

Thumbnail of user tinas338
California
2 reviews
54 helpful votes
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November 22nd, 2019

I really wish this site would be hacked and wiped from the face of the earth. Things were better before they started putting restrictions on things such as the search feature.

Date of experience: November 22, 2019

Thumbnail of user kandicer
Minnesota
1 review
3 helpful votes
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June 30th, 2020

Facebook have so much racist post on their website. I'm a black woman and I see alot of racial slurs and pictures and memes and it's very irritating when I decide to speak my mind I ALWAYS seem to get blocked from my account for not meeting the standards of Facebook policy and I'm sick of it. It's not fair that people on Facebook post racist memes using the n word but I'm the one who gets punnished for speaking the truth and my mind! Facebook has become a political battle and a rasisct website. Get rid of it.

Date of experience: June 30, 2020

Thumbnail of user funkkyb1
GB
1 review
1 helpful vote
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August 6th, 2022

FB management God will purnish all of you for restricting me because I defended myself against discrimination attack against me. They refuse to judge the matter fairly maybe because am BLACK. God of judgement will misjudged you all. IJN Amen.

Tip for consumers:
Never try it.

Products used:
Facebook profile

Service
Value
Shipping
Returns
Quality

Date of experience: August 6, 2022

Thumbnail of user deborahc26
New York
5 reviews
46 helpful votes
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July 13th, 2019

FB banned me back to back for a comment I made back in 2015 on another website (Worthiness News) not realizing the site is attached to FB and finally got back in after being banned for 2 months then 2 weeks ago I was banned again and had not even been back a week yet over a video I shared with a private group page which showed a African American man seating in his designated seat on the plane and then this entitled white woman asked the Flight Attendant to seat her else where or him because he is Black.

Date of experience: July 13, 2019

Thumbnail of user miket187
New York
11 reviews
24 helpful votes
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January 22nd, 2022

The censorship of speech by a company that has a monopoly on social media should be illegal. This is getting worse by the week. If they you're opinion goes against theirs they shadow ban you or complete limit your content. SOMETHING MUST BE DONE ABOUT THIS MONOPOLY!

Service
Value

Date of experience: January 22, 2022

Thumbnail of user yolac
Florida
7 reviews
25 helpful votes
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May 21st, 2019

I have recently understood that Facebook is social network where I don't want to have an account anymore. They collect too much information about users.

Date of experience: May 21, 2019

Thumbnail of user categ3
Alabama
1 review
0 helpful votes
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August 19th, 2020

If you say anything different then blm then they kick you off. I do not discriminate against anyone that has a different complexion or culture. Just said all lives matter, because we are all equal.

Date of experience: August 19, 2020

Thumbnail of user americagratesagain
Canada
8 reviews
6 helpful votes
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April 25th, 2024

Jug-eared little d-bag. Jug-eared little d-bag. Jug-eared little d-bag. Jug-eared little d-bag. And so on.

Service
Value
Quality

Date of experience: April 25, 2024

Thumbnail of user sayedl
Bangladesh
2 reviews
0 helpful votes
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May 8th, 2019

Facebook is a good platform that's help you connect with friends and family by one tap. You chat, like, comment, voice call and video call by the app. It's very easily...

Date of experience: May 8, 2019

Thumbnail of user mariam1682
Illinois
1 review
0 helpful votes
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November 17th, 2020

If I could give them zero I would! They are a bunch of dictators and are abusing their users by muzzling their opinions and ideas! That's communism and they should rethink their actions or they would lose many users! $#*!enburg is a DICTATOR and $#*! kissing Demonrat!

Date of experience: November 17, 2020

Thumbnail of user richardn.w
New Jersey
4 reviews
8 helpful votes
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May 28th, 2022

Going on my third time in Fakebook Prison it is clear that we have have been hypnotized into a social media that is the sewer of all times. The COMMUNITY Standard does not tell us who the the community is and how it is formulated. "The Community" is an unknown logarithm that has no ability to recognize "The Community" therefor becomes a mystery entity that has complete authority and ability to mold young minds into the new "Mythology". The new god.

Products used:
No substitute service.

Service
Value

Date of experience: May 28, 2022

Thumbnail of user gevikv
Canada
1 review
1 helpful vote
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April 20th, 2017

As my experience with ZARA I have to say very bad customer service and not backing up their product. Disputing over a purchased defective item which did not noticed at the time.

Date of experience: April 20, 2017

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Create an account or log into Facebook. Connect with friends, family and other people you know. Share photos and videos, send messages and get updates.

Business History

We started in March 2015. Our vison is to empower women of all ages to feel the timeless beauty that fashion encompasses!

Company Representative

Thumbnail of user lakesi
Lakes I.
Typically does not respond to reviews

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