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Overview

Facebook has a rating of 2.2 stars from 1,671 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Facebook most frequently mention social media, customer service, and community standards problems. Facebook ranks 481st among Social Network sites.

  • Service
    422
  • Value
    387
  • Shipping
    253
  • Returns
    236
  • Quality
    359

This company does not typically respond to reviews

Positive reviews (last 12 months): 32.4%
Positive
11
Neutral
1
Negative
22
View ratings trends
519
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How would you rate Facebook?

Reviews (1,671)

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Reviews that mention popular keywords

customer service (251) community standards (38) phone number (26) face book (17) fact checkers (17) privacy settings (16)
Thumbnail of user fionam12
Australia
1 review
4 helpful votes
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December 25th, 2014

NEVER, EVER give them your email address because the emails keep coming and despite trying to unsubscribe from the site, they don't stop filling your inbox. Total spammers. Stay away.

Date of experience: December 25, 2014

Thumbnail of user nathanw6
Indiana
6 reviews
9 helpful votes
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August 12th, 2012

Majority of the users are idiots, ads and "mutual friends" are constantly shoved in your face, and one way or another, this site will remove your faith in humanity.

Date of experience: August 12, 2012

Thumbnail of user hollyg7
Nevada
2 reviews
0 helpful votes
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November 8th, 2013

Good social networking goes on. The usual politics go on, just like in any group situation with humans. Possibly a good place to do business, depending on your business.

Date of experience: November 8, 2013

Thumbnail of user emilyb241
Florida
76 reviews
124 helpful votes
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August 6th, 2018

Personally I dont go on Facebook that much because I just have my family on there and Facebook seems to have a lot more older people then younger, but Facebook is a good app to know what you're family's up to.

Date of experience: August 6, 2018

Thumbnail of user larig
Brazil
2 reviews
0 helpful votes
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May 8th, 2019

Great platform. You can do almost anything with it. Super practical. Very easy to use. Great!
Great for personal use and mostly professional. Wonderful indeed. Love it too much.

Date of experience: May 8, 2019

Thumbnail of user summas
Washington
1 review
1 helpful vote
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March 21st, 2023

I had my account since 2006. I just got hacked by Islam Nagel okasha. They took over my whole life. They have access to me and my kids life with no problem. How is it so easy to hack into someone account but the person who account it is has to got through hell to just report the problem. You can't talk to anyone Directly everything is Computerize Like it's a program. How do I feel safe knowing that my life and my kids life can be taken by anyone who can hack and Facebook System. Islam Nagel okasha can be a killer a kidnapper and yet he has access to me and my kids life Facebook is not something I'll continue with using I just want to get Islam Nagel okasha off my account so I can delete it for good. The internet is not safe and Facebook don't care about anything,but more people joining. How can anyone feel safe knowing that anyone who is smarter then Facebook can just hack into anyone life. This is scary and crazy and I honestly Fear for me and my kid's safety. Please think about what you are using Facebook for because they honestly can't protect us from hacker.

Date of experience: March 21, 2023

Thumbnail of user stul5
New York
1 review
0 helpful votes
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April 16th, 2018

Been locked out of my $#*!ing account for days & these stupid $#*! $#*!ing $#*! choking male & female $#*!s seem to be unreachable since they dont have a customer support hotline & dont respond to emails! These dumb $#*! mother $#*!ers dont seem to realize that if their web firewall security system is triggering more false alerts than legitimate ones then wouldnt that be a $#*!ing hint that somethings wrong with their security system... hmmm... earth to all the dumb $#*! $#*!ing facebook staff: open your $#*!ing eyes & start using your $#*!ing heads! Something wrong with your websites firewall security system and you either need to fix it or establish a customer support hotline that your users can contact you on! This is $#*!ing ridiculous & their phony nonsense bull$#*! has really been pissing me the $#*! off! Why the $#*! do people like using this bull$#*! $#*!ing website so $#*!ing much? No wonder their ratings have been significantly declining recently. Its most likely due to this bull$#*!!

Date of experience: April 16, 2018

Thumbnail of user raymondp316
GB
1 review
1 helpful vote
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November 18th, 2021

I have been with facebook for a number of years now and today closed my account, have been subjected to constant unfair blockages unable to post or even respond to friends posts due to them making accusations about bullying and unacceptable comments which are completely unjustified, there seems to be an increased prejudice where Fb seems to work to a political agenda and doesn`t allow members to express an opinion that goes against it, watching video clips and making comment on them which is based on what the videos are depicting seems to upset fb and you find yourself being unable to pass any comment for 30 days. Being treated like a 5 yr old and being scorned for answering back is what it feels like although you aren`t even able to respond or engage in dialect about why you are blocked and believe me once you`ve been blocked once you are stalked and targeted as though you are a known criminal. Today I was told that I had 7 comments that went against FB`s policy however I couldn`t` tell you what the comments were or what they were related to. So I have decided enough is enough they are getting far to big for their boots and are constantly being put under the magnifying glass for there information and data gathering on members which is in itself a concern.

Date of experience: November 18, 2021

Thumbnail of user carlac268
Colorado
1 review
1 helpful vote
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November 25th, 2020

Facebook has too many ads and censors funny memes. Not a place you want to go for freedom of speech. They dictate what you see in your newsfeed. Go to MeWe much better

Date of experience: November 25, 2020

Thumbnail of user nancyi621
Ohio
3 reviews
0 helpful votes
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June 20th, 2022

Stay away. This platform is addictive and prevents you from establishing a healthy lifestyle of human experiences, outdoor experiences and just being a human being in general. Not good for the soul.

Tip for consumers:
Don't use this evil site.

Products used:
Facebook is evil.

Service
Value
Shipping
Returns
Quality

Date of experience: June 20, 2022

Thumbnail of user jonl33
Florida
3 reviews
8 helpful votes
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August 2nd, 2014

Pretty worthless now. My news feed is full of sponsored posts, I cant see what my friends are up to. Still ok for keeping in contact, but the news feed section is worthless now: (

Date of experience: August 2, 2014

Thumbnail of user francisb117
Florida
4 reviews
3 helpful votes
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August 6th, 2020

I have been working with FB for years and the ad managed has become so buggy and difficult to use. I also think the ability to target users has really gone from good to poor.

Date of experience: August 6, 2020

Thumbnail of user harrietc34
Indiana
3 reviews
2 helpful votes
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September 16th, 2021

I stopped by the Amoco gas station at 2299 Greenfield Ave, Noblesville, IN, on 9/15/21 around 12:15 am. I purchased gas and got quarters for the air machine. I put $2.00 in the machine, but it was not working, so I went back inside and told the cashier that the air machine took my money and no air came out. He was on the (speaker) phone talking when I told him, and I heard some guy tell him "No Refund". He went outside and couldn't get the air to work, that's when I told him that I want my $2.00 back, he got very angry and started speaking in his native language. We both went back inside, he got the $2.00 from the cash register and threw it at me, then told me to get out. This Rude guy was an older man with white hair and a beard. The customer service there is absolutely Horrible, the worst that I have ever encountered. I will Never patronize that gas station ever again. Instead, go to the Speedway gas station across the street. You'll get much better customer service and they don't throw things at you.

Service

Date of experience: September 16, 2021

Thumbnail of user nityas4
India
22 reviews
142 helpful votes
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April 29th, 2019

I joined Facebook 10 years back when some known person introduced me & requested me to join it. It was all trust that mattered to me and as it was a new social platform that helped many of us to connect with our lost & old friends.
But by time I felt the loss of trust and misuse of our personal info & I almost lost the touch with FB.
Now as am unable to complaint or send feedback to Facebook for what they doing is really intolerable.
Mentioning few of the important things that Facebook need to take care of is would be very good for many users as well:
Kindly don't send me notifications to post on my timeline.
Kindly stop suggesting friends online to me as am really not interested in it, same goes in the newsletters and notifications.
And I only respond to friends sometimes as am not regular on Facebook and I love commenting on their posts, but I get the comments of all the people who comment after I've commented on the same post.
And also I get notifications of Pages whom I've not Liked or followed.
Trust is Must for me. Let's face it.

Date of experience: April 29, 2019

Thumbnail of user rogers1337
Belgium
1 review
3 helpful votes
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August 29th, 2023

Free speech is dead unless you are from the far left Marxist group
Don't tell the truth cos they just block you
No recorse your gone
No appeal nothing they think they are god
The worst platform in the world

Service
Value

Date of experience: August 29, 2023

Thumbnail of user williamh3735
Kentucky
1 review
0 helpful votes
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June 12th, 2022
• Updated review

Really hate being censored! Plus I get out in Facebook jail for post from 2 years ago. Then for sharing stuff I find on Facebook I get in trouble for that! What monkey is running the show?

Date of experience: June 12, 2022

Fact checkers
June 5th, 2022
• Previous review

It seems Facebook has been taken over by socialists, the fact checkers are a joke. There is no Free speach! If you post the truth the sand jockeys get butt hurt and violate you. Thier fag community standards support terrorists and perverts

Tip for consumers:
Facebook is ran by terrorists

Service
Value
Shipping
Returns
Quality

Date of experience: June 5, 2022

Thumbnail of user annc18
Louisiana
11 reviews
29 helpful votes
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April 12th, 2013

Totally sucks you in and destroys your social life. I wish people lived back in the days before narcissism and ego were so celebrated. You aren't that interesting.

Date of experience: April 12, 2013

Thumbnail of user stephanieh5
Utah
3 reviews
2 helpful votes
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December 20th, 2011

I like facebook, i think as long as you don't put on any personal information and don't give out what your lifestyle you can get to know people and old friends.

Date of experience: December 20, 2011

Thumbnail of user albertom40
Canada
5 reviews
11 helpful votes
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April 27th, 2014

Decent Social Media platform with regular updates and new features.

Although, their privacy policy is also always changing and becoming more and more Machiavellian.

Date of experience: April 27, 2014

Thumbnail of user rays520
2 reviews
0 helpful votes
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March 14th, 2021

I love Facebook, because Facebook is very-helpful platform to connect known or unknown person and communicate each other. Facebook messenger system is too good.

Service
Value
Quality

Date of experience: March 13, 2021

Thumbnail of user jesser2
California
79 reviews
215 helpful votes
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October 28th, 2016

Facebook on the surface seems like a great place. You can make new friends or reconnect with old ones. But once you get on the wrong side of the punishments you will see the full picture.

If you posted some risky or otherwise inappropriate content you can expect a block. It starts out as a short block, as little as an hour. It will eventually reach 30 days.

Most of the time the blocks will occur just hours after your post is made, meaning someone reported your post and Facebook decided to take action.

But sometimes it will be many months after a post is made that the punishment occurs. I am currently two days into a 30 day block for a post made about 8 months ago.

Facebook may not be the one to blame here. It is very likely I have a stalker who digs through older posts to report me and get me in trouble months after the fact.

If you ever get this punishment it is in your best interest to go through your older posts and remove any that might get you in trouble. Because otherwise you might get another unjust block.

If Facebook weren't so overzealous with retroactive blocks I would rate them highly.

Date of experience: October 28, 2016

Thumbnail of user shivanig1
India
1 review
0 helpful votes
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November 5th, 2017

Few days back I received my outfit ordered for my engagement. It was beautiful and very nicely made. Work was beautiful and exactly as I wanted. With a perfect fit.
Thank you for making my day!

Date of experience: November 5, 2017

Thumbnail of user teresah180
Teresa H.
New York
1 review
3 helpful votes
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October 29th, 2018

I had been a member of Facebook for several years and as of tonight I have deactivated my account. It all started within the past two years. Hatred, anger and hostility towards political rivals. I'm 56 years old and I have been a Republican sense I was 18. Please do not hold that against me. I am more of the middle bipartisan Republican. I normally don't go on Facebook anymore. Not like I use too. And I have tired my very best to stay away from the political grim that's on there but in this one case I felt I needed to defend this person constitutional right of free speech with the man that was harassing her.

And what do I get? This same man that was hassling this woman, mind you, anther Republican calling me all kinds of nasty names. I mean this man was just down right nasty. I called him an idiot and left the post. Next thing know, Facebook tells me I went against their community rules and I would not be able to post. Fine. I deactivated my Facebook account. I will VOTE DEMOCRATIC this combing Tuesday and after the elections I will be changing my party affiliations and why? Because Facebook only looks at one post comments. They don't look at the complete conversation and why such a comment came about. This so REPUBLICAN is still on Facebook bullying people and getting away with it and Facebook is letting. If that how Facebook operates that's fine. Surely that can do with one less member. As for the Republican Party... I don't want to be associated with low lifes.

Date of experience: October 29, 2018

Thumbnail of user marca12
Tennessee
7 reviews
7 helpful votes
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June 14th, 2017

Facebook's customer service is worse than Comcast, which I would not have thought possible until recently. They disabled my account for listing a soccer jersey for sale on a Facebook page devoted to selling soccer jerseys. I used my own text, my own photo and my own account, but yet their system automatically disabled my account for violating intellectual property standards. They do not respond to requests for support, nor do they respond with any substance to BBB complaints I have lodged. All it would take is a semi-intelligent person to investigate, and they would realize something is wrong with their automated checking process. But since they will not communicate about it, I am left with no way to access the hundreds of photos and videos stored in my account, not to mention the hundreds of friends with which I kept in contact. What a pathetic, awful way to do business. They allow despicable content on their pages, for which people are not banned, but yet when someone follows the rules and their algorithms fail, they treat you worse than the pedophiles, stalkers, criminals, etc. that crawl all over Facebook...

Service
Value
Quality

Date of experience: June 14, 2017

Thumbnail of user cherylw5
Virginia
4 reviews
6 helpful votes
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December 20th, 2011

I am not happy with the unannounced changes and also the problems I have had with my security settings going back to Facebook's default settings without notification.

Date of experience: December 20, 2011

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Create an account or log into Facebook. Connect with friends, family and other people you know. Share photos and videos, send messages and get updates.

Business History

We started in March 2015. Our vison is to empower women of all ages to feel the timeless beauty that fashion encompasses!

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Thumbnail of user lakesi
Lakes I.
Typically does not respond to reviews

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